Helpdesk Technician Level II
12 days ago
Dallas
Job Description Position: Level II Helpdesk Technician Pay: $20-24/hr Remote (Candidate MUST be located in one of the following states: AR, DE, GA, IA, KY, MD, MI, NY, RI, VA, WI, AZ, CA, CO, FL, ID, IL, MN, MO, MT, NC, ND, NM, NV, OK, OR, SD, TN, TX, WA, WY) PRN is seeking a highly skilled Level II Helpdesk Technician to join our dynamic IT team. The successful candidate will provide advanced technical support for our organization's Windows-based systems and software. This role will require strong troubleshooting skills, a customer-centric approach, and the ability to handle complex technical issues. Responsibilities: • Advanced Troubleshooting:, • Diagnose and resolve complex technical issues related to Windows operating systems, software applications, and network connectivity., • Troubleshoot and resolve escalated helpdesk tickets, providing timely and effective solutions., • Utilize advanced troubleshooting tools and techniques to identify and fix root causes of problems., • System Support:, • Provide technical support for Windows 10 and 11 operating systems, including installation, configuration, and troubleshooting., • Maintain and update software applications, ensuring optimal performance and security., • Configure and deploy new hardware devices, such as desktops, laptops, and peripherals., • Network Support:, • Troubleshoot network connectivity issues, including DNS, DHCP, and VPN problems., • Provide support for wireless networks and Wi-Fi connectivity., • Configure and maintain network devices, such as routers, switches, and firewalls (e.g., Meraki)., • User Support:, • Provide excellent customer service to end-users, explaining technical issues in clear and concise terms., • Train and educate users on software applications and IT best practices., • Assist with user account management and password resets., • Documentation:, • Maintain accurate and up-to-date documentation of technical procedures, troubleshooting steps, and knowledge base articles.