Medical Assistant (Pre Op)
29 days ago
Greenfield
Job Description QUALIFICATIONS: JOB SPECIFIC CORE COMPETENCIES: • The Certified Medical Assistant performs duties associated with direct patient care., • The Certified Medical Assistant provides clinical care of patients, supporting the nurse and physicians in every aspect of care, consistent with their credential or license., • The Certified Medical Assistant understands HIPAA guidelines and regulations, acknowledges patient rights., • Demonstrated communication skills to effectively communicate with management, providers, and patients., • Operational knowledge of telephones, fax machines, postage machines, and other office equipment., • Demonstrated ability in handling patient confidentiality., • Ability to work with peers in a team situation and create a positive work environment for team members., • Demonstrate a functional and technical understanding of applicable scheduling and billing software, Intranet and Internet usage, Excel/Word software, E-mail Usage and Web-based applications., • Required to check e-mail daily and use as a source of internal and external communication., • Required to understand and utilize electronic medical record technology., • Fulfills patient care responsibilities as assigned that may include checking schedules and organizing patient flow; accompanying patients to exam/procedure room; assisting patients as needed with walking transfers, dressing, collecting specimens, preparing for exam, etc.; collecting patient history; performing screenings per provider guidelines; assisting physicians/nurses with various procedures; charting; relaying instructions to patients/families; answering calls, and providing pertinent information., • Fulfills clerical responsibilities as assigned that may include advising nurse and physician of the need to send medical records, receives medical records that have been requested; obtaining lab/X-ray reports, hospital notes, referral information, etc.; completing forms/requisitions as needed; scheduling appointments; verifying patient demographics; managing and updating charts to ensure that information is complete and filed appropriately., • Fulfills environmental responsibilities as assigned that may include setting up instruments and equipment per department protocols; cleaning exam/procedure rooms, instruments, and equipment between patient visits to maintain infection control; cleaning sterilizer per scheduled maintenance program and keeping appropriate records; ordering, sorting, storing supplies except for vaccines; and restocking exam/procedure rooms., • Fulfills organizational responsibilities as assigned including respecting/promoting patient rights; responding appropriately to emergency codes; sharing problems relating to patients and/or staff with immediate supervisor., • Fulfills clinical medical assisting responsibilities that within scope of practice as described by nurse practice act, which may include medical/surgical asepsis, sterilization, instrument wrapping and autoclaving; checking vital signs ; physical examination preparations; clinical pharmacology; drug administration through various routes including injections; prescription verifications with physician’s orders; minor surgery assists including surgical tray set-up pre/post-surgical care, applying dressings, and suture removal; biohazard waste disposal and monitoring; therapeutic modalities; instructing patients with assistive devices, body mechanics, and home care; laboratory procedures including Occupational Safety and Health Administration (OSHA) guidelines; quality control methods; CLIA-waived testing; capillary punctures and venipuncture; specimen handling such as urine, throat, vaginal, stool, and sputum; electrocardiography including mounting, emergency triage, and first aid. Medical assistants must adhere to the MA scope of practice in the laboratory., • Demonstrates professional/appropriate dress, verbal and non-verbal communication skills, and effective written communication skills., • Understands HIPAA guidelines and regulations, acknowledges patient rights, • Stands as a patient advocate, with appropriate empathy, resolve and respect in communication and actions with patient and family. Recognizes opportunity for improvement regarding patient concerns., • Demonstrates continual learning, utilizes evidence based practice to affect change., • Cultivates effective partnerships and collaborations with providers., • Understands IT resources., • Caring, compassionate, and approachable in all customer contacts., • Privacy – respects customers’ right to privacy and modesty., • Confidentiality – maintains customers’ confidentiality., • Telephone etiquette – speaks so that customers hear a smile., • Appearance – takes personal ownership in appearance and that of work environment., • Initiative – takes necessary steps to fix problems immediately., • Providing Direction and Customer Acknowledgment – provides personalized attention by being courteous, friendly, and helpful when responding to customers’ needs., • Timely service – recognizes that customers’ time is very valuable; provides them with prompt service., • Demonstrates advocacy, respect and truth telling., • Demonstrates accountability for own actions., • Demonstrates ability to respectfully address interpersonal conflicts., • Takes initiative to help others., • Demonstrates a learning attitude toward solving problems., • Demonstrates openness to change and new learning., • Reports to work on time and has regular attendance., • Adheres to practice defined dress code., • Respects the needs, expectations and rights of all individuals., • Advocates the rights of all to a safe environment., • Identifies work processes and strives to reduce cost and increase satisfaction., • Identifies customers and demonstrates understanding of customers’ expectations., • Actively works to increase satisfaction of all., • Monitors customers’ satisfaction., • Takes active role in department process improvement efforts; demonstrates understanding of outcomes., • Demonstrates an understanding of responsibilities., • Demonstrates diagnostic thinking/reasoning., • Utilizes feedback from peers, supervisor, customers to drive performance and behaviors., • Prioritizes workplace safety. MANDATORY LICENSE/REGISTRATION/CERTIFICATION: The following licenses/certifications are required : CPR (Cardio-Pulmonary Resuscitation) EDUCATION AND EXPERIENCE REQUIREMENTS: • High School graduate or GED required., • Medical Assistant must have graduated from a medical assisting program that is accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or by the Accrediting Bureau of Health Education Schools (ABHES)., • Certification to work in a clinical role providing direct patient care required., • BLS certification thru the American Heart Association (AHA) required., • Minimum of one year of recent experience working in a medical facility as a medical assistant and/or documented evidence of externship completed in a medical office preferred., • Basic computer skills required., • Mandatory Annual Continuing Education: Customer Service, Fire and Safety, Confidentiality-HIPAA, Infection Control, Corporate Compliance. Annual Department Specific Competencies, and all education required by regulatory, accreditation bodies and/or Hancock Regional Hospital. PHYSICAL/MENTAL DEMANDS: • Assist ambulatory patients independently., • Lift up to 50 lbs. independently and for weights greater than 50 lbs. must use mechanical device or team lifting., • Push/Pull patients of up to 250 lbs. in a wheeled device and for weights greater than 250 lbs. must use team assistance., • Transfer and ambulate patients independently or with assistance/lifting devices as needed., • Standing, walking, stooping, kneeling, reaching, squatting, as needed., • Sitting to perform computer-based tasks, answering phone calls and call lights, and other duties., • Standing to perform scanning, copying, stocking, and general office tasks., • Manual dexterity for performing intricate procedures (typing, assembling equipment, assisting patients, etc.)., • Hearing requirements include but are not limited to hearing and responding to monitors, pagers, phones, equipment alarms and patients calling for assistance., • Vision requirements include but are not limited to close vision, distant vision, peripheral vision, and ability to adjust focus., • Basic medical equipment such as thermometer, stethoscope, blood pressure cuff., • Able to process data and make decisions to support the mission and vision of Hancock Regional Hospital.