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Job Description Position Summary This is an ONSITE position located in Washington D.C. NCC is seeking a Service Desk Manager for an upcoming government contract to lead a team of frontline support professionals, providing daily supervision and guidance to ensure efficient and effective service desk operations. Key Areas of Responsibility • Oversee the daily operations of the Service Desk to ensure that support requests for assistance are handled promptly and effectively., • Manage the preparation and distribution of all Service Desk- related deliverables, including reports, knowledge base articles, and training materials., • Maintain the Service Desk's knowledge base, ensuring that it is accurate, up-to- date, and readily accessible to both support agents and end users., • Manage the Service Desk team, including staffing levels, recruitment, training, and performance management to meet workloads and contractual service levels., • Oversee the service desk queues within the ticket tracking system (ServiceNow), including report generation, workflow management, and data integrity., • Continuously monitor and report on Service Desk performance., • Identify and implement improvements to Service Desk processes and procedures to enhance efficiency and customer satisfaction., • Associates degree or equivalent experience., • At least 5 years’ experience managing an IT service desk., • Strong demonstrated leadership abilities., • Experience researching and developing employee training and performance improvement plans., • Strong working knowledge of desktop and laptop hardware and peripherals, • Strong knowledge of Windows 10, and OSX operating systems and common office applications., • Experience using an issue tracking system to record, monitor, and document trouble items and work requests (e.g., ServiceNow)., • Excellent proven written and verbal communication skills., • Strong problem solving and research skills., • COMPTIA A+ certification, • Information Technology Infrastructure Library (ITIL) v4 Foundations certification. NCC provides reasonable accommodations to qualified individuals with disabilities. If you are an applicant that requires a reasonable accommodation, please email us at . Please reference the position in your email. NCC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristic. E-Verify Employer. VEVRAA Federal Contractor.

Job Description DirectViz Solutions (DVS) is a dynamic and rapidly growing government contractor committed to delivering innovative IT solutions that address the mission-critical needs of our government clients. Through the expertise and dedication of our talented team, we provide cutting-edge technology services designed to achieve success and exceed expectations. At DVS, we prioritize our employees as our greatest asset. We offer competitive compensation, comprehensive medical benefits, a 401(k) match, generous PTO accrual, professional development reimbursement, corporate-funded technology certifications, and robust employee recognition and appreciation programs. Position Overview:We are seeking a ServiceNow Deputy Program Manager to lead efforts supporting the Office of the Chief Information Officer (OCIO). This hybrid role (2 days on-site per week in Alexandria, VA) requires active engagement across multiple projects, system upgrades, integration tasks, and service delivery activities aligned with OCIO objectives. The candidate must have experience leading ServiceNow ITSM implementations and a strong understanding of project governance in a federal IT environment. Clearance Requirement: Must possess or be eligible for a Public Trust clearance Key Responsibilities: • Manage all aspects of the ServiceNow-based ITSM platform project, ensuring alignment with contract requirements and OCIO standards., • Serve as the primary point of accountability to the DAS/OCIO Project Success Center (PSC)., • Oversee major/minor projects, upgrades, updates, patches, and software/system changes., • Coordinate systems development, integration, and O&M activities performed by internal teams or subcontractors., • Ensure compliance with all OCIO security, data, and infrastructure protocols, including the handling of confidential or sensitive information., • Deliver projects on time and within budget, maintaining a high level of quality and customer satisfaction., • Support documentation, change management, and stakeholder reporting efforts. Qualifications: • Must be a full-time employee of the prime contractor or its subcontractor., • Minimum of 3 years of Project Management experience, specifically managing ServiceNow implementations., • Strongly preferred: Agile training or certification, and/or Project Management Professional (PMP) certification., • Demonstrated ability to manage projects in compliance with federal standards and policies., • Must possess or be able to obtain a Public Trust clearance. Physical and Mental Qualifications: • Maintain focus and awareness throughout scheduled working hours., • Perform tasks requiring prolonged periods of sitting or standing at a desk, utilizing a computer, mouse, and keyboard., • Lift and move objects weighing up to 15 pounds as needed., • Exhibit excellent verbal and written communication skills, with a strong command of the English language., • Demonstrate the ability to work independently while also collaborating effectively as part of a team., • Quickly learn and retain routine tasks and processes., • Possess strong organizational skills, attention to detail, business correspondence proficiency, and self-management capabilities., • Perform the essential functions of the role satisfactorily; reasonable accommodation will be provided for employees with disabilities upon request., • Accept and adapt to additional responsibilities or changes to assigned duties as determined by DirectViz Solutions (DVS). If you thrive on solving complex problems and building meaningful connections, we'd love to hear from you. Join our team and make an impact today! DirectViz Solutions, LLC (DVS) is an equal opportunity employer who prohibits discrimination and harassment against any employee or applicant for employment based on race, , sex (including pregnancy), age, gender identity, creed, religion, national origin, sexual orientation, marital status, genetic information, disability, political affiliation, protected veteran status, or any other status protected by federal, state or local law. DVS has a zero-tolerance policy for harassment, threats, coercion, discrimination, and intimidation. Employees may file a complaint or exercise any right protected by Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, Section 4212 of the Vietnam Era Veterans Readjustment Assistance Act of 1974, or the Veterans Employment Opportunities Act of 1998

Job Description Years of Experience: 2 years of experience Education Requirements:Bachelor’s degree in IT, Computer Science, or related discipline Program Description: The contractor shall provide IT Infrastructure support services, which includes Tier 1 Help Desk, Tier 2 End User Support, Tier 3 Server, Platform, and Network Infrastructure Support and Engineering. Services shall include, but are not limited to, technical assistance for hardware, software, and network issues; incident and problem resolution; service request management; infrastructure monitoring and support; hardware and software lifecycle support; and management of escalation across all tiers. Position Description: Supports the escalation of tickets from Tier 1 for advanced troubleshooting. Analyze recurring issues to identify potential areas for improvement within systems or processes. Manages documenting incidents, updating knowledge bases, and collaborating with other technical teams. Responsibilities: • Serves as advanced technical support for an organization's software applications and collaboration platforms Required Skills: • Bachelor’s degree in IT, Computer Science, or related discipline or four additional years of experience if no degree, • Public trust security clearance Preferred Skills Soft Skills: • Organizational Skills: Can plan and prioritize work. Follows tasks to their logical conclusion and makes sure that everything has been done to the right standard. Good attention to detail., • Team Work: Able to enthuse and maintain project interest. Comfortable working both individually and as part of a team. Prepared to challenge ideas within a group in a constructive way., • Communications: Ability to communicate clearly and efficiently to team members and clients, verbally and in writing. Able to present ideas in a variety of ways depending upon audience and context. Excellent active listening skills., • Quantitative Management: Ability to determine process measures and track to determine process effectiveness and efficiency., • Problem Solving:. Ability to analyze problems and determine root cause, generating alternatives, evaluating and selecting alternatives and implementing solutions. SES provides a competitive salary and the following benefits: • Medical, • Dental, • Vision, • AD&D, • STD, • LTD, • Company paid Life Insurance, • 401k with employer contribution, • Paid Time Off, • Pet Insurance

Job Description Nalley Consulting is seeking full-time Help Desk Support Specialists in metro Washington, D.C. Position: Help Desk Support Specialist LCAT: Mid and Senior Location: DIA HQ, Washington, D.C. Required clearance: TS/SCI with willingness to take CI poly Required experience: At least 8 years for Senior; at least 5 years for Mid. Desired education: Bachelor's degree Description: • Provides in-depth support and leads problem solving and implementation efforts for specific technology products or applications., • Applies specific functional knowledge and working and general industry knowledge., • Develops or contributes to solutions to a variety of problems of moderate scope and complexity., • Experience with help desk operations and trouble ticketing systems, • Knowledge of Windows operating systems and O365 environments, • Ability to perform Tier I-II onsite support, • Experience as a Help Desk technician in DoD or industry environments, • Knowledge of basic system administration principles Nalley Consulting is a Service Disabled Veteran Owned Small Business working with prime partners to staff Department of Defense and Intelligence Community positions. Created by a U.S. Navy intelligence veteran, Nalley Consulting has grown to include multiple IDIQ vehicles in several states. Nalley Consulting fringe benefits include: • Excellent medical, dental, and vision benefits, • PTO, • 11 paid federal holidays, • Tuition assistance, • Paid military-reserve leave, • Paid parental leave for birth or adoption, • 401k matching up to 5 percent of the base salary, • Flex time 0GELvwtYXF

Job Description Akira Technologies is seeking skilled and responsive Help Desk Support Specialists to provide first-level technical assistance to staff. Due to the fast-paced nature of the work environment, staff members require immediate support when reaching out for technical help. This role demands well-trained professionals with strong analytical and communication skills to resolve workstation, peripheral, and general IT-related issues efficiently. This is an onsite role supporting a government client in Washington, DC. Ideal candidate must have an experience working in a fast-paced environment, with at least a Public Trust clearance. Job Responsibilities • Provide real-time technical support via phone, email, or in-person., • Troubleshoot and resolve hardware, software, and network issues., • Support Windows Server, Windows Desktop, Mac OS clients, MS Exchange, MS Office, and network communications., • Maintain accurate documentation of support requests and resolutions., • Assist with setup and maintenance of workstations, printers, mobile devices, and other peripherals., • Escalate complex issues to higher-level support teams when necessary., • Deliver excellent customer service and maintain professionalism in all interactions., • Bachelor’s degree in a related field; or 3+ years of relevant experience in hardware and software problem resolution., • Technical proficiency in:, • Windows Server and Desktop environments, • Mac OS clients, • Microsoft Exchange and Office Suite, • Network communications and troubleshooting, • Completion of customer service skills training., • Strong interpersonal and oral communication skills., • At least a Public Trust Clearance Salary Range: $50,000 to $85,000 Akira’s pay range for this position considers various factors including skills, years of experience, training, licenses, certifications, alignment with market data, and internal equity in the organization. This pay range estimate is a general guideline only and not a guarantee of compensation or salary, which Akira believes to be done in good faith in compliance with local laws. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. General Description of Benefits Akira offers its employees multiple options for medical plans (some with Health Savings Account), dental plans, and vision coverage, and a 401(k) plan with employer match. To promote work/life balance, Akira offers paid time off, including vacation and sick time, holidays, paid parental leave, military leave, bereavement leave, and jury duty leave. We also offer short and long-term disability benefits to protect employee income in the event of sickness or injury, life insurance, accidental death and dismemberment insurance, and critical illness insurance. Akira also offers tuition, training, and certification reimbursement for professional development and career advancement. Akira regularly reviews our total rewards package to ensure our offerings remain competitive and reflect the values and needs expressed by our employees. About Akira Technologies Akira strives to meet and exceed the mission and objectives of US federal agencies. As a leading small business cloud modernization and data analytics services provider, we deliver trusted and highly differentiated solutions and technologies that serve the needs of our customers and citizens. Akira serves as a valued partner to essential government agencies across the intelligence, cyber, defense, civilian, and health markets. Every day, our employees deliver transformational outcomes, solving the most daunting challenges facing our customers. Akira is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Job Description Years of Experience: 2 years of experience Education Requirements:Bachelor’s degree in IT, Computer Science, or related discipline Program Description: The contractor shall provide IT Infrastructure support services, which includes Tier 1 Help Desk, Tier 2 End User Support, Tier 3 Server, Platform, and Network Infrastructure Support and Engineering. Services shall include, but are not limited to, technical assistance for hardware, software, and network issues; incident and problem resolution; service request management; infrastructure monitoring and support; hardware and software lifecycle support; and management of escalation across all tiers. Position Description: Supports the escalation of tickets from Tier 1 for advanced troubleshooting. Analyze recurring issues to identify potential areas for improvement within systems or processes. Manages documenting incidents, updating knowledge bases, and collaborating with other technical teams. Responsibilities: • Advanced troubleshooting, • Performing installations and upgrades Required Skills: • Bachelor’s degree in IT, Computer Science, or related discipline or four additional years of experience if no degree, • Public trust security clearance Preferred Skills Soft Skills: • Organizational Skills: Can plan and prioritize work. Follows tasks to their logical conclusion and makes sure that everything has been done to the right standard. Good attention to detail., • Team Work: Able to enthuse and maintain project interest. Comfortable working both individually and as part of a team. Prepared to challenge ideas within a group in a constructive way., • Communications: Ability to communicate clearly and efficiently to team members and clients, verbally and in writing. Able to present ideas in a variety of ways depending upon audience and context. Excellent active listening skills., • Quantitative Management: Ability to determine process measures and track to determine process effectiveness and efficiency., • Problem Solving:. Ability to analyze problems and determine root cause, generating alternatives, evaluating and selecting alternatives and implementing solutions. SES provides a competitive salary and the following benefits: • Medical, • Dental, • Vision, • AD&D, • STD, • LTD, • Company paid Life Insurance, • 401k with employer contribution, • Paid Time Off, • Pet Insurance