Remarketing Lease End Inspection Coordinator
1 day ago
Dallas
Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citro n, Dodge, DS Automobiles, Fiat, Jeep , Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys. Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience. Position Summary: The Remarketing Lease End Inspection Coordinator at Stellantis Financial (SFS) ___ overseeing the end-of-lease and inspection process for leased vehicles, ensuring smooth transitions for both dealers and the company. This role requires independent decision making and managing dealership and 3rd party vendor relationships, coordinating vehicle returns, assessing vehicle condition, ___ the check-in process, the sale of the portfolio, and addressing dealership and/or lessee inquires. The Remarketing Lease End Inspection Coordinator ensures that all activities ___ company policies, contractual agreements, and regulatory requirements while ___ excellent customer service throughout the process. • Be the primary point of contact for 3rd party inspection vendors, dealers and lessees during the lease-end process, answering questions, resolving issues, and providing guidance on available options., • Make independent decisions ___ vehicle inspections, arbitrations, and auction sales that are in the best interest of the customer and the company., • Be the subject matter expert (SME) in inspections and leased vehicle returns ___ the terms outlined in the lease agreement (e.g., mileage limits, condition of the vehicle, etc.)., • Manage pre-term and post-term vehicle inspections to assess and evaluate wear and tear, mileage, and overall condition of the vehicle___Manage escalations for any inspection scheduling concerns., • Manage and enforce arbitration policies and procedures. Perform customer arbitration transactions in a prompt and courteous manner., • Recommend options and resolutions to the dealership ___ all post-sale arbitration issues., • Coordinate the collection of any necessary documentation related to lease return and/or dealer purchase., • Manage dealer relationships, inquiries and concerns ___ vehicle returns, charges, and lease terms in a professional and empathetic manner., • Manage, ___ and ___ all lease-end activities. Ensure customer accounts are properly documented and updated with relevant details., • Ensure all lease-end processes ___ internal policies, industry regulations, and legal requirements., • ___, track and manage risks related to vehicle ___, customer disputes, and financial discrepancies on behalf of the organization., • Be the primary liaison between the remarketing sales field staff and other SFS departments to ___ the resale of returned vehicles., • Develop and implement process improvements to streamline the lease-end workflow., • Other duties and responsibilities as assigned. Qualifications and Competencies Required To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability ___. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required Experience: • 2 years ___ Salesforce.com experience., • 2 ___ ___ Automotive Remarketing industry experience., • 3 years ___ Customer Service experience managing escalations., • 5 ___ minimum experience in vehicle inspections and/or auto auction industry___ Education: • High School Diploma and or/GED, college or degree preferred___ Skills Required: • Advanced knowledge of MS Excel, Word, PowerPoint and Outlook, • Strong customer service and communication skills, both verbal and written., • Excellent attention to detail and ability to document information accurately., • Proven ability to create, implement, and follow standard operating procedures., • Efficient organizational and time management skills with the ability to manage multiple tasks simultaneously., • Independent thinking and Problem-solving skills to resolve customer issues and discrepancies related to lease-end., • Familiarity with auto finance systems, lease management software, and financial processing tools., • Basic understanding of lease agreements, residual values, and vehicle condition guidelines., • Ability to read and evaluate vehicle inspection reports to evaluate vehicle condition., • Proven ability to manage difficult or sensitive situations with professionalism and tact., • Must have reliable transportation and live within a commutable distance to one of the following cities: Dallas, TX; Houston, TX; Atlanta, GA; Detroit, MI; Phoenix, AZ Qualifications Preferred: • Bachelor s or four (4) year college degree., • ___ management experience preferred., • Experience in lease-end processes and vehicle inspections is preferred., • Experience building relationships with dealership principles, ___ managers, and ___ a plus! Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee ___ sit; use hands to keyboard, handle, or feel; reach with hands and arms and talk or hear. The employee ___ stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. ___ The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions___The noise level in the work environment is usually moderate. Work Schedule This position requires the ability to work various shifts to accommodate business needs___Typically, between the hours of 8AM-6PM Monday through Friday and on weekends if needed. Travel is ___ 10% of the time. ___ It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must ___ authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay, and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct, and other legitimate business ___.