Outlet Server - HRC Waikiki
4 days ago
Honolulu
Job Description Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits Job Description: Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits Responsibilities: The Server is responsible for taking the guests through the key phase of their Hard Rock experience. As a Hard Rock Cafe Server, you will be assuming the role of tour guide, communicator, decision-maker, entertainer, memorabilia curator and musician (at heart). • Taking guests’ orders., • Running food., • Handling cash & other forms of payment., • Making proficient sales transactions - using a point-of-sale system., • Properly checks I.D.s – for guests who appear to be under 30 years old., • Demonstrating responsible alcohol service., • Demonstrating impeccable product knowledge., • Suggestive selling - using proven techniques., • Answering questions - accurately and politely., • Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience., • Maintaining a clean & organized station – including pre-bussing & table maintenance., • Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc., • Demonstrating knowledge of all table/station numbers., • Directing guests to areas & restrooms., • Creating memorable experiences., • Entertaining guests to create “Raving Fans.” This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned. Education and Certifications: • High School diploma or GED equivalents., • Follows all food safety & sanitation procedures. In some U.S. states, a food safety certification program is required to be completed before being able to serve food or alcohol, which may include a food handlers' card (i.e., California law requires this). Skills: • Remaining calm in a hectic, fast-paced atmosphere., • Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency., • Displaying a positive and outwardly friendly attitude toward guests. Physical Demands: • Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time., • Ability to sit for extended periods of time., • Ability to make repeating movements of the arms, hands, and wrists., • Ability to express or exchange ideas verbally and perceive sound by ear., • Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders., • Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds., • Ability to turn or twist body parts in a circular motion., • Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment., • Ability to travel via auto or airplane for long periods of time. Additional Requirements: • In some U.S. states, a legal minimum age is required to serve food & alcohol – check with the person interviewing you to ensure you meet these requirements., • Practicing all general safety standards., • Maintaining a well-groomed appearance (“having a plan”)., • Following all uniform guidelines., • Recycling products, where possible., • Maintaining HRC’s 5 core Values and Mission Statement., • Your Cafe may cross-train the Server and the Busser positions.