Complex Executive Meeting Manager
21 days ago
Saint Paul
Job Description Canopy by Hilton, Hilton's first lifestyle brand, is a place in the neighborhood to relax and recharge, offering simple guest-directed service, comfortable spaces, and thoughtfully local choices. Culture is key at Canopy, with team members known as 'friendly enthusiasts,' that engage guests, always going above and beyond, to make stays memorable and thoughtful. Relationships with area partners showcase Canopy's expertise in local know-how, crafting unique experiences tailored for every guest. Attention to detail and an energetic environment ensures Canopy's 'Positively Yours' service culture is a kept Brand promise, delivering a consistent 'Positive Stay,' where memories are made, and comfort is guaranteed. Join our team at our Minneapolis location in the charming and historic Mill District neighborhood. This is a Sherman Associates owned Hilton franchised location. The Complex Executive Meeting Manager is responsible for partnering with management to drive the Sales & Marketing efforts for the hotels and event center, building strong client relationships and completing tasks in a fast-paced environment. The goal is to capture, convert and maximize negotiated group rooms and meetings contributing to the over-all success of hotel and event center revenues. Works closely with support departments that impact sales and provides outstanding customer service on behalf of the properties and ownership. Creates and maintains a unique guest experience, execute on brand standards, and builds awareness of hotels and event center in the local community ESSENTIAL FUNCTIONS • Ensures the sales call process is generating maximum profit for the hotel by qualifying business opportunities, implementing marketing strategies, • Develops and delivers account strategy relating to overall hotel performance, • Responsible for effectively managing revenue by utilizing market industry data and knowledge to secure appropriate business to maximize hotel & event center profitability, • Champions, prospects, fosters engagement, and raises awareness of the brands, • Keeps current with supply and demand, changing trends, economic indicators, and comp set activities, • Networks to identify prospect clients and maintains relationships with existing clients by discussing their evolving needs and assessing the quality of our company's relationship with them, • Develops and implements new sales initiatives, strategies and programs to capture key demographics within assigned market segments., • Continually develops knowledge of the business climate, geographic market, and competition for new and existing accounts, • Responsible for all small group business with or without meeting space as assigned by Supervisor, • Responsible for detailing groups in comprehensive agreement, • Responsible for gathering all details of meeting needs and executing accurate and detailed BEOs to the appropriate teams involved (Chef, Banquets, Front Desk, etc.) typically within a quick turnaround period, • Responsible for utilizing sales tools/systems to accurately identify, report, forecast and communicate sales data, • Ensures integrity of sales data by documenting information in specific brand software on a regular basis, • Responsible for client satisfaction and CRM excellence by ensuring the clients' needs, wants, concerns and accolades are responded to in a courteous and timely manner as mandated by respective hotel brands and as expected by leadership and ownership, • Ensures effective communication of client needs from sales department to appropriate operational departments, • Provides follow-up calls and correspondence to clients to encourage repeat business/customer referrals, • Ensures all company, brand, and department specific training requirements are met, • Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs, • Completes other tasks and duties as assigned based on business needs; some may be more clerical in nature, • Works as a team player and interacts with all internal and external customers in a friendly/efficient manner, • All guests must be treated in a manner to ensure their complete satisfaction, • Produces required volume of work by planning, organizing, and prioritizing work duties, • Adheres to Sherman Associates attendance policy, grooming and appearance standards, general work rules, and department procedures, • Maintains a clean and safe work environment, follows all procedures for guests and employee incidents and is knowledgeable for hotel emergency procedures MINIMUM REQUIREMENTS • Minimum of 2 years of experience in hotel sales; or an equivalent number of years of education and sales experience, • Proven track record of great guest services scores, meeting brand standards, solid business references and national brand experience strongly preferred, • Excellent verbal, written and presentation skills; ability to communicate effectively with community partners, vendors, external parties, and across internal divisions, • A passion for the mission, vision, and values of Sherman Associates., • This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines., • Must be able to sit or stand at a desk for up to 8-hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task., • Must have the ability to move around freely throughout the property and office, and necessity varies from day to day., • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity. Benefits: COMPENSATION AND BENEFITS Pay Range: $55,000-$65,000 annual salary + bonus eligibility. Pay is based on several factors which vary based on position; including experience, skills, and knowledge the selected individual is bringing to the specific job. We Offer a Comprehensive Benefits Package Which Includes: • Medical, Dental, and Vision Insurance, • Employer paid short term disability, • Employer paid life insurance, • Additional Supplemental Insurance Policies including, • Voluntary Accident & Critical Illness, • Hospital Indemnity, • Long-Term Disability, • Pet insurance, • Employer paid employee assistance program, • Fully vested 401k company match program, • 9 Paid holidays and competitive PTO program This job advertisement is intended to provide information essential to understanding the scope of the position. It is not an exhaustive list of skills, duties, responsibilities or working conditions associated with the position. Only applicants who complete our online application process will be considered for employment. Applicants that need reasonable accommodations to complete the application process may contact