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Position Title: Business Systems Administrator- VOIP Department: Corporate Systems / IT Support Reports To: Sr. Director, Corporate Systems FLSA Status: Hourly, Non – Exempt Location: US, Remote   Overview The Business Systems Administrator is responsible for the administration, support, and ongoing optimization of the company’s voice and communication systems. This role ensures reliable, secure, and scalable VoIP services while supporting broader business systems and integrations across the organization. This individual will work closely with IT, network engineering, and business teams to maintain high availability of communication platforms, improve user experience, and drive modernization of enterprise communication tools.   Key Responsibilities VoIP / Telephony Systems (Primary Focus) • Administer and support enterprise VoIP platforms (e.g., SIP, cloud PBX, softphones, call routing, contact center solutions), • Manage user provisioning, extensions, call flows, auto attendants, and hunt groups, • Monitor system performance, uptime, call quality, recordings, and reliability, • Troubleshoot voice quality issues (latency, jitter, packet loss) in collaboration with network teams, • Maintain and optimize call routing, IVR systems, and failover configurations, • Coordinate with telecom vendors and carriers for support, changes, and escalations, license renewals/upgrades, • Manage number provisioning, porting, and telecom inventory, • Integrating VoIP with CRM or support systems (Salesforce, Zendesk, etc.) Business Systems Administration • Support and maintain corporate SaaS applications and communication tools, • Assist in integrations between VoIP systems and other platforms (CRM, ticketing, collaboration tools), • Participate in system upgrades, rollouts, and migrations, • Maintain system documentation, SOPs, and user guides, • Assist with automation and process improvements across business systems   Operations & Support • Serve as a tier 2 escalation point for communication and telephony issues, • Analyze trends and recommend improvements to enhance reliability and user experience, • Participate in on-call or after-hours support as needed for critical systems   Security & Compliance • Ensure systems comply with internal security policies and regulatory requirements, • Support patching, access control, and system hardening efforts, • Assist with audit readiness and documentation for voice and communication systems   Skills & Abilities • Strong understanding of VoIP technologies (SIP, RTP, QoS, call routing), • Experience with cloud-based communication platforms (e.g., Teams Phone, RingCentral, Zoom Phone, etc.), • Strong scripting skills (PowerShell, Python, Bash), • Strong knowledge of Entra ID, Intune, Azure VDIs, M365, SSO/SAML, • Solid networking knowledge (DNS, DHCP, VLANs, firewalls, QoS), • Strong troubleshooting and analytical skills, • Ability to manage vendors and external service providers, • Strong communication skills with both technical and non-technical stakeholders, • Experience with system integrations and APIs is a plus   Education & Experience • Bachelor’s degree in Information Technology or related field (or equivalent experience), • 3–5+ years of experience in VoIP, telecom, or unified communications administration, • Experience supporting enterprise communication environments, • Relevant certifications (e.g., Microsoft Teams Voice, Cisco, or equivalent) are a plus   Desired Traits • Problem solver and proactive thinker, • Strong ownership and accountability, • Customer-focused mindset, • Adaptable and comfortable in a fast-changing environment, • Commitment to continuous learning and improvement Additional Requirements: • This position may periodically require work outside of standard business hours, including evenings and weekends, to support business needs., • Employment is contingent upon successful completion of background screening requirements., • One Inc may conduct periodic background checks at any time during employment, as permitted by applicable law and company policy. Physical Demands: The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Environment: Standard indoor office setting; exposure to computer screens. Physical: Requires repetitive motion. Substantial movements/motions of the wrists hands, and/or fingers. Sufficient mobility to work in an office setting; stand or sit for prolonged periods of time; operate office equipment including use of a computer keyboard, mouse, scanner and other tools as needed. Vision: See in the normal vision range with or without correction; vision sufficient to read computer screens and printed documents. Hearing: Ability to hear in the normal audio range with or without corrections. Company Profile: One Inc provides insurers with the capability to give their customers what they expect: choice, control, convenience, and continuity. That’s the strength derived from the Power of One™ - a cohesive and seamless experience for both inbound and outbound digital insurance payments. The One Inc Digital Payments Platform combines multi-channel digital communications with electronic payment processing and disbursement, creating a frictionless premiums and claims payments experience. As one of the fastest growing digital payments platforms in the insurance industry, One Inc manages billions of dollars per year in premiums and claims payments. Headquartered in Folsom, CA—One Inc offers a competitive salary, and benefits including medical, dental, and vision insurance, 401(k) plan, a commitment to a solid work/life balance, and a policy of promoting from within whenever possible. One Inc is an equal opportunity employer and complies with all EEOC legislation in each jurisdiction it operates in.

The Role in One Sentence You architect the large-scale infrastructure our customers ride on, set the automation and security standards the team builds to, and you’re the last call when something critical breaks. What You’ll Actually Do This is the senior technical seat for our broadband, voice, and IPTV infrastructure. You design enterprise-scale server, virtualization, and storage environments; make core ISP services — DHCP, DNS, RADIUS, VoIP, authentication, and provisioning — highly available and redundant; and build the automation and orchestration frameworks that let the whole team move faster with less manual work. You’re a technical authority and a force multiplier. You lead the hardest infrastructure projects, own security and compliance programs, act as the highest escalation point for critical incidents, and shape long-term infrastructure strategy — all while mentoring the administrators coming up behind you. If you want to set direction rather than follow it, this is that role. Position Title: Systems Administrator 3 Location: Remote (within driving distance of a Schurz property, see locations below) Rate: $101,000 - $120,000 annually Reports to: VP, Business Technology Position Type: Full-time What a Typical Week Looks Like No two weeks are identical, but roughly: • ~30% — Architecture & infrastructure strategy. Designing and optimizing enterprise server, virtualization, and storage environments and core ISP services for scale and resilience., • ~25% — Automation & orchestration frameworks. Building tools and pipelines (Ansible, Terraform, Python) that standardize deployments and eliminate manual work., • ~20% — Security, compliance & DR. Leading vulnerability management, incident response, compliance (FCC, PCI, SOC 2), and disaster-recovery and business-continuity strategy., • ~15% — Escalation & root cause. Serving as the top technical escalation point for critical, large-impact incidents., • ~10% — Leadership & reporting. Mentoring administrators and producing executive-level architecture diagrams, post-mortems, and recommendations. Working with AI We treat modern AI tools as part of how strong administrators and engineers work today. You’re encouraged to use AI assistants to accelerate scripting, draft and review automation, generate documentation, and speed up troubleshooting. What matters to us is sound engineering judgment and reliable systems — not whether a human or a model wrote the first draft. What You’ll Own Architecture & scale Architect and oversee enterprise server and infrastructure environments — Windows, Linux, and Unix servers, virtualization platforms, and storage. Design and improve mission-critical ISP services for high availability and redundancy at large customer scale. Automation & orchestration Build advanced automation and orchestration frameworks — tools, pipelines, and processes using Ansible, Terraform, and Python — that standardize deployments and remove manual intervention. Security, compliance & continuity Lead vulnerability management, incident response, and compliance programs (FCC, PCI, SOC 2). Guide system hardening and risk mitigation, and design and regularly test disaster-recovery, backup, and failover procedures. Leadership & strategy Act as the highest-level technical escalation point and lead large cross-department infrastructure projects with senior network and engineering teams. Drive adoption of emerging technologies, mentor junior and mid-level administrators, and produce executive-level documentation and reporting. What You’ll Bring We care more about whether you fit the shape of this role than whether you tick every box. If you’ve architected and secured infrastructure at scale in a telecom or ISP and you’re missing an item or two below, we’d still like to hear from you. Core • 8+ years of server or networking experience, • Expert knowledge of TCP/IP, ISP network architecture, and core protocols — routing, switching, and IP addressing, • Mastery of managing and troubleshooting servers through shell commands and scripting, • Deep automation and orchestration experience (e.g., Ansible, Terraform, Python), • A security-first approach: vulnerability management, intrusion detection, incident handling, and compliance (FCC, PCI, SOC 2), • Proven ability to architect large-scale systems and lead complex root-cause investigations, • Experience leading cross-functional initiatives and mentoring engineers, • Bachelor’s degree in Computer Science, Information Technology, or a related field — or equivalent experience Even better if you have • Senior-level certifications: RHCE, Microsoft Certified Solutions Expert (MCSE), Cisco CCNP/CCIE, or VMware Certified Professional (VCP), • Data-center and ISP-backbone design experience, • A record of setting infrastructure strategy and standards at scale Working Conditions • Remote, but must reside within driving distance of one of our property locations: Winona, MN; Sergeant Bluff, IA; Maricopa, AZ; Hagerstown, MD; Burlington, VT; or New Knoxville, OH, • Participation in a senior on-call escalation rotation, including after-hours, weekend, and holiday coverage for critical incidents and major maintenance, • Serves as the top technical escalation point during scheduled maintenance windows and major incidents, • Leadership on large cross-department and change-control initiatives, • Primarily sedentary, computer-based work; must be able to remain at a workstation and operate a keyboard for extended periods, with or without reasonable accommodation, • Occasional lifting, moving, or transporting of server and network equipment (up to approximately 50 lbs) and work in data-center environments with moderate noise Why Join Schurz Broadband Group? When you join Schurz Broadband Group, you’ll be part of an award-winning company and team. We offer a comprehensive benefits package, including: • Group health & dental insurance, • 401(k) program with company match, • Generous PTO program, • Company wellness program, • Employer-paid short- and long-term disability, • And much more! We are committed to providing an environment that gives each employee the opportunity to nurture their gifts and achieve their potential. Our mission is to pass on to future generations—customers, employees, communities, and owners—an organization that is even stronger and better than it is today. Schurz Communications and its subsidiaries’ strategic objectives: • We will attract, invest in, communicate with, and retain top talent., • We will innovate, partner, experiment and create a better future together., • We strive to continuously improve operating performance to ensure sustained growth., • We will dynamically grow revenues by building and nurturing mutually beneficial and profitable customer relationships.

5C DATA CENTERS Join the Future of Digital Infrastructure Are you a passionate Systems Administrator Lead (Night Shift) looking to make a meaningful impact? We're building the next generation of digital infrastructure powering hyperscalers, AI innovation, and high-performance computing across North America. JOB TITLE Systems Administrator Lead (Night Shift) DEPARTMENT Infrastructure Operations LOCATION Remote (Ohio, USA) WORK ARRANGEMENT Remote SALARY RANGE $115,000 – $145,000 Role Summary As a Systems Administrator Lead covering the Night Shift (1AM– 10:00 AM EST), you will support, maintain, troubleshoot, and optimize large-scale HPC and AI infrastructure across our data center and cloud environments. This role is primarily focused on the infrastructure and hardware layer, including Linux operating systems, GPU servers, high-speed networking, storage connectivity, firmware, drivers, and out-of-band management. This position provides critical overnight coverage, ensuring infrastructure issues are resolved quickly outside standard business hours. You will serve as a senior technical escalation point for complex infrastructure incidents affecting GPU clusters, compute nodes, networking, storage, and supporting management services, working closely with Network Engineering, Data Center Operations, Deployment Engineering, vendors, and customer technical teams to restore service and improve the reliability of production HPC environments. How We Work at 5C Our core values guide how we collaborate, make decisions, support one another, and serve our customers. We're looking for people who embrace them and help us build something great. What You Will Do HPC Infrastructure Operations • Administer, maintain, and troubleshoot Linux-based HPC and AI compute environments, including large-scale GPU clusters built on NVIDIA HGX, DGX, or equivalent accelerated computing platforms., • Diagnose hardware, OS, driver, firmware, networking, and storage-related failures, and perform root-cause analysis to develop corrective actions for recurring issues., • Serve as a senior escalation point for complex incidents affecting production compute infrastructure, troubleshooting degraded or unstable compute/GPU nodes to restore service., • Support infrastructure across heterogeneous environments - bare-metal, virtualized, containerized, and cloud-hosted - and maintain operational documentation, runbooks, and shift-handoff notes. GPU and Accelerated Computing Systems • Install, configure, validate, and troubleshoot NVIDIA GPU drivers, CUDA components, firmware, and supporting system software using tools such as Nvidia Smi, DCGM, and NVIDIA Fabric Manager., • Investigate GPU Xid errors, NVLink/NVSwitch faults, PCIe errors, ECC events, GPU resets, and thermal or power-related issues., • Diagnose communication and performance issues involving NCCL, GPUDirect RDMA, PCIe topology, NUMA placement, and multi-GPU systems, validating GPU-to-GPU, GPU-to-network, and GPU-to-storage communication after repairs., • Coordinate replacement and RMA activities for GPUs, GPU trays, baseboards, NVSwitch components, system boards, and NICs. Linux Systems Administration • Administer enterprise Linux distributions across the production fleet, troubleshooting boot failures, kernel issues, systemd services, filesystems, and OS performance., • Analyze system and kernel logs (journalctl, dmesg, lspci, dmidecode, ipmitool, ethtool, ss, sar, perf) and manage kernel modules, device drivers, DKMS packages, and OS updates., • Support Linux networking, storage mounts, authentication, and security controls, and investigate OS crashes, kernel panics, and out-of-memory conditions. Server Hardware, Firmware, and Out-of-Band Management • Support enterprise server platforms from vendors such as Dell, HPE, ASUS, Supermicro, and NVIDIA, troubleshooting processors, memory, PCIe devices, NICs, storage controllers, and other hardware components., • Manage BIOS, BMC, CPLD, NIC, GPU, switch, and drive firmware, and perform remote console troubleshooting, power cycling, and log bundle generation., • Partner with on-site Data Center technicians on component replacement, cabling validation, break-fix activity, and post-repair testing. High-Performance Networking • Troubleshoot Ethernet, InfiniBand, and RoCE connectivity within HPC and AI environments, including link state, VLAN/bonding issues, MTU mismatches, packet loss, and RDMA/GPUDirect RDMA connectivity., • Collaborate with Deployment Engineering to troubleshoot fabric instability, link degradation, congestion, and node-level connectivity issues. Storage and Filesystem Support • Troubleshoot server connectivity to parallel, distributed, and enterprise storage platforms such as NFS, Lustre, BeeGFS, GPFS/Spectrum Scale, and Ceph, diagnosing mount failures, throughput degradation, and capacity issues., • Validate storage network paths and coordinate with storage and networking teams during service-impacting events Incident, Problem, and Change Management • Lead or support incident response for critical infrastructure events, participating in technical bridges and providing clear status updates during outages., • Create detailed timelines, root-cause analyses, and corrective-action plans, maintaining accurate records in Jira Service Management or similar ITSM platforms. Leadership and Collaboration • Mentor junior and mid-level Systems Administrators and HPC Engineers, providing technical guidance during complex troubleshooting and infrastructure changes., • Promote consistent troubleshooting methods, documentation standards, and operational discipline across shift handoffs. What You Bring • Bachelor's degree in Computer Science, Engineering, Information Technology, or related field., • 7+ years of experience in Linux systems administration, HPC/AI infrastructure or data center operations, including hands-on troubleshooting in production environments., • Hands-on experience supporting enterprise server hardware, bare-metal compute systems, and large-scale NVIDIA GPU infrastructure or accelerated computing platforms., • Strong understanding of server hardware, firmware, BIOS, BMC, PCIe, NUMA, memory, storage, and network interfaces, with experience diagnosing failures using OS logs, BMC logs, and vendor diagnostics., • Experience with NVIDIA drivers, CUDA compatibility, and GPU-management tools such as DCGM, Fabric Manager, or nvidia-smi., • Working knowledge of high-performance networking (InfiniBand, RDMA, RoCE, NVIDIA/Mellanox adapters) and out-of-band management tools (Redfish, IPMI, iDRAC, or iLO)., • Proficiency in one or more automation/scripting languages (Python, Bash, or Ansible) and familiarity with observability platforms such as Prometheus, Grafana, or Datadog., • Proven ability to troubleshoot across hardware, firmware, OS, network, storage, and cluster-management layers, backed by strong documentation and communication skills., • Willingness to work a fixed, recurring shift and participate in scheduled on-call escalation. Why Join 5C Data Centers? At 5C, we believe great people build great companies. You'll build a rewarding career while helping shape the future of digital infrastructure - one of the fastest-growing industries in the world. Career Growth Build a rewarding career in one of the world's fastest-growing industries. Industry Leadership Help power the infrastructure behind AI and high-performance computing. Entrepreneurial Culture Your ideas matter - we empower employees to help shape our future. Comprehensive Rewards Competitive pay plus meaningful, lasting impact on the work you do. Life at 5C We're more than a workplace - we're a team of builders, innovators, and problem-solvers united by a shared purpose: creating infrastructure that powers the technologies transforming our world. Your voice matters here, and we encourage fresh ideas at every level. Ready to Apply? If this opportunity sounds like the right fit for you, we'd love to hear your story. Apply today and discover what your future could look like at 5C Data Centers. 5C Data Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where everyone can thrive. 5C evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, disability status, or any other legally protected characteristic. #LI-LS1

Job Description Overview We’re seeking an onsite Cloud Network Administrator to join our team in Tallahassee, FL, or Thomasville, GA. This is a primarily in‑office role supporting our hybrid network and Azure cloud environment for multiple locations and a regulated financial entity. The ideal candidate combines strong Azure and Microsoft 365 skills with solid networking and a modern Zero Trust security mindset. Key Responsibilities • Administer and optimize LAN/WAN, VPN, wireless and secure connectivity between sites and cloud., • Manage Azure and Microsoft 365, including identity, access, MFA and conditional access policies., • Help implement and maintain Zero Trust principles for remote and cloud access., • Support security incident response, vulnerability remediation and audit‑ready documentation., • Provide support for network and systems, including some helpdesk coverage. What We’re Looking For • 4–7+ years in network and systems administration with hybrid or cloud environments., • Strong proficiency with Microsoft Azure, Microsoft 365 and Windows Server., • Experience in professional services or regulated industries (financial preferred)., • Familiarity with Zero Trust, CIS and NIST frameworks and cloud‑security best practices., • Relevant certifications such as Network+, Security+ or Azure Administrator preferred.

Job DescriptionJob title: Data Architect Location: Tallahassee, FL 32399 Working Model: Onsite Duration: 24+ months (long term) Interview: MS Teams/In-person Scope of Service: • The services provided will involve maintaining and/or creating the Juvenile Justice Information System (JJIS), Criminal Justice Network (CJNET), Cost of Care (COC), Payroll, DJJ’s Learning Management System (SKILLPRO), the New Positive Achievement Assessment Tool (CAT/RAY), the New Detention Risk Assessment (DRAI), Human Traffic Screening Tool (HTST), The Enterprise Document Management Solution, Residential Electronic Medical Record (EMR), Probation Resource Booking (PRB), Facility Management System (FMS), Evidence Based System (EBS), Staff Verification System (SVS), the JJIS Database portion for the Cost of Care database, Central Communication Center (CCC) and other databases as required., • The Juvenile Justice Information System Data Architect/ Database Maintenance Support contract is based on a fix quantity of predefined service units. A service unit is defined to be equivalent to an eight-hour workday for one person.The JJIS database maintenance support is broken out into four services:, • Version Release Service, • Emergency Service Requests, • Database Performance Management Service, • Application Performance Service Units Professional Requirements: The database administrator consultant is required to have professional working experience at an advance level to carry out the following job duties. • Working experience using Microsoft SQL 2012 through SQL 2017 environment., • Microsoft Clustering Services, • Installation and Configuration, • Operating system and interoperability, • Regular maintenance, • Backups and disaster recovery, • Troubleshooting, • Security, • Performance optimization and tuning, • Databases and objects administration, • Scheduled jobs (tasks) management, • Create Triggers, • Data transfers and replication management, • Design and development, • Create & Review Stored Procedures for efficiency, • Create Tables on production server, • Create DTS\SSIS Packages, • Adding fields to tables on production server, • Bulk copy, • Data Conversion, • Data Transfer, • Data Cleansing, • Software Upgrade, • Data Archiving, • Create data dictionary, • Create & Modify Data model, • Documentation, • Transactional Replication, • Source Control, SQL Prompt & SQL Compare, • Ensure proactive monitoring of the database systems to ensure secure services with minimum downtime. JJIS Data Architect & Database Maintenance Support Details: Below are details of each JJIS database maintenance support service category. • The service units will be used towards a database administrator’s day-to-day task involved to keep the database systems up and running including daily maintenance of JJIS, JJIS WEB applications, STARS application, CJNET, the New Positive Achievement Assessment Tool (CAT/RAY), the New Detention Risk Assessment (DRAI), Staff Verification Systems (SVS), the JJIS Database portion for the Cost of Care and any other database as required for the agency, • Tasks performed but not limited to are: System Backup and disaster recovery, Emergency Service, Monitoring Report, Change Requests, Database Security, Scheduled Jobs, Data Management, Inserting and Updating Date, Data Dictionary, Create and Modify Data Model, Data Transfer and replication management, Data Archiving, Create Tables and data fields, Installation and configuration of databases and servers, Data Cleansing, Software Upgrade, Trouble Shooting, Bug Fixes, Service Unit Report, Create Triggers & Create DTS\ISSI Packages. 1). Version Release Service – These units will be used towards any releases such as enhancements and bug fixes to the current JJIS, JJIS WEB applications, STOP application, CJNET, the JJIS Database portion for the Cost of Care systems and any other databases as required • Database Backup, • Database Schema Copy, • Production Database, • Production Verification, • Data Conversion2). Emergency Service Requests – These units will be used towards any after hours support (during the week and weekends) required in case of a system breakdown that would involve bringing the system back up and running in full operational mode., • On call service, • After hours service, • 2 hour response to down time calls3). Database Performance Management Services – These units will be used towards a database administrator’s frequent tasks involved to keep the database systems up and running including monitoring performance of JJIS, JJIS WEB applications, STOP application, CJNET, Human Traffic Screening Tool (HTST), the JJIS Database portion of the Cost of Care System and any other database as required. Proposing any future enhancements to existing systems., • Review Stored Procedures, • Performance optimization and fine tuning, • Design review and evaluation, • System Documentation, • Database architecture modification, • Monitor system performance and make recommendations to the IT Management.4). Application Performance Service Units – These units will be used towards a developer’s frequent tasks involved to keep JJIS, JJIS WEB, CJNET and any other database applications up and running and any enhancements made to the system., • System performance optimization and fine tuning, • Code review, • Design review and evaluation, • System documentation, • Staff consultation, • Review of Event Logs, • Software Upgrade, • Trouble Shooting, • Bug Fixes, • Service Unit Report

Job Description Systems Administrator Advanced (AWS, Azure & DevOps) Total Required Experience in Years: 14+ Years Mode of Work: Onsite Job Description: The client is seeking an experienced Systems Administrator Advanced to design, administer, secure, and optimize enterprise infrastructure across on-premises and cloud environments. The ideal candidate should possess extensive experience with Windows and Linux server administration, AWS and Azure cloud platforms, Azure DevOps, enterprise networking, infrastructure automation, middleware technologies, and performance optimization. This role requires supporting highly available enterprise environments, implementing cloud infrastructure solutions, managing DevOps processes, and ensuring secure, scalable, and reliable infrastructure operations. Key Responsibilities: • Design, administer, maintain, and expand enterprise infrastructure across on-premises and cloud environments, • Coordinate server configuration, deployment, and administration with internal teams and third-party vendors, • Recommend hardware, software, infrastructure, and cloud platform upgrades, • Monitor enterprise systems and applications to ensure security, availability, reliability, and optimal performance, • Evaluate and optimize network performance, including availability, utilization, throughput, goodput, and latency, • Install, configure, maintain, and troubleshoot Windows and Linux server environments, • Configure firewalls, networking components, DNS, security policies, and infrastructure services, • Perform systems monitoring, performance tuning, capacity planning, and root cause analysis, • Escalate infrastructure and vendor-related issues when required, • Build and maintain strong working relationships across infrastructure, development, and business teams, • Create and manage Azure DevOps Projects, Git repositories, and CI/CD pipelines, • Configure Azure DevOps organizational settings and deployment environments, • Support enterprise application hosting, deployments, and cloud infrastructure administration across AWS and Microsoft Azure, • Provide infrastructure and DevOps support to development teams and enterprise applications Additional Responsibilities: • Support enterprise infrastructure modernization and cloud transformation initiatives, • Implement automation solutions to reduce manual administrative tasks, • Manage enterprise cloud networking, connectivity, and security configurations, • Maintain infrastructure documentation, operational procedures, and technical standards, • Participate in disaster recovery, business continuity, and high-availability planning, • Support middleware technologies including API Management, IT Service Automation, and Batch Processing Services, • Research, evaluate, and implement innovative infrastructure technologies and best practices Required Skills: • Minimum 14 years of overall Information Technology experience, • 58 years of Information Systems Engineering or related experience, • 35 years of infrastructure, systems operations, administration, and network support experience, • Windows Server 2012 R2, 2016, 2019, and 2022 administration, • IIS Administration, • Strong AWS cloud administration experience, • Microsoft Azure cloud administration experience, • Linux administration (Red Hat and Ubuntu), including patching and system maintenance, • Azure DevOps Projects, Git repositories, Pipelines, and organizational administration, • Strong networking knowledge including TCP/IP, DNS, Samba/CIFS, NTFS permissions, and Firewalls, • Experience supporting API Management, IT Service Automation, and Batch Processing Services, • Cloud infrastructure, network architecture, and enterprise application hosting expertise, • Strong troubleshooting, analytical, and problem-solving skills, • Excellent written and verbal communication skills Preferred Skills: • Google Cloud Platform (GCP) administration, • Infrastructure automation and scripting, • CI/CD pipeline implementation, • Cloud networking and cloud security, • Performance tuning and infrastructure optimization, • Enterprise application hosting, • Strategic infrastructure planning and modernization initiatives Qualifications: • Proven experience supporting enterprise infrastructure across on-premises and cloud environments, • Strong understanding of cloud architecture, networking, infrastructure security, and enterprise administration, • Ability to manage multiple priorities in fast-paced enterprise environments, • Excellent analytical, organizational, troubleshooting, and leadership skills, • Ability to work independently and collaborate effectively with cross-functional technical teams, • Strong customer service and communication abilities Education: • Bachelors degree in Computer Science, Information Systems, Information Technology, Engineering, or a related field preferred, • Equivalent professional experience may be considered Certifications: • Microsoft Certified: Windows Server Hybrid Administrator Associate (Preferred), • Microsoft Certified: Azure Administrator Associate (Preferred), • AWS Certified Solutions Architect Associate (Preferred), • AWS Certified SysOps Administrator Associate (Preferred), • Microsoft Certified: Azure DevOps Engineer Expert (Preferred), • Red Hat Certified System Administrator (RHCSA) (Preferred), • CompTIA Network+ (Preferred), • CompTIA Security+ (Preferred)

Job Description Located in Tallahassee, Florida, the Florida Court Clerks & Comptrollers is a statewide, non-profit member association. The association is comprised of the Florida Clerks of the Circuit Court and Comptrollers. FACC Services Group, LLC, dba Civitek Solutions was established in 1991 to provide financial and technical services for the Clerks of Circuit Court and Comptrollers of the State of Florida. Civitek is a wholly-owned subsidiary of the Florida Association of Court Clerks, Inc. (FCCC) A Brief Overview On site - Linux Systems Administrator II To provide effective provisioning, installation/configuration, operation, and maintenance of FCCC-Civitek systems hardware, software and related infrastructure. This individual participates in technical research and development to enable continuing innovation within the infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational policies. Responsible for assisting in technical design, planning, implementation, and performance tuning and recovery procedures for mission critical enterprise systems. Serves as a system administration technical expert for complex operating systems. Recommends the redesign and configuration of operating systems and system applications. Investigates and analyzes feasibility of system requirements and develops system specifications. Identifies methods, solutions, and provides project leadership and management to provide a high level of service to the customers of the department. The majority of systems administration tasks for this role are within our Linux servers. This individual will also administer our storage array and storage network. Lastly, this individual will administer Kubernetes in an OpenShift environment. What you will do • Manages the day-to-day operations of the FCCC host computer systems by monitoring system performance, configuration, maintenance, and repair. Ensures that records of system downtime and equipment inventory are properly maintained. Applies revisions to host system firmware and software. Works with vendors to assist support activities, • Develops new system and application implementation plans, custom scripts and testing procedures to ensure operational reliability. Trains technical staff in how to use new software and hardware developed and/or acquired., • Manage the performance, OS Patches, upgrades, firmware of the UNIX/Linux operating system, system hardware, and applications on a regular basis., • Ensures high availability and acceptable levels of performance of mission critical host computer resources., • Perform ongoing performance tuning, hardware upgrades, and resource optimization as required., • Manage, update and configure a local Storage Area Network (SAN), • Manage installation and/or upgrades of systems management/monitoring/administrative tools and utilities. Configure/add new services as necessary., • Manage daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs., • Manage daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, and media is recycled and sent off site as necessary., • Develops procedures to maintain security and protect systems from unauthorized use, acts of nature and user abuse., • Perform regular security monitoring to identify any possible intrusions. Address security concerns according to the FCCC-Civitek security policy guidelines., • Research, suggest, and implement system changes, including, operating system updates, firmware upgrades, security, networking etc., • Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies., • Engineering of SA-related solutions for various projects and operational needs., • Disaster response and continuity planning and testing for each of the FCCC-Civitek functional areas., • Develop and maintain operational, configuration, or other documentation/procedures., • Provide Tier III/other support per request from various constituencies. Investigate and troubleshoot issues., • Interpret and/or discuss information with others in a courteous and professional manner. Communication may involve terminology or concepts not familiar to many people; provide advice and recommend actions involving technology issues., • Respond promptly when returning telephone calls and replying to written correspondence., • Provide high quality customer service to all internal and external customers. Conform with and abide by all regulations, policies, work procedures, safety rules and regulations and instructions., • Responsibilities require working evenings and weekends, sometimes with little advanced notice. Knowledge, Skills and Abilities Required: A valid drivers license. Experience with UNIX/Linux Server Administration. Understanding of virtualization concepts, tools, configuration and clustering. Experience with Microsoft Exchange and Office 365 preferred. Experience managing a Storage Area Network (SAN). Knowledge of Cloud Technologies such as Azure, OpenShift, Kubernetes, Containers. Knowledge of current backup technologies. Knowledge of Microsoft Systems a plus. Understanding of Computer Security. Understanding networking concepts. Ability to be detail oriented, research ideas, develop a plan and see it through to completion. Ability to troubleshoot various aspects of computer hardware, software, networking/connectivity, etc. Ability to clearly and effectively communicate issues in both written and verbal format to peers and escalation points. Storage Area Network Administration NAS Administration (TrueNAS preferred) Computer Equipment and Software Requirements: The position requires the ability to work with computing systems, software and peripheral equipment in a Virtualized, Microsoft and UNIX/Linux operating environment. Education and Experience Required: Bachelor’s degree in Computer Science or Information Systems or a related field. 3 years of related experience or 5 years of previous related experience. Knowledge of Windows/Linux/Unix operating systems. Microsoft/Linux/Unix Certifications preferred. Florida Court Clerks and Comptrollers-Civitek offers a dynamic business culture that values, encourages, and includes collaboration of our employees. We’re driven by the need to build something better! Civitek creates technology solutions that protect revenue, save time, and free up resources for Florida’s Clerks and Comptrollers. What remains constant throughout our history of transformation is our dedication to our clerks, their constituents, our employees, and to the values on which Civitek was built: integrity, member/customer focused, simplicity, innovation, collaboration, ownership, and bring JOY. Our employees enjoy an exceptional benefits package, including health, dental, vision, life, disability, paid leave time, a 401(k) plan, paid holidays, professional development, and an employee discount program. So if you are ready to be a part of building something better, join our team!

Job DescriptionJob title: Systems Administrator Location: Tallahassee, FL Working Model: On site Duration: 24+ months (long term) Interview: MS Teams/In-person Background: • The Department is committed to providing high quality education services to all Florida students and requires IT Staff Augmentation services to assist the Department and Technology staff in meeting that goal. Minimum Qualifications of Candidate – The Department is seeking a Systems Administrator professional with the following minimum qualifications (these qualifications must be clearly stated on the resume and verifiable via reference checks): • 6+ years of experience in Configuration and Programming of DataCap 9.1.3, • 6+ years of experience in enterprise level change management best practices, serving in a code promotion role in partnership with development team., • 6+ years of experience in enterprise level Web Application server system administration, monitoring, troubleshooting and performance tuning., • Proficiency with Microsoft Word, Excel, Visio, Project, and PowerPoint., • Experience with Project Management (Standards, Best Practices, Terms, Tools) is desired., • Ability to work well in a team environment with education and technology solutions., • Demonstrated experience with implementation projects with the following characteristics:, • High-Profile., • Multiple technologies and functions., • Experience working in state government., • Excellent verbal and written communication skills., • Ability to communicate effectively with technical and user staff., • 6+ years of experience in Configuration and maintenance for FileNet Image Services 4.2.0., • 6+ years of experience in PowerShell Scripting., • 6+ years of experience in Windows Server administration and configuration., • 6+ years of experience in Network/Server performance monitoring. Deliverables/Tasks – The Systems Administrator key deliverables include, but are not limited to, the following: • Assists in developing specifications as well as overall planning and management of projects., • Meets with leadership to provide status reports on a weekly basis and provide monthly written reports which will include accomplishments, areas of concern, and recommended solutions., • Communicate project progress and information to team, sponsor, stakeholders, and legislative body as appropriate., • Ensures technical direction and standards are being followed., • Develop project plans and measures actual progress against the plans., • Assures that project documentation includes the project plans, budgets, risk plans, communication plans, change control logs, and reports., • Demonstrates an understanding of tactical goals and effectively participates in the development and implementation of business solutions., • Manages project risk through comprehensive mitigation assessment and planning techniques., • Manages change control within the projects., • Obtains sponsor approval for changes to scope, budget, and schedule that affect the critical path., • Written documentation showing testing and verification of modifications to ensure that objectives are met.

Job Description Systems Security Specialist (Cortex, Tanium & Email Security): Total Required Experience in Years:10+ Years Mode of Work: Not Specified in Provided Requirement Tallahassee, FL The Systems Security Specialist will provide advanced cybersecurity engineering and security-operations support within a large, distributed enterprise environment. The position requires strong hands-on production experience across Palo Alto Cortex, Tanium, enterprise email security, Microsoft Exchange Online, endpoint security, identity security, incident response, and threat hunting. The consultant must be capable of independently performing routine security administration, configuration, investigation, troubleshooting, threat hunting, and incident-response activities without requiring foundational product training or continuous technical oversight. Key Responsibilities: Configure, administer, tune, investigate, and troubleshoot Palo Alto Cortex and Tanium security technologies. Administer Palo Alto Cortex for Endpoint. Administer and support Tanium Comply modules. Manage enterprise email-security technologies. Administer Proofpoint, Tessian, and Abnormal Security. Administer Microsoft Exchange Online security and messaging functions. Manage mail flow, transport rules, connectors, and mail routing. Perform message tracing and troubleshoot security-related messaging issues. Administer anti-spam, anti-phishing, and quarantine controls. Perform security alert triage and investigations. Coordinate incident containment, eradication, and recovery. Conduct root-cause analysis and post-incident documentation. Perform proactive threat hunting across enterprise environments. Additional Responsibilities: Hunt threats using endpoint, identity, email, network, and cloud telemetry. Develop and tune security detection logic. Configure security policies and alert thresholds. Maintain exclusions and allow/block rules. Develop and manage security indicators. Configure automated response actions. Improve detection effectiveness and reduce false positives. Investigate endpoint, identity, and email-security threats. Analyze: Process Trees Command Lines File Hashes URLs Domains IP Addresses Email Headers Authentication Events User Activity Create and maintain security metrics and remediation recommendations. Maintain technical configurations, operational procedures, incident records, and threat-hunting reports. Required Skills: Minimum 7+ years of progressively responsible IT and cybersecurity experience in enterprise environments. Experience covering: Security Engineering Security Operations Endpoint Security Identity Security Cloud Security Messaging Security Minimum 4+ years of recent hands-on production experience configuring, administering, tuning, investigating, and troubleshooting: Palo Alto Cortex Cortex for Endpoint Tanium Tanium Comply Minimum 3+ years of recent hands-on enterprise email-security administration experience. Mandatory hands-on production administration experience with all three: Proofpoint Tessian Abnormal Security Minimum 3+ years of recent hands-on Microsoft Exchange administration experience. Strong Exchange Online administration experience. Experience with mail flow, transport rules, connectors, message tracing, anti-spam, anti-phishing, quarantine, and mail routing. Minimum 3+ years of hands-on security incident-response experience. Experience with alert triage, investigation, containment, eradication, recovery, root-cause analysis, and documentation. Minimum 2+ years of hands-on threat-hunting experience. Experience developing and tuning detection logic, policies, thresholds, exclusions, indicators, and automated response actions. Experience investigating endpoint, identity, and email threats. Experience with Microsoft Entra ID / Azure Active Directory security. Experience investigating authentication events and sign-in risks. Knowledge of Conditional Access, Identity Protection, and MFA. Experience using PowerShell or comparable scripting for security operations. Experience working within a large, distributed enterprise environment. Preferred Skills: Advanced Palo Alto Cortex expertise. Advanced Tanium security administration. Detection engineering and security-control optimization. Advanced Microsoft Entra ID security experience. Enterprise identity threat investigation. Cloud-security operations. Security automation using PowerShell. Experience integrating endpoint, identity, email, network, and cloud telemetry. Security metrics and management reporting experience. Qualifications: Ability to independently administer enterprise cybersecurity platforms. Ability to perform investigations and threat hunting without continuous technical supervision. Strong endpoint, identity, email, and cloud-security investigation skills. Ability to distinguish malicious activity from legitimate behavior. Strong analytical and troubleshooting capabilities. Ability to develop actionable remediation recommendations. Strong technical documentation skills. Ability to create management-ready security reports and metrics. Experience delivering substantially similar services within at least one large, distributed enterprise environment. Ability to independently execute routine administration, configuration, investigation, troubleshooting, threat hunting, and incident-response activities immediately upon assignment. Education: Education requirements were not specified in the provided requirement. Certifications: Palo Alto Networks Cortex Certification Preferred Tanium Certified Operator / Administrator Preferred Microsoft Security Operations Analyst (SC-200) Preferred Microsoft Identity and Access Administrator (SC-300) Preferred CompTIA Security+ / CySA+ Preferred GIAC Incident Response / Threat Hunting Certification Preferred

Job DescriptionRole Summary We are looking for a hands-on Senior Endpoint Migration Engineer to support Windows endpoint migration across multiple client locations in the USA. The engineer will support device preparation, provisioning/re-imaging, Intune and Autopilot, application deployment, Active Directory onboarding, Tanium, security tools, user validation and migration troubleshooting. Key Responsibilities Provide onsite technical support for endpoint migration waves, including device preparation, re-imaging/provisioning, cutover, user validation and stabilization. Validate device inventory and readiness, including hardware compatibility, TPM, SecureBoot, firmware/BIOS and other migration prerequisites. Configure and troubleshoot Windows Autopilot, including device registration, profile assignment, OOBE, Enrollment Status Page (ESP), failed/stalled provisioning, wipe/reset and re-provisioning. Administer and troubleshoot Microsoft Intune, including enrollment, profiles, device groups, application assignments, compliance, remote actions, Intune Management Extension (IME) and Win32 application deployment. Troubleshoot application deployment and packaging issues, including MSI/EXE, PowerShell, detection rules, dependencies, installation failures and logs. Support Active Directory onboarding and troubleshoot domain/offline domain join, computer objects/OUs, DNS, domain-controller connectivity, secure channel, Group Policy and first user sign-in. Use PowerShell, Event Viewer, dsregcmd, nltest, nslookup, ipconfig, gpresult and endpoint logs for troubleshooting. Install, validate and troubleshoot Tanium Client, client registration/check-in, connectivity and endpoint health. Troubleshoot software/application deployments through Tanium, including failed package/action execution and deployment-status issues. Support CrowdStrike Falcon installation and endpoint health troubleshooting; coordinate platform-level issues with the security team. Have working knowledge of Netskope Client and pre-logon/device connectivity and troubleshoot endpoint-side connectivity issues affecting migration or first sign-in. Troubleshoot basic endpoint network dependencies including Internet, DNS, DHCP/IP, LAN/Wi-Fi and domain-controller connectivity, and escalate network-side issues when required. Support SecureBoot/firmware remediation, printer configuration, drivers/peripherals and local workstation dependencies. Validate required applications and endpoint security/management tools after migration and confirm overall user/device readiness. Capture logs and error details, resolve migration issues where possible, and coordinate/escalate with endpoint, identity, network, security and application teams. Maintain troubleshooting notes, migration procedures and support/runbook updates and provide knowledge transfer during handover. Required Skills Strong hands-on Microsoft Intune administration and troubleshooting. Deep hands-on Windows Autopilot, OOBE and ESP troubleshooting. Strong Windows 10/11 endpoint engineering and troubleshooting. Strong Intune Win32 application deployment and IME troubleshooting. Hands-on Tanium experience, including troubleshooting Tanium client and software/package deployment issues. Good Active Directory, domain join, DNS, Group Policy and Windows authentication troubleshooting knowledge. Good PowerShell and Windows troubleshooting skills. Hands-on enterprise endpoint migration, deployment or re-imaging experience. Ability to independently troubleshoot onsite and identify when issues require escalation to identity, network, security or application teams. Willingness and ability to travel frequently across client offices/sites throughout the USA. Good to Have CrowdStrike Falcon endpoint deployment and troubleshooting. Netskope Client / Netskope SSE and pre-logon connectivity knowledge. PSADT / Windows application packaging experience. BitLocker, TPM, SecureBoot, printer/peripheral and driver troubleshooting. Experience 7+ years of Windows endpoint / EUC engineering experience, with strong hands-on experience in Microsoft Intune and Windows Autopilot. Experience supporting enterprise endpoint migrations or large device deployments is preferred. Nice-to-Have Certifications Microsoft Certified: Endpoint Administrator Associate (MD-102). Relevant Tanium technical/administrator certification or formal Tanium training. Recruitment Screening Note Please prioritize hands-on endpoint engineers rather than profiles focused mainly on Desktop Support / Service Desk. The candidate should be able to independently troubleshoot Intune, Autopilot, Windows/AD/DNS and Tanium client/application deployment issues during onsite migration waves. Frequent USA travel is required.

Collaborate with developers, architects, DevOps engineers, cybersecurity teams, network teams, and VA stakeholders to resolve cross-functional technical issues. ServiceNow Certified System Administrator (CSA) certification. Security+, ITIL, Microsoft, Red Hat, AWS, Azure Administrator, or other rele

The Network Administrator is responsible for the day-to-day administration, support, and troubleshooting of IEM’s enterprise network infrastructure. The position requires hands-on experience supporting Fortinet technologies, LAN, WAN, and wireless networks across multiple sites, with the ability t

The Florida Department of Health (DOH) is seeking a creative, organized, and motivated individual to become an essential member of the Office of Rural Health (ORH) team. This role assists the Program Administrator and the ORH in the coordination and implementation of the State Office of Rural Health (SORH) grant activities. This administrative, technical and consultative position develops and implements the federal SORH Program in Florida. The SORH Coordinator role oversees the nine Rural Health Network programmatic projects, oversees new programs, and coordinates with rural partners. The role develops and disseminates health resources which includes weekly updates to rural health stakeholders using email/web platforms. This role is also responsible for developing agendas, coordinating regular meetings, and holding calls with stakeholders. If you thrive in a dynamic, people-oriented environment and want to help influence access to quality health care in rural areas, please apply to become our SORH Coordinator within the Office of Rural Health. The Department works to protect, promote, and improve the health of all people in Florida through integrated state, county, and community efforts. The successful incumbent will be responsible for the following: • Assist the Director with annual Health Resources and Services Administration (HRSA) grant applications and reporting requirements., • Assist the Director as needed to achieve program goals and objectives for the Office of Rural Health., • Assist in the development and dissemination of health communication and education tools, including weekly/monthly updates to rural health stakeholders using email and web platforms., • Regularly update Office of Rural Health webpages; assist in the creation of factsheets, one-pagers, and other relevant communication tools., • Develop agendas and coordinate regular Teams/Zoom meetings and calls with rural health stakeholders, including small rural hospitals, critical access hospitals, rural health networks, local health planning councils, and area health education centers., • Assist the Director with collaboration efforts among rural partners and technical assistance to small rural hospitals and critical access hospitals., • Maintains correspondence, reports and other documents for the Office of Rural Health with a tickler system to ensure deadlines are met., • Assist the Director with collecting and disseminating health-related information, coordinating state rural health resources and activities, and technical assistance., • Assist the Director with annual Health Resources and Services Administration (HRSA) grant applications and reporting requirements, and other duties as assigned., • Assist the Small Rural Hospital Improvement Grant Coordinator in the process of procurement for SORH grant purchases., • Provide assistance as needed in emergency response to and recovery following natural or man-made disasters., • Other duties as assigned. Required Knowledge, Skills, and Abilities: • Knowledge of public health, public administration, health care or social services., • Strong written and verbal communication skills., • Ability to communicate effectively and concisely., • Ability to work independently and cooperatively as a team member., • Ability to establish and maintain effective working relationships with others., • Ability to adapt to a fast-paced environment (ability to be flexible)., • Ability to write content for the web, develop factsheets, draft grant applications and reports., • Ability to provide effective presentations and information to a broad range of audiences., • Strong organizational skills., • Ability to complete, plan, organize, and coordinate work assignments., • Skill in Microsoft Word, Excel, PowerPoint, and Outlook., • Familiarity with graphic design, web content, and communication tools. Qualifications: • Professional experience in social services, public health, or health care education is preferred., • The successful applicant will be able to demonstrate critical thinking skills, flexibility, innovation, and desire to improve health care for Florida's rural residents. Travel Time: 1-25% The Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. As an OPS employee, the benefits below are available: • State of Florida 401(a) FICA Alternative Plan (mandatory), • Participation in state group insurance (upon meeting eligibility requirements. Consult with People First and/or the serving HR office), • Workers' Compensation (mandatory, if needed), • Reemployment Assistance (Unemployment Compensation) (mandatory, if needed), • Deferred Compensation (voluntary), • Employee Assistance Program (voluntary), • And more! For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com. Location: Tallahassee, FL, US, 32301

Job Description About the Role The Service Desk Specialist role provides technical support to clients, addressing and resolving desktop hardware, application, and endpoint peripheral issues. As part of the managed services team, this role involves working with clients and collaborating with the other team members to ensure efficient problem resolution. The successful candidate will contribute to maintaining high levels of customer satisfaction by delivering effective technical solutions, clear communication and reasonable expectations. This role is essential for ensuring our clients’ IT systems operate smoothly and efficiently. Accountabilities Technical Support and Service Delivery • Provide effective technical support to clients via phone, email and RMM toolset., • Diagnose and resolve desktop application and hardware related issues, • Act as a supportive technical resource for the team, ensuring service needs are met, • Manage client IT systems and adhere to service level agreements and standard operating procedures., • Ensure NetCov has updated customer documentation needed to provide best-in-class support., • Perform additional tasks and responsibilities as assigned by your Service Desk Manager and/or Service Desk Team Lead, which may include duties not explicitly outlined in this job description, in alignment with the overall needs of NetCov operations., • Maintain a daily 85% billable rate working tickets and answering phone calls., • Potential for on-sites at customer offices, which would be directed by the Team Lead as the team need arises, • Real time tracking and updates of support tickets in Network Coverage’s ticketing system. System Monitoring and Maintenance • Monitor and optimize client systems for efficient performance, reliability and security, • Produce and update technical documentation for client systems and team training, • Collaborate with the managed services team to identify client trends Client Communication and Improvement • Maintain clear client communication and set expectations on active support inquiries, • Identify opportunities to enhance process efficiency and implement best practices, • Ensure that all customer inquiries and complaints are addressed promptly and professionally., • Remain updated on industry advancements and enhance technical skills, • Standardize all inbound tickets that cross the team boards Knowledge, Skills, and Abilities Required Technical Expertise: • Technical knowledge of current IT infrastructures including standard client/server models, network topologies, Windows and Mac OS, network protocols, virtualization, cloud systems and security, • Knowledge of with Microsoft server and client OS, Active Directory, DNS, DHCP, Exchange/Office365, printing and Microsoft Office, • Knowledge of LAN/WAN connectivity designs, firewalls, switching and wireless Problem-Solving and Time Management: • Ability to diagnose and resolve technical issues timely and effectively, • Experience with various troubleshooting tools and techniques, • Strong organizational skills and ability to prioritize tasks Communication and Interpersonal Skills: • Excellent verbal and written communication abilities, • Active listening skills to fully understand client issues and concerns, • High attention to detail to ensure accurate record-keeping Qualifications and Experience: • Associate’s degree in Information Technology, Computer Science, Network Administration or related business field., • 1-3 years of relevant IT experience as either a Help Desk Analyst, Desktop Administrator, IT Specialist or similar position., • Industry certifications (e.g., CompTIA A+, Network+, Security+, Amazon AWS, Microsoft Azure, Microsoft MCP, Cisco CCNA or similar) are highly desirable. Role Logistics • This is a full-time position, • This position will require participation in a recurring predetermined on-call rotation., • This position will require travel and recurring visits to client offices where locations will vary. Reliable transportation is required., • This position may require travel to industry events, Network Coverage office locations, and Network Coverage events where locations will vary., • The schedule for this role will be Monday to Friday 10:00AM to 7:00PM EST

Job DescriptionLocation: Pompano Beach, FL (Onsite, 5 Days/Week) Experience Level: Junior to Mid-Level (3+ Years) Position Summary The Junior Systems Administrator is responsible for supporting the daily operations, maintenance, monitoring, and administration of server, storage, virtualization, and core network infrastructure. This role provides technical support for Active Directory, backup and recovery systems, VMware/Hyper-V environments, DNS, DHCP, and related infrastructure components. The ideal candidate has strong troubleshooting skills, foundational networking knowledge, experience supporting enterprise infrastructure environments, and a desire to grow into a senior infrastructure role. Key Responsibilities • Support day-to-day administration of Windows server and infrastructure environments., • Configure, maintain, and support virtual servers in VMware and/or Hyper-V environments., • Perform system patching, updates, and vulnerability remediation activities., • Monitor server, storage, and network health using enterprise monitoring tools., • Support backup, recovery, and disaster recovery operations., • Participate in disaster recovery testing and documentation efforts., • Administer Active Directory users, groups, organizational units, and security permissions., • Assist with Group Policy administration and troubleshooting., • Configure and support:, • DNS, • DHCP, • DFS, • Certificates, • Troubleshoot network connectivity issues and infrastructure-related incidents., • Assist with switch, wireless access point, and cabling deployments., • Create and maintain technical documentation, SOPs, and configuration records., • Manage incidents, service requests, and asset inventory using ticketing systems., • Travel to remote locations as needed for equipment deployment and support., • Participate in after-hours maintenance and on-call support rotations.Required Qualifications, • Bachelor's Degree, Technical Institute Degree, or equivalent experience in Information Technology or related field., • Minimum 3 years of experience in:, • Technical Support, • Help Desk, • Desktop Support, • Junior Systems Administration, • Experience supporting Windows-based enterprise environments., • Experience using service desk and ticketing systems., • Knowledge of infrastructure documentation and operational procedures., • Basic networking and systems administration knowledge., • Strong troubleshooting and customer service skills.Technical Skills Systems Administration • Windows Server Administration, • Active Directory User & Group Management, • Group Policy Administration, • DNS, • DHCP, • DFS, • Certificate ServicesVirtualization, • VMware, • Hyper-V, • Virtual Server AdministrationBackup & Disaster Recovery, • Backup Monitoring, • Recovery Procedures, • Disaster Recovery Testing, • Business Continuity SupportNetworking, • Network Connectivity Troubleshooting, • Switch Configuration Support, • Wireless Access Points, • TCP/IP Fundamentals, • VLAN Awareness, • Network DocumentationAutomation & Administration, • Basic PowerShell, • System Monitoring Tools, • Asset Management, • Service Desk Ticketing Systems, • Technical DocumentationPreferred Certifications, • CompTIA A+, • CompTIA Network+, • CompTIA Security+, • Microsoft Azure Fundamentals (AZ-900)Preferred Qualifications, • Exposure to cloud platforms such as Microsoft Azure., • Experience with ServiceNow or similar ITSM platforms., • Experience supporting enterprise monitoring solutions., • Familiarity with infrastructure deployments and hardware installation., • Experience maintaining technical documentation and SOPs.Core Skills, • Systems Administration, • Active Directory, • Group Policy, • Windows Server, • VMware, • Hyper-V, • DNS, • DHCP, • PowerShell, • Network Troubleshooting, • Backup & Recovery, • Disaster Recovery, • ServiceNow, • Infrastructure Support, • Asset Management, • Technical Documentation, • Customer Support, • IT Operations

Job Description Get to know us a little. At Diverse Computing, we are passionate about our mission for delivering innovative IT solutions that improve the effectiveness and security of the public safety community. In other words, we create software that has a higher purpose than simply making a profit. Our suite of criminal justice software solutions represent the industry’s leading innovations, and we care deeply about maintaining our reputation for excellent customer service and unmatched integrity when serving nationwide organizations. We do this by uplifting and supporting all facets of our tight-knit team, allowing members to take ownership of their projects, be an integral part of team-oriented innovation, and playing a pivotal role with software that is designed to improve public safety. Our hiring objective is to continue building our team in a way that reflects our mission and vision, while living our core values of integrity, engagement, innovation, passion, and, above all, the customer service that we are so proud of. About the role. Diverse Computing, Inc. (DCI) has a two-semester internship opening for a highly motivated Junior Systems & Network Administrator to join our team. This is a paid, part-time internship (15–20 hours/week) based in our Tallahassee, FL office, with hours scheduled flexibly around your classes. In this role, you will gain hands-on experience across both systems administration and networking. You will assist with internal IT support by managing help desk requests, provisioning employee workstations, and utilizing system monitoring tools, while also developing technical networking skills in configuring, deploying, and troubleshooting Cisco firewalls, switches, VLANs, and VPNs. We believe in providing young talent with meaningful, real-world experience, and we are ideally seeking a candidate interested in turning this opportunity into a full-time career with DCI upon graduation. During business hours, you will learn our daily operational workflows and build the foundational skills needed to grow into a successful IT professional. Requirements As a Jr. Systems & Network Administrator, you will: • Provide Internal IT Support: Act as a first point of contact for internal help desk requests, troubleshooting day-to-day hardware, software, and connectivity issues, supporting end-users, and escalating complex problems to senior engineering staff., • Assist with Systems Administration: Help monitor and maintain system infrastructure, including Linux/Windows servers, VMware environments, and databases., • Provision and Deploy Hardware: Prepare and configure new laptops and workstations for employee onboarding, ensuring all necessary operating systems, software applications, and security profiles are accurately installed before deployment., • Gain Hands-On Networking Experience: Support the configuration, deployment, and troubleshooting of network hardware, including Cisco ASAs and switches., • Support Security Initiatives: Assist in managing access controls, monitoring firewalls, and reviewing system logs for usability or security concerns., • Maintain Backups: Shadow the administration of backup systems, verify completion, and assist in routine backup testing., • Improve Documentation: Build and maintain our internal IT wiki by writing clear technical documentation, manuals, and IT policies., • Research & Development: Study technical patch literature, test software upgrades, and assist the senior IT team in integrating new cloud (AWS/Azure) or system technologies. Success factors generally include a/an: • High degree of pride in accuracy, attention to detail, organization, confidentiality, and humble confidence, • Sense of urgency and vigilance when it comes to security, • Analytical mindset that naturally enjoys solving technical problems, • An enjoyment in conducting research into technology related issues and topics, • Commitment to being readily available and supportive to their team, • Proactive approach to systems maintenance, • Dedication to teamwork and cooperation, • Ability to truly listen when communicating with others, • High regard for taking responsibility and ownership of one’s own work and actions, • Knack for thriving in a fast-paced environment and demonstrating responsible decisiveness, • Natural affinity for customer service-oriented helpfulness, • Ability to explain and document complex technical issues in a way that non-subject matter experts can understand, • Personal passion for, or interest in, supporting criminal justice and law enforcement agencies, • Desire to lead by example through living the DCI core values of integrity, passion, customer service, innovation, and engagement Qualifications This job might be for you, if you possess the following: • Education & Availability, • Are currently working towards a Bachelor's degree in Information Technology, Computer Science, Management Information Systems, or a related technology field, • Are available to work on-site in our Tallahassee office, • Can commit to a multi-semester internship (at least two consecutive semesters, including the Summer semester), • Are able to start in the Spring 2027 semester and can work an average of 15–20 hours per week (Monday – Friday, scheduled around your classes), • Technical Baseline & Interests, • Are eager to gain professional, hands-on experience in both systems and network administration, • Understand the basics of computer hardware and macOS/Windows operating systems, • Have introductory knowledge of, or exposure through coursework/homelabs to, Linux environments (like RedHat/CentOS) and basic command-line navigation (Bash), • Grasp foundational networking concepts and are interested in getting hands-on with enterprise gear (especially Cisco ASAs and switches), • Bonus points if you have exposure to: Cloud hosting (AWS/Azure), virtualization (VMware), or database administration (SQL Server/MySQL) - but we’re happy to teach you!, • Soft Skills & Compliance, • Are effective at communicating with customers, colleagues, and management, with a knack for customer service, • Can confidently pass a rigorous fingerprint-based state and federal background screening and drug screening, as required by the nationwide agencies we work with (mandatory), • Do not require sponsorship to work in the U.S.; sponsorship is not available for this position Benefits • This is a paid internship at $16/hour - earn while you gain real-world professional experience, • Our office is based in Tallahassee, so your internship would be local, • We offer schedules that are flexible with your classes and school activities, • Last, but not least, loving your job! An award-winning company culture that's welcoming, fun, collaborative, and supportive. Find out more at https://www.diversecomputing.com/careers Ready to apply? • Click on the link below to start the application process (applications will close end of day October 7th, 2026), • Provide an updated resume as a PDF document, • Keep an eye on your email and its spam folder since that will be our primary method of communication We are an equal opportunity employer and value diversity; it’s in our name! We do not discriminate on the basis of race, religion, color, sex (including pregnancy, sexual orientation, or gender identity), national origin, age (40 or older), marital status, veteran status, disability status, or genetic information (including family medical history).