911 Dispatcher - Telecommunicator
hace 1 año
Wheaton
Job Description 911 Dispatcher - Telecommunicator (TC) Great Pay & Benefits ▬ Training Program Provided ▬ Rewarding Career DuPage Public Safety Communications (DU-COMM) is among the largest consolidated 9-1-1 communications centers within the State of Illinois and located in Wheaton at our newer facility. DU-COMM is a 24-hour, 7-day a week operation serving 45 Police/Fire/EMS agencies throughout DuPage County. DU-COMM is recruiting entry level or experienced applicants to join our team. No experience is required and extensive on-site training is provided. Multiple openings are available. DU-COMM may be the right place for you if: • You crave a fast-paced multi-tasking position that will test your skills and abilities, • You are looking for a rewarding career where you can help someone every day, • You are looking for an employer who provides stability, great pay and benefits, continuing training, challenges and opportunities Job Duties: · Train on all DU-COMM and member agency Telecommunicator protocols, procedures, and operations to complete the certification programs for Call Taking, Police and/or Fire. · Answer 9-1-1 and other incoming phone calls and process requests for Police, Fire, and EMS with accuracy. · Promptly and courteously communicate with citizens and member agency personnel while assisting them. · Accurately perform data entry on requests for service, tracking unit status, and other information provided by field personnel while verifying key details. · Monitor assigned radio channel and dispatch calls to appropriate police or fire units, via radio, and coordinate additional response as needed. · Perform routine notifications to outside agencies, including but not limited to: utilities, public works, non-member agencies, businesses, and citizens. · Efficiently operate a variety of communications center equipment and software, including but not limited to: Computer-Aided Dispatch (CAD), telephone system, radio, call check, mapping programs, messaging, and available resources. · Become certified in Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), LEADS, NIMS, CPR, and other certifications as necessary. · All other duties as assigned or per operational need. Pay Ranges (paid hourly): Entry level Telecommunicator 1 has a starting pay rate of $63,565 with an increase to Telecommunicator 2 (Police or Fire Certified) at a starting rate of $68,723 after successfully completing 7-9 months of training. Experienced TCs may start at a higher pay step based upon related, recent experience. Pay range for Telecommunicator 1 is $63,565 to $70,886 paid hourly and Telecommunicator 2 is $68,723 to $95,867. Once certified on Police or Fire, step increases, COLA increases,, overtime, comp time, and stipends are also available. Benefits: • Employer-provided uniform tops and additional annual stipend, • Paid Time Off (PTO) 26 days each year, with bidding for guaranteed time off, and Extended Sick Leave (ESL) 6 days each year, • Overtime pay, Comp Time, and Stipend pay for non-exempt, union staff, • Group health insurance: BlueCross BlueShield HMO and PPO options (employee contribution only 15%) with HSA employer contributions, Delta Dental HMO and PPO options, Express Scripts Prescription, and VSP Vision coverage, • IMRF pension, retirement savings, disability, and life coverage, • Additional retirement savings options, • Employer-provided life insurance, • Supplemental life insurance for self and family, • Supplemental disability, accident, and cancer protection, • FSA pre-tax savings accounts for health care and dependent care expenses, • Employee Assistance Program (EAP) with wellness, personal, and family support, • Financial services, legal services, and identity protection plans, • IFOP union membership for full-time Telecommunicators, • Onsite Fitness Room, full kitchen, quiet room, nursing mothers room, and more Requirements: • Work on-site, no remote work available, • Must have the ability to work any of the three (3) shifts including weekdays, weekends, and holidays; after training and certification assigned to a shift on a 3-week rotation of regular days off which includes 1 weekend off every 3 weeks, • Reliable attendance is an essential function of the position, • Applicants must be at least 18 years of age, • Applicants must have a High School Diploma or Equivalent, • Applicants must be able to pass typing test at least 35 wpm (2 chances) and pass Criticall testing, • Must be proficient in the English language, both verbally and typed/written, including the proper usage, spelling, punctuation, and grammar, • Strong multi-tasking ability, analytical and logical problem-solving skills, • Strong interpersonal skills including the ability to work one-on-one, in a group environment, both in-person and through communication systems, • Must pass the post-offer, pre-employment full police background investigation, fingerprinting, polygraph exam, psychological assessment, and medical screening including basic physical, vision, hearing, and drug test, • All other requirements, including physical requirements, per the job description and essential duties How to Apply: • TESTING: complete and pass the required typing and Criticall tests (testing links emailed twice a month and there is a deadline to complete required tests so please check emails and spam). APPLY FOR A REWARDING CAREER TODAY! Company DescriptionDuPage Public Safety Communications (DU-COMM) is a large consolidated public safety communications 9-1-1 center in Wheaton, Illinois and currently serves forty-four (45) Police, Fire, and EMS member agencies and over 850,000 residents in DuPage county. DU-COMM processes almost 1 million phone calls each year and over 700,000 calls for service. Municipalities and fire districts work together to provide a high level of service to their citizens in public safety communications.DuPage Public Safety Communications (DU-COMM) is a large consolidated public safety communications 9-1-1 center in Wheaton, Illinois and currently serves forty-four (45) Police, Fire, and EMS member agencies and over 850,000 residents in DuPage county. DU-COMM processes almost 1 million phone calls each year and over 700,000 calls for service. Municipalities and fire districts work together to provide a high level of service to their citizens in public safety communications.