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Job Description Retail Concierge - Washington DC The Retail Concierge provides an exceptional experience for every Brilliant Earth customer while maintaining a premium showroom environment. You will serve as the initial representation of the company, greeting customers upon arrival and ensuring the best possible experience in our showrooms. Behind the scenes, you will keep the showroom in pristine condition. You will balance multiple interactions with attention and care while sharing in the happiest moments of our customers' lives. The ideal candidate will be able to work a schedule that includes weekend days. This role is in-person at our Washington DC showroom location. The targeted budget for this position is $20-$22/hour. This compensation budget range may be adjusted at any time at the discretion of the company. What you'll do: • Proactively greet, check-in, and assist customers, creating a memorable, one-on-one customer experience that reflects our luxury brand and product quality., • Act as a brand ambassador, communicating our brand values and company mission of creating a more sustainable, transparent, and compassionate jewelry industry., • Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries., • Call customers to confirm showroom appointments and answer any pre-appointment questions., • Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience., • Maintain luxury showroom appearance, cleanliness, and organization, including executing new product merchandising guidelines., • Conduct weekly and quarterly audits to ensure showroom standards are being upheld. Follow through with resolving opportunities identified., • Serve as the liaison for all facilities maintenance projects for the location, including troubleshooting and performing minor repairs as needed., • Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security., • Open and/or close the showroom and waiting area. What You Have: • A passion for the customer. You don't just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door., • It's all in the details. When it comes to our customers' most significant moments, you know it's the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment., • Communication is Key. You have a way with words. Whether you're interacting with a customer or teammate in person, via email, or by chat, you're clear and concise., • Master of Collaboration. You're a team player. You believe that in order to transform the jewelry industry, we all have to work together!, • A mind for multi-tasking. Whether you're welcoming a customer or updating our inventory, you're an expert at managing multiple tasks simultaneously. What We Offer At Brilliant Earth, we're passionate about the employee experience. That's why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including: • Career Growth. We want to see you sparkle! Through regular 1-1's with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!, • Set Schedule. We offer consistent weekly hours, and 2 consecutive days off., • Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here!, • Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!, • Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings., • Employee Discounts. As an employee at Brilliant Earth, you'll receive a generous discount on our jewelry., • Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!, • Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering., • Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!, • 401k match. We know that saving for the future is important. That's why we offer a generous 401k match., • Paid Time Off. We know it's important to recharge and relax - you'll accrue 3 weeks of PTO in your first year., • Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions., • Disability and Life insurance. 100% employer-paid., • Pre-Tax Commuter Benefits. How to Apply & What to Expect: Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. If selected for an interview the process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders! Applications are being reviewed on a rolling basis. More About Us At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. When you apply for a job with Brilliant Earth, we process personal information about you. Please see our Privacy Policy for more information. Notice to Los Angeles, CA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Notice to San Francisco, CA Applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for Employment qualified applicants with arrest and conviction records. Notice to Philadelphia, PA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Philadelphia Fair Criminal Record Screening Standards. Any consideration of the background check will be an individualized assessment based on the Applicant or Employee's specific record and the duties and requirements of the specific job. Notice to Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Notice to Maryland Applicants: Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment, or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at accommodations@brilliantearth.com.

Description VGS Opportunity: Full-Time At-Home Inbound Benefit Support Representatives VGS is seeking experienced contact center professionals for full-time, remote positions as inbound benefit support representatives. This role involves handling calls from TRICARE beneficiaries, with our next new hire class beginning on February 18, 2025. Eligibility Requirements: • Only U.S. Citizens residing in Alabama, Georgia, Kentucky, New Mexico, North Carolina, Oklahoma, South Carolina, Texas, and Southern Virginia are eligible to apply., • Preferred candidates will have prior call center or customer service experience., • Retired Veterans and Military Spouses are strongly encouraged to apply due to the military benefits focus of the training and TRICARE calls. Job Highlights: • Long-term, full-time employment (not seasonal or contract-based)., • Seven weeks of paid training to prepare you for success., • Competitive benefits, including:, • 11 paid holidays, • Paid time off, • Healthcare coverage, • Long- and short-term disability, • Term life insurance, • 401K retirement plan Requirements for Success: • Recent experience in at-home call center support, with a history of quality call scoring and excellent attendance., • Pre-employment background checks will be conducted, including U.S. citizenship verification., • A personal PC or laptop with a wired internet connection is required for this role. You must be able to connect to the client environment within five (5) minutes. Additional equipment will be provided to meet security requirements for your home office., • Availability for pre-interview sessions in late January 2025. Join us in delivering exceptional support to our military and their families! Job Duties Include: • Responding to caller questions via telephone and written correspondence regarding benefits, contracts, eligibility, and claims., • Successfully completing five weeks of paid virtual (at-home) training and applying learned skills on the job., • Operating a PC to extract information, document inquiries, and track activities in the database., • Thoroughly documenting inquiry outcomes for accurate tracking and analysis., • Coordinating with team members to ensure timely handling of TRICARE member requests., • Working under the supervision of a virtual (at-home) supervisor to answer questions and escalate complex issues when necessary., • Meeting quality, member experience, and first-time resolution objectives while responding to customer needs., • Maintaining a productive work environment and proactively addressing issues such as internet connectivity challenges. Desired Skills and Experience: • Prior customer service experience, preferably in a call center handling inbound calls, emails, or chat., • A genuine desire to support customers with the highest level of quality and accuracy., • Ability to work from home Monday through Friday, between 8:00 AM and 7:00 PM Eastern Time. Compensation and Benefits: • During training, employees are paid a flat rate. After training, pay increases., • Employees are eligible for benefits, including medical, dental, vision, FSA, 401K, and paid time off after 60 days of employment., • Employees who choose to maintain their existing medical benefits can allocate benefit dollars to other available options. Requirements Qualifications • Excellent communication skills: ability to adapt to new and different situations, interpret the behavior of others, engage in difficult conversations with ease, and effectively defuse and resolve conflict., • A strong aptitude for serving military members and their beneficiaries with care, empathy, accuracy, and quality when addressing inquiries about TRICARE benefits., • Customer service experience is desired; call center experience is ideal., • Predictable and reliable attendance is essential., • Highly developed sense of integrity and commitment to customer satisfaction., • Ability to work effectively as a team player., • Must pass a drug screen and background check., • Ability to attend and successfully complete 8 weeks of paid training., • High school diploma or equivalent required., • Must be a U.S. Citizen and reside in Alabama, Georgia, Kentucky, North Carolina, New Mexico, Oklahoma, South Carolina, or Texas for this role., • Proficiency in MS Windows and other computer applications., • Candidates must provide their own computer and monitor with a wired high-speed DSL or cable modem connection for a home office (Satellite internet, mobile internet, or hotspots are not permitted). Minimum Computer Requirements: • Internet Speed: Minimum download/upload speed of 40 Mbps/20 Mbps., • Processor: 2 GHz 64-bit processor or higher., • RAM: 8 GB required (higher recommended)., • Disk Space: At least 20 GB of available disk space., • Operating System: Microsoft or Apple-supported OS., • Browser: Microsoft-supported or Google Chrome browser., • Citrix Receiver: Version 4.1 or higher (must be able to update to newer versions as required)., • Connection: Internet router or modem must allow a PC to connect via Ethernet cable (Wi-Fi is not permitted)., • Chromebooks are not compatible with this role. About VGS We are a certified Service-Disabled Veteran and Minority-Owned company, founded as an information technology company in 2008. Over time, we have expanded to provide job opportunities for Veterans, Veteran Spouses, and Veteran Caregivers in customer engagement roles, handling inbound calls, emails, chats, and web messages for both commercial and government entities. Our mission is to support a multi-year agreement by providing "Veteran-Centric" at-home customer engagement representatives, supervisors, quality assurance specialists, trainers, and operations managers. These roles require experience in automated call center environments. Your knowledge of TRICARE, ability to undergo several weeks of training in TRICARE member services, and capability to work from a home-based office will position you for this exciting opportunity. How to Apply Apply online for immediate consideration for the new hire class beginning February 18, 2025. To ensure your application is reviewed: • Answer all six application questions., • Complete the application fully., • Upload your resume and an image of your internet speed test. Only fully completed applications will be reviewed.

Job Posting Title: Research Interventionist (Korean-speaking RN) ---- Hiring Department: School of Nursing ---- Position Open To: All Applicants ---- Weekly Scheduled Hours: 10 ---- FLSA Status: Non-Exempt ---- Earliest Start Date: Immediately ---- Position Duration: Expected to Continue Until Aug 31, 2025 ---- Location: UT MAIN CAMPUS ---- Job Details: Purpose To perform part-time research intervention duties at the School of Nursing, under the supervision of Dr. Wonshik Chee. This study is to investigate the promotion of a web-app based physical activity program. Responsibilities Weekly Interventions: Conduct weekly interventions with participants via chat in Simplified Korean or English. Procedural Tasks: Maintain a research diary, manage communications for participant payments and Fitbit distribution, and coordinate with the Principal Investigator (PI), Coordinator, and peer interventionists. Recruitment Activities: Engage in recruitment activities to support the study. Required Qualifications Licensure: Current Registered Nurse (RN) license within the U.S. Language Proficiency: Fluency in Korean and English (both spoken and written) Communication Skills: Strong interpersonal and communication skills Technical Skills: Basic proficiency in Zoom, MS Office, Microsoft Teams, etc. Flexibility: Ability to work according to participants' schedules in different time zones. Salary Range $36.00 hourly Working Conditions Research interviews will be conducted remotely via chat and/or video call. Work Shift Work hours vary based on patient interview availability. Required Materials Resume/CV At least 1 professional reference (preferred 2). Please provide their name and preferred contact method (email or phone). Letter of interest Importantfor applicants who are NOT current university employees or contingent workers:You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure thatALLRequired Materials have been uploaded. Once your job application has been submitted, you cannot make changes. Important for Current university employees and contingent workers:As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questionspresented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above. ---- Employment Eligibility: Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval. ---- Retirement Plan Eligibility: The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length. ---- Background Checks: A criminal history background check will be required for finalist(s) under consideration for this position. ---- Equal Opportunity Employer: The University of Texas at Austin, as an _,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions. ---- Pay Transparency: The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. ---- Employment Eligibility Verification: If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original _ to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university. ---- E-Verify: The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following: • _ [PDF], • _ [PDF], • _ [PDF], • _ [PDF] ---- Compliance: Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in _. The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may _ or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.

Job DescriptionWho We Are: Mem Global is where Jewish young adults in their 20s and early 30s come to connect, explore, and create meaningful Jewish experiences with their peers. As the umbrella brand for our global suite of programs, Mem Global supports young adults as they bring Judaism to life through thousands of peer-driven gatherings across 25+ countries each year. We're all about creating spaces where Jewish young adults can lead, embrace, learn, and build the kind of community that will build a strong and vibrant Jewish future for all of us. The Jewish Learning Collaborative (JLC), founded in 2021, enables and inspires professionals and lay leaders at Jewish organizations as well as individuals in the Jewish community to access Jewish text, thought, and wisdom through 1:1 learning sessions with relatable, diverse Jewish educators. We use data and educational pedagogy to support a growing marketplace of learners, clergy, and educators, and we're growing fast. We are seeking a Learning Manager to serve as a key connector within the JLC ecosystem, supporting our partner learning organizations, learners, and educators with attentive, proactive, and relationship-centered care. This role is the operational and relational backbone of JLC, ensuring that learners, educators, and partner organizations have a seamless, high-quality experience. You'll work closely with and in direct support of the Director, Learning, who sets the vision and strategy for how every learner and educator experiences JLC. Your job is to bring that vision to life on the ground: managing partner organization relationships, driving learner recruitment alongside those partners, supporting learners throughout their entire journey, and ensuring the department runs smoothly and efficiently. You're excited about creating meaningful educational opportunities for others, you believe in this mission, and you find deep satisfaction in making complex systems work for real people. Who You Are and What You'll Do: • You deliver a consistently high-quality experience for every constituent in the JLC ecosystem, • You ensure that each JLC constituent (learners, educators, and partner organizations) has the materials, support, and processes they need to have a great experience., • Working within the standards and vision set by the Director of Learning, you identify areas for improvement and implement changes quickly., • You care about enabling high-quality Jewish learning for individuals throughout the Jewish world, and it shows in every interaction., • You are a builder, and you're flexible., • You like experimenting and trying new things, and you're not afraid to learn a new skill or tackle something for the first time., • You'll take on special projects based on departmental needs, your expertise, and your interests — and you'll bring creativity, initiative, autonomy, and efficiency to whatever lands on your plate., • The Director, Learning is your manager and thought partner; you're their most trusted executor on the ground., • You can connect with Jews and non-Jews of all backgrounds., • You understand the details of Jewish life and of different ways of being Jewish., • You're nonjudgmental and able to connect with leaders and individuals from a large array of backgrounds., • You know how to customize your tone and approach to each audience's needs, whether you're onboarding a new learner, supporting a partner organization's liaison, or welcoming an educator into the community., • You shepherd learners through their entire JLC journey., • The Director, Learning, designs and owns the learner journey framework. You execute it, and you make it feel warm, personal, and seamless., • From intake through supporting a learner to change educators, and sometimes through transition to independent learning, you'll help ensure every learner's experience is responsive and well-coordinated., • You'll manage onboarding logistics, facilitate matching between learners and educators, send check-ins and milestone communications, support exit surveys, and handle day-to-day learner needs as they arise., • You are often the first voice a learner hears from JLC — and you make that count., • You are the day-to-day relationship hub for our partner learning organization., • The Director, Learning owns JLC's strategic partnerships at the organizational level. You're the one who makes those partnerships work every day., • You'll serve as the primary day-to-day contact for a portfolio of JLC's 55+ partner organizations — answering questions, troubleshooting issues, and making sure each partner feels supported and informed., • You'll build and maintain strong relationships with organizational liaisons, share regular data and impact updates, and help partners understand and articulate the value JLC brings to their organizations and their people., • You drive learner recruitment at partner organizations., • Growing JLC's learner base is a core part of this role. Working in close coordination with the Director, Learning, you'll plan and execute learner recruitment campaigns at both new and existing partner organizations — developing materials, preparing pitch content, joining conversations, and supporting partners in getting their staff and board members excited about and enrolled in JLC learning., • You'll track recruitment progress, identify organizations where engagement is lagging, and bring creative, proactive solutions to close the gap., • You'll support new organization prospecting., • The Director, Learning owns JLC's strategy for recruiting new partner organizations. You'll support that strategy through execution: writing outreach materials, preparing pitch content, helping develop recruitment approaches, and joining prospecting conversations alongside the Director., • You'll bring energy and clarity to those conversations, and you'll help move new organizations from interested to enrolled., • You plan and manage partner organization convenings., • JLC's partner organizations benefit from connecting with each other: sharing what's working, learning from peers, and building a sense of community around Jewish learning. You'll plan and oversee gatherings that bring partner organizations together, managing logistics, content coordination, and follow-up. These convenings are an important part of how JLC deepens its relationships with the organizations it serves, and you'll bring creativity and care to making them valuable., • You support our educator community., • JLC's 160+ educators are the heart of the learning experience. You'll help manage day-to-day communications with the educator community: distributing updates, coordinating scheduling and logistics, tracking engagement, and escalating issues to the Director as needed., • You'll work within the educator management systems and standards the Director establishes, and you'll help the educator community feel connected, informed, and valued., • You keep the department's systems humming and make them better., • The Director, Learning builds the operational infrastructure; you own its day-to-day execution and continuous improvement. You'll maintain data hygiene and daily operations in JLC's CRM and learning management platforms: updating records, generating reports, and tracking key metrics like growth, attrition, and learner milestones., • You'll prepare written memos and materials for internal use., • And when you spot a workflow that could work better, you don't just flag it – you bring a proposed solution to the Director, Learning, and help implement it. JLC is growing quickly, and you'll actively contribute to refining processes and structures as we scale., • You have a Bachelor's degree and a minimum of three years of post-undergraduate, full-time professional experience in account management, client success, program management, education, or a related field., • A genuine love of connecting with people: you chat easily, learn what motivates others, and build individual relationships that last., • A track record of managing multiple relationships simultaneously with warmth, responsiveness, and attention to detail., • Experience with recruitment, outreach, or business development: you know how to excite people about new opportunities and move them to action., • Experience working with CRM systems or data platforms; comfort with data entry, reporting, and keeping records up to date., • Strong written and verbal communication skills: your analytical and project management skills are just as strong as your interpersonal ones., • Experience creating and nurturing in-person and online communities., • A solutions-oriented mindset: when something doesn't work, you identify it quickly, bring a solution, and help make it better., • Deep connection to the Jewish community; experience working or volunteering in the Jewish professional world strongly preferred., • Flexibility with work hours, including occasional evenings and weekends as needed to connect with participants and educators, as well as occasional travel., • Eligibility to work in the United States without employer sponsorship., • You embrace and demonstrate the Mem Mindset: Be the Difference, Connect & Listen, Invest Wisely, Embrace the Unknown, Own It!, Value People, and Work Well, Live Well, and Have Fun!The Fine Print: The Learning Manager is a full-time, exempt, year-round position requiring weekday office hours plus occasional evenings, weekends, and travel. This position is located in one of our Hub offices in NYC, Washington D.C., Chicago, Charlotte, or Encinitas, and reports to the Director, Learning. In our U.S. Hub Offices, our team works a hybrid schedule where employees can choose to work remotely 2 days per week and collaborate in-person with coworkers the rest of the week, with Wednesday designated as a shared in-office day for connection and collaboration. Specific schedules may vary by location and role. How Mem Global Takes Care of You: • Healthcare: Health, vision, dental, and mental health benefits, • Time off: 15 days paid time off (PTO) per year that increases with continued employment (additional benefits for former Hillel and BBYO employees through the Talent Alliance) PLUS 5 Personal WellBeing Days, office closures, and up to 7 floating holidays for Jewish and US holidays, • 401(k): 100% match on the first 3%, plus an additional 50% matching on the 4th%, matching available immediately without a wait period, • Flexible Spending Account options, • Paid Parental Leave, • Quarterly paid day of service to give back to your community!, • Highly qualified, creative, and go-getter teammates and a dedicated supervisorHow Mem Global Pays You: The starting salary range for this full-time exempt position is: • Charlotte Hub Office: $56,000 - $67,000, • Chicago Hub Office: $62,000 - $75,000, • Encinitas Hub Office: $64,000 - $77,000, • D.C. Hub Office: $67,000 - $81,000, • NYC Hub Office: $70,000 - $84,000, • Your specific salary within these ranges will take into consideration education, experience and location. If you have a different level of experience and are targeting a different salary range, let's talk! How Mem Global Invests in You: • $750 USD annual professional development fund, • Jewish Learning Collaborative: One-on-one Jewish learning with an approved educator of your choice, • Local and in-house professional learning opportunities, • Opportunities for advancement through career pathing planning All voices are needed at Mem Global (please see our identity statements for more details). Every new member of the Mem Global team is an opportunity for us to introduce fresh perspectives, talent, and skills into both our professional team and our communities. We look for employees from diverse backgrounds, faiths, and life experiences to join our global team. Mem Global is proud to be an equal opportunity employer and is committed to building a diverse and inclusive workplace. We prohibit discrimination and harassment of any type and provide equal employment opportunities to employees and applicants without regard to any characteristic protected under federal, state or local law (including the California Fair Employment and Housing Act). We consider all qualified applicants based on skills, experience, and alignment with our mission. Mem Global is committed to ensuring an accessible and inclusive hiring process. If you need an accommodation at any point in the application or interview process, please email Careers via (careers@memglobal.org). We will provide reasonable accommodations in accordance with applicable law and engage in a timely, good‑faith interactive process to identify effective solutions. Possible Steps in Our Hiring Process: Step 1: Apply with your resume and cover letter at the bottom of the job posting here, and you'll hear back from us! Step 2: Video interview using a web-based platform Step 3: Skills assessment, and interview(s) with the hiring manager(s) Step 4: We'll check your references to hear about your past experience Step 5: Get an offer letter, sign it, start your Mem Global journey!

Job Description Jewelry Consultant - Washington, D.C. Our Jewelry Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Consultant you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. Curious about a day in the life? Check out a day in the life of a Jewelry Consultant Here! The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our Washington, D.C. showroom. The targeted budget for this position is $22-$24/hour. This compensation budget range may be adjusted at any time at the discretion of the company. What You'll Do: • Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer., • Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product, • Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience., • Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries., • Call customers to confirm showroom appointments and answer any pre-appointment questions., • Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance., • Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security., • Open and/or close the showroom and waiting area., • Use our ERP system to manage your tasks and communicate cross-functionally., • Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry. What You Have: • A passion for the customer. You don't just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door., • A drive to exceed goals. You love a good challenge! You're a self-proclaimed "over-achiever" on a mission to exceed your sales targets., • It's all in the details. When it comes to our customer's biggest moments, you know it's the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment., • Communication is Key. You have a way with words. Whether you're interacting with a customer or teammate in person, via email, or by chat, you're clear and concise., • Master of Collaboration. You're a team player. You believe that in order to transform the jewelry industry, we all have to work together! What We Offer At Brilliant Earth, we're passionate about the employee experience. That's why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including: • Career Growth. We want to see you sparkle! Through regular 1-1's with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!, • Set Schedule. We offer consistent weekly hours, and 2 consecutive days off., • Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here!, • Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!, • Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings., • Employee Discounts. As an employee at Brilliant Earth, you'll receive a generous discount on our jewelry., • Sales Incentive Programs. Incentive programs to recognize and reward sales performance., • Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!, • Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering., • Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!, • 401k match. We know that saving for the future is important. That's why we offer a generous 401k match., • Paid Time Off. We know it's important to recharge and relax - you'll accrue 3 weeks of PTO in your first year., • Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions., • Disability and Life insurance. 100% employer-paid., • Pre-Tax Commuter Benefits. How to Apply & What to Expect: Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. If selected for an interview the process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders! #IND111 Applications are being reviewed on a rolling basis. More About Us At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. When you apply for a job with Brilliant Earth, we process personal information about you. Please see our Privacy Policy for more information. Notice to Los Angeles, CA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Notice to San Francisco, CA Applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for Employment qualified applicants with arrest and conviction records. Notice to Philadelphia, PA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Philadelphia Fair Criminal Record Screening Standards. Any consideration of the background check will be an individualized assessment based on the Applicant or Employee's specific record and the duties and requirements of the specific job. Notice to Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Notice to Maryland Applicants: Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment, or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at accommodations@brilliantearth.com.

Job DescriptionPosition Title: Engagement Coordinator Department: Growth Office Reports To: Director of Outreach and Partnerships Primary Location: Washington, DC FLSA Classification: Non-Exempt Parameters: Full-time; 12 months/year Pay Range: $48,000 - $51,000 Position Summary: Engagement Coordinator creates and maintains long-term, trusting relationships between Bay Atlantic University (BAU) and our audience, including but not limited to prospective students, current students, alumnae, family, and friends etc. The Engagement Coordinator reports to the Director of Outreach and Partnerships and coordinates with other departments to carry out engagement and recruitment activities. Essential Functions: As defined under the Americans with Disabilities Act, may include any of the following tasks, knowledge, skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class. Duties and Responsibilities: 1. Check and respond to general requests that come to Bay Atlantic University email account(s), 2. Respond to the website live chat, 3. Enter new email; live chat, social media leads information in CRM, 4. Schedule, call, and nurture student leads to encourage them to submit an application, 5. Represent the university in marketing, outreach, and recruitment activities including, but not limited to, hosting webinars, virtual meetings, fairs, in-person school visits, conferences, etc. to increase engagement and awareness about the university., 6. Oversee the Student Ambassador program and provide guidance and training to Student Ambassadors on campus. Work closely with the Social Media Manager and Student Ambassadors to support university engagement and recruitment initiatives, 7. Leads Reporting: Using our CRM system, document and prepare weekly reports on student leads from multiple sources, including number of calls, emails, online chats and the outcomes, 8. Engagement Activities and Reporting: Design in-person and online events, coordinate the events with other departments as necessary, gather sign-up and attendance information and conduct post-event surveys., 9. Complete initial training with Admissions, Registrar, DSO, Academics, Student Services, and Financial Services to learn about university policies and procedures., 10. Answer questions related to the university and academic programs from prospective students., 11. Help maintain professionalism and cleanliness by making routine checks of the classroom and common areas., 12. Welcome visitors and direct visitors to the appropriate location for meetings and/or appointments., 13. Complete other assignments as instructed. General Expectations: Employees are expected to accomplish assigned duties in an efficient, effective, and competent manner and to strive for improvement and excellence in all work performed. Additionally, employees must understand the comprehensive role of the university and cooperate and work harmoniously with students, faculty and staff, and the public. Employees will follow all university policies, rules, regulations, and guidelines as they relate to this position. Education and Experience Requirements: Minimum of Bachelors degree in business administration, or related fields. Proven ability to juggle multiple projects simultaneously, while maintaining attention to detail. Excellent listening, negotiation, and presentation tools. Strong verbal and written communication skills. The ability to speak a second language is a plus. Display ability to complete tasks and maintain professionalism and confidentiality if required. Knowledge, Skills, and Abilities: Knowledge of and ability to follow university policies and procedures. Ability to communicate, influence, and convert prospective students. Ability to deliver custom solutions depending on customer needs. Knowledge of CRM platforms (e.g., Salesforce, Constant Contact). Presentation skills and experience with essential tools such as MS Office (particularly Excel) and Canva. Adobe Creative knowledge is a plus. Knowledge of the proper operation of and the ability to use personal computers and standard office equipment. Knowledge of recruiting, job placement and/or career advising techniques. Knowledge of certification tests used for career assessment. Skill in evaluating a students academic interests and desires to formulate a plan designed to assist the student in achievement of specified academic and career goals. Ability to relate to a diverse population and to maintain composure when faced with difficult situations. Ability to multi-task and organize, prioritize, and follow multiple projects and tasks through to completion with an attention to detail. Ability to analyze problems, identify solutions and take appropriate action, resolve problems using independent judgment and decision-making processes. Ability to establish and maintain effective working relationships with supervisors, other department staff, students, and the public. Ability to work independently while contributing to team environment. Work Environment: Work is primarily performed under general supervision in an office setting with appropriate climate control. Travel, early morning, evening, and weekend work may be required. Physical Requirements: Essential functions of this position require: lifting, manual dexterity, ability to communicate. Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body; involves sitting majority of time; walking and standing are required only occasionally, and all other sedentary criteria are met Mental Application: Utilizes memory for details, verbal instructions, emotional stability, critical thinking, adaptability, and creative problem-solving skills are important. Disclaimer: The above statements describe the general nature, level, and type of work performed by the incumbent(s) assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, demands, and skills required of personnel so classified. Job descriptions are not intended to and do not imply or create any employment, compensation, or contract rights for any person or persons. Management reserves the right to add, delete, or modify any and/or all provisions of this description at any time as needed without notice. This job description supersedes earlier versions.

Job Description Jewelry Consultant (Part-time) - Washington D.C Our Jewelry Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Consultant you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. Curious about a day in the life? Check out a day in the life of a Jewelry Consultant Here! The ideal candidate will be able to work a part-time schedule that includes weekend days. This role is in-person at our Washington D.C location. The targeted budget for this position is $22-24 per hour. This compensation budget range may be adjusted at any time at the discretion of the company. What you'll do: • Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer., • Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product, • Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience, • Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries., • Call customers to confirm showroom appointments and answer any pre-appointment questions., • Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance., • Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security., • Open and/or close the showroom and waiting area., • Use our ERP system to manage your tasks and communicate cross-functionally., • Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry. What You Have: • A passion for the customer. You don't just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door., • A drive to exceed goals. You love a good challenge! You're a self-proclaimed "over-achiever" on a mission to exceed your sales targets., • It's all in the details. When it comes to our customer's biggest moments, you know it's the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment., • Communication is Key. You have a way with words. Whether you're interacting with a customer or teammate in person, via email, or by chat, you're clear and concise., • Master of Collaboration. You're a team player. You believe that in order to transform the jewelry industry, we all have to work together! What We Offer At Brilliant Earth, we're passionate about supporting our teams. Through our Pillars of Culture, we've built our teams with a focus on innovation, collaboration, and diversity! In addition, we offer competitive compensation, a robust benefits package and an environment that fosters growth. Some of our perks include: • Career Growth. We want to see you sparkle! Through regular 1-1's with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!, • Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here!, • Employee Discounts. As an employee at Brilliant Earth, you'll receive a generous discount on our jewelry., • Sales Incentive Programs. Incentive programs to recognize and reward sales performance., • Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!, • Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering., • 401k match. We know that saving for the future is important. That's why we offer a generous 401k match., • Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions., • Pre-Tax Commuter Benefits. How to Apply & What to Expect: Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. If selected for an interview the process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders! More About Us At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. When you apply for a job with Brilliant Earth, we process personal information about you. Please see our Privacy Policy for more information. Notice to Los Angeles, CA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Notice to San Francisco, CA Applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for Employment qualified applicants with arrest and conviction records. Notice to Philadelphia, PA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Philadelphia Fair Criminal Record Screening Standards. Any consideration of the background check will be an individualized assessment based on the Applicant or Employee's specific record and the duties and requirements of the specific job. Notice to Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Notice to Maryland Applicants: Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment, or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at accommodations@brilliantearth.com.

Job Description CLASSIFICATION Non-exempt REPORTS TO Client Care Center Manager JOB DESCRIPTION Summary/Objective To communicate effectively with customers via digital communication channels (chat or email), and to provide timely solutions to customer inquiries received via the Bank’s online banking system. To provide excellent customer service and respond to customer inquiries and requests for account information and product/service offerings. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Answer customer service calls in a timely and professional manner., • Ensure privacy of customer information by adhering to bank verification standards., • Provide customers with accurate and precise information in response to requests., • Transfer customers to the appropriate personnel within the bank in a professional manner., • Diffuse challenging situations and determine whether manager input is needed., • Provide technical support for electronic self-service bank products., • Conduct research and follow-up on customer requests as needed., • Sell and/or refer Bank’s products and services to customers and prospects., • Stay informed about changes in policy, procedures and services in order to provide accurate information to customers., • Efficiently manage phone, email, and online chat workflow., • Provide timely support and solutions to customer inquiries received via the online messaging channel., • Respond and reply to digital message inquiries in accordance with Bank and departmental guidelines., • Must be able to work all department shifts. Other Duties • Complies with all policies and procedures as applied to the Bank's BSA/AML policy., • Perform other duties as assigned. Skills/Abilities • Professional phone speaking skills., • Excellent customer service skills., • Excellent product knowledge., • Proficient typing skills., • Proficient in Excel, OneNote and Microsoft Word., • Proficient communication across multiple channels (e.g., email, interpersonal, written and verbal)., • Must be able to work all department shifts., • Must be able to work independently and as part of a team. Education and Experience • High school diploma or equivalent required., • Two years sales & service experience required., • Prior digital communication customer support experience preferred., • One year banking/financial institution experience preferred., • One to two years Call Center experience preferred., • Bi-lingual (Spanish speaking) candidates encouraged to apply. Supervisory Responsibility This position has no supervisory responsibilities. Work Environment This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Office environment with job duties conducted via telephone, face to face meetings, and on the computer. Physical Demands This position requires manual dexterity, the ability to lift files and opening cabinets. This position requires bending, stooping or standing as necessary. Travel Travel may be required for this position. Hours of Operation Monday through Friday: 8:00 a.m. – 6:00 p.m. & Saturdays: 8:00 a.m. – 2:00 p.m. Please note: You must be available to work any time between the hours listed above. Typically you work on alternating Saturdays. Employees who work on Saturday have a day off during the week. Contact Center hours are subject to change based on future needs. Position averages about 40 hours/week. Equal Employment Opportunity/M/F/disability/protected veteran status Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job DescriptionPosition: Online Technical Tutor (STEM / FAA Courses)Location: Remote (U.S.-based or approved international support), supporting FAA users nationwide Job Type: Part-Time / On-Demand Job Summary The Online Technical Tutor provides one-on-one, on-demand tutoring support to FAA Airway Transportation System Specialists (ATSS) in advanced technical subject areas, including mathematics, electronics, antennas, transmission systems, and Instrument Landing Systems (ILS). Tutoring is delivered through a web-based platform and supports FAA training programs designed to prepare personnel for technical operations roles. Requirements • Bachelor’s degree (or higher) in:, • Mathematics, • Engineering (Electrical, Electronics, or related), • Physics or closely related technical field, • OR:, • Valid teaching certification in a relevant technical subject, • Demonstrated proficiency in:, • Algebra, trigonometry, logarithms, • Electronics fundamentals (Ohm’s Law, AC/DC circuits), • RF systems, antennas, or transmission lines (preferred), • Ability to use web-based tutoring tools (video, chat, whiteboard, file sharing), • Strong communication and instructional skills, • Ability to explain complex technical concepts clearly, • Availability during:, • Monday–Friday, 0700–1530 Central TimeResponsibilities, • Deliver one-on-one tutoring sessions (up to 60 minutes per session) via online platform, • Assist students with course materials through:, • File uploads (PDF, DOC, images, etc.), • Real-time problem solving using whiteboard/drawing tools, • Provide instruction in FAA technical training subjects, including:, • Mathematics refresher topics, • Environmental/electronics concepts, • Antennas and transmission lines, • Instrument Landing Systems (ILS), • Record and document all tutoring sessions for archiving and review, • Provide feedback on student performance and learning progress, • Maintain professional communication with students and program staff, • Support scheduled and on-demand tutoring requests, • Participate in performance evaluations and quality assurance processes Powered by JazzHR NqHiEXtWgG

Job Description Essnova Solutions, Inc. is an Inc. 500 powerhouse and SBA 8(a)/HUBZone-certified small business. We are on the hunt for leaders that are ready to shape the future of federal contracting. We have access to premier vehicles like GSA OASIS+, Seaport NxG, FAA eFAST, GSA MAS, and 8(a) STARS III, and deep capabilities spanning IT, Cybersecurity, Healthcare, Geospatial, and Environmental services. Backed by top-tier clearances, ISO and CMMI Level 3 certifications, and a track record of exceptional past performance, Essnova is positioned for explosive growth—and we want a team who can seize it. The Service Desk Lead will provide on-site support for DoD OIG’s headquarters personnel and remote support for field offices for a wide range of desktop hardware and software, common IT services, and OIG specific applications on the Unclassified (Non-classified Internet Protocol (IP) Router Network (NIPRNet)), Classified (Secret Internet Protocol Router Network (SIPRNet)) and Joint Worldwide Intelligence Communication System (JWICS) (Headquarters (HQ) only) networks. • Define Service Desk Operations and Administration Services requirements and policies., • Develop and document Service Desk Operations and Administration Services procedures that meet requirements and adhere to defined policies., • Review Service Desk Operations and Administration Services procedures annually and update as required to meet requirements and adhere to defined policies., • Track the usage of Self-Help Support Services., • Answer the inbound calls and chats within a time frame so the end users do not disconnect before an agent can answer their call or chat., • Resolve inbound calls and chats before disconnecting end user the call or chat., • Develop escalation process including quarterly validation., • Maintain and provide escalation contact list(s) for all IT services (including subcontractors and Third Parties suppliers)., • Refer incidents to resolver groups outside of the Service Desk group., • Issue broadcasts or other notices to provide status updates as required for planned and unplanned events., • Provide End-User online/portal access to Service Requests and Incident reports., • Provide End-Users online access to view/display incident status., • Develop and execute procedures for conducting End-User Satisfaction Surveys in accordance with the Service-Level Requirements., • Maintain a continuous improvement program that improves Service Desk Service delivery., • Work with DoD OIG to identify solutions that minimize the need to call the Service Desk (e.g., additional End-User training, self-help support opportunities, Root Cause Analysis)., • Coordinate and make available to DoD OIG management documentation detailing the technical environment used to provide Service Desk Operations and Administration services (e.g., Network configuration of Service Desk environment and portal services, ITSM/service desk software, portal application). Requirements • Must have Top Secret (TS) security clearance with SCI eligibility., • Must have a bachelor’s degree in computer science, information systems, business administration, information technology, or equivalent work experience., • IAT Service Level Certificates, • Must have 9 years’ experience in helpdesk/desktop support., • Must have 3 years’ experience managing technical personnel., • Must have 2 years’ experience with ServiceNow platform, and M365 products. Preferred Qualifications • Information Technology Information Library (ITIL) v3 or later. Benefits Benefits • Medical, dental, and vision insurance, • 401(k) with company match, • Paid time off + federal holidays, • Fast-track growth in a high-accountability culture Why Essnova • Rapidly growing, innovation-focused GovCon firm, • High-ownership environment where your wins matter, • Direct access to leadership, zero bureaucracy, • Culture built on speed, agility, and results

Job Description Program Assistant II - Arlington, VA Background: Kent, Campa and Kate Incorporated (KCK) is a federal contracting company that provides professional services to Government Agencies. We are currently seeking candidates for a full-time Program Assistant II position in Arlington, VA supporting the National Foreign Affairs Training Center (NFATC), formerly referred to as the Foreign Service Institute (FSI). Position Summary: The PA II handles differing situations, problems, and deviations in the work of the office according to the COR’s or GTM’s general instructions, priorities, duties, policies, and program goals. Additionally, the Program Assistant II uses judgement and initiative to determine the approach or action to take in non-routine situations, interprets and adapts guidelines, including unwritten policies, precedents, and practices. Required Qualifications: • Secret Clearance., • High School Diploma., • U.S. citizenship., • Experience: At least two (2) years of experience in a related field., • Superior organization skills with a high level of attention to detail., • Effective oral and written communication skills., • Must be able to effectively perform their role using a variety of virtual training platforms, including but not limited to MS Teams, WebEx, Zoom for Government, Google Meet, etc. Preferred Qualifications: • Associates or Bachelor's degree., • Work experience in an educational or training institute. Duties and responsibilities (including but not limited to): • Carries out recurring office procedures independently and selects the guideline or reference that fits the specific case., • Receives specific instructions on new assignments and completed work is checked for accuracy., • Responds to routine inquiries that have standard answers; refers inquiries and visitors to appropriate staff., • Determines which requests should be handled by the GTM, appropriate staff member, or other offices; prepares and signs routine non-technical correspondence in own or supervisor's name., • Reviews materials prepared for approval for typographical accuracy and proper format., • Reviews outgoing materials and correspondence for internal consistency and conformance with GTM's procedures; ensures --proper clearances have been obtained, when needed., • Maintains recurring internal reports, such as time and leave records, office equipment listings, correspondence controls, and training plans., • Collects information from the files or staff for routine inquiries on office program(s) or periodic reports and refers nonroutine requests to supervisor or staff., • Requisitions supplies, printing, maintenance or other services; types, takes and transcribes dictation., • Performs data entry on course registration/enrollment, runs reports, and provides general administrative support to students, instructors, and guest speakers., • Supports both traditional in-person classroom training as well as remote virtual delivery of program courses., • When assisting in the delivery of virtual training programs, duties may include and are comparable to the following:, • Configures the training platform in support of course delivery., • Provides basic technical assistance and troubleshooting to instructors and presenters as well as students., • Monitors the virtual participant chat function, provides assistance as required to ensure effective virtual course delivery., • Assists the instructor in utilizing the training platform in support., • Assists the instructor with the creation and implementation of online learning applications., • May draft template memos to the Passport Special Issuance Agency (SIA) requesting passports and visas for official travel for staff., • Delivers, tracks status of, and retrieves passport and visa requests from SIA, using Government provided shuttle buses., • Composes non-standard correspondence on administrative, procedural and policy matters for GTM’s approval., • Processes routine and non-routine training requests for individuals and groups following and interpreting SOPs and established policies., • Maintains records and files in accordance to established timelines, policies and procedures; Performs complex data entry using a variety of proprietary and non-propriety applications (e.g., Student Information System, MS Office Suite, etc.)., • Anticipates and prepares materials as needed for conferences, correspondence, appointments, meetings, telephone calls, etc., and informs GTM on matters to be considered., • Reads and interprets publications, procedures, regulations, and directives; acts on, or escalates matters of importance; makes recommendations for process improvements and updates; Reviews, drafts, and edits technical and non-technical documents, reports, summaries, or replies to inquiries, selecting relevant information from a variety of sources. Application Notes: • Please provide a resume to include the duties and responsibilities performed for each previously held position., • Please provide three (3) professional references on your resume., • Applicant must currently be authorized to work in the United States on a full-time basis and be a U.S. citizen. Kent, Campa and Kate Incorporated (KCK) is an equal opportunity employer. KCK does not discriminate against employees and applicants on the basis of race, color, religion, sex, ancestry, national origin, gender, sexual orientation, marital status, age, disability, gender identity, results of genetic testing, veteran status, or any other status protected by federal, state, and local law. Powered by JazzHR qCD677hh6i

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Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative, you will enjoy:.Medical, Vision, Dental, &

Perform all clerical duties in relation to providing operational support to the office.

Provides professional front-desk coverage, calendar/scheduling support, office supply inventory management, and general admin support. Experience providing general office support (admin tasks, data entry, filing, customer service). Receptionist & Administrative Support.

GLC operates premier tutoring services in McLean, Virginia, and is expanding our reach to provide online support to students in an ever increasing radius. Provide organizational support to our tutors.

The Administrative Assistant will provide essential support to the executive team and ensure the efficient operations of the office. Provide administrative support to management, including preparing reports, presentations, and spreadsheets.

We have the most extensive training programs both online and in-person in the industry.

Looking for a stable company where you can make a difference? Career opportunity with growing, successful regional family owned and professionally managed company, servicing customers since 1934.Local business is looking for an inside Customer Service Representative.Candidate must be outgoing, depen