Housing for Health (ICMS) Program Manager
22 days ago
El Segundo
Job DescriptionSalary: About Upward Bound House (UBH) Upward Bound House is dedicated to ending family homelessness in Los Angeles. With over 30 years of experience, we provide a continuum of housing and support services that help families and young parents transition from crisis to stability. As we launch our new DMH-funded interim housing program, were seeking passionate, experienced professionals to join our growing team. Overview: Upward Bound Houses (UBH) Intensive Case Management Services (ICMS) program supports individuals experiencing chronic homelessness, medical conditions, and co-occurring disorders through long-term services referred by LA Countys Department of Health Services (DHS). The Program Manager oversees day-to-day operations, supervises staff, and ensures high-quality service delivery using a hands-on, lead-by-example approach. Key Responsibilities: Case Management (10%) • Carry a small caseload of complex clients to support housing retention and stability., • Supervise and guide case management staff, providing coaching and support with complex cases. Program Oversight & Leadership (35%) • Ensure program goals, metrics, and participant outcomes are met., • Lead staff meetings, conduct performance reviews, and provide regular coaching and feedback., • Collaborate on policies, training, and quality assurance with leadership. Community & Outreach (10%) • Represent UBH at community meetings and events., • Collaborate with partners to identify and connect eligible participants to ICMS services. Compliance & Administration (30%) • Monitor program documentation in CHAMP and digital files; support audits and funder reviews., • Complete reports for DHS, UBH, and finance teams; ensure accurate data tracking and submission. Program Development & Evaluation (15%) • Analyze data to track performance and improve outcomes., • Support expansion initiatives and address system-level barriers with funders., • Align program operations with HFH/HSH goals and contract requirements. Qualifications: • Masters Degree in Social Work or related field (MSW/MFT preferred)., • 24 years of leadership experience in social services., • Proven success managing programs, supervising staff, and working with funders., • Excellent communication, organization, and problem-solving skills., • Ability to work in diverse, high-pressure environments and resolve conflicts effectively., • Field-based ICMS experience strongly preferred. Additional Requirements: • Knowledge of homeless services, housing programs (e.g., Vouchers, Scattered Sites), and mental health systems., • Familiarity with CHAMP, HMIS, DHS documentation, and Excel reporting., • Ability to work flexible hours, including evenings/weekends., • CPR/First Aid and required LAHSA/DHS training certifications (or willingness to obtain)., • Reliable transportation, a valid drivers license, insurance, and vehicle ownership., • TB clearance and background check required. UBH is an Equal Opportunity Employer and strongly encourages people with lived experience, people of color, and bilingual candidates to apply.