Residency Program Coordinator
11 days ago
Chicago
Residency Program Coordinator Location: Remote License Requirements: LCSW/LCPC/LGPC/LMSW Compensation: $70000/year Schedule: Full-Time We all walk around with an invisible backpack. It carries our emotional experiences traumas and unresolved feelings. Similar to a physical backpack it can become heavy and burdensome when filled with too many items - We created Backpack Healthcare to help lighten the load. At Backpack Healthcare were re-imagining mental health care for children teens and young adults. As a clinician-led minority-owned company our mission is simple: when clinicians thrive kids thrive. At Backpack Healthcare were not just offering a jobwere offering purpose flexibility and the chance to change lives every day. If youre ready to be part of a collaborative empowering and innovative mental health movement join our team and make a real impact by breaking barriers and healing young minds. The Residency Program Coordinator supports the daily administrative and operational functions of Backpack Healths Clinical Residency Program under the supervision of the Manager of the Residency Program. This role ensures that the residency program runs efficiently and in alignment with organizational state and accreditation standards. The Coordinator is responsible for organizing schedules tracking supervision and training hours maintaining documentation and assisting with communication among residents supervisors academic partners and clinical leadership. The position plays a vital role in ensuring that all program activities are well-coordinated compliant with licensure and CARF requirements and supportive of residents professional development. This role requires strong organizational skills attention to detail and the ability to manage multiple priorities in a fast-paced behavioral health setting serving youth and families through school-based and telehealth programs. • Administrative Coordination:Supports the daily administrative functions of the Residency Program under the direction of the Manager of the Residency Program to ensure smooth and efficient operations., • Onboarding and Orientation:Coordinates and facilitates onboarding and orientation activities for new residents and interns including teaching designated sections of the orientation curriculum ensuring all required documentation system access and initial training components are completed accurately and on time., • Documentation and Record Management:Maintains accurate organized and confidential records of supervision sessions training attendance licensure tracking and performance evaluations in accordance with Backpack Health and CARF standards., • Scheduling and Communication:Manages calendars schedules meetings and facilitates communication between residents supervisors and leadership to ensure timely and effective information flow., • Compliance and Accreditation Support:Assists in maintaining compliance with accreditation standards (CARF) state licensure requirements and internal policies through documentation audits data tracking and reporting., • Training and Event Coordination:Supports the planning logistics and tracking of residency training workshops and educational activities including managing attendance and evaluation data., • Data Tracking and Reporting:Monitors key program indicators such as supervision completion training participation and licensure progress; prepares summary reports for leadership review., • Resident and Supervisor Support:Serves as a central administrative point of contact for residents and supervisors assisting with scheduling documentation and procedural guidance., • Cross-Department Collaboration:Collaborates with departments such as Clinical Operations Human Resources and Quality & Compliance to support program alignment and problem resolution., • Continuous Improvement:Participates in quality improvement activities offering feedback and support for process enhancements that strengthen residency program efficiency and compliance., • Documentation timeliness > 90% of clinical notes completed within 24 hours, • Treatment Plan Compliance 100% of active clients have up-to-date treatment plans, • Productivity > 15 completed care hours per week, • Completion Rate > 70%, • Patient Retention 75% client engagement rate (3visits with the same clinician), • Onboarding & Orientation - 100% of new residents/interns onboarded oriented and prepared to work day 1 with all required documentation completed, • Documentation Accuracy - 95% accuracy in maintaining supervision and training records (no missing or outdated files), • Timeliness of Communication - Responses to resident/supervisor inquiries within 2 business days, • Training Coordination 90% of residency trainings and supervision sessions scheduled and completed as planned, • Program Coordination: Demonstrates strong organizational skills and attention to detail in managing residency schedules documentation and communication while ensuring compliance with CARF and state standards., • Clinical Excellence: Provides high-quality evidence-based therapy with timely documentation and ethical trauma-informed and culturally responsive care., • Communication & Collaboration: Maintains clear professional communication and fosters collaboration across residents supervisors and cross-functional teams., • Teaching & Facilitation: Leads assigned portions of orientation and training with confidence clarity and engagement., • Compliance & Quality: Adheres to all legal ethical and organizational policies and supports continuous quality improvement initiatives., • Cultural Competence: Promotes diversity equity and inclusion in all aspects of program coordination and clinical care., • Masters degree in Social Work Counseling Psychology or a related behavioral health field (required)., • Active clinical licensure or eligibility for licensure in the state of practice (e.g. LMSW LGPC LCSW LCPC or equivalent) required for providing therapy services., • Minimum of 2 years of experience in behavioral health including direct clinical service delivery (assessment treatment planning and psychotherapy)., • Experience with administrative coordination or residency/internship program support preferred., • Working knowledge of CARF standards Medicaid documentation and state-specific licensure requirements., • Strong organizational communication and multitasking skills with the ability to balance administrative and clinical responsibilities., • Proficiency in electronic health records (EHR) data tracking systems and Microsoft or Google Workspace applications. Supportive & Fun Team Culture Be apart of a community of clinicians & operators Competitive Benefits • Medical Dental & Vision Insurance, • 401(k) 3% Company Match Backpack Health is an Equal Opportunity Employer. We believe that the strength of our care depends on the diversity and well-being of our team. We celebrate differences in age color disability ethnicity gender identity or expression national origin physical and mental ability race religion sexual orientation veteran status and other traits that make each person unique. We welcome and encourage diverse candidates to apply for any position for which they are qualified and to bring their unique perspectives experiences and talents to our team. Required Experience: IC Key Skills Project / Program Management,Program Management,Developmental Disabilities Experience,Organizational skills,Data Collection,Meeting Facilitation,Utilization Review,Administrative Experience,Program Development,Public Speaking,Supervising Experience,Social Work Employment Type : Full-Time Experience: years Vacancy: 1
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