Operations Manager
11 days ago
North Richland Hills
Job Description Schrader Plumbing is seeking a dedicated professional to oversee and manage field operations and order fulfillment processes with a focus on operational excellence and achieving departmental financial goals. This role requires extensive knowledge of the plumbing industry and involves leading, developing, and training team members to ensure efficient and high-quality performance across all field operations. Job functions and duties (other duties may be assigned) • Ensures quality standards are maintained for all operational processes and functions required for job execution and customer satisfaction within the Service/Installation Departments., • Develops and implements best operational practices and performance within the Center(s)., • Focused on continuous improvement and process enhancements., • Hire, train and manage Service and Installation personnel and Dispatch function oversight, • Overall fulfillment responsibility for order validation, order entry, order follow up, work execution, customers inquiries, billing and collections., • Responsible for achieving profit objectives and resource allocation within the department., • Monitor, measure, verify and modify processes to effectively and efficiently meet customer needs., • Works with Service/Installation Managers and other Supervisors to establish required skill sets, talents and capabilities., • Interacts with sales to create processes designed to ensure smooth handoff from Sales to Operations., • Conduct performance management reviews designed to improve the team’s performance., • Maintains quality standards by supervising and inspecting job sites., • Maintains customer satisfaction by investigating concerns, implementing corrective actions and communicating with customers and staff as needed., • Responsible for internal communications regarding order fulfillment and execution process., • Responsible for keeping abreast of changing industry’s product design and requirements for installation and ongoing service needs., • Reviews project measurement and monitors project through warranty periods., • A successful track record of using data and insights to drive and implement to drive efficiency, productivity, and operational improvements that lead to improved customer outcomes, • Act as the point of contact for your team and support them in removing roadblocks to reach a resolution on complex customer issues., • Evaluate and optimize Service operations by developing new policies and procedures, establishing team goals, conducting audits, and making recommendations for change., • Ensure the team operates in a frictionless environment and enabling them to identify trends and opportunities that drive operational improvements., • Identify and raise areas for potential process improvement., • Carries out management and supervisory responsibilities in accordance with the organization's policies and applicable laws., • Plans, assigns and directs work of staff., • Bachelor’s degree (B.A.) or equivalent in Finance, Business Administration, Management, Electrical or Mechanical Engineering, Construction Management or equivalent or,, • Ten (10) years related Operational Leadership experience, • Equivalent combination of education and experience., • Ability to read, analyze, and interpret service bulletins, technical procedure manuals and equipment specifications., • Ability to write reports, business correspondence and procedure manuals. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. • Ability to apply concepts of basic algebra and geometry., • Ability to define problems, collect data, establish facts and draw valid conclusions., • Valid driver's license The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, talk and hear. • The employee is occasionally required to reach with hands and arms; climb or balance; stoop, kneel, crouch, push, pull, or crawl., • The employee must occasionally lift and/or move up to 50 pounds. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of a Operations Manager. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This position requires frequent visits to job sites, which could require working outdoors, in mechanical/equipment rooms and possibly in extreme weather conditions. • Wet and humid conditions, • Moving mechanical parts and vibration, • Fumes or airborne particles, and toxic or caustic chemicals, • Outside weather conditions and risk of electrical shock., • High, precarious places, • Flexibility to work overtime and weekends as required., • Regular travel requirements with some overnight travel.