Installation Technician Team Lead
hace 5 días
Louisville
Job DescriptionSalary: $32- $38 per hour Job Summary: The Installation Technician Team Leader is a field-based role responsible for overseeing and assisting with the installation of residential and commercial security and life safety systems. This position leads a team of technicians, ensuring high-quality, efficient installations while serving as the on-site point of contact for customers. The Team Leader also supports training, troubleshooting, and performance oversight, maintains accurate documentation, and ensures compliance with all company policies, safety standards, and installation procedures. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Alarm Detection Systems is an EEO employer. Essential Functions and Responsibilities: • Supervise the installation of security and life safety system components., • Verify that all equipment is installed according to the specific requirements of each customers account., • Oversee and perform the installation of control panels, door contacts, motion detectors, and other standard security alarm devices in accordance with system specifications and customer requirements., • Supervise and participate in the installation of fire-initiating devices, including smoke detectors and heat sensors, ensuring full compliance with all relevant codes and standards., • Direct and assist in the installation of fire notification appliances such as horns, strobes, and other alerting devices., • Coordinate and configure access control componentsincluding keypads, card readers, and electronic locking systemsensuring proper setup and operation., • Lead the installation, positioning, and programming of surveillance cameras to guarantee optimal system coverage and functionality., • Manage the installation of any additional equipment required to meet the customers specific security or life safety system needs., • Lead and oversee a team of installation technicians to ensure high standards of quality, efficiency, and professionalism on every installation., • Serve as the primary point of contact for the customer while on-site, ensuring a positive and professional experience., • Educate customers on the operation and functionality of their installed alarm or security system., • Provide on-site assistance to installation team members as needed to support project completion and troubleshooting., • Support the training and onboarding of new team members to ensure proper procedures and best practices are followed., • Accurately complete detailed written reports for all tasks and services performed for each account., • Develop a thorough understanding of proper installation and testing techniques for both residential and commercial systems, including all approved security and protection devices., • Assist the Installation Manager in conducting team member performance reviews and addressing disciplinary actions when necessary., • Collaborates closely with the Installation Supervisor to proactively address and resolve departmental challenges, customer concerns, and service-related issues, ensuring smooth operations and a high level of customer satisfaction., • Follow the ADS installation manual, company safety procedures, and all applicable guidelines outlined in the ADS personnel handbook., • Responsible for onsite duties as assigned., • Must be punctual and adhere to attendance standards., • Adhere to all company policies and procedures., • Other duties as assigned by management. Education/Experience: • High School Diploma or equivalent is required., • Technical/vocational certification or training preferred., • Minimum of 2-3 years in the alarm or low-voltage systems industry, with a strong background in installation or service is required., • Previous team leader, supervisor, or leadership experience is a plus., • Experience in project management is a plus. Knowledge/Skills/Abilities: • Strong understanding of security and life safety systems, including intrusion alarms, fire alarm components, CCTV systems, access control, and low-voltage wiring., • Knowledge of proper system testing procedures, troubleshooting methods, and diagnostic tools., • Proficiency in reading and interpreting technical documents, wiring diagrams, blueprints, and installation manuals., • Familiarity with residential and commercial installation standards, building codes, and electrical safety practices., • Ability to work independently and collaboratively in the field with minimal supervision., • Leadership and team coordination skills, including the ability to delegate tasks and provide field support., • Skilled in the use of hand tools, power tools, and testing equipment required for installations., • Competence in training and mentoring team members with varying experience levels., • Time management skills to prioritize tasks and meet tight installation deadlines., • Attention to detail and commitment to quality workmanship., • Ability to lead by example and promote a culture of professionalism, safety, and accountability., • Detail oriented with the ability to maintain accurate records, • Committed to delivering high-quality work and upholding professional standards., • Strong written and verbal communication skills., • Ability to accurately program and troubleshoot alarm panels and related devices using computer-based tools and software., • Proficiency in using computers, software interfaces, and mobile applications for panel programming, system testing, and documentation., • Skilled in using Microsoft Office 365 applications for communication, documentation, scheduling, and reporting. Company Benefits: Alarm Detection Systems offers a comprehensive benefits package designed to support the health, well-being, and financial future of our employees. • Medical Insurance with multiple plan options, • Dental Insurance, • Vision Insurance, • Life Insurance, • Paid Parental Leave, • Company Paid Vehicle, • Company Cell Phone and Laptop, • Tool Allowance Program, • Disability Coverage:, • Employer-paid Short-Term Disability, • Optional Long-Term Disability, • 401(k) Plan with tiered employer match, • Paid Time Off (PTO) starting at 3 weeks per year for employees, • Paid Holidays: 8 recognized holidays annually, • Employee & Friends/Family Discounts on security systems and monitoring services, • Pet Insurance Discount, • Employee Assistance Program (EAP), • Tuition Reimbursement, • Company-sponsored events (friends and family welcome!), • Continuous professional development opportunities, • A fun, positive, and high-energy work environment Compensation: The starting pay range for the Installation Team Leader is $32-38 per hour, based on knowledge, skills, education, and experience. Licenses/Certifications: • Illinois employees must have a NICET Level 2 Certification or higher., • EST Training is a plus., • Must be able to obtain a Permanent Employee Registration Card from the State of Illinois Department of Financial and Professional Regulation (Illinois employees only)., • Maintain a drivers license, an insurable driving record, and be capable of driving on company assignments., • Networking and/or network security certifications are a plus., • Certifications in alarm system hardware and software from manufacturers are a plus. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Sitting, • Standing, • Walking, • Lifting up to 50 lbs unassisted, • Carrying up to 50 lbs unassisted, • Pushing up to 75 lbs, • Pulling, • Climbing, • Balancing, • Stooping, • Kneeling, • Crouching, • Crawling, • Reaching, • Handling/Grasping, • Fine Dexterity, • Feeling, • Talking, • Hearing, • Smelling, • Near Vision, • Far Vision, • Depth Perception, • Visual Accommodation, • Color Vision, • Field of Vision, • Ability to use hand and power tools safely, • Driving for long periods of time Work Environment: The work environment characteristics described here represent those an employee encounters while performing this job's essential functions. Unless outlined in remote work policy, this is an on-site position. Reasonable accommodations may enable individuals with disabilities to perform the essential functions. • Offices, factories, schools, retail stores, outdoor parking lots, hospitals, boiler rooms, basements, attics, chemical producers, distributors, and apartment/condo buildings., • Will drive company vehicle during all weather conditions including rain and snow events. The work environment for the Installation Technician Team Leader can at times be in any commercial or residential setting and corporate office. Alarm Detection Systems, Inc. maintains a quiet, non-smoking office environment. The Installation Technician Team Leader must be prepared to work in all types of weather conditions. Environmental Conditions: • Exposure to weather, • Electric shock, • Extreme heat, • Extreme cold, • Dust or Dirt, • Confined or restricted spaces, • Wet and/or humid, • Noise, • Vibration, • Toxic or caustic chemicals, • Explosives, • Radiant energy, • High, exposed places, • Atmospheric conditions, • Moving mechanical parts