Product Manager
hace 2 días
Memphis
Job Description Team Leadership & Direction • Directly supervise the Operational Support team, providing leadership, prioritization, and performance management., • Assign and balance workloads, establish timelines, and ensure accountability for deliverables., • Provide coaching, mentorship, and professional development to strengthen team effectiveness., • Ensure team activities align with executive direction and portfolio priorities., • Marketing Support Oversight, • Oversee the development and execution of property marketing initiatives and campaigns through the support team., • Ensure completion of quarterly and annual marketing reviews for underperforming assets, including strategic recommendations and implementation plans for operator approval., • Provide oversight of branding, reputation management, and property repositioning initiatives., • Ensure effective management of Internet Listing Service (ILS) platforms and integrations., • Oversee the development, deployment, and ongoing maintenance of leasing, marketing, and operational training programs., • Provide leadership oversight for content creation, instructional design, and release management through the Learning Management System., • Ensure effective coordination and delivery of in-person training programs, including Office and Maintenance All Stars, mystery shops, and internet shops., • Oversee onboarding and training setup for new employees and training classes., • Facilitate and conduct training classes as needed., • Support the establishment and enforcement of company policies, procedures, operational standards, and business processes at the site level., • Assist in the creation and enhancement of orientation and training programs for new employees., • Maintain executive-level understanding of property operating systems related to leasing, marketing, training, and onsite operations., • Oversee implementation, adoption, and ongoing support of online leasing platforms, CRM systems, resident portals, websites, and ancillary operational software., • Ensure system setup, configuration, and audit processes for acquisitions and ongoing operations are completed effectively by the team., • Oversee lease generation software standards and ensure consistency in global leasing policies., • Oversee and approve national vendor relationships, including advertising, training, photography, website development, SEO/SEM, social media, and technology providers., • Ensure vendor performance aligns with contractual expectations and portfolio needs., • Support pilot programs and evaluations for new products, platforms, and service offerings., • Bachelor’s degree in Business Administration, Marketing, Communications, Property Management, or related field preferred., • Minimum of 5 years of leadership experience within multifamily property management, operations, marketing, or training support., • Proven experience managing cross-functional teams and supporting large multifamily portfolios., • Strong understanding of multifamily leasing operations, resident experience, and asset performance strategies., • Experience overseeing marketing initiatives, branding efforts, and digital advertising campaigns., • Knowledge of Internet Listing Services (ILS), reputation management platforms, CRM systems, and property management software., • Experience developing and facilitating employee training and operational programs., • Ability to manage multiple priorities, projects, and deadlines in a fast-paced environment., • Strong written, verbal, and presentation communication skills., • Experience with Learning Management Systems (LMS) and online training delivery., • Familiarity with website management, SEO/SEM strategies, and social media marketing., • Experience supporting acquisitions, property onboarding, or operational transitions., • Vendor management and contract oversight experience., • Background in process improvement, operational compliance, and policy implementation., • Experience facilitating company-wide meetings, conferences, or training events.