Joe Warren & Sons Co., Inc.
Refrigeration Technician
1 year ago
Boston
Job Description Refrigeration Field Service Technician - Commercial Refrigeration & Kitchen Equipment Join the Joe Warren & Sons Co. (JWS) family, a dynamic force in commercial refrigeration and food equipment services across New England. Since 1991, our family-led business anchored in Norwood, MA, has combined an industry-leading reputation for quality service with a profound respect for our community and team. As we chart an exhilarating growth phase, we're eager to bring aboard an HVAC/R Field Service Technician. Total Compensation: $60,000.00 - $115,000.00+ per year based on experience Refrigeration Field Service Technician Responsibilities • Travel to client sites to diagnose and repair refrigeration and ice machine equipment., • Ensure clear and accurate paperwork for all customer services., • Coordinate with the Parts Department for precise parts identification and ordering., • Ensure timely and professional installation of ordered parts., • Keep the service truck tidy and maintain an organized inventory of parts and tools., • Engage with manufacturers, sales reps, dealers, and customers., • Identify service challenges, gather relevant data, and formulate effective solutions., • Collaborate with manufacturers for equipment diagnosis when required., • Offer top-tier service and clearly communicate service requirements to customers., • Advocate for and suggest additional JWS services to customers as appropriate., • Physical requirements: Role involves physical activity, including walking, standing, driving, sitting, squatting, kneeling, reaching overhead, bending, twisting, and turning for the better part of an 8-hour workday. Additionally, candidates should be prepared for windshield time, which involves driving between client locations to perform service visits.Refrigeration Field Service Technician Qualifications, • EPA certification and a strong emphasis on safety., • Ability to climb stairs and ladders., • Adept at multitasking and adapting to varying tasks., • Emphasis on customer understanding and satisfaction., • High School diploma or GED and a valid driver’s license., • Ability to lift and carry items weighing up to 75 pounds., • Independent worker and effective team collaborator., • Proficiency in using hand tools., • Demonstrated ability to complete assignments with little to no supervision., • Previous experience in gas, electric, plumbing, and/or steam repairs is an asset., • Minimum of 5 years of experience in refrigeration/ice machine equipment repair or a related field., • Strong organizational skills and a proactive, team-oriented mindset., • Physical capability to undertake tasks requiring walking, standing, driving, sitting, squatting, kneeling, reaching, bending, twisting, and turning for up to 8 hours.Refrigeration Field Service Technician Benefits:, • Attractive compensation package with periodic reviews, bonuses, and increments, • Very competitive 401k with a 4% Safe Harbor Match, • Comprehensive Health Benefits: Medical, Dental (FREE), Vision, and HSA, • Ready-to-Go Company Vehicles: Equipped with all necessary tools and equipment., • Flexible On-call with Overtime: Infrequent on-call schedules and plentiful OT opportunities with incentive pay, • Career Growth: Paid training, tuition assistance, and numerous advancement opportunities., • Mentoring Incentives: Earn extra by mentoring through our Experienced Training Program., • Life & Disability Insurance for your peace of mind, • Benefit from our company-wide Bonus incentive program with quarterly payouts, • Enjoy 9 company-funded holidays along with generous PTO, • Robust career progression opportunities, • Referral bonuses for expanding the JWS family, • Vast training and professional development prospects Powered by JazzHR Gh4MPTAyxv