Operations Manager
1 day ago
Colorado Springs
Job Description Position Purpose & Summary The Operations Manager, alongside the Medical Directors and Clinical Operations Manager, efficiently and effectively assists in overseeing the daily operations of STRATA Med to ensure delivery of exceptional guest experiences and satisfaction; professional education and engagement of team members; creativity and immersion in the integrated wellness setting; and continual financial enhancement and growth to maximize revenue and profitability. Essential Functions: • Functions capably in clinical operations and administrative support positions within the multiple disciplines, • Works with leadership to identify opportunities and problems and initiates plans for decision-making and problem solving in the organization, and specifically with regards to administering the multiple disciplines in a positive manner, • Directly supervises STRATA staff to include assuring adequate coverage for all positions and arranging coverage for sick and vacation time, • Works with the appropriate staff in the office, assures provider schedules are at a level to achieve identified benchmarks and apprises leadership of any issues regarding achieving benchmarks, • Makes recommendations for staffing levels at the site based on site productivity and guest / member / patient needs. Assures adequate coverage to always meet these needs., • Manages interviewing, hiring and orientation of new staff for the multiple disciplines, • Assures team member evaluations are completed in a timely manner and appropriate goals are set for all staff supervised. Makes recommendations for salary adjustments, • Providers oversight of employee timesheets and monitors time clock activities, • In conjunction with the Medical Directors and Clinical Operations Manager, identifies areas of concern for team members and brings forward for resolution and feedback / follow-up, • Works with the Director of Wellness, Vice-President of Wellness, and others to assess improvements made in systems or processes, system efficiency, innovation, and creativity as well as commitment to generating new solutions and ideas, • Ensure facility is maintained clean, safe, and orderly manner, that all team members follow applicable cleanliness and safety policies and procedures, and all equipment is kept in good working condition, • Collaborates with GGRC Sales and Marketing, and other departments to establish and maintain relationships for group bookings and repeat business to achieve weekly / monthly revenue targets, • Enhance revenue by providing additional discounts and services to existing and new guests / members / patients, • Organize educational training, seminars, and meetings for personal training staff for professional growth, • Maintains operational inventory and par management of both retail and professional products, • Stays abreast on latest updates in the medical, spa, salon, and fitness industry. Researches, develops, recommends, and implements department products, programs, services, policies, and procedures, • Monitor and control expenses within the allotted budget, • Ensure that the guests / members / patients are given high quality services and assistance, when needed., • Has direct interface with guests / members / patients to receive feedback, maintain quality, and implement new systems. Resolves issues and complaints pertaining to integrated wellness services from guests / members / patients, • Deliver "I Am Proud" service standards and department-specific signature touch points., • Establish cross-departmental channels of communication among teammates that are consistent and complete. Additional Duties and Responsibilities: * • Demonstrate a professional appearance and be attentive to what matters most, • Be empowered to make things go right if they go wrong, • Greet every guest, member, and team member with "I Am Proud" standards and set a positive tone for every interaction., • Provide extraordinary service that is "Enriching by Nature.", • Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments., • Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values., • Be empowered to make things go right if they go wrong., • Give the guest/member a fond farewell., • Address feedback by utilizing the LEARN Model., • Demonstrate a professional appearance and be attentive to what matters most., • Comply with company policies and procedures., • Observe and adhere to safety guidelines. Marginal Functions: • Perform other duties as assigned., • Interface positively with other departments, offering assistance when needed., • Minimum Knowledge & Skills:, • Requires advanced knowledge of principles and practices within a professional field or recognized body of formal knowledge. May develop new policies and procedures., • Must have financial knowledge, including basic math, money handling, and pricing., • Requires strong communication, interpersonal, and effective telephone skills., • Excellent writing and oral presentation skills., • Working knowledge of computer software, including Outlook, PowerPoint, Word and especially Excel., • Knowledge of EMR (i.e., Helios) and CRM platforms preferred., • Formal Education and Job-Related Experience:, • Bachelor's Degree in Healthcare or Business Administration, or the equivalent in education and job-related experience., • Wellness program development a plus., • This position requires a minimum formal education of a Bachelor's degree or at least 5 years of progressively-responsible, management level experience in health care operations / practice management leadership role., • License, Registration, and/or Certification Required:, • Communications:, • Daily – Verbal, Written, • Weekly – Participate in meetings, conduct meetings, lead group discussions, consulting with others, • Occasionally – Participate in one-on-one coaching sessions, making formal presentations and speeches Additional Licenses and/or Certifications Required: YES NO Valid Driver's License X CPR Certification X Food Protection Manager Certification X Food Handler Certification X Alcohol Server/Seller Certification X Position Analysis/Specifications: N/A (Not Applicable) OCCASIONAL FREQUENTLY Sitting X Standing X Walking X Bending Over X Crawling X Reaching X Crouching X Kneeling X Balancing X Pushing / Pulling X Lifting / Carrying: 10 lbs. or less X 11 to 25 lbs. X 26 to 50 lbs. X 51 to 70 lbs. X Manual Dexterity X Fine Motor Skills X Gross Motor Skills X Eye / Hand Coordination X Near Vision X Far Vision X Color Recognition X Hearing X Environmental Factors: Environmental factors may include indoor setting with overhead lighting and comfortable ventilation. May occasionally be called upon to work in all areas of the property, both inside and outside, possibly in inclement weather. YES NO Working Outside X Working Inside X Working Alone X Working Closely with Others X Excessive Cold / Heat X Excessive Humidity / Dampness X Noise / Vibrations X Working Above Ground X Working Below Ground X Working with Chemicals / Detergents / Cleaners X Working Around Fumes / Smoke / Gas X Walking on Uneven Surfaces X Operating Motorized Equipment or Vehicles X Working Around/Near Machinery/Motorized Equipment X Climbing on Scaffolds or Ladders X Continuous use with a Computer and Keyboard X Job Posted by ApplicantPro