EdTech Customer Success Manager
hace 2 días
Plymouth Meeting
Job Description Position Overview • Title: Customer Success Manager (Full-Time), • Department: Customer Success, • Location: Remote, hybrid, or fully in-person at our Plymouth Meeting, PA headquarters. Preference may be given to candidates who are able to work out of our HQ on a regular basis., • Hours: This position is expected to have regular East Coast daytime hours, and is open to applicants in the following states: Alabama, Arkansas, Florida, Georgia, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Virginia, West Virginia, Wisconsin, • Starting Salary: Commensurate with experience, • Expected Start Date: Late April or Early May, 2026 The Opportunity: Are you ready to join one of the world's leading EdTech companies? Lavner Education is looking for a high-energy, detail-oriented Customer Success Manager to serve as a primary bridge between our innovative programs and the families we serve. In this role, you will be the face of our mission: delivering world-class educational experiences and empowering students to succeed in all aspects of life. You will manage a high volume of communications with professionalism and empathy, ensuring every family feels supported throughout their journey with us. Key Responsibilities: Direct Customer Engagement • Service support tickets, phone calls, and chats in a timely, professional, and informative manner, • Develop valuable relationships with clients by identifying their needs and resolving issues with empathy and patience, • Gain a strong understanding of our camps, policies, STEM courses, and software to provide families with personalized recommendations and assist with registration, • Expand sales output and booking demand by providing information to potential and current families, • Document and review changes to customer accounts using our support desk ticketing system and camp management software, • Coordinate with location managers, seasonal staff, and camp directors to ensure professional communication and positive outcomes for all stakeholders, • Demonstrate the ability to manage multiple priorities and projects in a fast-paced environment, • Provide feedback and insights to fuel innovation, and assist with administrative duties or metrics tracking during lower-volume periods, • Exhibit complete compliance with company policies and maintain a positive, professional culture within the department Key Qualifications: • At least 5 years of professional work experience in Customer Service, Sales, STEM Education, Management, or Business, • Previous experience in EdTech or summer camp programming a plus, • Bachelor's degree in Education, Business, Communications, Management, or a related field, • Tech savvy with a proven ability to master new software and follow up on details, • An inclusive, upbeat, and flexible mindset, • Clearance of all required background checks Job Posted by ApplicantPro Company DescriptionLavner Education, one of the world's leading EdTech companies for kids, powers the Lavner Camps, Tech Revolution, Lavner IQ, and Lavner Fitness brands, offering year-round camps, classes, tournaments, and online tutoring to kids worldwide. Whether at locations like UPenn, WashU, NYU, University of Washington, and UCLA, or through online camps and private instruction, our multi-layered approach to education is redefining the industry like never before. By embracing the concept that kids should love what they do and have the opportunity for high-quality live, interactive learning, we create cutting-edge learning experiences that feature top-notch curricula and great staff, all backed by a dedicated and mission-driven leadership team.Lavner Education, one of the world's leading EdTech companies for kids, powers the Lavner Camps, Tech Revolution, Lavner IQ, and Lavner Fitness brands, offering year-round camps, classes, tournaments, and online tutoring to kids worldwide. Whether at locations like UPenn, WashU, NYU, University of Washington, and UCLA, or through online camps and private instruction, our multi-layered approach to education is redefining the industry like never before. By embracing the concept that kids should love what they do and have the opportunity for high-quality live, interactive learning, we create cutting-edge learning experiences that feature top-notch curricula and great staff, all backed by a dedicated and mission-driven leadership team.