Remote customer jobs in East Elmhurst, New York - Page 19Create job alerts

Customer Service / Remote] - Anywhere in U.Competitive pay / Medical, dental & vision / 401k match / PTO - As a Customer Support Specialist at Abridge, you will: Provide exceptional customer service by answering incoming calls and responding to customer inquiries via email and chat; Assist customers

The Advanced Installation Tech is responsible for installation and repair of telecommunications equipment and services located on customer premises, Central Office and Data Center Locations. Travel to remote customer sites and data centers to perform equipment installation, maintenance, and troubles

Customer Success Representative. As we continue to expand our services and clientele, we are seeking a dedicated Customer Success Representative to manage U. As a Customer Success Representative, you will play a pivotal role in fostering strong relationships with our Australian clients while ensurin

A leading solutions provider is seeking a Sales Manager to manage customer engagements and develop effective sales strategies. This remote position requires establishing strong customer relationships and identifying new business opportunities.

Job DescriptionA World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role As a Technical Program Manager (TPM), you are the engine behind Palantir’s engineering teams. You partner with developers to optimize our development process and make sure we’re shipping high quality products every day. You track and stabilize projects, remove roadblocks, and anticipate customer needs to free up our engineers to focus their time and attention on the technical problems they are best equipped to solve. This position requires a combination of project management, process optimization, technical proficiency and execution skills. You are a person who loves fixing problems, scaling technical solutions, and always embraces the best idea, even when it is not your own.Core Responsibilities • Partner with Palantir software engineers, product managers, quality engineers, and business leadership to drive key product deliverables through the entire software development cycle., • Synthesize concrete technical goals from product vision, mapping global product strategy to granular team tasks and issues. This means triaging requests from the field to create maximum focus for the team, while actioning items that need immediate attention., • Keep broad and complete state of everything involving or related to your projects. Pre-empt and resolve any issues that may steer projects off-course., • Enhance cross-team collaboration. Read a room of technical experts to align them around shared objectives. Improve efficiency where you see miscommunication or lack of coordination., • Work with customer-facing engineering teams on implementation, roll out, and support of your product. What We Value, • Demonstrated success managing complex software development projects for an enterprise software company or startup., • An ability to engage in technical discussion and invest in learning technical concepts., • Excellent judgment and composure in high-pressure situations., • A creative approach to project management centered around lightweight frameworks that enable rapid iteration, while operating in harmony with a larger development organization., • Building strong relationships with customer-facing teams and possessing high levels of empathy for our end-users’ needs., • Meticulous attention to detail, including holding tightly to your team’s vision and maintaining a high product quality bar., • Ability and willingness to obtain a US security clearance at the Secret designation or aboveWhat We Require, • Relevant technical degree or experience in a software-related field (Systems Engineering, Computer Science, Computer Engineering, etc.)

Job Description Network Project Manager Salary: $87,647.11 - $98,603.00 Hybrid MUST LIVE IN NJ/NY/CT Join VillageCare as a Full-Time Network Project Manager and elevate your career within the vibrant health care sector of New York, NY. This exciting opportunity allows you to contribute to meaningful projects while enjoying the flexibility of remote work. Imagine designing and managing network solutions that enhance patient care, all from the comfort of your home. With a competitive salary ranging from $87,647.11 to $98,603.00, you will be rewarded for your expertise and dedication in a dynamic, high-performance environment. At VillageCare, we prioritize customer-centricity and excellence, empowering you to problem-solve and innovate daily. As a team member you'll be able to enjoy benefits such as A generous PTO package, 10 Paid Holidays, Personal and Sick time, Medical/Dental/Vision, HRA/FSA, Education Reimbursement, Retirement Savings 403(b) with a 5% yearly employer contribution, Life and Disability, Commuter Benefits, Paid Family Leave, and Additional Employee Discounts. Seize this chance to be part of a forward-thinking organization that values integrity and fosters a professional culture, making a real difference in the lives of the communities we serve. VillageCare: What drives us VillageCare is a community-based, not-for-profit organization serving people with chronic care needs, as well as seniors and individuals in need of continuing care and managed care services. Our mission is to promote healing, better health and well-being to the fullest extent possible. Our care is offered through a comprehensive array of community and residential programs, as well as managed care. VillageCare has delivered quality health care services to individuals residing within New York City for over 45 years. Your role as a Network Project Manager As a Full-Time Network Project Manager at VillageCare, you will play a crucial role in the health care sector by assisting with the tracking and monitoring of project statuses while making recommendations to address potential risks. Reporting directly to the Director of Provider Initiatives and Experience, you will manage projects that involve competing priorities, ensuring all network management audit activities and deliverables comply with HCBS, DOH, and CMS regulations. Your responsibilities include developing meeting agendas, facilitating discussions, and capturing pertinent action items to foster transparency and trust across various departments. By actively leading meetings and managing the scheduling of calls, you will ensure that the Network Management Team progresses action items toward successful completion. Additionally, your contributions will include the development of reporting documents and providing essential administrative support to the Network Team, making this position pivotal in enhancing operational efficiency and collaboration. Does this sound like you? To excel as a Full-Time Network Project Manager at VillageCare, candidates must possess a wealth of skills and experience tailored to the health care landscape. A minimum of three years managing projects is essential, ideally within a health plan or healthcare setting. Applicants should demonstrate a proven ability to manage multiple competing priorities, supported by strong analytic skills for interpreting data trends to inform project strategy. Effective communication with diverse stakeholders is crucial; you must convey information clearly and professionally. Detail orientation, organization, and self-motivation are paramount to ensuring project success. A Bachelor's Degree is required, with a preference for candidates who have a background in project management within the healthcare industry. Additionally, PMP or other relevant project management certifications will enhance your candidacy, aligning you with the rigorous demands of this role and enabling you to cultivate meaningful solutions in a dynamic environment. Knowledge and skills required for the position are: • 3+ years' experience managing projects required, • Experience working at a health plan or other health care setting preferred, • Demonstrated experience in managing projects and multiple competing priorities, • Experience developing project plans and strategies for tracking and monitoring projects, • Strong analytic skills and ability to understand data trends to make recommendations for project design, • Ability to communicate clearly and professionally with diverse stakeholders, • Detail oriented, highly organized and self-motivated, • Bachelor's Degree is required, • Project managing in the Healthcare industry is preferred Job Posted by ApplicantPro

Job Description The salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills, and expertise. Hybrid: 4 days in office/1 day remote Join UP! We are lighting the path home, one person at a time. About Urban Pathways Since 1975, Urban Pathways has engaged New York City’s most vulnerable residents, people on the streets or in areas unfit for human habitation, “lighting the path home, one person at a time.” Urban Pathways is a catalyst for transformative change in the lives of unhoused adults, empowering them to discover their inherent strengths and abilities. We provide essential support and foster an environment where individuals can redefine their narratives and become their best selves. Job Summary Reporting to the Program Director, the Director of Social Services oversees the clinical and case management functions of the program, ensuring the ongoing best practice approach of program functioning and compliance with regulatory agency policies and procedures. The Director of Social Services will be an active listener and provide high quality customer service and respond by exhibiting cross-cultural awareness with the ability to promote and contribute to an equitable and inclusive anti-racist organizational culture and environment. Key Responsibilities & Essential Functions Program/Facilities • Manages and ensures that performance-based incentives and all other goals of the program are met., • Provides leadership to program staff., • Manages and develops staff, including coaching, training and mentoring., • Meets weekly with all direct reports for individual supervision., • Housing documentation and placement, • Entitlements and benefits, • Medical and mental health services, • Employment, • Oversee/monitor all clinical provisions of the program for clients, including but not limited to casework, case plans, housing placements, substance abuse/MICA counseling, incident reporting, investigation documentation, and all other activities., • Oversee all quality improvement monitoring functions including, but not limited to 360 case reviews, Utilization Reviews, and Service Plan reviews., • Reviews all case records to ensure quality improvement and compliance with Urban Pathways, funding and regulatory agencies, including incident reporting and investigation documentation., • Coordinate clinical meetings with case management staff and other inter-disciplinary teams., • Participates in the development of Urban Pathways program policies and procedures., • Oversee the on-site medical and psychiatric services including medication management., • Liaises and coordinates client services with psychiatric and medical providers., • Is on call to address emergency needs on a twenty-four-hour basis. Administrative • Prepares, maintains and submits timely and accurate statistical and other reports mandated by Urban Pathways, regulatory and funding agencies., • Assesses, coordinates and facilitates staff Training., • Provides back-up administrative coverage in the absence of the Program Director as needed., • Monitors and ensures accuracy of employee timekeeping and payroll systems., • Ensures timely evaluations of social service staff, identifying areas for improvement and corrective actions as needed., • Collaborates with the Program Director and Human Resources to recruit, hire and onboard new program staff., • Manges AWARDS and other systems to ensure that all necessary client data is accurate and timely., • Ensure paper and electronic charts comply with Urban Pathways and regulatory agency standards., • Develops and maintains ongoing relationships with community services and resources., • Communicates verbally and in writing in a professional manner at all times., • Facilitates/attends meetings, trainings, and supervisor sessions. Performs all other duties as assigned and as required. Qualifications, Education and Experience • Master's Degree in Social Work, Psychology, or other related field required. LCSW preferred., • Five years of experience supporting adults experiencing mental illness and/or multiple challenges (MICA), including five years of clinical and supervisory experience required., • Experience working in an SRO or any residential program setting preferred. Familiarity with programs relevant to funding source regulations required., • Computer skills and knowledge of Microsoft Office (e.g. Word, Outlook, etc.)., • Strong skills and knowledge of client relational databases (e.g. Awards preferred)., • Excellent communication, interpersonal, and crisis intervention skills., • Ability to work independently and as part of a collaborative team., • Commitment to maintaining confidentiality and upholding ethical standards in delivery service., • Work effectively with individuals from diverse backgrounds and cultures., • A valid driver's license is required, with an acceptable driving record that complies with our insurance policy standards., • May be required to work a flexible schedule including weekends, holidays, and evenings., • Ability to sit, stand, walk, bend, stoop, push, pull, lift (up to 25 lbs.)., • Desire to perform the essential functions of this job., • Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. These benefits include: • Healthcare Coverage: Medical, dental, and vision insurance plans to keep you and your family in good health., • Retirement Savings: A 403(b) plan and a 401(a) with employer annual contribution to help you plan for a secure financial future., • Paid Time Off: Generous paid time off, including vacation, holidays, and personal days., • Professional Development: Opportunities for continuous learning and professional development to enhance your skills and advance your career., • Flexible Work Arrangements: Work-life balance is important to us, and we offer flexible work arrangements to accommodate your needs., • Wellness Programs: Employee wellness programs, including fitness initiatives and mental health support., • Employee Assistance Program (EAP): Confidential counseling and support services for personal or work-related issues., • Employee Recognition: Recognition programs to celebrate and reward outstanding contributions.

Job Description Botify’s leading agentic AI search technology and seasoned experts ensure every brand has the power to be found, both in traditional and AI search. With one powerful platform, brands achieve visibility, relevance, and greater control across Google, Bing, ChatGPT, Perplexity, and more. Botify’s technology powers agentic workflows, AI-driven recommendations, and automated cross-platform indexation and deployment. Brands maximize visibility wherever consumers, bots, and AI agents search, protecting and capturing revenue across all search platforms. Trusted by 500+ leading brands including Macy’s, Levi’s, Farfetch, the New York Times, and Marks & Spencer, Botify drives digital discovery, sustained profitability, productivity, and brand authority in an AI-first world. Industry research shows that women and those in traditionally underrepresented groups generally don't apply to jobs unless they check all the boxes for the role. If you feel strongly that you have what it takes for this role but don't check 100% of the boxes - that's okay - we encourage you to apply anyway and highlight what you can bring to the table! Role Overview As a member of Botify’s Professional Services Organization, the Customer Program Manager plays a crucial role in facilitating collaboration between Botify and its most strategic clients. They are instrumental in ensuring the seamless execution of multi-threaded implementation and service programs on the Botify platform. Customer Program Managers act as the linchpin connecting key stakeholders and initiatives, providing both structure and direction within client relationships and internally. Your responsibilities: • Maintain a portfolio of strategic customers, partnering closely with Botify Account Team members to drive strategy and cultivate long-term relationships with key client stakeholders., • Identify key performance indicators (KPIs) and develop Success and Engagement plans to accelerate adoption and guide clients towards desired outcomes., • Oversee and project manage product implementations for both new strategic customers and existing clients, expanding their Botify product scope., • Regularly monitor and provide updates on client health and adoption to expand engagements and identify opportunities for maximizing value from Botify., • Monitor platform functionality and integrations for customers, coordinating technical work with Botify's support team and professional services resources when necessary., • Coordinate and lead complex technical discussions in collaboration with Botify support or engineering team resources., • Develop and deliver content for client-facing sessions and executive business reviews (both remote and on-site) in partnership with Account Managers and SEO Success Managers., • Partner with Account Managers to identify and execute growth strategies., • Assist in building and implementing internal processes to enhance efficiency in service delivery. Your qualities: • Creative Problem Solver, • Autonomous and Independent, • Works well under pressure and in ambiguous situations, • Strong technical acumen Experience: • 4+ years of experience in client-facing roles with a focus on Program Management, Project Management, Technical Customer Success, Implementation Management, or similar roles, preferably in a B2B SaaS environment., • Significant customer-facing experience leading enterprise customers through business or technology transformations, with large account/project management experience., • Experience working with complex enterprise software solutions., • Proven ability to facilitate and contribute to complex technical discussions., • Unlimited Time Off, • 11 company holidays, • 16 weeks of parental leave, • Summer Fridays, • ClassPass Subscription, • Team building events and initiatives, • Flexible work policy, • Commuter benefits, • 401k, • Health and Wellness perks We are proud to be an equal-opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

Job Description Marketing Representative (In-Person) Location: Midtown Manhattan, New York, NY Compensation: $800 - $$1,200 - weekly| Full-Time This is NOT a remote position. Daily commute required. Key Responsibilities as a Marketing Rep: Our Marketing Representative will be promoting products or services by developing and executing marketing campaigns, interacting with potential customers, and providing market feedback to sales and product teams. • Represent clients through direct, one-on-one marketing outreach, • Interact with customers via phone, email, and in person, • Provide product and pricing information, and answer client inquiries, • Assist in acquiring new customers and maintaining relationships, • Help resolve customer concerns quickly and professionally, • Track sales data and maintain accurate records, • Participate in team meetings and training sessions, • Offer general support to the marketing and sales team About the Marketing Role: MV New York is looking for a motivated and energetic Marketing Representative to join our team in Midtown Manhattan. In this role, you’ll engage directly with clients to support marketing campaigns, promote services, and help drive business growth. If you have strong communication skills and enjoy working face-to-face with customers, this is a great opportunity to grow in the marketing field—no experience required! Qualifications for our Marketing Representative: • Must be 18+ and authorized to work in the U.S., • Must be able to commute daily to Midtown Manhattan, • No marketing experience needed – we provide training, • Background in retail, customer service, sales, hospitality, or sports is a plus, • Strong interpersonal and communication skills, • Self-motivated and goal-oriented, • Team players and recent grads encouraged to apply Why MV New York? • Fun, fast-paced office culture, • Supportive team with mentorship and hands-on training, • Clear growth path and skill development opportunities, • Be part of a company that values innovation and performance, • Gain experience in marketing, client relations, and business development Apply now on ZipRecruiter for immediate consideration. Interviews are currently being scheduled Company DescriptionMV New York is a high-energy direct sales and marketing firm specializing in live events and promotional campaigns. We work face-to-face with customers on behalf of top brands, delivering engaging experiences that drive results. Our team thrives in a fast-paced, performance-based environment where ambition is rewarded and growth opportunities are real. We’re not just hiring workers—we’re building future leaders. If you're motivated, outgoing, and ready to hustle, MV New York is the place to grow.MV New York is a high-energy direct sales and marketing firm specializing in live events and promotional campaigns. We work face-to-face with customers on behalf of top brands, delivering engaging experiences that drive results. Our team thrives in a fast-paced, performance-based environment where ambition is rewarded and growth opportunities are real. We’re not just hiring workers—we’re building future leaders. If you're motivated, outgoing, and ready to hustle, MV New York is the place to grow.

Job Description Job Title: Senior IT Project Manager (NY or WDC) Primary Location: Remote (must reside in NY or WDC) Position Type: Full Time Overview: TalentFish is partnered with a leading organization seeking a Senior IT Project Manager to join their Enterprise Content Management Systems team. This role is responsible for developing and executing comprehensive project plans for key technology initiatives, ensuring alignment with business objectives and successful project delivery. The Senior IT Project Manager will collaborate closely with both business and IT stakeholders to define goals, track progress, and deliver measurable outcomes. What You'll Do: In this capacity, the Senior IT Project Manager will: • Manage projects in accordance with the firm's established SDLC process, ensuring proper creation and delivery of SDLC deliverables and leading planning for SRB stage gate reviews., • Oversee a portfolio of projects across various business areas and systems, driving multiple workstreams concurrently., • Partner with IT leadership to understand project sequencing, identify dependencies, and ensure timely execution., • Develop project plans, manage sprints, and track tasks, budgets, status reports, and key project artifacts., • Deliver effective reporting for senior leadership on project status, risks, issues, and budget adherence., • Manage the intake, tracking, and prioritization of new work requests., • Schedule and lead meetings with structured agendas, clear goals, and actionable outcomes., • Collaborate with IT and business teams to coordinate work, remove blockers, and maintain consistent progress., • Demonstrate responsiveness and clear communication with leadership and stakeholders. What You Bring to the Role: • Advanced knowledge of project management tools such as Atlassian Confluence and JIRA., • Strong problem-solving skills and ability to navigate challenges to drive consistent progress., • Proven ability to manage multiple workstreams effectively and efficiently., • Excellent verbal, written, and presentation skills., • Highly collaborative and customer-focused approach to project delivery. Qualifications: • Bachelor's degree (preferred)., • Experience managing large, complex projects within a professional services industry., • 10+ years of experience in a project management role (preferred)., • 7+ years of executive-level engagement and customer service (required). This role requires authorization to work in the U.S. without current or future visa sponsorship. All offers are contingent upon the completion of a background check, which may include but is not limited to: reference checks, education verification, employment verification, drug testing, criminal records checks, and any required certifications or compliance requirements based on the end client's background check policies and applicable laws. TalentFish is an employee-owned company pioneering a new realm in talent acquisition. We are redefining IT staffing by evolving AI, video screening, and our unique platform. TalentFish focuses on providing the best employee, consultant, and client experience possible. At TalentFish we are an Equal Opportunity Employer; we embrace and encourage diversity!

Job DescriptionCoreWeave is The Essential Cloud for AI™. Built for pioneers by pioneers, CoreWeave delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with confidence. Trusted by leading AI labs, startups, and global enterprises, CoreWeave combines superior infrastructure performance with deep technical expertise to accelerate breakthroughs and turn compute into capability. Founded in 2017, CoreWeave became a publicly traded company (Nasdaq: CRWV) in March 2025. Learn more at . About the Role We are seeking a highly motivated and experienced Infrastructure and Node Delivery Technical Program Manager (TPM) to join our dynamic team focused on the New Product Introduction (NPI) of our next-generation GPU hardware provisioning and delivery. In this pivotal role, you will be instrumental in leading the cross-functional efforts from concept to mass production, ensuring the timely, high-quality, and cost-effective delivery of our innovative GPU products that power the future of AI. You will navigate the complexities of hardware development cycles, collaborate with world-class engineers, external vendors, and influence strategic decisions to bring groundbreaking technology to market. The Technical Program Manager will • Production Readiness: Ensure infrastructure and system software are production-ready for new hardware and compute platforms. Engage in technical discussions with engineering teams, challenge assumptions, and contribute to problem-solving., • Program Leadership: Drive end-to-end programs spanning GPU provisioning, at-scale deployments, Fleet NPI readiness, and vendor management. Anticipate and identify potential risks, proactively develop mitigation strategies, and drive timely resolution of technical and logistical challenges., • Reliability & SLA Management: Coordinate with hardware compute engineering, Fleet teams, and external vendors to maintain service reliability, enforce SLAs, and lead incident response efforts., • Observability & Telemetry: Partner with engineering teams to improve monitoring, telemetry, and fleet observability for proactive performance management., • Metrics & Insights: Define and track metrics around GPU fleet health, performance, and reliability., • Postmortems & Continuous Improvement: Run post-incident reviews and drive action items that enhance system reliability and prevent regressions., • Internal Enablement: Collaborate with internal customers to collect feedback, enable adoption of core infrastructure platforms, and refine onboarding experiences (e.g., K8s Core Interface, CKS, SUNK) for hardware compute NPIs., • Cross-functional Coordination: Work closely with Product, Infrastructure, Platform Engineering, Vendor, and Customer Experiences to align on roadmap priorities and customer delivery timelines., • Bachelor's degree in Electrical Engineering, Computer Engineering, or a related technical field., • 10+ years of experience in technical program management in GPU provisioning, fleet management, or large-scale compute infrastructure., • Technical understanding of system software orchestration and hardware/software integration., • Solid understanding of hardware and fleet development lifecycles., • Proven ability to lead cross-functional teams, influence without direct authority, and drive consensus in a fast-paced environment., • Exceptional communication, interpersonal, and presentation skills., • Master's degree in Engineering or an MBA., • Experience with GPU or other high-performance compute architecture NPI., • Experience working with international manufacturing partners and supply chains. What We Offer The range we've posted represents the typical compensation range for this role. To determine actual compensation, we review the market rate for each candidate which can include a variety of factors. These include qualifications, experience, interview performance, and location. In addition to a competitive salary, we offer a variety of benefits to support your needs, including: • Medical, dental, and vision insurance - 100% paid for by CoreWeave, • Company-paid Life Insurance, • Voluntary supplemental life insurance, • Short and long-term disability insurance, • Flexible Spending Account, • Health Savings Account, • Tuition Reimbursement, • Ability to Participate in Employee Stock Purchase Program (ESPP), • Mental Wellness Benefits through Spring Health, • Family-Forming support provided by Carrot, • Paid Parental Leave, • Flexible, full-service childcare support with Kinside, • 401(k) with a generous employer match, • Flexible PTO, • Catered lunch each day in our office and data center locations, • A casual work environment While we prioritize a hybrid work environment, remote work may be considered for candidates located more than 30 miles from an office, based on role requirements for specialized skill sets. New hires will be invited to attend onboarding at one of our hubs within their first month. Teams also gather quarterly to support collaboration California Consumer Privacy Act - California applicants only CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment and consistent with the Americans with Disabilities Act (ADA), CoreWeave will ensure that qualified applicants and candidates with disabilities are provided reasonable accommodations for the hiring process, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed, please contact: . Export Control Compliance This position requires access to export controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must either be (A) a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident (green card holder), (iii) refugee under 8 U.S.C. § 1157, or (iv) asylee under 8 U.S.C. § 1158, (B) eligible to access the export controlled information without a required export authorization, or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency. CoreWeave may, for legitimate business reasons, decline to pursue any export licensing process.

Job DescriptionWho We Are Derivative Path empowers institutions across the capital markets with innovative, AI-driven technology and expert advisory solutions. Our award-winning cloud platform supports banks, credit unions, private equity firms, hedge funds, asset managers, and insurance companies in managing interest rate, FX, and commodity risks, optimizing hedging strategies, and streamlining cross-border payments. With a client base spanning over 250 financial institutions and leading private equity firms, we deliver scalable solutions that enhance risk management and drive operational performance. Through strategic partnerships with Goldman Sachs, Wells Fargo, FNBO, Q2, and Jack Henry, we provide best-in-class capabilities to help clients achieve their financial objectives in an ever-evolving market. With a team of seasoned professionals comprised of decades of industry experience, Derivative Path offers a flexible, hybrid work environment to its 125+ employees with the ability to work remotely and from one of four offices in San Francisco, New York, Chicago, and Manila. The Company is dedicated to building a diverse environment and has an unwavering commitment to creating a sense of belonging for all employees. The Opportunity This is a unique opportunity to join a Professional Services function at a critical growth stage, working with a lean, high-performing team in a dynamic startup environment. As the Associate Director, Project Manager, you'll be reporting directly to the Head of Professional Services, What You’ll Do • Effectively applies Derivative Path methodology and enforces implementation standards., • Execute project tasks integrating the derivative portfolios and business processes of clients into Derivative Path platforms., • Proactively drive full scope of system implementation activities, including gathering functional and technical requirements, designing solution, building interfaces and systems, completing testing cycles, delivering training, and deploying the final product deliverables., • Support the client relationship from onboarding, implementation, and client satisfaction., • Ensures project documents are complete, current, and stored appropriately., • Knowledge and application of the Software Implementation Lifecycle from Pre-Sales to Transition to Customer Support/Success., • Knowledge and application of Project Management software tools – Guide CX or similar PM tracking tool, File-Sharing application(s) and RAID log and Issue Tracking frameworks., • Work closely with the client success team on the analysis and resolution of client inquiries related to derivatives trading, Derivative Path platform usage, and client business processes., • Serve as a first response contact for both client and internal operations-related inquiries., • Develop knowledge base documentation related to Derivative Path platforms and procedures., • Establish and manage client expectations., • Develop lasting relationships with client personnel to enhance client experience., • Communicate effectively with clients to identify needs and evaluate alternative business solutions.Qualifications, • Baccalaureate or Graduate degrees in Business or Finance or relevant work experience, • PMP certification a plus, but not required., • 3+ years of active Project Management experience with software solutions in Finance or Treasury markets., • Strong project management experience including workplan creation and updates, milestone tracking, risk management, status updates, change management, and engagement economics (profitability)., • Knowledge of Financial Derivative structures and elements – Vanilla/ Amortizing/Embedded/Structured Swaps, Cap/Floor, Swaptions with Derivative Path EDGE fin-tech and/or other Risk Management software for Derivative Path client onboarding and implementations., • Understanding of Interest Rate, Foreign Exchange, Commodity asset classes as it pertains to transaction capture and the relevant economic details for Front, Middle, and Back Office processing and reporting., • Excellent written and verbal communication skills; can clearly convey complex business concepts to project stakeholders., • Effective organizational skills and ability to manage multiple and competing priorities., • Comfortability with data analysis and use of productivity tools like Excel., • Base salary, equity, and annual bonus as part of the compensation package, • 40 hours of sick leave, • 18 days of PTO, • Paid parental leave, • 401K contribution at 3% Derivative Path is an equal opportunity employer and does not discriminate based on any of the following: race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression or gender characteristic, national origin, religion, marital status, medical condition, physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Derivative Path offers a comprehensive benefits package, including health, dental, vision, retirement plan, contribution, and a generous paid time off policy. Powered by JazzHR HtC1pHnCoD

Job Description Company Description: At Fenergo, we’re not just building software, we’re transforming how the world’s leading financial institutions fight financial crime. Headquartered in Dublin and trusted by over 100 of the world’s top financial institutions, we’re on a mission to change the game. We’re more than a global leader in AI-powered client lifecycle management, we’re reimagining how financial institutions tackle compliance. From Know Your Customer (KYC) and Anti-Money Laundering (AML) to rapidly evolving regulations, we turn complexity into clarity. Our FinCrime Operating System, powered by agentic AI and intelligent automation, helps financial institutions move faster, act smarter, and stay safer across 120+ countries. But we don’t stop there. At Fenergo, we believe in a world where financial institutions aren’t just compliant, they’re confident. Where technology doesn’t just meet regulations, it stays ahead of them. Our mission is to empower financial institutions to stop financial crime and create a safer world. Every product we build, every innovation we deliver, and every partnership we forge is shaped by that belief. We’re tackling some of the toughest challenges in financial technology. From speeding up onboarding to uncovering hidden risks, our work empowers banks to serve their customers with speed, integrity, and peace of mind. Join us, and be part of a team that’s building smart solutions, solving real problems, and shaping the future together. What does this role entail? As a Delivery Manager at Fenergo, you will be at the heart of our clients’ success, leading the delivery of complex, high-value implementations for the world’s leading financial institutions. This is a critical, client-facing role where you will own the end-to-end delivery of a programme, from planning and commercial governance through to a successful go-live. This is an ideal opportunity for an experienced delivery leader who thrives on navigating complexity, leading cross-functional teams, and delivering tangible business outcomes for our clients. You will have the platform to manage strategic implementations, build deep client relationships, and play a vital role in a fast-growing, world-class delivery organisation. Main Responsibilities: · Lead the end-to-end delivery of key client implementations or complex workstreams within a larger programme, ensuring a successful outcome that aligns with the client's business case. · Own and manage the commercial and financial governance of your programme, including the Statement of Work (SOW), change control, budget, and forecasting. · Build and maintain trusted relationships with senior client stakeholders, leading programme governance forums and ensuring clear, consistent communication on status, risks, and progress. · Lead a dedicated, cross-functional delivery team—including technical, functional, and advisory experts—fostering a culture of collaboration and accountability to achieve programme goals. · Apply Fenergo’s global delivery methodology with rigour and consistency, ensuring your implementation adheres to best practices and quality standards. · Proactively manage all programme risks, issues, and dependencies, providing clear, data-driven reporting and transparently managing escalations. · Contribute to the continuous improvement of our global delivery function by providing structured feedback and sharing learnings from your delivery engagements. Requirements Requirements: · 6+ years of experience in programme management, with a proven track record of leading complex, multi-workstream SaaS implementations for enterprise clients, ideally in the financial services sector. · Strong commercial acumen with direct, hands-on experience managing programme budgets, change requests, and the commercial components of a Statement of Work (SOW). · Excellent client-facing and stakeholder management skills, with the ability to build strong relationships and lead governance discussions with senior client contacts. · Deep expertise in modern delivery methodologies (e.g., Agile, Hybrid) and the ability to apply them effectively to ensure predictable delivery execution. · Demonstrated ability to lead and motivate cross-functional teams in a matrixed environment to achieve a common goal. · A formal project or programme management certification (e.g., PMP, PRINCE2, Agile). Nice to Have: · Direct experience with Client Lifecycle Management (CLM), KYC, AML, or other financial crime compliance technology platforms. · Experience delivering projects that involve significant data migration and complex systems integration. · Experience working in a fast-paced, private equity-backed environment. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. We value people who are eager to learn and grow. Our promise to you We are striving to become global leaders across all of the categories we operate in and as part of that we are a high-performing highly collaborative team that works cross functionally to accommodate our clients’ needs. What we value is at the CORE of how we succeed: · Collaboration: Working together to achieve our best · Outcomes: Drive Success in every engagement · Respect: A collective feeling of inclusion and belonging · Excellence: Continuously raising the bar Benefits What’s in it for you? • Comprehensive Medical, Dental, and Vision coverage provided through Cigna, • Access to Cobra Coverage, • Employee Assistance Programme available via Cigna, • 401k retirement savings plan, • Life, Accident, and Disability Cover offered through Cigna, • Participation in a Savings and Transformation Scheme, • Opportunity to earn an annual company bonus based on performance, • Generous 20 days of Paid Time Off (PTO) annually, • 3 company closure days for designated holidays, • Access to extensive training programs, including both classroom and online options through 'Fenergo University', • Implementation of a Buddy system for all new starters to provide guidance and support, • Opportunity to work on a cutting-edge Fintech product, utilizing the latest tools and technologies, • Defined training and role tracking to monitor and support your career development and progress, • Enjoy complimentary lunches provided in the office, • Work From Home set-up allowance to support a comfortable and efficient remote working environment, • Salary range $150,000-$170,000 PA + performance related incentives Diversity, Equality, and Inclusivity Fenergo is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace, where all employees are valued, respected, and can reach their full potential. We do not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law. Our hiring decisions are based solely on qualifications, merit, and business needs. We believe that a diverse workforce enriches our company culture, fosters innovation, and contributes to our overall success. We strive to provide a fair and supportive environment for all employees, promoting equal opportunities for career development and advancement. We encourage all qualified individuals to apply for employment opportunities and join our team in contributing to a collaborative and inclusive work environment.

Job DescriptionDescriptionWork Hours 8AM to 5PM Days Onsite Mt Laurel NJ: Monday, Thursday & Sunday Remote: Friday & Saturday Be Part of the Team Behind the Game Are you ready to bring your network expertise to the global stage of one of the biggest professional sports leagues in the US? Blue Mantis is seeking a highly skilled, versatile, strategic, and customer-focused Service Delivery Lead, with a strong foundation in enterprise IT systems to join our team. This role is responsible for serving as the technical liaison and trusted advisor for a strategic client. The ideal candidate will have a good understanding of enterprise IT infrastructure and Operations, a strong customer orientation and a willingness to roll up their sleeves when necessary. Key ResponsibilitiesCustomer Engagement & Advocacy • Act as a technical escalation point of contact for assigned customers, fostering long-term strategic relationships., • Understand client’s business goals and technical environment to proactively guide and align IT solutions to their needs., • Regularly review system health reports, performance metrics, processes, and KPIs to provide insights and strategic recommendations.Service Delivery & Communication, • Collaborate with internal support and engineering teams to ensure timely resolution of issues and seamless service delivery., • Communicate complex technical issues and solutions clearly to both technical and non-technical stakeholders., • Identify patterns in incidents and outages, propose improvements and drive long-term operational excellence. ITIL-Based Process Oversight, • Support event, incident, problem, and change management efforts for our 1 using ITIL best practices., • Coordinate root cause analysis and ensure timely follow-up with clients for major or recurring issues., • Monthly reporting to highlight KPIs and Metrics, • Historical experience managing and administering Windows Server environments, • Strong knowledge of network device configuration and administration of Cisco routers/switches., • Understanding of cloud solutions on Microsoft Azure and AWS platforms, including hybrid environments ., • Previous experience with virtualization technologies, including VMWare.Customer-Facing and Strategic Skills, • Proven success in a Technical Account Manager or customer-facing engineering role., • Capable of interpreting system metrics and translating them into meaningful, business-aligned actions.Soft Skills, • Excellent communication and interpersonal skills; able to bridge the gap between business needs and technical solutions., • Strong presentation and documentation abilities., • Highly self-motivated, organized, and comfortable working both independently and collaboratively. Leadership & Team Coordination:, • Technical Expertise: Strong hands-on skills in network, server, monitoring, and ticket management. Able to troubleshoot and resolve issues when additional resources are needed. This would not be the primary role but having someone who can roll up their sleeves as needed, • Process & Standards Implementation: Experience with ITIL frameworks and driving adoption of best practices for incident, problem, and change management., • Operational Improvement Mindset: Ability to identify gaps, propose improvements, and facilitate continuous improvement initiatives., • Stakeholder Management: Strong communication and interpersonal skills to interface with Blue Mantis and customer stakeholders, articulate value and manage expectations., • Game Day Coverage: Cover critical events, including weekends, with the ability to coordinate with remote teams and provide leadership., • Reporting & Analytics: Capable of providing operational reports, ticket analysis, and recommendations for service improvementPlease note: This range is based on our market pay structures. However, individual salaries and hourly pay rates are determined by a variety of factors including, but not limited to business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of the job. This job description is intended to describe the general nature of work being performed by employees in this job. It is not intended to be a complete list of all responsibilities, duties, and skills required. Agencies/3 Parties may not solicit to any employee of Blue Mantis. Any candidate information received from any Agency/3 Party will be considered a gift and property of Blue Mantis, unless the Agency/3 Party is an Authorized Vendor of Blue Mantis with an up-to-date Blue Mantis Contract in hand signed by Blue Mantis Talent Acquisition. No payment will be made to any Agency/3 Party who is not an Authorized Vendor, nor has specific approval in writing from Blue Mantis Talent Acquisition to engage in recruitment efforts for Blue Mantis. At this time, we have no interest in onboarding any new staffing partners.

Job DescriptionOverview Company Overview: Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. Job Description Allied Universal is currently seeking a Client Portfolio Manager to lead operations for a large commercial real estate client in New York City. The primary role of the Client Portfolio Manager is to enhance client experiences, build long-term meaningful client relationships, and engage with employees that deliver our services in the field. The individual will meet or exceed operational goals by providing high-quality, professional, competent, and committed service and an outstanding client and employee experience. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools, and guidance. • Lead with professionalism and precision to deliver exceptional service and build trusted client relationships, • Cultivate strategic partnerships that drive long-term value and mutual success, • Set the direction, tone, and client-specific plan for achieving agreed-upon service levels and meeting actionable expectations for delivering measurable results, • Focus on hiring, development, and retention of appropriate security officers and Operations Managers and Field Supervisors overseeing remote managed business, • Communicate high service level expectations consistently to the team to ensure client and employee satisfaction and retention, • Engage regularly with clients to share his/her expertise to enhance the value of Allied Universal's offering, • Assist in coordinating the day-to-day team effort of Operations Managers and other assigned personnel to ensure that services are delivered in a quality and cost-effective manner., • Work with assigned personnel to ensure that all contractually scheduled hours are met with a minimum of unbilled overtime., • Coach, counsel, and develop assigned personnel to assist with their opportunity for advancement/promotability, • Capably utilize WinTeam for scheduling and billing and to produce reports (such as Scheduling Activity, Invoice Aging by Tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management, • Enforce Allied policies as outlined by the handbooks and executive memos., • Work with all levels in the organization to identify, analyze and solve problems and create opportunities for continuous improvement, • Act as liaison between Allied Universal and the customer to foster customer intimacy, including travel to/from in person meetings, • Keep records and prepare accurate and timely reports both manually and through automated methods, • Maintain regular attendance to ensure avoidance of unpredictable, frequent, and/or ongoing late arrivals and chronic tardiness, • Must possess one or more of the following:, • Bachelor's degree in criminal justice, business or a related field, • Associate's degree in criminal justice, business or a related field with three (3) years of management experience in a high-volume workforce environment or service industry, • High School diploma with five (5) years of management experience in a high-volume workforce environment or service industry, • Current driver's license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events), • Minimum of two (2) years of experience in successfully building and developing teams, • Minimum of one (1) year of experience driving operational and/or financial metrics while demonstrating strong financial acumen, • Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results, • Results-oriented problem-solving skills that meet client and employee needs, while running a profitable business, • Proven strong service orientation, excellent interpersonal, leadership and organizational skills, • Manage multiple tasks with the ability to manage multiple priorities, complex situations, a diverse team of employees, and client requirements on an ongoing basis., • Excellent verbal and written communication skills with the ability to communicate in a timely manner any changes or recommendations that could have impact on our service image or brand, • Law enforcement, military, and/or contract or proprietary security services experience, • Base salary range: $80,000 to $100,000, • Medical, dental, vision, retirement plan, basic life, AD&D and disability insurance, • Eight paid holidays annually, five sick days, and four personal days, • Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law. #LI-BB1 Closing Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: . Requisition ID 2025-1497153

Job Description Engagement Manager Capstone Integrated Solutions is a comprehensive services provider. Our team consists of outstanding professionals, highly experienced in designing, building, and supporting retail software. We see ourselves as a build-as-a-service provider who follows a repeatable business pattern that can be applied to a variety of platforms and verticals. Having a culture built on outcomes and delivery at the core of the business, Capstone is providing its customers with a complete suite of services for software development, system analysis, integration, implementation, and support, as well as the option to engage a single team to perform all the services they require. Who You Are and What You'll Do: Capstone Integrated Solutions is seeking an experienced Engagement Manager to oversee the successful delivery of our cloud-native application development project. The Engagement Manager will serve as the primary point of contact for stakeholders, ensuring alignment between business objectives and technical execution. This role combines project management, client/stakeholder relationship management, and oversight of delivery operations across multiple development pods. Responsibilities • Project Planning and Execution: Lead the planning, execution, and delivery of multiple concurrent technology projects, ensuring adherence to scope, schedule, and budget constraints., • Stakeholder Collaboration: Build and maintain strong relationships with clients, internal teams, and third-party vendors, serving as the primary point of contact for project-related communications and escalations., • Risk Management: Identify potential risks and issues proactively, develop mitigation strategies, and oversee the resolution of issues to minimize project disruptions., • Resource Allocation: Coordinate with resource managers to allocate project resources effectively, ensuring optimal utilization of talent and skills across projects., • Delivery Excellence: Establish and enforce quality standards and best practices for project delivery, conducting regular reviews and audits to ensure compliance., • Budget and Financial Management: Monitor project budgets and financial performance, tracking expenses, revenue, and margin to ensure projects are delivered within agreed-upon financial targets., • Change Management: Facilitate change management processes to manage scope changes, assess impacts, and obtain necessary approvals from stakeholders., • Reporting and Communication: Prepare and present project status reports, dashboards, and presentations to clients and internal stakeholders, providing insights into project progress, risks, and issues., • Continuous Improvement: Drive continuous improvement initiatives to enhance project management processes, tools, and methodologies, fostering a culture of innovation and excellence. Qualifications: • 5–10 years of experience in project or engagement management for software development initiatives., • Experience managing cross-functional teams, including developers, QA, and architects., • Strong understanding of Agile methodologies and software delivery practices., • Excellent stakeholder communication and relationship management skills., • Proven ability to manage project scope, schedule, and budget in complex software projects., • Experience with cloud-based application projects, preferably involving AWS, Angular, and Python., • Proficiency with project management and collaboration tool Azure Boards. Preferred Qualifications: • PMP or similar project management certification., • Experience in managing multiple pods or distributed development teams., • Familiarity with DevOps practices, CI/CD pipelines, and automated testing., • Strong analytical skills for tracking metrics, forecasting risks, and identifying improvement opportunities. Key Attributes: • Strong leadership presence and the ability to influence without direct authority., • Detail-oriented, with excellent organizational and problem-solving skills., • Proactive in identifying issues, opportunities, and process improvements., • Skilled at balancing technical insight with business objectives., • Collaborative and able to build trust across technical teams and business stakeholders "Our Culture": At Capstone, the central principles that we all adhere to, and the glue that holds us together, are our keystones. Our four keystones are: • "A Customer Obsessed, Delivery Focused, Culture", • We're driven to exceed our customers' expectations by listening, leading, solving problems, and delivering what we promise, • We aim to be the most dependable and trusted partner serving our customers. TRUST = CONSISTENCY x TIME, • "A Culture of Learning and Sharing", • We value "Lifetime Learners"; those who are hungry, competitive, curious, and self-motivated in their pursuit of knowledge., • Personal and professional growth depends on teamwork and continuous learning. By sharing knowledge, skills, ideas, and effort, we benefit our customers, ourselves, and our communities., • We recognize that the thoughts, feelings, and backgrounds of others are as important as our own. Everyone has something to learn and everyone has something they can teach., • Knowledge and ability are valued. Sharing knowledge and helping others learn new capabilities is valued exponentially., • "A Culture of Growth and Scalability", • Growth comes from not establishing barriers in your role. "Cross functional skill sets are valued and help us deliver to our customers in a truly agile fashion. It comes with understanding that when asked to do something new, you will need support, have questions, and make some mistakes along the way., • The most elegant solution is a simple solution. Simple doesn't mean easy. It's often more difficult to break a complex problem down into simple, scalable terms. We don't appreciate, or value, over architected solutions or superfluous coding., • Time is one of our most precious commodities. Scalability implies being respectful of this and passionate about making the most efficient use of each and every one of our team members' time., • "All Work is Strategic", • No matter how small a project or assignment appears, every single engagement is an opportunity for us to prove ourselves, build trust, and develop relationships that last and grow, • Every task, interaction, and commitment matters, • Big or small, we execute our plans and strategies with focus, commitment, and passion We offer: Job Type: Full-time Benefits: • Competitive salary based on experience, • Dental insurance, • Flexible spending account, • Health insurance, • Life insurance, • Paid time off, • Vision insurance, • Work Location: Remote Capstone Integrated Solutions is an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive and safe environment for all employees. Experience comes in many forms, and we're dedicated to adding new perspectives to the team. We encourage you to apply even if your experience doesn't perfectly align with what we have listed. We look forward to hearing from you. No Agencies Please!

Job DescriptionCompany Description Belong in a place where you can be yourself and love what you do. Join our hotel community, where we support you in realizing your true potential. You’ll be part of a team that values every contribution and empowers you to share ideas that elevate our services and create personalized experiences for our guests. Make them feel special, and we’ll do the same for you. Rate: 23$ an Hour Job Description • Must be service quality oriented and be flexible to work evening and weekend hours. Ensures the high standard of services provided for guests and the attainment of the department's qualitative and quantitative targets., • Conveys the hotel's image and atmosphere through his/her exemplary attitude, warm and friendly welcome, availability and frequent presence in the field., • Assists in Managing and motivating the teams in order to improve sales and the quality of F&B services., • Improves the department's results by assisting managers in increasing sales and the productivity of F&B points of saleQualifications, • The Food & Beverage Management Trainee position requires prior experience in a supervisory or internship role in a restaurant establishment., • Minimum 2-year F&B / Hospitality degree required, or in progress toward a 4 year degree, preferably in Hospitality field, • This position will supervise Ambassadors in the shift operations and liaise with kitchen staff as appropriate in order to achieve customer satisfaction and quality service., • Enhances guest satisfaction, • Receives guest comments and complaints, ensuring follow-up, • Develops relationships with guests to encourage loyalty, • Ensures guests receive a warm and personalized welcome, • Constantly strive to provide Total Customer Satisfaction, • Handles multiple priorities and exercises good judgment when dealing with all guest situations, • Maintain staff focus on ‘the Customer’s need’, individualizing and personalizing service where possible, encourage staff to use initiative, • Strong organizational and analytical skills, • Excellent English (oral and written), French or other second language a definite plus, • Develops excellent relations with guests,, • Helps manager to analyze guests' comments and shares them with the team,, • This position assists with the management and coordination of all aspects of the Hotel's Restaurant, Bar, Room Service in all capacities insuring top efficiency and highest guest satisfaction., • Learns purchasing actions from senior managers for the outlets., • Take and checks inventories that have been carried out,, • This position is Not Remote., • The hotel is unable to assist candidates in obtaining work authorization documents., • Visa Requirements: Must be legally eligible to work in the United States. Additional Information Your team and working environment: Ideally situated steps away from Fifth Avenue, Times Square and Grand Central Station, Sofitel New York’s 398 spacious guest rooms including 52 suites provide a haven in the midst of the hustle and bustle of the city. With French inspiration, our ambassadors deliver service from the heart and lifelong memories one guest at a time. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. All your information will be kept confidential according to EEO guidelines. Why work for Accor? Opportunity to develop your talent and grow with the Company Ability to make a difference through our Corporate Social Responsibility activities.

Job Description Vertical Relevance is looking for a Project Manager/ Management Consultant, to join our team as a full-time employee and work remotely. As a Project Manager/ Management Consultant, you will implement solutions as part of a team for customer engagements. This role requires strong teamwork, communication, patience and organization skills needed to drive customer success. At Vertical Relevance we deliver with excellence through teamwork, automating everything, constantly learning and taking ownership for the outcomes our customers experience. Are you ready to join the team? Role Overview * Position: Full-Time Remote Project Manager * Industry Focus: Financial Services (Banking and Compliance). * Mission: Deliver transformation programs across people, processes, and workflows. Responsibilities * Lead and implement solutions for customer engagements. * Drive success through teamwork, automation, learning, and ownership. * Communicate effectively across all levels of management. * Manage multiple priorities and deliverables independently. Requirements Experience: • 10+ years in Project Management, Banking, Risk, Regulatory Compliance, Audit, Governance, or related roles., • 5+ years in financial services, Banking, or related areas., • 5+ years in as a Management Consultant or Consultant., • 2+ year in management or supervisory/project leadership, and client facing engagements. Skills: Strong business process knowledge (Risk, Treasury, Payments, Banking Compliance, Finance). * Excellent verbal and written communication. * Proficiency in MS Office, MS Project, and especially PowerPoint. * Familiarity with OCC rules and banking regulations (preferred). Company Ethos * Values: Excellence, teamwork, automation, continuous learning, ownership. * Services: Strategy, design, implementation, training. * Team: Average 20+ years of industry experience. Vertical Relevance differentiates itself with over 20+ years of experience in the business advisory space. We understand the unique business problems Financial Services Institutions face on a daily basis. Vertical Relevance works for and with your company, ensuring our custom solutions and implementation approaches work within your unique culture and objectives. Our expertise in financial services allows us to turn concepts into realities through a multifaceted approach, involving end-to-end scope and scheduling, cost and quality assurance, and benchmark assessments. Agility in anticipating obstacles allows us to develop modern solutions to modern problems arising in the fast-paced convergence of industries today. We amplify your internal capabilities by improving organizational and professional management, data collection, and business strategy to help you capitalize on new opportunities. Powered by JazzHR Fmasv09Pdw

Job Description At a glance: The Project Manager at MHI is much more than the typical "IT PM" that coordinates timelines. The Project Manager at MHI is responsible for managing the stakeholder's expectations and high priority tasks. You are expected to understand the configuration and solutioning aspects of the project, since this will ultimately make sure the customer is supported and their asks are realistic. You are the one who is also keeping the MHI NSAW developers/consultants on the project up to date with any changes and nuances throughout the project details and timeline. A detail-oriented and highly driven individual is going to excel in this role. An individual who showcases their strengths as a MHI PM with NetSuite and NSAW product knowledge and on-time delivery are provided upward mobility opportunities internally. Your Role: • Lead project management activities such as project planning, creation of work breakdown structures, and change control in a remote or in-person capacity as requested by the client, including but not limited to video or onsite interaction, • Act as lead communicator to internal and external stakeholders regarding expectations, resolutions, and prioritization, • Manage multiple, concurrent projects to quality, on-time and on-budget implementations., • Manage project timelines, resources, and deliverables, ensuring alignment with client goals and industry best practices., • Skilled in using at least one BI platform: Oracle OAC, OBIEE, Tableau, Power BI, Looker, or QlikView., • Solid understanding of ERP systems and associated business processes (NetSuite experience is a strong plus)., • Excellent verbal and written communication skills, with a strong ability to engage both technical and non-technical stakeholders., • Strong business analysis capabilities and a consultative, client-first mindset., • Contribute to various internal MHI initiatives including resource mentorship and ongoing NetSuite education, • Willingness to learn and develop NetSuite product skills in all areas as required by customer engagements, • Undergraduate degree in relevant field or MBA or equivalent work experience, • 5+ years serving as a dedicated Project Manager leading ERP Implementations, • NetSuite certifications highly preferred – NetSuite ERP consultant, NetSuite Certified Administrator, and SuiteFoundation, • Strong background in finance/accounting, consulting and advisory services, general vertical-specific industry experience, • Individual has project managed at least 5 enterprise-level NetSuite or NSAW projects involving multiple dependent workstreams, 3rd parties, and other related complicated business integration requirements., • Comprehensive understanding of landscape of web technologies and standards, • Experience and knowledge of best practices surrounding ERP and proven methodologies, • PMP, Scrum Master, or other formal project management certification., • Experience with Oracle Cloud infrastructure and security best practices., • Take control of projects by acting as lead and having the ability to handle escalations with minimal support Your Life at Myers-Holum & What you Can Expect: Do you desire collaboration? Are you ready to shape your future and positively influence change for your customers? If so, then it's time to join the MHI Team where you can own your individuality and collaborate with other curious and thought-provoking minds. Discover what you are capable of by paving your path through MHI using your expertise and discovering your true potential. Every MHIer is committed to our mission and operating principles; We remain curious as we lead with a genuine interest in people, ideas, and the unknown. We remain humble in knowing we can change how we currently do things and it is our ability to learn and grow that makes us a success. We remain resilient in understanding that success is not linear and that through reflection and a steadfast passion for betterment, we can continue our mindful and purposeful growth. A little about "Us" We've been around for 40 years. You'll get stability & growth with us. Myers-Holum is a technology and management consulting firm that was founded in 1981 and continues to grow year after year. Today we have over 400 remote employees sitting across ten countries; United States, Canada, Mexico, Chile, Uruguay, Philippines, Vietnam, India & Pakistan. The Partnerships we've built. Our cutting-edge technology partners include Oracle NetSuite, Stripe, Google Cloud Platform, Zone Billing, Celigo, and Boomi all working with us to provide the best customer experience throughout each implementation. Our Structure. We're a boutique firm with a strong internal framework. Our powerful model includes robust Sales, Solution Architecture, Resourcing & Enablement, Consulting, Project Management, Managed Services & Development, and Integration departments with subject matter experts sitting in each function. Our Employees. We're a company that recognizes we're only as strong as our people and each person who joins our firm contributes to our well-being. We strive to ensure all employees have a career path within Myers-Holum for both upward and lateral opportunities while maintaining a healthy work-life balance. We're growing and making waves along the way, join us on this journey! Our Process: Our interview process is efficient and provides you with an opportunity to showcase your strengths, current abilities and share your future career aspirations while learning whether Myers-Holum would be a good fit for you. You will be paired with a member of our recruiting team who will handle all of the logistics as well as provide thoughtful feedback after each touchpoint to ensure you are kept within the loop from start to finish. Our recruiting timeline can be flexible to align with your circumstances; our typical timeline can take 2-4 weeks to complete however this can be adjusted or expedited depending on your needs. You can expect the following touchpoints when interviewing with MHI • 30-minute call with our recruiting team, • 60-minute video call with a MHI Team Lead, Delivery Manager, or Practice Manager, • 90-minute interactive "Case Study" session with a Delivery Manager or Practice Manager

Job Description We're seeking highly experienced Merchant Cash Advance Closers who are charismatic, competitive, and highly motivated! If you are already a team leader and have a team, and want to come over even better. Enthusiastic sales representatives who know how lucrative uncapped commission roles are will thrive in this environment. For a decade, High Rise Capital has specialized in providing financing solutions to business owners throughout the U.S., Canada & Puerto Rico. Utilizing our highly coveted, internal CRM platform, as well as leveraging our 100+ lending partner relationships, our goal is to always provide our clients with the most comprehensive funding solutions available. Year after year, High Rise Capital originates over $100+ million in annual business funding, allowing our clients to reach their utmost potential. We take pride in cultivating an atmosphere that's conducive to everyone's success. With over 30 representatives on our team (7 being with us since our company's conception in 2016) we certainly know what it takes to prosper in this industry. Supplying tangible leads, utilizing a secured CRM platform, providing a temporary base-salary, as well as fostering an inclusive and diverse space for our team, are not obligations we take lightly. These are some of the core beliefs equating to our success and to the success of our outstanding team. Requirements Job Description: You will be working in-office (M-F) amongst the industry's leading MCA/Loan Closers. You'll be provided with all the necessary tools and resources needed to reach your financial goals on the very first day you join us. While our primary expertise lies in Merchant Cash Advance, we also provide a wide variety of financial solutions including: Small Business Loans, Lines of Credit, SBA Loans, Term Loans, Equipment Financing, Asset-Based Lending and more! Pay Structure: • Anywhere between $750,000 - $1,000,000 Annually In Commissions., • Unlimited Earning Potential- (Uncapped Commissions.), • Temporary base-pay on a weekly basis., • Contact clients via phone, email, and SMS (ALL tangible leads provided)., • Effectively identify the clients goals and recommend suitable financial solutions for their specific needs., • Thoroughly inform clients about High Rise Capital's financial products. Benefits Qualifications • Strong command of English and excellent communication skills, • Proven customer service and sales experience, • Proficiency in negotiation and B2B sales techniques, • Experience using CRM software, • Background in business development and outbound calling strategies Ability to Commute:

Job Description CPower is a leading Virtual Power Plant platform, monetizing the value of customer-sited energy to intelligently strengthen the grid. For over a decade, we’ve made turning flexible energy into revenue simple for partners and large energy users such as businesses, manufacturers, public institutions and healthcare organizations, delivering over $1.2 billion from demand response and energy flexibility programs to customers since 2015. With 6.7 GW of customer capacity nearly 23,000 sites, we’re empowering energy users across North America, enabling them to benefit from an innovative energy economy. We are seeking a highly capable and results-oriented Project Manager to lead complex generator testing and retrofit and enablement projects that prepare energy assets for participation in regional energy markets. This role is ideal for professionals with a background in engineering, project management, or construction management, and a passion for delivering large-scale infrastructure projects with precision and impact. This is a remote Contractor position with a preference for candidates located in the New York metro area and is not a benefit eligible role. Essential Duties and Responsibilities • Lead generator retrofit and enablement projects from planning through execution., • Manage project cost, schedule, scope, and risk to ensure timely, on-budget delivery., • Develop and maintain detailed project documentation, including schedules, budgets, risk registers, and progress reports., • Track milestones, report progress to leadership, and drive continuous improvement in project execution., • Coordinate efforts across multiple departments including Operations, Sales, IT, and Regulatory to align technical and commercial deliverables., • Facilitate stakeholder meetings, drive issue resolution, and ensure accountability across all project phases., • Engage proactively with customers throughout all project phases to understand their needs, provide regular updates, and address concerns promptly., • Foster strong client relationships by serving as the primary point of contact, ensuring expectations are clearly communicated and met., • Collaborate with customers to incorporate feedback, resolve issues efficiently, and drive overall satisfaction with project outcomes., • Oversee asset readiness for energy market participation, including regulatory and environmental compliance., • Bachelor’s degree and background in Engineering, Project Management, or Construction Management., • Project management professional (PMP) certification, a plus., • 3+ years of experience managing large infrastructure or energy projects., • Strong command of cost control, scheduling tools, and scope management., • Excellent communication, leadership, and organizational skills., • Strong preference for candidates located within 100 miles of New York City. CPower is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. We believe that diversity and inclusion among our team members is critical to our success as a company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

Job DescriptionWho We AreQvest US is the global leader in technology and business consulting for the Media & Entertainment and Consumer Packaged Goods & Retail industries. We strategize, advise, design, develop and implement future-forward business & technology solutions. With expertise in digital media supply chain, data & analytics, IP & rights management, broadcast transformation, Salesforce and applied AI, our exceptionally talented teams partner with Fortune 1,000 companies to revolutionize markets and set new industry standards. Who We're SeekingQvest US is seeking an experienced Management Consultant to join our growing Digital Media Supply Chain (DMSC) practice. In this role, you will lead projects that optimize and automate the Digital Media Supply Chain ecosystem for our clients. We define Digital Media Supply Chain as the connected systems and processes from initial content capture/creation through Direct to Consumer services and sites. In many cases the Digital Media Supply Chain will have the combination of the following solution stacks: -Enterprise / MarTech - ERP, CRM, DMP, PIM/PLM, Packaging Management-Asset management - Enterprise DAM, Work In Progress DAM, MAM, Review and Approval-Metadata - MDM, Rights, Project & Campaign Management, User and Consumer Profiles-Automated Content Processing and Protection - Transcode, DRM, Fingerprinting, Watermarking, Encryption-Analytics - Data Lake, Analytics, Reporting/Visualization, Trends/Predictions, Machine Learning-Digital Publishing - CMS, eCommerce, Omni Channel, Streaming Services-Workflow Orchestration-Infrastructure and Infrastructure Services - Cloud, On Premise, and Hybrid-User Experiences - UX/Portals to meet customer needs across and integrated supply chain We are looking for an industrious technologist that can help define and implement all or portions of the DMSC ecosystem. This individual will need to both contribute directly to projects/deliverables and lead/motivate teams and digital transformation initiatives. Qvest US has focused DMSC projects on long form video (e.g. Theatrical, episodic) and enterprise marketing.What you'll do • Lead several types of business and technology consulting project teams through all core project phases, including project setup, requirements gathering, design/architecture, development, testing and deployment., • Lead the technical portion of project teams consisting of Qvest US team members and client resources. This role will require you to work with resources from Qvest's consulting and Innovation Development Center (IDC) practices., • For Digital Media Supply Chain projects, manage the full implementation lifecycle for multiple components of the Digital Media Supply Chain ecosystem., • Facilitate workshops, provide status updates, and lead meetings across the executive levels of client organizations., • Maintain strong client relationships while identifying opportunities beyond your current engagement., • Proactively identify risks and issues, and provide mitigation strategies., • Contribute to internal growth initiatives including mentorship, recruitment, strategy and/or methodology enhancement.What you'll bring, • 5 - 8 years consulting experience with a consulting firm with system integration experience, • 5 years of work experience implementing/managing DMSC or other digital media delivery solutions including managing the full implementation lifecycle for delivery of systems solutions (analysis, design, develop, test, deploy, support), • At least 2 Digital Media Supply Chain (DMSC) implementations and at least 1 successful DMSC implementation serving as Tech Lead/Architect, • Experience in developing DMSC and Digital Media Supply architectures from both an infrastructure and software perspective, • Experience in architecting storage and network solutions to be able to support large file distribution, • History of successful upward management and communication to leadership, • Ability to collaborate with subject matter experts, cross-functional resources and business stakeholders to understand and document business requirements, • Ability to plan, prioritize and manage delivery of custom development projects based on business requirements, • Experience with localization use cases, • Knowledge with numerous file formats and codecs with a focus on video, • Must have experience with agile/SCRUM development methodologies, • Must have experience with software development life-cycle principles, • Strong analytical skills, • Bachelor's degree in engineering, information systems, computer science, business administration, or other related fields, • History of success throughout academic and business career, • Exceptional communication skillsPreferred Experience, • Exposure to Media and Entertainment Industry a plus

Job DescriptionCoreWeave is The Essential Cloud for AI™. Built for pioneers by pioneers, CoreWeave delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with confidence. Trusted by leading AI labs, startups, and global enterprises, CoreWeave combines superior infrastructure performance with deep technical expertise to accelerate breakthroughs and turn compute into capability. Founded in 2017, CoreWeave became a publicly traded company (Nasdaq: CRWV) in March 2025. Learn more at . About the Role: As the Cloud Platform; Production Engineer – Team Lead, you will be at the heart of CoreWeave's cloud infrastructure stability and reliability. This senior generalist role is designed to provide strategic direction, operational continuity, and technical expertise across various facets of our platform. You will act as a bridge between engineering reliability and broader technical and organizational goals, ensuring a seamless connection between incident response, platform reliability, and team development. You will be responsible for guiding the team's response to critical incidents, tracking performance against Service Level Objectives (SLOs), and driving improvements that enhance both operational readiness and reliability across the organization. Your leadership will go beyond the immediate tactical resolution of incidents, ensuring that we continuously evolve our processes, communication, and training to support ongoing operational excellence. The Cloud Platform; Production Engineer Team Lead will reduce ambiguity, provide clarity, and keep reliability at the forefront of decision-making. Key Responsibilities: Incident Management & Recovery: • Act as the Incident Commander during incidents, providing decisive leadership to ensure timely and effective resolution while minimizing impact., • Coordinate cross-functional teams, including engineering, operations, and customer-facing units, during incidents, ensuring clear communication at all stages., • Lead root cause analysis (RCA) efforts, working with engineering teams to implement long-term, sustainable solutions and prevent recurrence., • Own and refine the post-incident review (PIR) process, ensuring actionable outcomes and continuous learning across the team., • Oversee the creation and maintenance of incident response playbooks to ensure team readiness for diverse failure scenarios., • Define and track Service Level Objectives (SLOs) and ensure alignment with business goals and team objectives., • Champion the use of SLOs to guide incident prioritization, drive improvements, and communicate reliability outcomes., • Identify and lead initiatives to improve system resilience, scalability, and disaster recovery capabilities across the platform., • Develop and optimize KPIs, SLAs, and performance metrics for incident management and operational efficiency., • Spearhead the implementation of automation strategies to reduce Mean Time to Detection (MTTD) and Mean Time to Recovery (MTTR), while increasing overall platform reliability. Team Development & Mentorship: • Lead the development of the team by training and mentoring Production Engineer I/II in incident management best practices, tools, and systems., • Foster a collaborative environment where knowledge sharing, continuous learning, and feedback are prioritized., • Support the creation and evolution of team processes, ensuring scalability and the ability to respond effectively to both current and future needs. Minimun Qualifications • 4+ years of experience in production engineering, cloud operations, site reliability engineering (SRE), or incident response roles., • Deep knowledge of cloud platforms (e.g., Kubernetes-based infrastructure, AWS, GCP)., • Strong familiarity with incident management frameworks such as ITIL and SRE best practices., • Proficiency with monitoring and alerting tools (e.g., Prometheus, Grafana) and strong understanding of observability principles., • Hands-on experience with automation, scripting, and configuration management tools (e.g., Python, Bash, Terraform)., • Demonstrated ability to make critical decisions under pressure, guiding teams through high-stakes incident resolution., • Excellent communication skills, with the ability to translate complex technical issues for both technical and non-technical stakeholders., • Proven experience mentoring and coaching technical teams, driving a culture of growth and continuous improvement., • Applicants must have work authorization that does not require sponsorship from the company now or in the future.Preferred Qualifications:, • Previous experience in an Incident Commander role, managing high-priority incidents and major service restorations., • Advanced knowledge of Kubernetes, containerization, and distributed systems., • Familiarity with change management processes, post-incident analysis techniques, and runbook automation. What We Offer The range we've posted represents the typical compensation range for this role. To determine actual compensation, we review the market rate for each candidate which can include a variety of factors. These include qualifications, experience, interview performance, and location. In addition to a competitive salary, we offer a variety of benefits to support your needs, including: • Medical, dental, and vision insurance - 100% paid for by CoreWeave, • Company-paid Life Insurance, • Voluntary supplemental life insurance, • Short and long-term disability insurance, • Flexible Spending Account, • Health Savings Account, • Tuition Reimbursement, • Ability to Participate in Employee Stock Purchase Program (ESPP), • Mental Wellness Benefits through Spring Health, • Family-Forming support provided by Carrot, • Paid Parental Leave, • Flexible, full-service childcare support with Kinside, • 401(k) with a generous employer match, • Flexible PTO, • Catered lunch each day in our office and data center locations, • A casual work environment While we prioritize a hybrid work environment, remote work may be considered for candidates located more than 30 miles from an office, based on role requirements for specialized skill sets. New hires will be invited to attend onboarding at one of our hubs within their first month. Teams also gather quarterly to support collaboration California Consumer Privacy Act - California applicants only CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment and consistent with the Americans with Disabilities Act (ADA), CoreWeave will ensure that qualified applicants and candidates with disabilities are provided reasonable accommodations for the hiring process, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed, please contact: . Export Control Compliance This position requires access to export controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must either be (A) a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident (green card holder), (iii) refugee under 8 U.S.C. § 1157, or (iv) asylee under 8 U.S.C. § 1158, (B) eligible to access the export controlled information without a required export authorization, or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency. CoreWeave may, for legitimate business reasons, decline to pursue any export licensing process.

Job Description Company Description: At Fenergo, we’re not just building software, we’re transforming how the world’s leading financial institutions fight financial crime. Headquartered in Dublin and trusted by over 100 of the world’s top financial institutions, we’re on a mission to change the game. We’re more than a global leader in AI-powered client lifecycle management, we’re reimagining how financial institutions tackle compliance. From Know Your Customer (KYC) and Anti-Money Laundering (AML) to rapidly evolving regulations, we turn complexity into clarity. Our FinCrime Operating System, powered by agentic AI and intelligent automation, helps financial institutions move faster, act smarter, and stay safer across 120+ countries. But we don’t stop there. At Fenergo, we believe in a world where financial institutions aren’t just compliant, they’re confident. Where technology doesn’t just meet regulations, it stays ahead of them. Our mission is to empower financial institutions to stop financial crime and create a safer world. Every product we build, every innovation we deliver, and every partnership we forge is shaped by that belief. We’re tackling some of the toughest challenges in financial technology. From speeding up onboarding to uncovering hidden risks, our work empowers banks to serve their customers with speed, integrity, and peace of mind. Join us, and be part of a team that’s building smart solutions, solving real problems, and shaping the future together. Overview of Role: As a Senior Program Delivery Manager at Fenergo, you will be at the forefront of some of our most strategic client transformations, leading the successful delivery of complex, multi-workstream SaaS implementations for the world's top financial institutions. This is a high-impact, client-facing leadership role where you will be accountable for program outcomes, financial performance, and executive-level governance. You will act as a key leader within our global delivery community, not only executing with excellence but also mentoring other delivery managers and actively contributing to the evolution of our best-practice delivery frameworks. This is a crucial role for an experienced leader who thrives on navigating complexity, building trusted client relationships, and shaping the standards for world-class SaaS delivery. Requirements Main Responsibilities: • Lead the end-to-end delivery of large-scale, multi-workstream client implementation programs, ensuring they are delivered on time, on budget, and to a high standard of quality., • Own program-level commercial and financial governance, including accountability for Statements of Work (SOWs), change control, budget management, and margin performance., • Build and maintain trusted relationships with senior client stakeholders and executive sponsors, leading program governance forums and ensuring strategic alignment on key decisions and outcomes., • Act as a leader and mentor within the delivery community, coaching other Program Delivery Managers, sharing best practices, and setting the standard for delivery excellence., • Proactively manage program-level risks, issues, and dependencies, providing clear, data-driven reporting and transparently managing escalations with internal and client executives., • Drive alignment across all internal functions—including Client Success, Product, and technical teams—to ensure a cohesive and seamless delivery experience for the client., • Contribute to the continuous improvement of our global delivery methodology, sharing learnings from your programs to help refine our playbooks, tooling, and best practices. Requirements: • 10+ years of experience in program management, with a proven track record of leading large-scale, complex SaaS transformation programs for enterprise clients, ideally in the financial services sector., • Strong commercial acumen with direct experience shaping and managing Statements of Work (SOWs), change control, and multi-million-dollar program budgets., • Exceptional executive-level communication and stakeholder management skills, with the ability to build trust and influence senior client sponsors and internal leaders., • Deep understanding of a range of delivery frameworks (e.g., Agile, Waterfall, Hybrid) and the ability to tailor the approach to the specific needs of complex, multi-workstream programs., • Demonstrated ability to lead and mentor others, with a passion for developing talent and improving how teams deliver., • A formal project or program management certification (e.g., PMP, PRINCE2, Agile/SAFe). Nice to Have: • Direct experience with Client Lifecycle Management (CLM), KYC, AML, or other financial crime compliance technology platforms., • Experience delivering projects that involve significant data migration and complex systems integration., • Experience working in a fast-paced, private equity-backed environment. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. We value people who are eager to learn and grow. Benefits Our promise to you We are striving to become global leaders across financial crime we operate in and as part of that we are a high-performing highly collaborative team that works cross-functionally to accommodate our client’s needs. • Collaboration: Working together to achieve our best, • Outcomes: Drive Success in every engagement, • Respect: A collective feeling of inclusion and belonging, • Excellence: Continuously raising the bar What’s in it for you? • Comprehensive Medical, Dental, and Vision coverage provided through Cigna, • Access to Cobra Coverage, • Employee Assistance Programme available via Cigna, • 401k retirement savings plan, • Life, Accident, and Disability Cover offered through Cigna, • Participation in a Savings and Transformation Scheme, • Opportunity to earn an annual company bonus based on performance, • Generous 20 days of Paid Time Off (PTO) annually, • 3 company closure days for designated holidays, • Access to extensive training programs, including both classroom and online options through 'Fenergo University', • Implementation of a Buddy system for all new starters to provide guidance and support, • Opportunity to work on a cutting-edge Fintech product, utilizing the latest tools and technologies, • Defined training and role tracking to monitor and support your career development and progress, • Enjoy complimentary lunches provided in the office, • Work From Home set-up allowance to support a comfortable and efficient remote working environment, • Salary range $155,000-$165,000 PA + performance related incentives Diversity, Equality, and Inclusivity Fenergo is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace, where all employees are valued, respected, and can reach their full potential. We do not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law. Our hiring decisions are based solely on qualifications, merit, and business needs. We believe that a diverse workforce enriches our company culture, fosters innovation, and contributes to our overall success. We strive to provide a fair and supportive environment for all employees, promoting equal opportunities for career development and advancement. We encourage all qualified individuals to apply for employment opportunities and join our team in contributing to a collaborative and inclusive work environment.

Call Center / Fully Remote] - Anywhere in U.Both PT & FT Available / Medical, Dental, Vision / PTO / 401K - As a Customer Service Agent you'll: Receive inbound calls and make outbound service calls, assess the customer's transportation needs, and assist appropriately; Interact with clients, transpor

Customer Service / Fully Remote] - Anywhere in U. Competitive pay / $500 retention bonus / Medical, dental, and vision / 401K / PTO / Equipment provided / Paid training - As a Call Center Support Rep you'll: Receive a large volume of inbound phone calls; Assist with outbound call campaigns; Answer g

Job Description DEBT SPECIALIST Are you looking for a Debt Specialist opportunity that offers: • a competitive compensation plan, • uncapped earning potential reaching over $100K to upwards of $200K or more Responsibilities: As a Debt Specialist with National Debt Cure you will… • Successfully acquire new customers through prospecting efforts and by fielding new inbound inquiries, • Engage customers from our existing database through various channels (phone, email, SMS, etc.), • Work and collaborate with members of cross-department team to manage active, in-process business and provide exceptional, responsive customer service, • Analyze client portfolios to determine the best strategy to help clients achieve financial freedom as quickly as possible We offer… • Hourly wage starting at 15.00 + a generous tiered commission. (On average, a first-year sales representative can expect to earn $55,000 or more. Experienced sales reps can make $100k+), • Remote (work-from-home) position for applicants who have prior debt settlement or related sales experience only, • Competitive compensation package, • Awards for reaching production targets, • Ongoing sales training, • Accelerated Growth Opportunity, • 401K with Company Match, • 7 Days PTO, • Paid Holidays, • An Unmatched Company Culture, • 1+ years experience as a Debt Specialist/Debt Resolution Specialist, • Strong business acumen and professionalism, • Excellent verbal and written communication, • High energy, competitive, passionate, and motivated to be #1, • Ability to thrive in a fast-paced environment, • Effective communicator & listener, • Enjoys talking to people on the phone, • Displays empathy, understanding & relatability, • Strong problem-solving skills and detail oriented, • Can work independently and with a team Company DescriptionWell established, owner operated, company operating successfully since 2006, having helped well over 100,000 consumers nationwide. Majority of our employees, affiliates and vendors have been with the company for well over 8 years and counting. We offer the right candidates opportunities across multiple verticals to increase earning potential.Well established, owner operated, company operating successfully since 2006, having helped well over 100,000 consumers nationwide. Majority of our employees, affiliates and vendors have been with the company for well over 8 years and counting. We offer the right candidates opportunities across multiple verticals to increase earning potential.

Job Description WHY WORK WITH US? We do more than meet goals; we are overachievers who are determined to make every meeting with our client a positive one to share information, review old goals, and plan to meet new ones. We provide high-quality one-on-one meetings with our clients so that we can perfect every strategy to meet our client’s desires. We continue to succeed today because we believe in crafting a long-lasting relationship with our clients. Requirements: * All applicants must be 18+ years of age & eligible to work in the US * All applicants should be able to commute daily * No sales experience is required, but experience in retail sales, customer service, hospitality, sport, teamwork, leadership, or similar can be helpful * A degree is not required either, but ambitious graduates with business-related degrees often do well People with a degree or background involving business, management, competition, athletics, training, sport, leadership, or teamwork tend to fit in nicely with our existing team, but we welcome people from all levels of education and experience. Job Description: * Dealing with customers via telephone, email, and in person. * Resolving client issues in a friendly, helpful way. * Provide price tariffs and amend as required. * Responding to client inquiries. * Attending staff and client meetings. * Tracking sales and maintaining records. * Helping the sales team to acquire new customers. * Up-selling where appropriate. * Providing general admin support. ABOUT US: We provide expert and accurate marketing strategies, research, and events to our clients. We understand that the success of our clients and our success go hand-in-hand. Our office is a fun and positive work environment, creating a happy staff who pride our work. FOR IMMEDIATE CONSIDERATION, SEND YOUR RESUME THROUGH THE ONLINE APPLICATION PROCESS! Company DescriptionWe’re a team of creatives who are excited about unique ideas and help brands, teams and companies to create amazing identity by crafting top-notch marketing projects. We generate excitement, engage potential customers, build brand value increase revenue and drive results across key areas such as marketing and digital, sales, audience engagement, social reach and customer satisfaction.We’re a team of creatives who are excited about unique ideas and help brands, teams and companies to create amazing identity by crafting top-notch marketing projects.\r\n\r\nWe generate excitement, engage potential customers, build brand value increase revenue and drive results across key areas such as marketing and digital, sales, audience engagement, social reach and customer satisfaction.

Job Description Position Summary The Service Desk Technician provides first-line IT support within a federal contractor environment, ensuring reliable access, security, and functionality of end-user systems and applications. The ideal candidate demonstrates professionalism, attention to detail, and strong troubleshooting skills in an enterprise environment. Key Responsibilities • Serve as the initial point of contact for all IT incidents and service requests via phone, email, or ServiceNow., • Create, assign, and update tickets accurately in ServiceNow in accordance with established SLAs and ITIL best practices., • Troubleshoot and resolve Tier 1 support issues, including:, • Windows 10/11 operating system performance and configuration, • Microsoft 365 and standard office applications, • VPN, remote access, and network connectivity issues, • Printer and peripheral setup, • Account management in Active Directory, Exchange, and multifactor authentication tools, • Escalate complex incidents to Tier 2 or Tier 3 teams with complete technical documentation., • Follow security protocols for handling user credentials, data, and systems., • Support user onboarding/offboarding, including provisioning and deactivation of system access., • Document procedures and resolutions to expand the team's internal knowledge base., • Contribute to a culture of continuous improvement and service excellence., • Troubleshoot and resolve Tier 1 support issues, including:, • Windows 10/11 operating system performance and configuration, • Microsoft 365 and standard office applications, • VPN, remote access, and network connectivity issues, • Printer and peripheral setup, • Account management in Active Directory, Exchange, and multifactor authentication tools Required: • Ability to obtain and maintain a Public Trust., • 8 + years of help desk or desktop support experience in an enterprise or government environment., • Experience with ServiceNow or other IT service management platforms., • Proficiency in supporting Windows desktop environments, Active Directory, and Microsoft 365., • Strong customer service, communication, and documentation skills., • Professional demeanor and strong sense of accountability., • Excellent communication skills across technical and non-technical audiences., • Detail-oriented and disciplined in following procedures and documentation standards., • Onsite presence at a federal facility., • Participation in rotating shifts or on-call coverage may be required per contract terms.

Job Description Job Summary We are seeking a highly motivated and technically skilled Field Service Support Technician (IT) to provide onsite IT support to our clients across New York City and the tri-state area. This role involves supporting all client-side technology including workstations, servers, networking equipment, printers, ISP hardware, and third-party applications. The technician will also participate in project-based implementations such as workstation and server deployments, network equipment installations, ISP setups, application upgrades, and disaster recovery testing. Drivers License required where necessary Key Responsibilities • Provide IT support for Microsoft core business applications and environments., • Deliver technical support for Microsoft technologies, including:, • Basic troubleshooting of Office 365 and other Exchange platforms., • Active Directory user management (adds/moves/changes)., • Assist with PC builds and network equipment deployments as part of project initiatives., • Troubleshoot and resolve desktop, laptop, and peripheral connectivity issues., • Troubleshoot and support networking components including:, • ISP circuits, firewalls, switches, wireless devices, and phone systems., • Install Microsoft and third-party software applications., • Implement and support remote access solutions (e.g., VPN)., • Document and maintain detailed records of client environments., • Escalate complex service issues as needed to higher-level support., • Communicate proactively with clients regarding issue status, planned changes, and service outages., • Monitor network performance (availability, latency, utilization) and address issues or escalate when appropriate., • Maintain clean and organized IT/server rooms., • Manage asset tracking and inventory updates., • Associate degree in Computer & Information Science, Computer Information Systems, or a related field preferred., • Minimum 3 years of experience as an onsite or field service technician., • A+ certification required., • Strong interpersonal and customer service skills with the ability to tailor communication to various technical skill levels., • Proven ability to work independently while managing multiple high-priority tasks under pressure., • Hands-on experience building desktops and laptops., • Experience with racking, stacking, and patching network equipment., • Proficiency with ConnectWise (or similar ticketing system), including entering and updating service tickets., • Willingness to complete ConnectWise University training and blueprints., • Strong understanding of network administration principles and IT support processes., • Self-motivated to stay current with IT trends via publications and online resources., • Familiarity with standard office IT practices and terminology., • Consistent ability to adapt to shifting priorities and respond effectively to ambiguity., • Strong analytical and decision-making skills with a proactive, team-oriented attitude.

Job Description * Fully On-Site Role in Midtown NYC * Our client, a financial firm based in midtown NYC is looking for a motivated & driven Desktop Engineer to join the team. This role is ideal for someone who is passionate about technology, eager to learn, and ready to grow into more advanced engineering responsibilities. You will assist with deploying, maintaining, and supporting desktop systems, hardware, and software across the firm in a fast-paced trading environment. Key Responsibilities • Provide day-to-day technical support for end users, including troubleshooting hardware, software, and at times white glove service., • Assist with setting up, imaging, and configuring Windows systems and mobile devices., • Support user onboarding and off-boarding, including account setup, equipment distribution, and workstation preparation., • Perform routine system updates, patching, and software installations through management tools., • Help maintain and update asset inventory, ensuring accurate tracking of all devices., • Support the Desktop Engineering team with device lifecycle management, including repair, replacement, and decommissioning., • Collaborate with IT teams to ensure security standards, policies, and configuration baselines are followed., • Document processes, solutions, and troubleshooting steps in the IT knowledge base., • Escalate complex issues as needed while continuing to learn and contribute. Required Qualifications • 2+ years of experience in IT support, help desk, or desktop., • Basic understanding of Windows operating systems and typical enterprise software., • Familiarity with Active Directory, user permissions, and account management., • Working knowledge of network fundamentals (DNS, DHCP, Wi-Fi, VPN.), • Strong working knowledge of cybersecurity best practices., • Experience with hardware troubleshooting for desktops, laptops, and peripherals., • Strong communication, customer service, and problem-solving skills. Preferred Skills (Big Plus) • Exposure to Cybersecurity platforms, Cloud services and Microsoft Administration., • Basic scripting knowledge (PowerShell, Python or similar)., • Experience supporting remote and hybrid employees., • Certifications such as Network+, and/or Microsoft certifications.Company DescriptionMid size financial firm where this role is highly visible and has growth potential.Mid size financial firm where this role is highly visible and has growth potential.

Job Description About the Role We’re seeking a dependable and skilled Help-Desk Technician to lead internal IT support operations for our NYC office and broader business units. You’ll provide direct on-site support to users based in Midtown Manhattan, while also maintaining connectivity and coordination with our Great Neck headquarters and field operations. This role combines hands-on computer hardware and application support along with infrastructure support. You’ll also act as a local advocate, ensuring that corporate policies are implemented effectively and appropriately for our teams on the ground. Key Responsibilities * Provide on-site technical support at our Midtown Manhattan office for desktops, laptops, applications, printers, and network services. * Administer Microsoft 365 environment (Teams, SharePoint, Exchange, OneDrive, Intune) and manage user accounts, devices, and licensing. * Maintain and support infrastructure across Great Neck HQ and remote offices as needed. * Collaborate with corporate IT to implement corporate-wide tools, security standards, and global policies—while advocating for local business needs. * Handle hardware provisioning, software deployment, onboarding/offboarding, and asset tracking. * Troubleshoot and support specialized applications (e.g., Autodesk, financial, and HR systems). * Document IT processes, configurations, and troubleshooting procedures; contribute to internal knowledge sharing. * Assist with training users on technology best practices. * Ensure business continuity by proactively maintaining system stability and responding to critical issues. * Travel to Great Neck Backoffice and local job sites in NY and New Jersey as needed to support users and coordinate infrastructure needs. Qualifications Required: * 5+ years of experience in internal IT support, systems administration, or desktop/infrastructure management within a mid-sized or enterprise organization. * Advanced proficiency with Microsoft 365 ecosystem, including administration of Exchange Online, SharePoint, OneDrive, Teams, and device management through Intune/Endpoint Manager. * Strong working knowledge of Windows operating systems (Windows 10/11) and basic user and group management. Understanding AD, DNS, DHCP, Group Policy concepts. * Basic knowledge of networking fundamentals, including cabling standards, WAN circuits, routing and switching, firewalls, DMZs, VLANs, and IP addressing and subnetting * Experience supporting business productivity and line-of-business applications, including installation, configuration, troubleshooting, and updates (e.g., MS Office, Adobe products, finance or HR tools, Autodesk applications). * Hands-on experience with IT asset management, including imaging, deployment, hardware inventory, and lifecycle replacement. * Ability to troubleshoot complex hardware and software issues, independently or with vendor support, and follow through to resolution. * Excellent communication skills, both written and verbal — able to clearly explain technical concepts to non-technical users and document procedures and solutions. * Ability to prioritize, manage, and execute multiple concurrent tasks in a dynamic environment with shifting priorities. * Strong sense of ownership and follow-through — demonstrates initiative and holds themselves accountable for deliverables. * Demonstrated ability to work independently with minimal supervision, while also being a collaborative team player who can work cross-functionally. * Customer service mindset — friendly, professional demeanor and a commitment to user satisfaction and technical excellence. * Willingness and ability to travel between Midtown Manhattan, Great Neck HQ, and local job sites as needed, sometimes on short notice. Preferred: * Experience in hybrid desktop/server environments or enterprise settings * Exposure to Power Automate, Power Apps, or SharePoint customization * Familiarity with Autodesk licensing and support and other construction related applications * IT certifications such as CompTIA A+/Network+, Google IT Support Professional Certificate, Microsoft Fundamentals. What You’ll Bring * A proactive, solutions-focused mindset * The confidence to represent end users and advocate for practical solutions * The discipline to self-manage while staying aligned with team goals * A calm, supportive attitude under pressure * A strong sense of ownership and pride in the technology experience you deliver Company DescriptionUni-Data & Communications, Inc. was formed in 1989 to service the IT infrastructure support needs of the financial services community. Uni-Data is a nationwide IT services company with several hundred full time employees, operating in 20 states. The company maintains three primary lines of business: Technical Services (IT outsourcing, staff augmentation, IMAC/break-fix, software packaging and distribution, PC/VDI deployments, project management); Managed Services (on-shore, NYC-based service-desk, Audio/Visual, SMB IT outsourcing); Uni-Data is a subsidiary of the Unity International Group, which is a conglomerate composed of electrical contracting, integrated maintenance, and IT services businesses.Uni-Data & Communications, Inc. was formed in 1989 to service the IT \r\ninfrastructure support needs of the financial services community. \r\n\r\nUni-Data is a nationwide IT services company with several hundred full time employees, operating in 20 states. The company maintains three primary lines of business: Technical Services (IT outsourcing, staff augmentation, IMAC/break-fix, software packaging and distribution, PC/VDI deployments, project management); Managed Services (on-shore, NYC-based service-desk, Audio/Visual, SMB IT outsourcing); Uni-Data is a subsidiary of the Unity International Group, which is a conglomerate composed of electrical contracting, integrated maintenance, and IT services businesses.

Job Description If you’re looking to learn from a winning information technology team and receive outstanding benefits that support your family- while working for a company that takes a people-first approach to business, we invite you to explore our IT support engineer position. The overall performance objective of the Support Engineer I is to provide the best possible support and customer service to our clients. They are responsible for handling requests that are submitted by our customers (typically by phone) and in all cases using good judgment and timeliness in responding to and resolving each issue to the customer’s satisfaction. Success is defined by the timely resolution of requests in the best possible order based on priority. The position requires accurate documentation, tracking, and monitoring to ensure a timely resolution. Essential Functions and Responsibilities Customer Facing • Provide front line phone coverage, and participate in various call center groups., • Provide on-site assistance to clients within your local geography., • Provide excellent customer service to Xantrion’s client base., • Provide technical support as assigned for issues related to computer systems, software, and hardware., • Log and track support requests in ConnectWise., • Prioritize and/or escalate tickets as required to ensure customer satisfaction., • Brief customers, as well as management, on the status of current resolution efforts., • Work with third party support providers when necessary., • Submit semi-monthly timesheet and expense reports., • Attending scheduled training and meeting sessions., • Ability to work a variable shift any time during Xantrion’s business hours., • Perform audits of customer information and systems as necessary to ensure accuracy., • Take support tickets from the dispatcher., • Update and schedule service tickets until issues have been resolved or further escalated. Formal Education & Certification • Bachelor’s degree from a four-year university or equivalent experience (not required), • Minimum of 3 years of technical support experience required, • On-site technical support experience preferred., • Basic diagnostic and analytical skills., • Basic competency in the use and troubleshooting of MS Office products., • Experience using Windows 10, 11, and/or Mac OS., • Basic computer literacy across both hardware and software., • Positive attitude., • Strong written, oral, and interpersonal communication skills., • Strong telephone presence with organized follow-up skills., • Ability to follow established operating procedures, • Strong, service-oriented, customer-focused., • Strong attention to detail., • Experience working constructively in a team-oriented, collaborative environment., • Ability to effectively multitask, managing time, prioritizing and executing tasks in a high-pressure environment., • Demonstrated interpersonal skills, able to foster strong relationships internally and externally., • Manager and peer review of goal achievement., • Coachability, willingness to work as a member of a team., • Detailed ticket notes at every step of the resolution., • Appropriate amount of time is correctly coded per day., • Ticket queue is properly scheduled. Assigned tasks do not “fall through the cracks”., • Internal and external customer satisfaction scores., • Sitting or Standing for Long Periods: Ability to remain seated or standing at a workstation for extended durations, with regular breaks to prevent fatigue and maintain comfort., • Viewing a Computer Monitor: Sustained ability to focus on a computer screen for tasks such as reading, typing, and data entry, with appropriate lighting and screen settings to reduce eye strain., • Digital Dexterity and Hand/Eye Coordination: Proficient use of hands and fingers to operate office equipment, including frequent alpha/numeric keyboarding, mouse usage, and handling other peripherals with precision., • Oral Communications: Engaging in clear and effective verbal communication over the phone, video calls, and occasionally in person, requiring strong speech and active listening skills., • Use of Peripheral Devices: Handling and operating devices such as a mouse, headset, and other computer accessories with precision and ease., • Basic Ergonomic Adjustments: Ability to adjust seating, monitor height, and other workstation elements to maintain comfort and reduce physical strain., • Environmental Awareness: Maintaining a workspace free from excessive noise and distractions to ensure focus and productivity., • Occasional Lifting and Moving: Ability to lift and move light objects, such as laptops, documents, and office supplies, as needed., • Periodic Travel to Customer Offices: Willingness and ability to travel to customer offices as required, which may involve air travel, driving, ride-sharing, or using public transportation., • Periodic Travel to Xantrion’s Office: Willingness and ability to travel to Xantrion's office or shared workspace as needed, which may involve air travel, driving, ride-sharing, or using public transportation., • Light Lifting and Carrying of Computers and Equipment: Ability to lift and carry computers and related equipment, typically weighing up to 20 pounds., • Follow and support company policies and procedures as well as all local, state, and federal laws., • Always maintain confidentiality of company and customer records and information., • Maintain a professional image, adhering to Xantrion’s dress code., • Must have an existing cell phone (running current Android or iOS)., • Must have a reliable, high-speed internet connection that effectively supports work responsibilities, including video conferencing., • Must have a dedicated, secure, and private workspace. Unless arranged by Xantrion, shared work environments, such as coworking spaces, are unacceptable. Client information must always be kept private., • Must use Xantrion-provided PC and headset to execute job functions.Benefits, • Salary range $60K - $70K; depending on experience., • 100% of medical, dental, and vision for you and your family., • 401K with company match up to 4% of salary., • Certification reimbursement and annual training budget., • 17 Days PTO per year in addition to paid training days. Powered by JazzHR zE3T8GqjoZ

Job Description *Applicants MUST submit a cover letter with resume to be considered. *This position will require in-office presence. Hybrid work schedules may be possible based on specific job duties and consistent with ESD policy. *Minorities, women, and individuals with disabilities are encouraged to apply. Please contact Human Resources if you require an accommodation. BASIC FUNCTION: Provide end users with all hardware and software technical support in a timely and courteous manner. Must also be able to identify, research, and resolve computer problems. Strong troubleshooting skills a must. Should be able to communicate clearly (written & verbal); work well under pressure and capable of prioritizing assignments. WORK PERFORMED: • Assisting all staff via phone, email, and Helpdesk ticketing solution in a courteous and efficient manner., • Maintain helpdesk coverage; user follow-ups; and managing daily tickets assigned., • Maintain advance knowledge of ESD's standardized software applications to assist in problem resolution and needs assessment., • Support end-users with remote access on desktops/laptops and mobile devices across platforms., • Knowledgeable in VDI (Virtual Desktop Infrastructure), • Extensive experience with desktop hardware, software applications, operating systems, and networking connectivity (See Knowledge Required)., • Assist end-users in developing working knowledge of systems running on LAN., • Prepare SOPs and user instructions as needed., • Ability to train and conduct new-user orientations on both hardware and software as requested., • Point person for all mobile and wireless devices including set-up, deployment, and user support., • User support and setup of Click Share/laptops for Zoom/WebEx webinars and conferences., • Coordinate onboarding, offboarding, moves and changes with Administrative Services as needed., • Collaborate with LAN technicians/network administrators to ensure efficient operation of the company’s desktop computing environment; and liaise with third-party support and PC equipment vendors when necessary., • Perform tasks and functions as required by supervisor., • Perform other tasks and services needed by the end-user community, such as lifting, moving, boxing, and unboxing of equipment., • Occasional travel to the various ESD offices may be required. MINIMUM REQUIREMENTS: Minimum Requirements Education level required: HS Diploma or equivalent with 5 years relevant experience. Associates in Computer Science preferred. MCSE Desktop Infrastructure & Windows 10 Certification; and CompTIA A+ & Network Certification. Relevant experience required: Minimum 4+ years customer service experience, including phone support in a fast-paced environment. Strong verbal and written communication; excellent analytical and problem-solving skills; ability to work independently remotely; a team player; professional telephone etiquette and interpersonal skills are necessary; and strong work ethic and attention to detail. Knowledge required: Helpdesk Solution; O365; MS Windows 10+; Mac iOS; MS Office 2016+; Adobe Cloud Suite; Kofax PDF Software; iOS Mobile device Applications & firmware; Web-based video conferencing tools; VDI knowledge a plus. Also, all other ESD supported applications.

Job Description Job Role – Desktop Support Technician Job Summary Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have relevant 2-3 years’ experience in Windows Desktop support. a) Provide first/second level contact and problem resolution for customer issues. b) Work with Third Party Vendors to remediate complex AV issues as needed. c) Provide timely communication on issue status and resolution. d) Maintain ticket updates for all reported incidents. e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. f) Should have basic knowledge of Mac operating system, to support Apple pc users. g) Install, upgrade, support and troubleshoot for printers, computer hardware. h) Performs general preventative maintenance tasks on computers, laptops, printers. i) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. k) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. Candidate Required Minimum Qualifications and Skills a) Bachelor’s Degree or equivalent in Computer Science or related field. b) CompTIA A+, Microsoft Certified Professional (MCP) or better. c) Minimum of 18 months years of IT experience. d) Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. e) Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. f) Proven analytical, troubleshooting and problem-solving skills. g) Proven ability to multi-task, effectively determine priorities and meet SLA’s. h) Excellent communication relationship-building and internal customer service skills. i) Adaptable and flexible in a fast-changing industry and work environment. j) Willing to work off-hours and weekends when required for projects or emergency support

Job DescriptionDescription: Our client, an Am Law 50 firm, is seeking an IT Analyst to provide high-quality technology support and ensure seamless daily IT operations across the firm. This first-level support role is responsible for assisting end users, managing meeting and event technology, maintaining hardware and software standards, and contributing to firmwide IT projects and process improvements. The IT Analyst plays a key role in delivering exceptional customer service and advancing the firm's overall operational effectiveness. Key Responsibilities • Serve as a primary technical resource, delivering timely, high-quality support for software, hardware, and general IT issues, • Promote and assist with adoption of new technologies across the firm, • Facilitate and support meeting technology, including video conferencing, presentations, client meetings, and special events, • Coordinate with firmwide departments to ensure accurate scheduling and smooth execution of meetings and events, • Respond to first-level support calls and emails; provide on-site support for local office users, • Install and maintain computer software in alignment with firm standards and IT procedures, • Escalate and resolve hardware and software issues by collaborating with IT teams, • Ensure operational availability of office computers, printers, and related equipment, • Maintain asset management systems and ensure accurate tracking of firm equipment, • Use the firm’s call tracking system to create, update, escalate, and close service tickets, • Demonstrate full ownership of support requests, acting as liaison between users and IT groups until resolution, • Participate in IT initiatives, deployments, and projects; support training and user adoption of new tools, • Support mobile device technologies and remote access tools (VPN, Citrix), promoting best practices, • Assist in communicating planned maintenance and unplanned outages; coordinate with Network Operations, Telecom, and other IT teams, • Uphold data security policies and information security guidelines, • Work beyond standard hours when needed; occasional travel required, • Maintain a strong work ethic, punctuality, reliability, and self-motivationRequired Proficiencies, • Advanced proficiency with Microsoft Operating Systems, Microsoft Office Suite, MS Teams, and ServiceNow, • Expertise in remote access technologies (Citrix, VPN) and mobile platforms (iOS, iPadOS), • Strong knowledge of networking technologies, cabling, communication devices, and intranet/extranet systems, • Advanced proficiency with Document Management Systems (e.g., iManage/Work 10), • Strong understanding of customer service best practices, • Proficiency in data security tools, applications, and standards, • Strong project management skillsQualifications, • Associate or Bachelor’s degree preferred, or equivalent work experience, • 3+ years of experience providing direct customer support in software, hardware, and networking, • 3+ years of LAN, WAN, and network system support, • 3+ years of experience installing, configuring, and maintaining PC operating systems and devices

Job Description We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction. Note: U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time. This position may requires onsite presence and travel to project / client location/s Responsibilities • The Onsite Desktop Support Technician role is to provide a single point of contact for local office end users to receive support and maintenance within the organization's desktop and laptop computing environment, • This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure efficient workstation performance, • The person will also solve problem areas (in person) in a timely and accurate fashion and provide end-user assistance where required, • Monitoring queues for incidents or requests that require resolution, • Escalate to L3 team /Vendors in case assistance is required to resolve any issue, • Isolate system issues; diagnose standard software issues & report hardware issues to respective Vendors, • Prioritizing work based on the impact and urgency of the ticket, • Maintain compliance to Client policies and guidelines like desktop/laptop naming conventions, laptop building/rebuilding checklist, surrender, disposal (Kill Disks/Degauss), • For open tickets requiring spares and accessories and work closely with asset management team in coordinating them, • Incident lifecycle management not limited to documenting work notes, attaching relevant knowledge and detailing incident resolution, • Fulfilment of Service Requests where necessary, • Track and report status of IMAC requests, • Verify completion of IMACs, • Enable end user / equipment Installs, Moves, and changes (IMAC) Requests, • Install new or enhanced functions or features: hardware, software, peripherals and configurations (e.g., peripheral upgrades, system reconfigurations, special requisition installations), • User Data Transfer on need basis, • Hardware support to desktops, laptops (Windows/Mac.), Thin clients (Windows and Linux), Printers, Scanners, • Hardware imaging, deployment, and repair management services, • When de-installing equipment, de-tag equipment, erase and dispose of data and information residing on hard drives, strip for disposal, update in the asset tracking system that the equipment has been de-installed and disposed of, and prepare the equipment to the vital 3rd party for collection and disposal, • Steady State Asset Refresh (Does not include project activity of bulk device replacement), • Assist asset management team in sharing the IMACs for new installations, movement on floors and carrying out physical verification activities, • Replacement of consumables for network printers and reporting issues to the appropriate vendor, • VIP Support (white glove service), • Inventory management and labelling of devices within Client office environment, • Handling shipping and receiving requests for movement of end devices within Client office Requirements • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role, • Hands-on experience with Windows/Linux/Mac OS environments, • Working knowledge of office automation products and computer peripherals, like printers and scanners, • Knowledge of network security practices and anti-virus programs, • Ability to perform remote troubleshooting and provide clear instructions, • Excellent problem-solving and multitasking skills, • Customer-oriented attitude, • No minimum qualification as long as you have experience

Job DescriptionWant to be a part of a team revolutionizing and leading an entire industry with no real competition? The laundry industry is a $40+ billion dollar market, and the Cents platform is making it easier for laundromats, dry cleaners, and all garment care businesses to grow, manage, and understand their business. Backed by top-tier investors like Bessemer, Camber Creek, and Tiger Global, Cents is one of the fastest-growing vertical SaaS companies in the USA, and we’re just getting started. Already profitable and growing incredibly quickly each year, we have entered the absolute best stage of being a startup. About CentsCents is a New York–based technology company passionate about transforming the laundry industry and dedicated to enabling new ways of working, earning, and living. Our all-in-one, business-in-a-box platform helps operators start, manage, and expand their businesses through a market-leading suite of SaaS and hardware products. By building a modern system to power the garment care industry, our goal is to outsource laundry day to the local business. Our team is full of passionate technology experts obsessed with supporting and empowering SMBs. We feel the unique responsibility and opportunity we have to elevate an industry. We’re adding great talent to help achieve this mission, and that’s where you come in! About The RoleAs the Software Support Team Lead, you’ll be the driving force behind the day-to-day success of our Support organization at Cents. You’ll lead a team of dedicated Software Support Specialists focused on helping laundromat operators and garment care businesses thrive through our platform. This role combines people leadership, technical problem-solving, and process improvement—you’ll coach and develop the team, oversee escalations, and partner closely with Engineering, Product, and Operations to ensure our customers get quick, effective, and empathetic support. This position is ideal for someone who thrives in a fast-moving environment, loves mentoring others, and isn’t afraid to dive into the details to find the root of a problem. You’ll play a central role in shaping the customer experience, driving operational excellence, and helping Cents continue to set the standard for industry-leading support.Key Responsibilities • Lead, coach, and develop a team of Software Support Specialists to deliver fast, empathetic, and technically accurate customer support., • Manage daily team operations, including queue monitoring, prioritization, and resource allocation to ensure SLAs and quality metrics are consistently met., • Act as the primary point of escalation for complex technical issues, collaborating with Product and Engineering teams to identify root causes and long-term solutions., • Partner with cross-functional teams (Engineering, Product, Operations, Billing) to communicate recurring issues, streamline workflows, and improve platform stability., • Analyze team performance and customer feedback to identify patterns, improve processes, and influence roadmap priorities., • Develop and maintain documentation, internal training materials, and troubleshooting guides to enable faster onboarding and continuous learning., • Drive accountability for customer satisfaction metrics (CSAT, time-to-resolution, and first-response time) and ensure the support team consistently exceeds expectations., • Contribute to the culture of excellence and curiosity by encouraging experimentation, collaboration, and a solutions-first mindset.Qualifications, • Creative, persistent, and possessing a dynamic personality., • Comfortable and adaptable to a fast-paced, scaling startup environment., • Quick to adapt and a strong advocate for collaborative teamwork., • Tech-savvy with proficiency in internal tools and efficient customer communication management., • Proven ability to manage and prioritize multiple tasks and projects simultaneously., • Hands-on experience with CRM (Customer Relationship Management) and/or ticketing systems, customer support processes, performance metrics, and escalation management is a significant advantage.

Job Description We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction. Responsibilities • Address user tickets regarding hardware, software and networking, • Walk customers through installing applications and computer peripherals, • Ask targeted questions to diagnose problems, • Guide users with simple, step-by-step instructions, • Conduct remote troubleshooting, • Test alternative pathways until you resolve an issue, • Customize desktop applications to meet user needs, • Record technical issues and solutions in logs, • Direct unresolved issues to the next level of support personnel, • Follow up with clients to ensure their systems are functional, • Report customer feedback and potential product requests, • Help create technical documentation and manuals Requirements • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role, • Hands-on experience with Windows/Linux/Mac OS environments, • Working knowledge of office automation products and computer peripherals, like printers and scanners, • Knowledge of network security practices and anti-virus programs, • Ability to perform remote troubleshooting and provide clear instructions, • Excellent problem-solving and multitasking skills, • Customer-oriented attitude

Job Description ***Fixed Term 1 Year The Service Desk Analyst is accountable for supporting and maintaining the following areas: • Provide 1st line (telephone) support and occasional 2nd line (Deskside) support., • Record all incidents and requests in the BMC Helix call logging system., • Assign the incidents and requests that cannot be resolved 1st line to the appropriate teams., • Ensure that customers are kept informed of events relating to their call., • Facilitate communication between the various IT teams, both regional as global., • Proactively engage and work closely with the regional IT Support Officers and IT Operations team, ensuring that the business receives the highest level of service., • Work closely with Belfast Service Desk team for ticket handover and follow-ups., • Coordinate as required with the ITIL Process Management team (including change, release, problem and configuration), • Provide 1st line (telephone support) and occasional 2nd line (Deskside support) for incident resolution. Record all requests for assistance in the BMC Helix call logging system, using the most appropriate source to resolve incidents. Seek assistance from colleagues where appropriate., • Ensure all calls are responded to within a timely manner and within the agreed OLAs., • Facilitate communications between the local / regional IT Officers, the regional Training team and the Global support teams., • Pass calls to 2nd and 3rd line support teams (e.g. Networks, Email, Web, Server) if cannot be resolved first line., • Ensure that customers are kept informed of events relating to their call., • Monitor calls when passed to 2nd and 3rd line teams., • Provide guidance, training and mentoring to other team members as required., • Build and maintain good customer relationships., • Develop a detailed understanding of the business and departments that are supported., • Complete tasks and other assigned work to agreed deadlines Key requirements • Minimum “A” level standard education or equivalent, • Minimum 4/5 years IT experience with at least 3 years’ experience in a 1st line support role., • Soft skills for excellent customer service., • Knowledge of Windows 10, Microsoft Office and remote working via both VPN and Citrix, • Detailed practical knowledge of the Service Desk tools and end-user IT services., • Expertise in the use of Call managing systems., • Active Directory and Remote Exchange Console., • Expected to have a basic understanding of all technologies used by A&O and business working practices., • Experience working within the professional services sector with an appreciation of the demands placed on, • support teams by the business., • Experience of working in an ITIL environment You will stand out if you bring • Strong organisational skills with a proven track record in a challenging support department., • Commitment to rapidly resolve incidents using a logical and structured approach to problem solving., • Ability to make sound decisions under pressure., • Strong commitment to excellent customer service., • An enthusiasm and passion for technology. The ability to promote technology within the firm, using business friendly, • language, • Personal credibility, highly self-motivated, self-starter, who will undertake all activities to the highest professional, • standards., • Excellent communication skills, both orally and written., • Ability to operate within a wider team where there may be ambiguity and conflicting priorities., • Experience of working in a global environment across international locations with an appreciation of multiple cultures.

Job Description▶︎ Job Details: • Job Title: IT Project Leader / IT Support - Japanese, • Client: IT Services, • Working Location: NY 10022, • Working Style: Hybrid, • Salary: $70,000 - $75,000/year, • Benefits: Full Benefits, • Visa Support: Yes, • Language: English ▶︎ What will you do: • Provide advice and assistance to the help desk team as a leader., • Promote excellent customer service, effective response times, and provide expert insights into general support issues., • Enforce quality of service guidelines for dealing with customers, completing services, and overall customer satisfaction., • Ensure an outstanding level of customer service by providing direct IT support to customers via email, phone, or in-person onsite., • Set up and troubleshoot business software and hardware; • Process assigned service requests as operational support;, • Participate in regional and global IT projects. ▶︎ Required Qualifications & Skills: • Extensive knowledge of various business software: Windows OS, Office365, Adobe Acrobat, WebEx., • Great Team Leader, fastt learner, and self-starter, • Ability to multi-task based on priority., • Ability to act proactively with minimum supervision., • Customer-focused, detail-oriented, and with good communication skills with various levels of users., • Have mind and skill to improve IT environment and processes., • Should be able to visit customer’s sites and data center occasionally., • Ready for business travel within the continental United States and South America (1-2 times per year)., • Business level Japanese communication skills are absolutely required for this position; Spanish language skills would be a plus. Experience • Over 5 years of user support and small team lead experience (up to give members)., • Windows-based LAN/WAN/Remote Access support experience., • Managing and troubleshooting with iOS-based devices, conference systems, MS Surface, and HP laptops. Certifications -Certifications- • Microsoft or other IT Vendor certifications, • PMP or equivalent certifications 2sdqGtMrd0

Job Description Title: Office Coordinator Location: New York, NY 10010 Payrate: $40/hr Hours: Part Time- Tuesday, Wednesday & Thursday 9am-3:30pm The mission of the Office Experience Coordinator is to curate an office environment and experience where our dragons can thrive. They manage the office, including greeting visitors, ensuring cleanliness and safety, and coordinating in-office events. They must be collaborative, have a customer service mindset, and can prioritize multiple tasks and projects. Responsibilities: • Manage office operations and establish yourself as the go-to person for all things office-related, • Establish a schedule and process to maintain office safety and cleanliness, meal vendor coordination, and food, supply, and equipment management., • Work with the Director of Employee Experiences on project coordination, • Order and restock snacks/office supplies, • Coordinate with utility vendors, • Occasional printing and organizing of office, • Become an essential asset to the Experience team by coordinating in-office and remote events, happy hours, team lunches, etc. for our employees, supporting our Company Value “Enjoy the Ride”., • Work in collaboration with the Executive Operations and Recruiting team to create a great candidate and visitor experience. Qualifications: • Must be on-site at the office, • Experience managing a rapidly growing office with evolving needs along with experience scheduling., • Experience with Confluence, Google Suite and project coordination preferred., • A background of budgeting and submitting expenses., • Experience with Google Calendar and Slack is a plus., • A deep passion for the happiness, success, and productivity of those around you, and in creating an environment where each team member can thrive., • Creativity in the pursuit to help others and improve the employee experience, • An energetic and friendly customer centric approach and style through hands-on support for our NYC team, • Demonstrable history of quickly and effortlessly prioritizing a wide scope of projects/tasks, • A learning mindset, growth orientation, intellectual honesty, pride in delivering the wow, and a belief in enjoying the ride (behaviors aligning with Komodo’s values) TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.

Job Description The Junior Technical Operations Specialist supports PartnerCentric's technical operations team by executing client onboarding, integrations, and tracking implementations with speed and precision. This role is ideal for someone who is detail-oriented, eager to learn technical systems, and passionate about helping clients succeed through operational excellence. You'll assist in troubleshooting, QA, and maintenance of affiliate and analytics integrations—ensuring PartnerCentric delivers seamless, accurate, and timely technical support. Key ResponsibilitiesTechnical Support & Issue Resolution • Respond to technical support inquiries and tickets within 24 hours, ensuring timely communication and professional client interactions., • Troubleshoot integration and tracking issues across platforms such as Impact, Partnerize, CJ, and ShareASale., • Work closely with senior team members to resolve discrepancies in tracking, reporting, and data accuracy., • Document all resolutions, root causes, and prevention recommendations. Integration & Onboarding Assistance • Assist in new client integrations, tracking implementations, and postback/pixel QA under the guidance of senior specialists., • Support setup of GA4, Google Tag Manager, and affiliate partner integrations., • Perform product feed QA, monitoring for errors and data mismatches., • Execute test scenarios to ensure accurate conversion and click tracking before client go-live. Internal Enablement & Documentation • Maintain up-to-date SOPs and client technical records., • Contribute to internal documentation of recurring issues and resolutions to improve efficiency., • Participate in internal training sessions to strengthen knowledge of affiliate, analytics, and marketing platforms. Collaboration & Continuous Improvement • Work with the Client Services and Sales teams to ensure technical deliverables align with client needs., • Identify opportunities to streamline recurring workflows and suggest process improvements., • Escalate complex issues appropriately and follow up to ensure resolution. Role Requirements • Bachelor's degree in Marketing, Information Systems, or a related field—or equivalent work experience., • 1–2 years of experience in technical support, digital marketing operations, or SaaS onboarding preferred., • Familiarity with affiliate platforms (Impact, Partnerize, CJ, etc.) and web tracking (GA4, Tag Manager) is a plus., • Basic understanding of APIs, HTML, and troubleshooting browser-based tools., • Strong analytical and communication skills, with a customer-service mindset., • Competitive salary with clear growth path and performance-based reviews., • Comprehensive health, dental, and vision insurance., • 401(k) with employer match., • Flexible remote work with collaborative team culture., • Professional development stipend and learning resources., • Generous PTO policy including Flex Days and company-wide holidays.

Job Description Fairstead is a purpose-driven real estate firm dedicated to building sustainable communities across the country. Headquartered in New York, with offices in Colorado, Florida, and Washington DC, Fairstead owns a portfolio of more than 25,000 apartments across 28 states that includes 25,000 units under management. Fairstead's commitment to communities is realized through a comprehensive platform that leverages in-house expertise in acquisitions, development, design and construction, asset management, and property management. Fairstead's primary mission is to provide high quality housing to all regardless of income, and to make our stakeholders feel "Right at Home." We accomplish this through an empathetic and innovative approach, and by utilizing our interdisciplinary platform as an investor, developer, owner, and operator. Fairstead's Core Values: Innovation, Determination, Integrity, Humility, Empathy and Partnerships ResiBridge is an independent Internet Service Provider of low-cost connectivity options that empower communities to stay connected. Our mission is simple: provide seamless internet access through professional-grade routers, free installation, and unparalleled service. Currently serving portions of Maryland, Ohio, Kentucky and the New York City metropolitan area including Newark, New Jersey, ResiBridge is rapidly expanding to other cities across the US. We design, build, and manage a cutting-edge hybrid network comprising fiber-optic technology and high-capacity wireless links, optimized for multi-dwelling units (MDUs). Leveraging innovative technologies traditionally reserved for commercial applications, ResiBridge delivers exceptional performance and bandwidth, ensuring a superior customer experience from initial onboarding to ongoing support. At ResiBridge, we value innovation, collaboration, and customer-first solutions. We strive to create an inclusive and supportive workplace where every team member can thrive and make a meaningful impact. ResiBridge is hiring a Lead Network Deployment Technician to supervise field teams across multiple sites and markets. This role blends hands-on technical expertise with field leadership and logistics coordination. The Lead Technician will oversee senior and standard technicians, support market launch efforts, ensure deployment consistency, and own accountability for execution quality in the field. Responsibilities: • Supervise and coordinate teams of Deployment Technicians across concurrent projects, • Travel to new markets to lead deployment crews and establish local operational rhythm, • Act as escalation point for technical field challenges, resolving issues quickly and thoroughly, • Ensure all deployments meet ResiBridge standards for cable routing, labeling, equipment installation, and documentation, • Work closely with the Network Deployment Manager to align daily deployment activities with production goals, • Provide field-level feedback to improve tools, training, and process documentation, • Track progress on deployments, materials usage, and crew performance, escalating risks proactively, • Support and enforce safety practices and jobsite professionalism at all times Requirements: • 5+ years of network deployment experience, including 2+ years in a leadership or supervisory role, • Mastery of structured cabling, fiber optic installation/testing, and wireless equipment provisioning, • Experience leading remote deployments, managing travel crews, and launching new markets, • Strong organizational skills and ability to coordinate multiple field teams simultaneously, • Skilled in reading plans, marking up as-builts, and ensuring documentation is submitted accurately, • Excellent communicator—able to interface with field teams, office staff, vendors, and property management, • Willingness to travel (up to 40%), including overnight stays, to support deployments outside NYC Nice-to-Haves: While not required, the following qualifications will be considered a significant plus: Salary Range$70,000—$85,000 USD Diversity in backgrounds and experiences is key to Fairstead's success. Being an equal opportunity employer is a central tenet of our philosophy that shapes who we are and the communities we serve. Our goal is to ensure competitive total compensation that is commensurate with experience, location, and other market benchmarks. For information about how we use your personal information, including information submitted for career opportunities, please review our Privacy Policy at

Job Description Mauri Shoes, a Luxury Italian Footwear Wholesale Company is seeking a part-time administrative assistant for immediate employment at their office in Guttenberg, New Jersey. Such figure will work jointly with the US sales manager, based in the NJ office, and the italian HQ and will be responsible for the management of the US office as well as administration. · Hourly pay $20 - $24 depending on experience. · 4 hours shift - MON/FRI · 6 paid holidays per year · 6 paid sick days per year · 6 paid vacation days per year Duties include: · Accounts Receivable including processing customer invoices, credit memos, refunds and payments (accounting system: QuickBooks Online) · Data entry into QuickBooks · Online products’ inventory management (adding/ removing stock items, cross check online sheet with warehouse reports) · Assisting with seasonal inventory report · Light handling and distribution of packages utilizing UPS Worldship tool · Answering telephone calls and emails from customers and provide relavant information (available items, prices, deliveries, …) · Communicating with vendors · Deposit checks through bank remote scanner · Reception duties as needed Qualifications: · 2+ years of general accounting/bookkeeping experience (QuickBooks preferred) · UPS Worldship experience (preferred) · Check remote deposits experience (preferred) · Proficient with Microsoft Office Suite · Detail and deadline-oriented · Good communication and interpersonal skills · Proactivity and hands-on approach · Ability to Multitask Qualified candidates, please email your resume to or else feel free to reach out to Mr. Michael Arocho, based in Mauri NJ office, ph: (212) 608-2590 Company Descriptionsmall business with HQ in Italy. we produce and sell Italian leather goods - mostly men shoessmall business with HQ in Italy. we produce and sell Italian leather goods - mostly men shoes

Job Description About Northside Northside Center for Child Development serves over 4,000 children annually through high-quality, outcomes-driven behavioral health, early childhood, and enrichment services. With over $30 million in annual funding, the organization provides children and their families with the support they need to overcome adversity, thrive, and pursue their dreams. Northside has been a staple of the Harlem community since its founding in 1946 and a pioneer at the intersection of education and behavioral health for Black and Latino children. Several of its programs were the first in Harlem and established the standard of care for many social service agencies. Northside’s founders, Doctors Kenneth, and Mamie Clark were psychologists whose breakthrough Black/White Doll Study was used as evidence in Brown v. Board of Education, which declared public school segregation unconstitutional. The philosophy behind this landmark decision, now on its 70th anniversary, continues to inspire Northside to create and drive innovative programs that focus on the strengths of families and the importance of children’s self-esteem. For more information on Northside Center for Child Development, please visit . About the Role We are seeking a proactive and customer-focused Helpdesk Engineer to join our IT support team. This role will focus on providing Tier 1 and Tier 2 support for desktop configurations, Office 365 platform services, and Windows environments. You’ll be the first point of contact for users needing assistance, ensuring timely resolution of issues and maintaining a high standard of service delivery. Key Responsibilities * Provide technical support to end-users via phone, email, chat, and in-person for hardware, software, and network-related issues * Configure, deploy, and troubleshoot Windows desktops and laptops (Windows 10/11). * Manage and support Office 365 applications, including Outlook, Teams, SharePoint, and OneDrive. * Install, configure, and update desktop software, operating systems, and patches as needed. * Set up and manage user accounts, permissions, and group memberships via Active Directory and Office 365 Admin Center. * Maintain inventory of IT hardware and software assets. * Assist with user onboarding/offboarding, ensuring proper equipment setup and access provisioning. * Escalate unresolved issues to appropriate technical teams and coordinate follow-ups. * Create and maintain detailed documentation for procedures, known issues, and troubleshooting steps. * Support and troubleshoot mobile device access to corporate resources (iOS/Android). * Provide network troubleshooting for end-users (Wi-Fi connectivity, VPN access, printer configuration). Qualifications Required: * 2–4 years of experience in a Helpdesk, Service Desk, or Desktop Support role. * Strong hands-on experience with Windows OS (Windows 10, Windows 11) configuration and troubleshooting. * Proficient in supporting Office 365 suite applications and services. * Basic understanding of Active Directory, Exchange Online, and cloud authentication (Azure AD is a plus). * Familiarity with common hardware platforms (laptops, desktops, mobile devices, printers). * Excellent problem-solving skills with a focus on root-cause analysis. * Strong verbal and written communication skills; ability to explain technical information to non-technical users. * Customer service mindset with an emphasis on patience, professionalism, and follow-through. * Preferred: * Experience using helpdesk ticketing systems (e.g., ServiceNow, Jira Service Desk, Zendesk). * Basic knowledge of ITIL processes. * Exposure to remote support tools (e.g., Remote Desktop, Microsoft Endpoint Manager). * Certifications such as CompTIA A+, Microsoft 365 Fundamentals (MS-900), or MD-102 (Endpoint Administrator Associate) are a plus. Education Associate or Bachelor’s Degree in Information Technology, Computer Science, or related field (or equivalent hands-on experience). COMPENSATION: $52,000 - $88,000

Job Description We are a dynamic IT & Cyber Security solutions provider based in Astoria, Queens, dedicated to empowering businesses with cutting-edge technology and unparalleled service. We are NOT a placement company or staffing agency. Instead, we are a growing team-first organization, committed to fostering the professional growth of our employees and helping them take their IT careers to the next level. We are looking for an ambitious IT professional with proven experience as a network/systems engineer to join our team. If you are passionate about technology, thrive in a collaborative environment, and are ready to tackle diverse and exciting challenges, we want to hear from you! About the Role: As a Level I Helpdesk Support Engineer, you will play a vital role in ensuring the smooth operation and security of our clients' IT environments. You will collaborate with our internal team and external clients to deliver high-quality solutions, manage projects, and provide expert guidance on cybersecurity strategies. Technical Support • Serve as the first point of contact for clients experiencing technical issues, ensuring prompt and professional assistance., • Resolve common IT issues such as password resets, software installation/configuration, and basic network connectivity issues., • Analyze and diagnose issues related to hardware (e.g., printers, laptops, peripherals), software (e.g., operating systems, antivirus programs), and networks (e.g., Wi-Fi connectivity, firewalls)., • Perform initial troubleshooting for security-related incidents, such as malware infections, phishing attempts, or unauthorized access alerts., • Accurately categorize and prioritize tickets based on impact and urgency., • Collaborate with Tier 2/3 teams by providing detailed logs and issue descriptions to facilitate timely resolution., • Maintain thorough records of client interactions, including issues reported, solutions provided, and unresolved challenges., • Contribute to the creation and updating of knowledge base articles to assist both clients and internal teams., • Monitor client environments using MSSP-specific tools, including Security Information and Event Management (SIEM) platforms, endpoint protection systems, and other monitoring tools., • Investigate and respond to security alerts or anomalies, ensuring immediate containment and escalation when required., • Maintain a professional and empathetic demeanor when handling client concerns, ensuring a positive customer experience., • Provide clear and concise explanations to non-technical clients about issues and resolutions., • Operate ticketing systems efficiently to track, update, and resolve client issues., • Familiarize yourself with various cybersecurity tools (e.g., antivirus software, intrusion detection systems) to assist in client support., • Deliver basic end-user training or tips on IT best practices, such as secure password creation and safe internet use., • Provide feedback on recurring client issues to improve internal processes and tools. · Operating Systems: * • Proficiency in Windows 10/11 for end-user support., • Experience with virtualization platforms like VMware and Hyper-V for server and infrastructure management., • Firewalls and Security:, • Knowledge of firewall configuration, management, and troubleshooting, primarily with FortiGate and Palo Alto devices., • Networking:, • Solid understanding of networking principles, including IP addressing, VLANs, DNS, DHCP, and routing protocols., • Ability to support and maintain network switches, routers, and wireless access points., • Ticketing Systems:, • Familiarity with IT ticketing systems for incident management and service requests., • Cloud Platforms:, • Experience with Office 365 administration, including Exchange Online, Teams, and SharePoint., • Understanding of Azure and AWS for cloud resource management and services., • Multi-Factor Authentication (MFA):, • Configuration and administration of Duo or similar MFA solutions., • Cybersecurity Tools:, • Proficiency with Security Information and Event Management (SIEM) platforms for monitoring and analyzing security events., • Expertise in deploying and managing Anti-Virus solutions to protect endpoints., • Backup Solutions:, • Knowledge of various backup and recovery tools for data protection (e.g., Veeam, Barracuda)., • General IT Knowledge:, • Ability to quickly diagnose and resolve hardware and software issues., • Strong familiarity with industry best practices for system and network security. Qualifications: • High school diploma or equivalent; associate degree in IT or related field preferred., • Proven experience in a helpdesk or similar role is highly desirable., • Basic understanding of computer hardware, software, networking concepts, and IT systems such as Active Directory., • Familiarity with ITIL practices, ITSM platforms, firewalls, switches, servers, and backup solutions is a plus., • Considered certifications such as CompTIA A+, Network+, CCNA, or MCSA are highly valued., • Strong problem-solving, troubleshooting, and critical thinking skills., • Excellent communication, interpersonal, and customer service abilities., • Ability to work independently and as part of a collaborative team., • Competitive salary based on experience., • Opportunities for professional growth and career advancement., • Must be willing to undergo a background check, • Must have authorization to work within the U.S, • Must be able to commute to locationCompany DescriptionMSSP seeking talented and energetic Level 1 Helpdesk EngineersMSSP seeking talented and energetic Level 1 Helpdesk Engineers

Job Description ABOUT NORTHSIDE CENTER Northside Center for Child Development serves over 4,000 children annually through high-quality, outcomes-driven behavioral health, early childhood, and enrichment services. With over $30 million in annual funding, the organization provides children and their families with the support they need to overcome adversity, thrive, and pursue their dreams. Northside has been a staple of the Harlem community since its founding in 1946 and a pioneer at the intersection of education and behavioral health for Black and Latino children. Several of its programs were the first in Harlem and established the standard of care for many social service agencies. Northside’s founders, Doctors Kenneth, and Mamie Clark were psychologists whose breakthrough Black/White Doll Study was used as evidence in Brown v. Board of Education, which declared public school segregation unconstitutional. The philosophy behind this landmark decision, now on its 70th anniversary, continues to inspire Northside to create and drive innovative programs that focus on the strengths of families and the importance of children’s self-esteem. For more information on Northside Center for Child Development, please visit . ABOUT THE ROLE We are seeking a proactive and customer-focused Helpdesk Engineer to join our IT support team. This role will focus on providing Tier 1 and Tier 2 support for desktop configurations, Office 365 platform services, and Windows environments. You’ll be the first point of contact for users needing assistance, ensuring timely resolution of issues and maintaining a high standard of service delivery. PRINCIPLE DUTIES AND RESPONSIBILITIES • Provide technical support to end-users via phone, email, chat, and in-person for hardware, software, and network-related issues, • Configure, deploy, and troubleshoot Windows desktops and laptops (Windows 10/11)., • Manage and support Office 365 applications, including Outlook, Teams, SharePoint, and OneDrive., • Install, configure, and update desktop software, operating systems, and patches as needed., • Set up and manage user accounts, permissions, and group memberships via Active Directory and Office 365 Admin Center., • Maintain inventory of IT hardware and software assets., • Assist with user onboarding/offboarding, ensuring proper equipment setup and access provisioning., • Escalate unresolved issues to appropriate technical teams and coordinate follow-ups., • Create and maintain detailed documentation for procedures, known issues, and troubleshooting steps., • Support and troubleshoot mobile device access to corporate resources (iOS/Android)., • 2–4 years of experience in a Helpdesk, Service Desk, or Desktop Support role., • Strong hands-on experience with Windows OS (Windows 10, Windows 11) configuration and troubleshooting., • Proficient in supporting Office 365 suite applications and services., • Basic understanding of Active Directory, Exchange Online, and cloud authentication (Azure AD is a plus)., • Familiarity with common hardware platforms (laptops, desktops, mobile devices, printers)., • Excellent problem-solving skills with a focus on root-cause analysis., • Strong verbal and written communication skills; ability to explain technical information to non-technical users., • Customer service mindset with an emphasis on patience, professionalism, and follow-through., • Preferred:, • Experience using helpdesk ticketing systems (e.g., ServiceNow, Jira Service Desk, Zendesk)., • Basic knowledge of ITIL processes., • Exposure to remote support tools (e.g., Remote Desktop, Microsoft Endpoint Manager)., • Certifications such as CompTIA A+, Microsoft 365 Fundamentals (MS-900), or MD-102 (Endpoint Administrator Associate) are a plus.