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Job Description 職位概覽 以高效、準確的方式處理所有預訂，查詢和客人要求，負責客房庫存控制和銷售策略的執行。 職位敘述 1.處理所有通過電話、傳真、電傳、內部郵件、公司預訂中心或旅行社收到的預訂請求、更改和取消。 2.在確認任何預訂前確認房間是否可售。在售罄的日期建議客人預定其他日期。 3.提供準確的交通安排，酒店/水療中心/餐廳方向資訊。 4.與來電者核實所有預訂資訊以確保準確性。 5.向客人解釋擔保和取消政策。 6.熱情準確地描述住宿和所有設施、服務。 求才條件 1.熟悉預訂任務2.充滿活力的團隊成員3.性格外向4.良好的英語溝通與人際溝通能力5.了解Opera PMS系統者優先6.熟悉MS Office軟體7.至少1年相關酒店經驗。8.所有員工必須保持整潔、乾淨、儀表整潔 9.有額外語言能力者優先。 10.可以合法在台工作。 Position Overview To process of all reservation's inquiries, booking and customer service requests in an efficient, accurate manner, responsible for the execution of strategies in relation to inventory control and selling. The Role 1.Process all reservation requests, changes and cancellations received by phone, fax, telex, mail internally, and through corporate reservations center or travel agencies. 2.Verify availability before confirming any reservation. Suggest alternate dates for sold-out dates. 3.Relay accurate information on transportation arrangements, directions to hotel/spa/restaurants. 4.Verify all reservation information with caller to ensure accuracy. 5.Explain guarantee and cancellation policies to callers. 6.Enthusiastically and accurately describe accommodations and all amenities, services. Talent Profile 1.Familiar with reservations tasks 2.Dynamic team players 3.Outgoing personality 4.Good communication & interpersonal skills in English 5.Knowledge in Opera PMS system is preferable 6.Knowledge of MS office software 7.Minimum 1 year relevant hotel experience. 8.All employees must maintain a neat, clean and well-groomed appearance 9.Additional language ability preferred. 10.Can legally work in Taiwan.

Job Description Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: • Career advancement opportunities, • Employee discounts, • Competitive pay, • Daily Pay, • Flexible work schedule, • Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Accommodates guests of the hotel by performing the following duties QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS • Greets, registers, and assigns rooms to guests, • Handles confidential information, including guest records, with a high degree of integrity, • Promptly and effectively deals with guest requests and complaints, • Answers and routes calls as appropriate; takes guest messages with accuracy, • Responsible for cash drawer contents and transactions during shift, • Maintains accurate records including cash flows, registration card, reservation cards, and property walks, • Assists with sales and marketing efforts as directed by the General Manager, • Offers and properly handles requests for wake-up calls, • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean, • Ensures common area/lobby is clean, • Performs laundry functions as directed, • All other duties as assigned What we are looking for: • 0 – 1+ year of customer service experience, • Passionate about hospitality and creating an exceptional guest experience., • Ability to handle confidential information, including guest records, with a high degree of integrity., • Ability to answer and route calls as appropriate; takes guest messages with accuracy., • All other duties as assigned., • High School degree or better

Job Description The Holiday Inn Washington Central/White House has an immediate opening for an experienced Front Desk/Guest Services Agent available for a full-time flexible schedule in Washington DC. Previous hotel experience required and Opera and IHG Brand experience preferred. Job Purpose: Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. • Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members., • Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests, • Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested., • Promptly respond to and resolve guest complaints, • Answer telephone promptly and properly being polite, courteous, and friendly, • Be friendly, thorough, accurate and efficient in taking reservations, • Be friendly, thorough, accurate and efficient in performing Check-ins, • Assist guests with luggage upon their arrival to and departure from the hotel, • Use the guests’ names, • Be knowledgeable and helpful about the local area, the hotel and hotel services, • Handle messages, wake-up calls, mail, and faxes properly, • Assist guests’ with laundry/dry cleaning needs, • Know of incoming VIPs, • Follow all applicable Company Standard Operating Procedures., • Perform other assignments as directed by the General Manger., • Be an enthusiastic, helpful and positive member of the team, • Be professional, responsible and mature in conduct and behavior, • Be understanding of, encouraging to and friendly with all co-workers, • Be self-motivated and use time wisely, • Maintain open line of communications with each department, • Communicate pertinent information, • Respond positively to new ideas, • Openly accept critical/developmental feedback, • Maintain effective communication through the use of meetings, log books and bulletins, • Be available to help other departments in emergency situations, • Adhere to all work rules, procedures and policies established by the company including, but not, • limited to those contained in the associate handbook., • Safety and Security Skills, • Properly handle and account for keys, • Be knowledgeable of policies regarding emergency procedures and security concerns, • Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available, • Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items, • Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets, • Have full understanding of franchise honors program, • Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures:, • Verifies all information on reservations check-in; name, address, method of payment, etc., • Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers, • Identifies and records special billing instructions and notifies accounting, • Completes shift closing accurately by getting appropriate approval signatures and authorization codes, • Adheres to hotel policies regarding the use of cash banks, • Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift, • Report potential sales contacts to the sales department protection of guests’ room numbers. Qualifications and Requirements: High School diploma /Secondary qualification or equivalent. Experience with IHG, Wyndham or Hyatt processes and standards. This job requires the ability to perform the following: • Must be able to speak, read, write and understand the primary language(s) used in the workplace., • Must be able to read and write to facilitate the communication process., • Requires good communication skills, both verbal and written., • Must possess basic computational ability., • Must possess basic computer skills., • Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions., • Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task., • Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis., • Must be able to lift up to 15 lbs occasionally., • Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates, • Vision occurs continuously with the most common visual functions being those of near vision and depth perception., • Ability to spend extended lengths of time viewing a computer screen., • Requires manual dexterity to use and operate all necessary equipment., • Must have finger dexterity to be able to operate office equipment Other: • Being passionate about people and service., • Strong communication skills are essential when interacting with guests and employees., • Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc., • Basic math skills are used frequently when handling cash or credit., • Problem-solving, reasoning, motivating, and training abilities are often used., • Have the ability to work a flexible schedule including nights, weekends and/or holidays Amazing Benefits At A Glance: • Starting rate for this position is $19.00 - $21.00/hour, • Team Driven and Values Based Culture, • Medical/Dental/Vision, • Vacation & Holiday Pay, • Employee Assistance Program, • Career Growth Opportunities/ Manager Training Program, • Reduced Room Rates throughout the portfolio, • 401(k), • Employee discount, • Parental leave, • Referral program

Job Description Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: • Career advancement opportunities, • Employee discounts, • Competitive pay, • Daily Pay, • Flexible work schedule, • Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Accommodates guests of the hotel by performing the following duties QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS • Greets, registers, and assigns rooms to guests, • Handles confidential information, including guest records, with a high degree of integrity, • Promptly and effectively deals with guest requests and complaints, • Answers and routes calls as appropriate; takes guest messages with accuracy, • Responsible for cash drawer contents and transactions during shift, • Maintains accurate records including cash flows, registration card, reservation cards, and property walks, • Assists with sales and marketing efforts as directed by the General Manager, • Offers and properly handles requests for wake-up calls, • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean, • Ensures common area/lobby is clean, • Performs laundry functions as directed, • All other duties as assigned What we are looking for: • 0 – 1+ year of customer service experience, • Passionate about hospitality and creating an exceptional guest experience., • Ability to handle confidential information, including guest records, with a high degree of integrity., • Ability to answer and route calls as appropriate; takes guest messages with accuracy., • All other duties as assigned., • High School degree or better

Make an impact in the role of American Airlines Reservation Agent (Remote) to assist with organizing, stocking, and general upkeep, maintain accurate records and documentation, and follow safety procedures and company policies.

The American Association of Colleges & Universities (AAC&U) is the leading national association that advances the democratic purposes of higher education by promoting equity, innovation, and excellence in liberal education.Its members are committed to extending the advantages of liberal education to

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of between $25 / hr.There is no payment required in order to apply or to work as an In-Home Usage Tester.You

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of between $25/hr.There is no payment required in order to apply or to work as an In-Home Usage Tester.You do

About Bering Straits Professional Services Bering Straits Professional Services (BSPS) is committed to world-class management of global logistics, training and procurement services for U.Small Business Administration (SBA) as an 8(a) contractor.In February 2022, BSPS became an International Organiza

Customer Service / Remote] - Anywhere in U.Aggressive compensation / Comprehensive Medical-Dental-Vision / Generous paid time off / Extensive internal growth and professional development - As a Call Center Representative, you will: handle inbound and outbound calls from customers in a professional a

Customer Service / Remote] - Anywhere in U.Competitive Pay & Benefits / Flexible Schedule / Career Growth / Meaningful Impact - As a Call Center Representative (CSR) at Wellcove, you will: Provide excellent customer service via phone and email; Respond to customer inquiries and resolve issues in a t

Closet America, a proud company of the Renuity family, where innovation and excellence drive everything we do.As part of a powerful network of seven of the most trusted home renovation companies in America, we are on a mission to revolutionize home improvementmaking it faster, easier, and stress-fre

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Now Hiring: Front Desk Administrative Assistant/Office Coordinator.This is a Human Services role supporting a Day Program serving individuals with intellectual and developmental disabilities (IDD).Innovative Day is seeking a Front Desk Administrative Assistant/Office Coordinator to support daily adm

The Administrative Assistant provides bilingual (English and Spanish) administrative and customer service support to ensure smooth and efficient office operations.This role requires strong organizational skills, proficiency in Microsoft Office applications, and the ability to communicate clearly and

We are seeking a highly organized, discreet, and proactive Administrative Assistant to support mission-critical operations within the Intelligence Community.The ideal candidate excels in fast-paced, high-security environments, demonstrates outstanding judgment, and is able to manage complex administ

The Administrative Assistant provides secretarial, technical, and organizational support to lawyers and managerial staff, as assigned.This is a dynamic position requiring professionalism, effective communication skills, and sound judgment, with a thorough understanding of the Firm's policies.The Adm

Nelson Mullins, an Am Law 100 firm, is seeking a Legal Executive Assistant for the Washington, D.We are looking to add a proactive team player with a "can-do" attitude to our Communications, Internet and Technology team.This is a position supporting a collaborative team with exposure to multiple are

Nakupuna Companies is seeking an Administrative Assistant to support a Federal Executive Department.The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned.Management may assign additional duties and responsibilities to

Are you an Administrative Assistant II looking to be a part of something greater? Look no further than the US Marshals Service! Alluvionic is seeking dedicated individuals like you to support our mission in providing exceptional services to our clients.Don't miss out on the chance to be a part of so

Senior Administrative Assistant - Arlington, VA | Lockheed Martin.The Mission Capabilities Director within the Mission Development and Integration (MDI) organization is hiring an experienced Senior Administrative Assistant.This team handles Threat Intel, Mission Roadmapping, and Mission Analysis ini

Congressional School seeks an Administrative Assistant to work part-time in our Little School which is the main building for our students ages 6 weeks through 5 years.As the first point of contact providing customer service to faculty, staff, students, parents, grandparents, vendors, and other exter

Executive Administrative Assistant.LMI seeks an Executive Administrative Assistant to support our federal customer in Arlington, Virginia.LMI is a consultancy dedicated to improving the business of government, drawing from deep expertise in advanced analytics, digital services, logistics, and manage

Kadiak, LLC, a Koniag Government Services company, is seeking an Administrative Assistant I with a Secret clearance to support Kadiak and our government customer in Washington, DC.This position is for a Future New Business Opportunity.We offer competitive compensation and an extraordinary benefits p