Retail Community Assistant Market Manager
14 days ago
Detroit
Job Description Job Title: Assistant Market Manager Department: Retail Report To: Retail District Manager, Midwest Location: Onsite Position Overview As an Assistant Market Manager at the Greyson Clothiers Flagship location, you are a key driver of sales performance, people development, and operational excellence in a high-volume environment. In this role, you will oversee the day-to-day business and lead store execution, ensuring the team delivers a best-in-class client experience and brand standards at all times. You’ll partner closely with Senior Retail Leadership to deliver results, coach performance, and build a strong store culture rooted in community, accountability, and elevated service. This role is based in Detroit—home to Greyson Headquarters—and is a highly visible leadership position, representing the company at the highest level while serving as a direct extension of brand standards and expectations. This role requires confident, autonomous leadership and the ability to deliver results with pace, precision, and consistency. Key ResponsibilitiesMarket Leadership • Serve as the ambassador for the Detroit market, representing Greyson in the community and on the sales floor with a flagship-level presence, owning daily execution and decision-making to drive results., • Identify and act on local opportunities that drive traffic, new client acquisition, and brand visibility., • Lead daily priorities across sales, service, people leadership, and operations., • Ensure clear communication, follow-through, and accountability across the team.Sales & Service Leadership, • Drive and maximize sales performance to consistently achieve the overall sales budget objectives while ensuring operational integrity and monitoring monthly profitability, • Demonstrate sales leadership by playing an active role on the sales floor through customer engagement with top clients, ensuring the highest level of customer service is provided, • Create a high-performance selling culture rooted in authentic relationship-building and repeat clientele to drive sales, • Monitor and act on key business drivers (traffic, conversion, AOV, UPT) to improve performance. Page Break Training & Development • Train, develop, and coach the team on product knowledge, styling, brand storytelling and selling behaviors., • Provide real-time feedback and support performance management in a timely, professional manner., • Attract, recruit, and retain a high performing team and build a talent pipeline through networking and competitive shopping.Community Engagement & Events, • Drive sales and new client acquisition through community events, local partnerships, and targeted outreach., • Plan and execute events with clear goals for traffic, CRM capture, appointments, and sales., • Lead post-event follow-up to convert attendees into repeat brand loyalists.Operational Excellence, • Support payroll and scheduling to align staffing with traffic and business needs., • Execute daily operating standards: opening/closing routines, cash handling, compliance, and store standards., • Maintain a client-ready environment across the sales floor and back of house. Page Break Clienteling & CRM • Drive and monitor CRM database reporting to ensure the capture of meaningful customer data for the purpose of building relationships to personalize future client development opportunities., • Increase associate adoption through outreach expectations, accountability, and measurable results., • Lead the team on executing superior customer service and after sales experience to increase and retain customer loyalty.Merchandising & Brand Standards, • Maintain an attractive, well-merchandised store aligned to Greyson visual standards., • Execute merchandising directives with urgency and accuracy., • Identify and communicate product concerns in a timely manner to support business goalsInventory & Asset Protection, • Ensure effective inventory and asset management, including physical inventories, variance reconciliation, and shrink-reduction practices., • Maintain organized stockroom standards and strong product flow disciplines., • Oversee the processing of daily incoming and outbound merchandise requests and shipments.Cross-Functional Partnership, • Collaborate with Senior Retail Leadership to identify opportunities and address business needs that support flagship growth and performance., • 2 + years’ experience leading a team in an elevated retail or fashion environment is essential; golf or athleisure experience is a plus., • Strong communication and interpersonal skills, with the ability to motivate, coach, and hold teams accountable., • A passion for delivering exceptional customer service and building a collaborative, high-performance team culture., • Strong style instincts aligned with the Greyson brand aesthetic and the ability to influence culture. Page Break • Demonstrated ability to operate strategically while leading hands-on on the sales floor in a fast-paced, high-volume setting., • Familiarity with the Market and an established network or ability to build strong relationships with local clients, businesses, and community partners., • Ability to work a flexible schedule—including nights, weekends, and holidays—as needed to support the business and operating hours. Benefits Greyson Clothiers is proud to offer a comprehensive benefits package designed to support the overall well-being of our team members. Benefits include: • Medical, Dental, and Vision Insurance options, • Company-paid Life and Disability Insurance, • 401(k), • Unlimited Paid Time Off and Paid Holidays, • Competitive Employee Discount, • Additional voluntary benefits including FSA, HSA, and more