Technical Support Agent - On-site
hace 4 días
San Diego
Job DescriptionOverview: We're looking for a dependable and technically skilled Technical Support Agent to join our Technical Support team in San Diego. Satechi is a San Diego-based consumer electronics brand known for premium accessories built for the modern workspace. You'll work with a collaborative team, gain hands-on experience with cutting-edge connectivity hardware, and play a direct role in both our customer experience and internal IT operations.This full-time, on-site role covers daily help desk operations, hardware and software troubleshooting, internal IT support, and employee onboarding and offboarding. What You Will Be Doing: Help Desk & Customer Support • Manage and resolve Zendesk tickets, inbound calls, and live chat with timely follow-through, • Troubleshoot hardware, software, USB-C, Thunderbolt, docking stations, hubs, and display connectivity issues, • Support customers with compatibility troubleshooting across Windows and macOS, • Apply structured troubleshooting methodology before approving replacements or returnsOn-Site IT & Desktop Support, • Provide in-person support for employees across laptops, desktops, monitors, printers, and mobile devices, • Troubleshoot USB, USB-C, HDMI, DisplayPort, Ethernet, and power delivery configurations, • Perform system imaging, device configuration, equipment swaps, and workspace setupOnboarding, Offboarding & Asset Management, • Deploy and configure equipment for new hires; provision user accounts, licenses, and role-based access, • Coordinate with HR to ensure Day 1 readiness for all new employees, • Collect and securely decommission equipment and disable accounts during offboarding, • Maintain accurate IT asset inventory and support device refresh cycles using Iru (formerly Kandji) or JAMFEquipment Testing & Process Improvement, • Test returned devices and validate USB-C, docking, and multi-display functionality, • Identify recurring product or usage patterns and document findings clearly, • Associate's or bachelor's degree in IT or a related field — OR equivalent hands-on experience, • Experience in hardware troubleshooting, desktop support, and multi-display/docking configurations, • Background in ticket-based, phone, or chat support environments, • Strong documentation, communication, and problem-solving skillsPreferred, • CompTIA A+ certification (or willingness to obtain), • Zendesk or comparable CRM/ticketing platform experience, • MDM tool experience: Iru (formerly Kandji), JAMF, or Intune, • Basic networking knowledge (TCP/IP, DNS, DHCP), • Competitive salary package with up to 10% end-of-the-year performance bonuses., • Comprehensive benefits package including health, dental, and vision insurance, and 401k., • Work environment promoting work-life balance. Satechi is an equal opportunity employer committed to an inclusive workplace. Powered by JazzHR D17C3vg4zV