Sales Supervisor
4 months ago
Stockton
Job Description Apply Here: Job Description Sales Supervisor Department: Sales Reports To: Sales Manager FLSA Status: Exempt Position Summary The Sales Supervisor supports the Sales Manager in overseeing daily sales operations with a strong emphasis on sales growth, departmental compliance, training, and process development. This role helps ensure that the sales team delivers consistent, accurate, and high-quality customer interactions while maintaining strong relationships with distributors and clients. The Sales Supervisor drives execution of repeatable processes—including scripts, templates, follow-up procedures, and accurate CRM documentation—to support WhisperKOOL’s standards and long-term growth. Essential Functions Support to Sales Leadership • Assist the Sales Manager in implementing and maintaining sales strategies aligned with organizational goals and product availability., • Serve as a resource for the team’s daily operational needs and act as leadership support in the Sales Manager’s absence., • Audit sales activity, CRM entries, follow-up rates, call logs, and quote accuracy to ensure compliance with internal standards., • Develop and refine repeatable processes such as scripts, email templates, follow-up procedures, and customer engagement formats., • Identify inefficiencies or training gaps and implement corrective measures to improve consistency and customer satisfaction., • Partner with the Sales Manager to monitor trends, identify growth opportunities, and evaluate distributor performance., • Strengthen distributor relationships through consistent communication, timely support, and professional problem resolution., • Deliver ongoing training on WhisperKOOL products, technical knowledge, communication standards, and customer service expectations., • Work with R&D, Engineering, and Customer Support to ensure accurate and updated technical information is available to the team., • Lead onboarding and training for new sales team members on processes, CRM tools, scripts, and sales best practices., • Ensure accuracy of quotes, order details, and sales documents to reduce errors and improve order flow., • Monitor Salesforce usage to ensure all team members maintain updated and accurate records, including notes, follow-up tasks, and pipeline information., • Track and report key performance indicators (KPIs) including call activity, conversion rates, sales volume, quote accuracy, and distributor metrics., • Provide regular performance summaries to the Sales Manager and Executive Team., • Assist in identifying performance gaps and partner with HR as needed to implement coaching or corrective actions., • Support escalated customer issues and ensure timely, accurate communication and resolution., • Assist team members with complex accounts or large opportunities requiring additional coordination., • Collaborate with Production, Engineering, Logistics, Quality Assurance, and Customer Support to ensure accurate communication of timelines, product specifications, and order requirements. · Assist the Sales Manager in the creation and maintenance of daily, weekly,, monthly, and quarterly reporting. · Develop training presentations for the Sales Team. · Assist in the creation of lead sheets to distribute to the sales team. · Distribute incoming leads to the team in a fair manner. Required Competencies • Strong leadership and team-support abilities, • Exceptional communication and interpersonal skills, • Ability to coach, train, and develop employees, • High attention to detail with strong auditing and compliance focus, • Ability to manage multiple priorities in a fast-paced environment, • Proficient in CRM systems (Salesforce preferred), • Associate’s or Bachelor’s degree preferred, or equivalent experience, • 3+ years of sales experience; previous supervisor or lead experience preferred, • Experience in a manufacturing, technical, or product-based environment highly beneficial, • Ability to sit or stand for extended periods, • Ability to lift up to 25 lbs occasionally, • Regular use of computer, phone, and office equipment, • Office environment with occasional visits to production or warehouse areas, • Fast-paced, deadline-driven, and team-oriented atmosphere, • Regular interaction with Sales, Production, Engineering, and Customer Support teams