Customer Account Representative
7 days ago
Jacksonville
Megalodon Promotions, a sales and business consulting firm dedicated to operational excellence, is seeking a Customer Account Representative to own the client experience for AT&T Fiber customers. The Customer Account Representative drives satisfaction, retention, and trust by ensuring every interaction reflects accuracy, responsiveness, and deep product knowledge. As a Customer Account Representative, your position links customers to AT&T Fiber solutions through dedicated support. You manage inquiries and execute account adjustments with expertise. The Customer Account Representative resolves issues, confirms service eligibility, and coordinates activations to uphold a professional standard of care and accuracy. Key Responsibilities of the Customer Account Representative * Drive account setup and plan enrollment across AT&T Fiber Internet, wireless devices, and bundled services with accuracy and compliance. * Present AT&T Fiber advantages and product features, including speeds, device compatibility, and bundled options to support customer decisions. * Identify household needs and recommend tailored AT&T Fiber solutions, closing enrollments that maximize value and satisfaction. * Ensure CRM accuracy and compliance by documenting activations, upgrades, and customer feedback to strengthen retention and performance. * Troubleshoot billing, device, and connectivity concerns with timely resolutions, escalating complex cases through AT&T’s structured support channels. * Collaborate with supervisors and fellow Customer Account Representatives to refine sales strategies, uphold AT&T Fiber messaging, and meet campaign benchmarks.