Practice Director, Grid Operations
10 days ago
Renton
Job DescriptionSalary: Please Note: • You are not required to report into a Mosaic office; however, there is significant travel to client locations across North America required for this role (~25%), • Geographic flexibility: This position is open to candidates residing anywhere in the US., • This position requires prior consulting leadership experience. Position Overview The Practice Director, Grid Operations serves as the operational leader for the department, responsible for aligning people, process, and performance to deliver scalable growth, high client satisfaction, and consistent profitability. Acting as the senior operations leader for the business unit, this role drives operational excellence across delivery, workforce planning, talent development, and client engagement while ensuring that strategic goals translate into measurable outcomes. Role and Responsibilities The responsibilities of the Practice Director, Grid Operations role are as follows: Operational Leadership and Execution • Own day-to-day operations for the department, ensuring alignment between delivery capacity, sales pipeline, and financial performance targets., • Translate strategic objectives into operational plans, KPIs, and measurable results across utilization, margin, client satisfaction, and delivery quality., • Develop and manage annual budgets, headcount planning, and resource allocation to meet growth and profitability targets., • Oversee and continuously improve core operational processes, forecasting, staffing, project governance, reporting, and performance tracking., • Drive standardization of delivery methodologies, tools, and templates across projects to ensure consistency and scalability., • Lead risk identification and mitigation efforts across all active projects and business lines. People Leadership and Organizational Development • Proactively gather performance feedback and provide timely coaching focused on development, accountability, and excellence., • Conduct regular performance reviews, goal setting, and succession planning to ensure depth of leadership and future scalability., • Foster a culture of empowerment, collaboration, and continuous learning across consulting and training teams., • Identify emerging leaders and create targeted development programs to build next-generation management capability., • Champion diversity of thought, experience, and style within the team to drive innovation and engagement. Strategic Alignment and Growth Enablement • Partner with executive leadership to translate company strategy into operational initiatives for the department., • Manage multiple data inputs (pipeline, bookings, hiring plans, utilization trends) to anticipate needs and drive proactive resource planning., • Collaborate with Centers of Excellence (CoEs) to integrate Grid Operations and Grid Modernization expertise into scalable delivery frameworks., • Lead initiatives to expand service offerings, training programs, and operational capabilities in line with market demand., • Promote the departments brand internally and externally as a leader in Grid Operations excellence., • Cascade company communications and lead adoption of change initiatives within the team., • Encourage cross-departmental collaboration, knowledge sharing, and unified delivery culture., • Serve as an executive sponsor on key client engagements, ensuring alignment between client objectives and delivery execution., • Lead strategic conversations with clients to shape future-state business processes and transformation roadmaps., • Provide industry expertise to guide the design of To Be operational and business process models., • Support Client Development in pursuit activitiesscoping, estimating, and authoring Statements of Work (SOWs)., • Cultivate long-term relationships with clients to strengthen trust, retention, and cross-selling opportunities., • Partner with Consulting Operations and Training teams to design and deliver effective learning programs and continuous education pathways. To respond to client and project needs effectively, roles and responsibilities will vary and may include additional responsibilities not listed. Skills and Experience • Demonstrated exceptional interpersonal and leadership skills on professional services projects with an ability to lead and influence teams and clients., • Demonstrated success holding project leadership roles on consulting engagements., • Demonstrated success identifying and expanding new business by developing relationships with key stakeholders., • Ability to navigate complex and ambiguous situations using advanced interpersonal, communication, and time management skills., • Eight plus years of experience as a System Operator, Dispatcher for electric transmission and/or distribution (e.g., electrical, generator, or grid operations training experience; system operating experience in an energy control center, or electrical generator operator experience)., • Excellent organizational skills with an ability to work on multiple projects simultaneously., • Demonstrated decision-making ability in production deadline-driven environment., • Demonstrated ability to interact professionally with diverse groups on a wide range of technical matters., • Demonstrated ability to stay current with changing technology and learning trends., • Extensive experience in a consulting or professional services environment, focusing on growth, customer relationship management, and service innovation., • Proven track record of leading multiple client engagements, driving revenue growth, establishing and managing successful client relationships, and delivering high-quality consulting services., • Strong business acumen and demonstrated problem-solving abilities in a production/deadline-driven environment., • The ability to see multiple points of view and guide diverse teams and clients on a wide range of technical matters., • Exceptional leadership and people management skills, with the ability to inspire and motivate teams, foster collaboration, and work through conflict., • Excellent communication and presentation skills, both written and verbal, with the ability to effectively articulate complex concepts to diverse stakeholders., • Experience with ABB, OSI, GE, or Schneider Electric systems and tools. Performance Metrics / Success Indicators • Achievement of departmental financial and operational KPIs (utilization, margin, NPS, delivery timeliness)., • Team retention, engagement, and leadership pipeline strength., • Scalable and predictable delivery operations established., • Positive client feedback and repeat business growth., • Demonstrated improvement in project governance and execution efficiency. At Mosaic, we are invested in our people and are proud to offer a competitive total compensation package. Compensation decisions are made based on a variety of factors, including but not limited to relevant skills, consulting experience, education and training, demonstrated competencies, geographic location, and other business and organizational needs. The salary range listed reflects a good faith estimate of the compensation for this role at the time of posting. A reasonable national base salary range for this position is $220,000.00 - 240,000.00 USD annually, and compensation decisions are dependent on the facts and circumstances of each case. This position is eligible to participate in a bonus program of up to 15% of annual compensation, subject to individual and organizational performance. In addition to salary and bonus eligibility, Mosaic offers a comprehensive benefits package, including health and wellness benefits, a Flexible Time Off program, paid holidays, a discretionary 401(k) match, and for US based employees, participation in the Employee Stock Ownership Plan (ESOP). We regularly review our compensation practices to ensure they remain competitive, compliant, and aligned with our values. Additional details on Mosaics benefit package can be found at the following LINK.