Lead Digital Media Technician
3 days ago
Denver
Information Technology (IT) supports the Universitys vision values mission and goals by providing IT infrastructure systems administrative applications academic resources and related services to faculty students and staff. Embracing DUs Impact 2025 the division partners with administrative and academic units to align strategic goals and operational plans providing unified service in the spirit of One DU. Department Summary The Digital Media Services Department located within the Anderson Academic Commons provides customer focused support for audio digital and visual technology resources campus-wide at the University of Denver which includes: general and a variety of non-general classrooms audio visual event resources and requests video production services video streaming for live events audio visual services for commencement video teleconferencing audio visual design consultation services and senior level and board of trustee meetings on and off campus. Position Summary Reporting to the Senior Manager of IT Customer Services this position works closely with University customers IT technicians and AV vendors to manage and evaluate audiovisual systems. Designs are typically targeted to classrooms event locations video teleconferencing meeting spaces and presentation rooms for applications including presentations video/audio conferencing digital signage streaming video and media control centers. Maintenance of current AV and VTC systems used by high-ranking University officials is a priority along with dedication to positive customer support. The position requires the technician to remain current with industry best practices and participate within a team environment. This position possesses an understanding of established procedures and has the ability to resolve complex issues; applies skills and knowledge in multiple functions. Essential Functions • Engage in user system and support requirements to provide design and recommendations as they relate to AV systems. Install audio video and data conferencing solutions using interface components such as Crestron Extron or AMX. Research and recommend equipment purchases to maintain or increase the capacity of operations. Determine equipment requirements and cost analyses for new installations with a complexity level from simple to broad. Install and configure VTC codec equipment such as Tandberg Cisco and Polycom. All-inclusive support of desktop or room-based VTC suites and IP conferencing architectures. Install test and maintain new or current AV and network infrastructure consisting of Cat5/6 fiber digital video cables analog video cables and audio cables. Create single-line drawings of Audio Visual systems equipment layouts elevations and mounting details., • Supports Event & Classroom Services to help provide device and AV network functionality. Configures and deploys hardware related to Crestron Fusion. Troubleshoots network application problems related to Crestron room schedulers network connection problems both internal and external for all campus AV devices and hosted environment problems as related to our cloud applications and services. Maintains and assists with client alerting systems and support. Performs site surveys to manage the deployment of AV devices on a wireless network. Actively maintains data reports and metrics as related to the AV network and all devices connecting. Conducts validation of Service Now ticket information to ensure completeness and accuracy. Creates and updates written processes for services provided., • Upgrade current software and hardware already in operation. Manage schedule and perform maintenance on equipment in a timely manner. Troubleshooting and testing of steaming systems and equipment (Level 3 support). Create and maintain customization documentation for testing and validation of AV and VTC systems., • Provide customer service and technical assistance to patrons using University classroom equipment over the phone and on-site., • Perform basic repairs and log problems in the ticketing system., • Provides backup support for all units within the IT Customer Services department., • Participates as a member of the departments team structure and performs other duties as assigned., • Set up test and operate A/V equipment taking into account the acoustics of the room., • Mixing regulating and coordinating sound inputs., • Instruct faculty staff and students in the operations of A/V equipment including LCD projectors document cameras DVD/Blu-Ray players flat-screen monitors mixers microphones laptops and computers., • Provide customer service and technical assistance to patrons using University classroom equipment over the phone and on-site., • Take on high-level troubleshooting presented by Digital Media Technician II employees., • Escalate troubleshooting issues to the Manager and vendors., • Maintain equipment on a routine basis., • Perform periodic inventories as needed., • Maintains an inventory of event equipment software and materials., • Maintains an aging schedule for equipment rotation., • Works in collaboration with university faculty staff students and the DU community to provide services complement existing services enhance new services and envision future technologies to introduce to the DU community. Determines department priorities based on needs assessment and direction from the Senior Manager of Digital Media Services., • Strong verbal and interpersonal communication skills., • Must be able to communicate with diplomacy tact and judgment both in person and on the telephone., • Must be able to provide a high level of customer service., • Must be able to analyze troubleshoot organize work set priorities and develop possible solutions for problems., • Ability to prioritize work requests manage projects and be able to concentrate and not be distracted while performing tasks., • Good organizational skills punctuality and dependability., • Must be able to interact with all members of the University community, • Bachelors Degree and/or 5 years work experience or equivalent experience, • Prior experience working with audio-visual video and computer equipment, • Prior customer service experience, • 5 years experience with media center audio visual video and computer equipment preferably in a college or university environment, • Knowledge of audio and video routing and mixers along with an understanding of the concepts of analog and digital video transmission and interoperability, • Knowledge of Microsoft Project and/or Visio is a plus, • The work environment is a university with cyclical periods of increased workloads with the possibility of moderate to high stress levels., • The department is highly automated with attention paid to ergonomics and safety., • The unit is one of several working collaboratively and cooperatively in a team-based organization., • The position may require working irregular hours including both weekends and evenings. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions which include: • Ability to work in front of a computer for an extended period of time., • Stand walk sit use hands to finger handle or feel objects tools or controls; teach with hands and arms; climb stairs; balance; stoop kneel crouch and crawl under desks/tables to troubleshoot cables and network connections; talk or hear; walk up flights of stairs. Monday - Friday 8:00 a.m. - 4:30 & weekends as needed. Application Deadline For consideration please submit your application materials by 4:00 p.m. (MST) August 21 2025. Special Instructions Candidates must apply online through to be considered. Only applications submitted online will be accepted. Salary Grade Number The salary grade for the position is 10. Salary Range The salary range for this position is $63000 - $65000. The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate departmental budget availability internal salary equity considerations and available market information but not based on a candidates sex or any other protected status. Benefits The University of Denver offers ______ The University of Denver offers Information Technology (IT) supports the Universitys vision values mission and goals by providing IT infrastructure systems administrative applications academic resources and related services to faculty students and staff. Embracing DUs Impact 2025 the division partners with administrative and academic units to align strategic goals and operational plans providing unified service in the spirit of One DU. Department Summary The Digital Media Services Department located within the Anderson Academic Commons provides customer focused support for audio digital and visual technology resources campus-wide at the University of Denver which includes: general and a variety of non-general classrooms audio visual event resources and requests video production services video streaming for live events audio visual services for commencement video teleconferencing audio visual design consultation services and senior level and board of trustee meetings on and off campus. Position Summary Reporting to the Senior Manager of IT Customer Services this position works closely with University customers IT technicians and AV vendors to manage and evaluate audiovisual systems. Designs are typically targeted to classrooms event locations video teleconferencing meeting spaces and presentation rooms for applications including presentations video/audio conferencing digital signage streaming video and media control centers. Maintenance of current AV and VTC systems used by high-ranking University officials is a priority along with dedication to positive customer support. The position requires the technician to remain current with industry best practices and participate within a team environment. This position possesses an understanding of established procedures and has the ability to resolve complex issues; applies skills and knowledge in multiple functions. Essential Functions • Engage in user system and support requirements to provide design and recommendations as they relate to AV systems. Install audio video and data conferencing solutions using interface components such as Crestron Extron or AMX. Research and recommend equipment purchases to maintain or increase the capacity of operations. Determine equipment requirements and cost analyses for new installations with a complexity level from simple to broad. Install and configure VTC codec equipment such as Tandberg Cisco and Polycom. All-inclusive support of desktop or room-based VTC suites and IP conferencing architectures. Install test and maintain new or current AV and network infrastructure consisting of Cat5/6 fiber digital video cables analog video cables and audio cables. Create single-line drawings of Audio Visual systems equipment layouts elevations and mounting details., • Supports Event & Classroom Services to help provide device and AV network functionality. Configures and deploys hardware related to Crestron Fusion. Troubleshoots network application problems related to Crestron room schedulers network connection problems both internal and external for all campus AV devices and hosted environment problems as related to our cloud applications and services. Maintains and assists with client alerting systems and support. Performs site surveys to manage the deployment of AV devices on a wireless network. Actively maintains data reports and metrics as related to the AV network and all devices connecting. Conducts validation of Service Now ticket information to ensure completeness and accuracy. Creates and updates written processes for services provided., • Upgrade current software and hardware already in operation. Manage schedule and perform maintenance on equipment in a timely manner. Troubleshooting and testing of steaming systems and equipment (Level 3 support). Create and maintain customization documentation for testing and validation of AV and VTC systems., • Provide customer service and technical assistance to patrons using University classroom equipment over the phone and on-site., • Perform basic repairs and log problems in the ticketing system., • Provides backup support for all units within the IT Customer Services department., • Participates as a member of the departments team structure and performs other duties as assigned., • Set up test and operate A/V equipment taking into account the acoustics of the room., • Mixing regulating and coordinating sound inputs., • Instruct faculty staff and students in the operations of A/V equipment including LCD projectors document cameras DVD/Blu-Ray players flat-screen monitors mixers microphones laptops and computers., • Provide customer service and technical assistance to patrons using University classroom equipment over the phone and on-site., • Take on high-level troubleshooting presented by Digital Media Technician II employees., • Escalate troubleshooting issues to the Manager and vendors., • Maintain equipment on a routine basis., • Perform periodic inventories as needed., • Maintains an inventory of event equipment software and materials., • Maintains an aging schedule for equipment rotation., • Works in collaboration with university faculty staff students and the DU community to provide services complement existing services enhance new services and envision future technologies to introduce to the DU community. Determines department priorities based on needs assessment and direction from the Senior Manager of Digital Media Services., • Strong verbal and interpersonal communication skills., • Must be able to communicate with diplomacy tact and judgment both in person and on the telephone., • Must be able to provide a high level of customer service., • Must be able to analyze troubleshoot organize work set priorities and develop possible solutions for problems., • Ability to prioritize work requests manage projects and be able to concentrate and not be distracted while performing tasks., • Good organizational skills punctuality and dependability., • Must be able to interact with all members of the University community, • Bachelors Degree and/or 5 years work experience or equivalent experience, • Prior experience working with audio-visual video and computer equipment, • Prior customer service experience, • 5 years experience with media center audio visual video and computer equipment preferably in a college or university environment, • Knowledge of audio and video routing and mixers along with an understanding of the concepts of analog and digital video transmission and interoperability, • Knowledge of Microsoft Project and/or Visio is a plus, • The work environment is a university with cyclical periods of increased workloads with the possibility of moderate to high stress levels., • The department is highly automated with attention paid to ergonomics and safety., • The unit is one of several working collaboratively and cooperatively in a team-based organization., • The position may require working irregular hours including both weekends and evenings. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions which include: • Ability to work in front of a computer for an extended period of time., • Stand walk sit use hands to finger handle or feel objects tools or controls; teach with hands and arms; climb stairs; balance; stoop kneel crouch and crawl under desks/tables to troubleshoot cables and network connections; talk or hear; walk up flights of stairs. Monday - Friday 8:00 a.m. - 4:30 & weekends as needed. Application Deadline For consideration please submit your application materials by 4:00 p.m. (MST) August 21 2025. Special Instructions Candidates must apply online through to be considered. Only applications submitted online will be accepted. Salary Grade Number The salary grade for the position is 10. Salary Range The salary range for this position is $63000 - $65000. The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate departmental budget availability internal salary equity considerations and available market information but not based on a candidates sex or any other protected status. Benefits The University of Denver offers * *