Tier 3 Technician
22 days ago
Medford
Job Description Join Tekmanagement as a Tier 3 Technician – Elevate Your Career in IT Excellence! Are you a top-tier IT professional seeking a role where your expertise makes a real impact? Tekmanagement is looking for an experienced Tier 3 Technician to join our elite team. If you thrive in solving complex IT challenges, delivering superior customer experiences, and leading cutting-edge projects, this is the opportunity for you. If you’re ready to be part of a company that values integrity, accountability, and professional growth, we want to hear from you! Why Tekmanagement? At Tekmanagement, we’re more than just an IT service provider — we’re trusted partners in our clients’ success and community. Our Southern Oregon based team is dedicated to providing cutting-edge solutions with a focus on excellence, reliability, and strong customer relationships. We foster a supportive and growth-oriented work culture where every team member is empowered to excel. As a Tier 3 Technician, you’ll play a pivotal role in maintaining and improving our clients’ IT environments, while enjoying a collaborative, growth-oriented culture. About Tekmanagement: Tekmanagement Inc. has been a trusted provider of IT support to businesses in Southern Oregon and Northern California for over 40 years. Recognized as one of the 100 Best Companies to work for in Oregon according to the Oregon Business 2022 and 2024 survey, we pride ourselves on fostering a culture of collaboration, innovation, and excellence. Your Role: As a Tier 3 Technician, you will: • Lead technical projects and provide proactive and reactive support to diverse client environments., • Ensure seamless IT operations, including system design, analysis, and disaster recovery planning., • Deploy, configure, and manage on-premise and cloud-based solutions., • Diagnose and resolve escalated technical issues while maintaining outstanding customer service., • Document systems, processes, and client environments to drive efficiently., • Collaborate with internal teams to optimize service delivery and technical excellence. Key Responsibilities: • Technical Mastery: Work with Hyper-V/VMware, Azure, Active Directory, SQL, Exchange, networking (VLANs, firewalls, routing, security protocols), and automation/scripting., • Problem-Solving: Conduct root cause analysis and troubleshoot complex IT issues., • Customer Service Excellence: Deliver outstanding service, ensuring customer satisfaction, upholding SLAs, and exceeding performance goals., • Project Leadership: Manage IT implementations, migrations, and upgrades for business-critical systems., • Efficiency Optimization: Leverage automation and process improvements to enhance IT operations., • Collaboration & Culture: Work closely with internal teams, fostering a culture of teamwork, integrity, and service excellence. Technical Competencies: • Deep understanding of IT infrastructure, cloud computing, and cybersecurity., • Strong analytical and troubleshooting skills to resolve advanced technical challenges., • Accountability & Integrity: Dependable, ethical, and committed to delivering high-quality work., • Customer Focus: Passion for providing exceptional service and building strong client relationships., • Critical Thinking: Proactively identify, analyze, and solve complex IT issues., • Adaptability: Thrive in a dynamic environment with shifting priorities., • Collaboration: Work effectively within a team to achieve shared goals., • Passion for Excellence: Continuously seek opportunities for growth, innovation, and service improvement., • Time Management: Prioritize workload effectively, balancing multiple tasks with attention to detail., • Integrity & Honesty: Do the right thing, even when no one is watching., • Humility: Acknowledge strengths, seek guidance when needed, and remain open to learning., • Empathy & Service-Mindedness: Prioritize the needs and well-being of clients and colleagues., • Accountability & Dependability: Take ownership of your work and be someone your team can count on., • Impactful Work: Your expertise will directly contribute to client success and business continuity., • Supportive Team: Work alongside passionate professionals in a collaborative environment., • Career Growth: Expand your skills and advance your career with training and certification opportunities., • Ability to lift, carry, and move items up to 50 lbs (occasionally more with assistance)., • Ability to sit, stand, bend, stoop, and reach throughout the workday. Compensation: $70,000 – $90,000/yr. DOE Benefits: • Work for a growing, family-oriented company., • Medical benefits., • Vision benefits., • Dental benefits., • Employee retirement savings plan., • Paid time off., • Professional development assistance. If you are ready to join a dynamic team, and contribute to a company that values community, integrity, and continuous customer service excellence, we’d love to hear from you! Please send your resume and a cover letter detailing your experience and vision for the role to . Apply Now and Let’s Build the Future of IT Together! Job Type: Full-time Pay: $70,000.00 – $90,000.00 per year Benefits: • 401(k), • Dental insurance, • Health insurance, • Life insurance, • Paid time off, • Referral program, • Tuition reimbursement, • 8 hour shift, • Monday to Friday, • Help desk: 3 years (Preferred) Job Type: Full-time Work Location: In person Company DescriptionTekmanagement Inc. has been providing IT support to businesses in Southern Oregon and Northern California for over 40 years. We are recognized as one of the 100 Best Companies to work for in Oregon according to the Oregon Business 2022, 2024 and 2025 survey.Tekmanagement Inc. has been providing IT support to businesses in Southern Oregon and Northern California for over 40 years. We are recognized as one of the 100 Best Companies to work for in Oregon according to the Oregon Business 2022, 2024 and 2025 survey.