Operational Training Manager
17 days ago
San Antonio
Job Description Job Summary: The Operational Training Manager is responsible for serving to develop, promoting, and protecting the operational skill levels for the Texas First Rentals organization. This position will focus on identifying core universal business practices, developing training resources to build company-wide consistent competencies, and otherwise supporting leadership to create unified procedures. The incumbent in this position is expected to model the following practices daily: 1) Demonstrate alignment with the company's Mission, Vision, and core business Values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development. Essential Functions: • Hires, develops, evaluates, and influences effective and consistent productivity and teamwork to ensure the delivery of Legendary Customer Service (LCS), • Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission, • Provides clarity/accountability for operationally focused developmental outcomes, • Conducts needs assessments for operational training development and evaluates outcomes/ROI to include high-quality, interactive instructor-led training, coaching, custom workshops, and co-facilitation with operations and leadership development, • Partners with the safety team to evaluate, design, curate, and deliver product-specific operational training, • Forecasts, budgets, and promotes operational training development resources, • Serves as a resource for business units to ensure collaboration, operational training, and appropriate Values Based Leadership™ content, • Works in close collaboration with Operations Leadership, HDSI, and Operational Training Team to develop implementation strategies and timelines necessary to optimize results, • Achieves buy-in on implementation strategies and timelines with District Managers, Branch Managers, and employees, ensuring they receive adequate support, • Researches and recommends operational improvements in alignment with our Values Based Leadership™ culture, • Attains buy-in for potential improvements and implementation strategies and timelines across stakeholders, including VPs, SVPs, corporate functional leads, etc., • Collaborates with the Audit Group to design scorecards and conducts closed-loop feedback for continuous improvement, • Partners with Holt Development Services Inc. on initiatives that support change management and improve values alignment, skills, and performance, and supports training and implementation of initiatives across business units, regions, districts, and branches, • Identifies and minimizes waste throughout the rental flow and the life cycle of rental transactions, • Streamlines operational processes to optimize performance in customer service and financial results, and identifies and documents best practices in all aspects of operations and rental transaction activities, • Documents, measures, and presents improvement processes, including results, to stakeholders to gain their support for the translation of the changes on a broad basis, as well as further improvements to operations, • Support pilots in implementing, testing, and validating new process improvements, • Promotes and reinforces tools, lessons, and processes taught in HDSI classes to ensure customer integration of critical VBL competencies, • Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards, • Performs other duties as assigned Knowledge, Skills, and Abilities: • Excellent analytical skills and ability to recommend process or structural improvements based on fact patterns and trends, • Demonstrated strong operational skills and understanding within the assigned area of responsibility, specifically related to operations, sales, and service rental, including applicable software used for operations, service, and sales, • Advanced level skills in Microsoft Office: Word, Excel, PowerPoint, and Access, • Ability to work independently, as well as be part of a team, • Exceptional customer service and relationship-building skills; employee and customer retention in the rental construction industry, • Excellent communication and interpersonal skills to establish working relationships with each level of the organization, • Knowledge of business accounting principles, budget preparation, and strong business acumen, • Excellent public speaking, formal training, presenting, and training competencies, • Exceptional organizational, time management, multi-tasking skills, and attention to detail, • Driven and results-oriented; business development, KPIs, and market expansion to meet corporate targets, • Understands the implications of new information for both current and future problem-solving and decision-making, • The ability to listen to and understand information and ideas presented through spoken words and sentences, • Effective influencing skills, which include motivating and developing employees, • Developed leadership and team-building skills, • Excellent ability to influence others as a subject matter expert, • Strong project management skills for both small and large projects in a cross-functional environment Education and Experience: • High school diploma or equivalent with some college coursework or an equivalent combination of education and experience preferred, • More than four years of work-related skill, knowledge, or experience is required; Seven or more years of experience preferred, • Minimum three years of operations management experience, preferably branch management experience, with a solid understanding of the financial impact of operations and processes Supervisory Responsibilities: • This position directs and manages the activities within the assigned area of responsibility. Responsibilities include, but are not limited to, interviewing, hiring, and training employees; planning, assigning, and directing work; coaching and development; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems. Travel: • Travel within the territory, up to 75% is to be expected, • Valid driver’s license Physical Requirements: • This role frequently communicates with others and must be able to exchange accurate information in these situations, • This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, etc., • Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue, • Frequently moves materials or equipment weighing up to 30 lbs., • Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina, • Ascend/descend with gradual or continuous progress by oneself, using both hands and feet, and climb up and down ladder, • Be able to safely maneuver and work underneath equipment, • Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work, • Safety training required; PPE required outside of the office/parking lot area Work Environment: • This job is generally performed in a professional office environment, • Exposure to small quantities of chemicals, steam, high-pressure water, and high-speed rotating equipment, • On occasion, time spent in confined spaces and high places, • Frequently works at a fast pace with unscheduled interruptions Disclaimer: • Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.