Assistant Programs Manager
4 days ago
Gilbert
Job DescriptionDescription:Job Title: Assistant Programs Manager Location: Gilbert, Scottsdale Reports To: Programs Manager The Assistant Programs Manager supports the Programs Manager in the planning, execution, and evaluation of all climbing gym programs, including youth programs, adult classes, camps, team structure, and community events. This role ensures that all programs are delivered in a safe, inclusive, and engaging environment that promotes personal growth, community, and a passion for climbing. ALTA Core Values: • Attitude - Maintain a positive one;, • Live by example – always show integrity; keep yourself and others accountable, • Together we can climb higher – Lift those around you, • Active healthy and happy lifestyle, • Assist in the day-to-day operations of youth and adult programming, including classes, camps, clinics, and special events., • Help develop curriculum for instructional programs., • Assist in training, mentoring, and supervising program instructors, coaches, and camp counselors., • Support staff with scheduling, curriculum implementation, and customer interactions., • Serve as a point of contact for parents, members, and participants regarding programs and events., • Respond promptly and professionally to inquiries, feedback, and concerns., • Ensure programs are conducted in accordance with gym safety protocols and industry standards., • Assist in regular equipment checks and incident reporting., • Assist in evaluating and improving existing programs based on participant feedback and industry trends., • Help plan and execute new programs, clinics, and community events., • Prior experience in climbing instruction, coaching, or program coordination., • Strong knowledge of climbing techniques, safety practices, and gym operations., • Excellent communication and interpersonal skills., • Ability to work evenings, weekends, and holidays as needed., • Experience working with youth programs or managing recreational programming., • USA Climbing Coach Certification or equivalent., • Familiarity with customer management systems (e.g., Rock Gym Pro, BETA) and scheduling tools.Physical Requirements:, • Ability to stand, walk, climb, and belay for extended periods., • Free membership;, • Discounts on retail and gear;, • Staff climb nights and events;