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Job Description JOB PURPOSE: Many of the larger communities will have a dedicated Groundskeeper/porter who is responsible for maintaining all common areas and the grounds of each community in clean condition at all times. The Groundskeeper/porter will also perform any minor landscaping duties that the landscaping contractor does not include in their responsibilities. PRIMARY DUTIES & RESPONSIBILITIES: Will always include those specifically assigned by the immediate supervisor · Providing excellent service to residents, guests, employees and contractors. · Cleaning and monitoring trash receptacle locations on property. · Cleaning all amenity areas including the clubhouse, model apartment, pool, sport courts and restrooms. · Clearing and removing debris from community grounds, breezeways and amenity areas. · Completing and assisting with minor work orders as directed by the Maintenance Supervisor. · Delivering resident correspondence and packages to units as requested. Daily/Weekly · Meetings: Meet with Maintenance Supervisor daily to review work orders and assignments. Communicate all maintenance concerns. Expect to receive a daily list of assignments and direction from Maintenance Supervisor. · Timekeeping: Keep a record of hours utilizing company provided forms/software. Obtain authorization to work overtime from Maintenance Supervisor or Community Manager. · Common Area Inspection/Pick-up: Pickup debris and pet waste and perform inspection of all areas daily, before the office is open for business. Always be diligent to look for maintenance issues. · Grounds Maintenance: Per schedule provided by Maintenance Supervisor, keep grounds maintained and free of debris. Always be diligent to look for maintenance issues. · Trash: Maintain trash receptacles to be clean and clear, always available for residents. Any back-ups, overflows, or malfunctions should be reported to Maintenance Supervisor or Community Manager immediately. Assist with City pick up, when necessary. · Pressure Washing: At direction of Maintenance Supervisor, perform pressure washing of common areas, walks and buildings. · Custodial/Cleaning: At direction of Maintenance Supervisor, perform sweeping, mopping, vacuuming, trash removal and other cleaning in interior common areas and units. · Work orders: Complete minor work orders as directed. Ensure 24-hour response policy. · Breezeway Cleanliness: Enforce trash standards on property. Report violations to Maintenance Supervisor so notices to residents can be issued. · Pool Maintenance: At the direction of Maintenance Supervisor, log and maintain pool chemicals daily, according to local code. · Logs: At direction of Maintenance Supervisor, maintain MSDS/OSHA/EPA logs in shop and office. Keep abreast of changes to MSDS sheets. · Maintenance Inventory: Inform Maintenance Supervisor of supplies needed. · Weekend Coverage: Per schedule provided by Maintenance Supervisor, provide coverage of common areas on weekends and Saturday afternoon cleans. Monthly/Ongoing · Scheduled Inspections: Review Preventative Maintenance Calendar on monthly basis. At the direction of the Maintenance Supervisor, perform following duties on a monthly basis: a. Landscape walk with Maintenance Supervisor b. Breezeway Inspections c. Safety and Trip Hazard Inspections · Monthly Safety Meeting: Attend a monthly safety meeting to stay informed of safety regulations and changes. Utilize meeting to communicate problems and get direction on better ways of doing things and improved cost control. · Equipment Inventory: Ensure proper equipment is kept in inventory. Report missing/broken equipment immediately to Maintenance Supervisor. Assist in the verification of inventory as directed. Advise Maintenance Supervisor of any needed equipment/supplies. · Education: Keep Maintenance Supervisor updated on education and certification needs. Ensure and required licenses and certifications are kept current. Move-Out/Move-In · Vendor Assistance: Work with vendors during process and provide input to Maintenance Supervisor regarding vendors’ status and adherence to schedule. · Unit Punch: Complete unit punch at the direction of Maintenance Supervisor. QUALIFICATIONS: · High degree of neatness and respect for property and landscape combined with a willingness and desire to learn. · Able to understand cleaning solution labels and use as instructed. · Ability to read and comprehend simple instructions, short correspondence, and memos. · Ability to write simple correspondence. · Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. · Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s. Ability to perform these operations using units of weight measurement, volume, and distance. · Ability to apply common sense understanding to carry out simple one- or two-step instructions. · Professional and energetic demeanor resulting from previous landscape, maintenance, or housekeeping experience · Good customer service skills · Good communication and listening skills · Able to be an effective team player and interact well with others · Organized and detail-oriented · Patient, even-tempered and works well under pressure · Effective time management skills · Able to maintain confidentiality · Able to follow directions from a supervisor · Able to understand and follow posted work rules and procedures · Able to accept constructive criticism · Willing to work in all types of weather conditions · Able to work weekends or overtime as job requires EDUCATION AND EXPERIENCE REQUIREMENTS: · Less than high school education; or up to six months related experience or training; or equivalent combination of education and experience. · Broad-based experience in all phases of ground maintenance. Must be familiar with basic maintenance and minor repairs of small engines. CERTIFICATES, LICENSES, REGISTRATIONS: · Valid driver’s license with proof of insurance. JOB PERFORMANCE AND SUCCESS FACTOR REQUIREMENTS: Cooperation, Influence, Teamwork & Business Relationships – 25% □ Collaboration & Teamwork – 25% □ Cooperation – 25% □ Customer Service – 25% □ Internal/External Relationships – 25% Decision Making/Initiative – 25% □ Analytical & Problem Solving – 16.67% □ Decisive – 16.67% □ Practical Judgment – 16.67% □ Action-Oriented – 16.67% □ Adaptability & Flexibility – 16.67% □ Effort & Self Development – 16.67% Job Knowledge and/or Quality & Quantity of Work – 25% □ Job Knowledge – 25% □ Multi-tasking – 25% □ Work Quality – 25% □ Work Quantity – 25% Professional/Technical/Communication Skills – 25% □ Ethics & Values – 20% □ Integrity – 20% □ Reliability & Punctuality – 20% □ Time Management – 20% □ Verbal & Written Communications – 20% WORKING ENVIRONMENT AND PHYSICAL DEMANDS: X Office environment X Outdoors environment □ Mechanical facility X Changing weather conditions □ Toxic or caustic chemicals □ Odors or fumes □ Electrical current X Loud machine/Equipment noise □ Above ground level □ Confining spaces Over 2/3 Time Between 1/3 and 2/3 Under 1/3 Walking X Sitting X Standing X Climb or balance X Lifting under 10 lbs. X Lifting over 10 lbs. X Reach with hands & arms X Stoop, kneel, crouch or crawl X X Talk or hear X Travel Outside the area X SUPERVISORY RESPONSIBILITY: Does this job have supervisory responsibilities? _____Yes __X__No

Job Description Location: Pittsburgh, PA (strongly preferred) or remote Hours: Minimum 20 hours/week, with flexibility during peak times Department: Customer Service/Marketing Reports To: CSR Manager Position Overview The Customer Service Representative will serve as the first point of contact for our customers – retailers, distributors, and individual players. If you’re passionate about racquet sports, skilled in problem-solving, and thrive in a fast-paced environment, we want to hear from you. Key Responsibilities · Respond to customer inquiries via phone, email, and online platforms. · Process orders, returns, and exchanges in the order management system · Verify order details including product availability, pricing, shipping terms and payment methods. · Collaboration with internal departments (sales, warehouse, finance) to resolve order-related issues. · Maintain accurate customer records and document interactions. · Provide general administration support to internal teams as needed. · Promote additional products and services when appropriate. Qualifications · High school diploma or equivalent (college degree preferred) · 2+ years of customer service or order management experience. · Experience in sporting goods or consumer products a plus. · Strong computer skills and ability to learn new systems quickly (ERP/Netsuite experience a plus) · Passion for sports – especially tennis, pickleball or padel – is a big plus · Racquet stringing knowledge is a bonus. What We Offer · Competitive hourly salary · Hybrid work environment with flexibility · Employee discounts on GAMMA Sports products. · Opportunity for professional growth in a dynamic, sports-focused company. About GAMMA Sports GAMMA Sports is a Pittsburgh-based, family-owned manufacturer with a 50-year legacy of innovating in racquet sport equipment, including tennis and pickleball. Best known for its patented breakthrough string technologies, GAMMA has leveraged its racquet sports expertise to develop high-quality paddles, balls, grips, and accessories that empower people who love to play at all levels. Providing equipment and education to help improve your game, the brand has become a trusted name among coaches, trainers, and racquet sport enthusiasts around the world. Powered by JazzHR 8KtFnfnx1m

Job Description Position Overview The Account Representative plays a key role in building and maintaining strong relationships with GAMMA Sports’ retail partners, distributors, and direct customers. This position focuses on managing existing accounts, driving sales growth through new customers, and providing exceptional service to ensure long-term customer satisfaction. Key Responsibilities · Serve as the primary point of contact for assigned accounts, including sporting goods retailers, distributors, and specialty shops – managing day-to-day relationships. · Develop and maintain strong relationships with customers to promote loyalty and repeat business – creating regular communications about product and/or promotions to book of business. · Identify opportunities to grow account revenue through upselling, cross-selling, and introducing new GAMMA Sports products. · Process and manage orders, ensuring accuracy, timely fulfillment, and proactive communication with customers. · Handle account inquiries, resolve issues, and provide solutions that align with GAMMA Sports’ service standards. · Collaborate with internal departments (Customer Service, Marketing, Supply Chain, and Finance) to ensure a seamless customer experience. · Maintain accurate account records, forecasts, sales activity reports, and pipeline updates in the CRM system. · Monitor market trends, competitor activity, and customer feedback to provide insights that support sales strategy. · Represent GAMMA Sports at trade shows, tournaments, and industry events as needed. Qualifications · Bachelor’s degree in Business, Marketing, Sports Marketing or related field (MBA a plus). · 2-4 years of sales, account management, or customer service experience in consumer products or sporting goods. · Strong communication, interpersonal, and relationship-building skills. · Highly organized with the ability to manage multiple accounts and priorities. · Proficient in Microsoft Office Suite; experience with CRM systems preferred. · A strong understanding of the US Padel market and key retailers is a plus. · Familiar working with Netsuite is a plus · Passion for sports, particularly tennis, pickleball and padel, a strong plus. What We Offer · Competitive base salary with performance-based incentives. · Comprehensive benefits package (health, dental, vision, 401k with match). · Paid Time Off · Parental Leave · Hybrid work environment with flexibility · Employee discounts on GAMMA Sports products. · Opportunity for professional growth in a dynamic, sports-focused company. · A collaborative, energetic, and sports-focused work environment. About GAMMA Sports GAMMA Sports is a Pittsburgh-based, family-owned manufacturer with a 50-year legacy of innovating in racquet sport equipment, including tennis and pickleball. Best known for its patented breakthrough string technologies, GAMMA has leveraged its racquet sports expertise to develop high-quality paddles, balls, grips, and accessories that empower people who love to play at all levels. Providing equipment and education to help improve your game, the brand has become a trusted name among coaches, trainers, and racquet sport enthusiasts around the world. Powered by JazzHR RMpBI2vEyw

Job DescriptionPosition Overview The Senior Account Manager will be responsible for managing and growing GAMMA Sports’ strategic accounts with major big box retailers (e.g., Dick’s Sporting Goods, Walmart, Target, Academy) and Amazon. This role requires strong sales experience, account management expertise, and the ability to navigate both traditional retail and e-commerce channels. The Senior Account Manager will drive revenue growth, oversee account strategy, and serve as the primary liaison between GAMMA Sports and these key partners. Key Responsibilities • Manage day-to-day relationships with major retail accounts and Amazon, serving as the primary point of contact., • Develop and execute account-specific strategies to achieve sales, margin, and growth targets., • Lead annual line reviews, business planning meetings, and joint business planning sessions with retail partners., • Partner with marketing and operations teams to ensure effective product launches, promotions, and supply chain execution., • Analyze sales performance, category trends, and customer data to identify opportunities and risks., • Negotiate pricing, terms, and promotional programs with buyers and category managers., • Oversee Amazon account health, including content management, advertising strategy, compliance, and profitability., • Collaborate with the e-commerce and marketing teams to optimize online product pages, search rankings, and digital marketing initiatives., • Monitor competitive landscape and provide insights on product positioning and growth opportunities., • Maintain accurate forecasts, pipelines, and sales reporting for assigned accounts., • Bachelor’s degree in Business, Marketing, or related field (MBA a plus)., • 5–7 years of account management experience in consumer products, with a focus on sporting goods, fitness, or related industries preferred., • Proven success managing large national retailers., • A solid understanding of the Amazon business landscape – both seller and vendor - ., • Strong negotiation, communication, and relationship-building skills., • Experience with retail portals (e.g., Walmart Retail Link, Vendor Central, EDI platforms)., • Strong analytical and Excel skills; experience with CRM and sales reporting tools., • Experience using Netsuite is a plus., • Ability to travel as needed for customer meetings and industry events., • Competitive base salary with performance-based incentives., • Comprehensive benefits package (health, dental, vision, 401k with match)., • Paid Time Off, • Parental Leave, • Hybrid work environment with flexibility, • Employee discounts on GAMMA Sports products., • Opportunity to shape strategy with some of the company’s most important accounts. GAMMA Sports is a Pittsburgh-based, family-owned manufacturer with a 50-year legacy of innovating in racquet sport equipment, including tennis and pickleball. Best known for its patented breakthrough string technologies, GAMMA has leveraged its racquet sports expertise to develop high-quality paddles, balls, grips, and accessories that empower people who love to play at all levels. Providing equipment and education to help improve your game, the brand has become a trusted name among coaches, trainers, and racquet sport enthusiasts around the world. Powered by JazzHR zV32SbxX1I