Operations Supervisor - Lloyd Center Ice Rink
1 month ago
Portland
Job Description OPERATIONS SUPERVISOR- Lloyd Center Ice Rink Sports Facilities Management, LLC LOCATION: Portland, OR DEPARTMENT: OPERATIONS REPORTS TO: OPERATIONS MANAGER STATUS: PART-TIME (NON-EXEMPT) ABOUT THE COMPANY: Lloyd Center Ice Rink is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Portland, OR. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth. Lloyd Center Ice Rink is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun. SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us. POSITION SUMMARY: The Operations Supervisor for the ice arena is responsible for overseeing daily operations, ensuring the facility runs smoothly, and providing a safe and enjoyable environment for all patrons. This role involves managing staff, coordinating events, maintaining equipment, and addressing any issues that arise. PRIMARY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: • Provide courteous and friendly service to all guests and staff, • Supervise and coordinate daily operations of the ice arena, including ice maintenance, scheduling, and facility management, • Ensure the ice surface is properly maintained, including resurfacing, checking for quality, and addressing any issues promptly, • Assist in overseeing the setup and teardown of events, including hockey games, public skating sessions, and private rentals, • Assist in managing inventory of ice arena supplies, including ice maintenance materials, concession items, and equipment, • Be responsive to guest concerns and direct to appropriate manager to resolve, • Enforce facility policies and procedures, • Have general knowledge regarding program options and facility events, • Assist other departments as necessary, • Ensure correct equipment is available for all games, • Monitor ice operations, • Respond to all incidents, accidents, injuries, and altercations as needed, • Complete and file corresponding paperwork as necessary, • Assist with daily maintenance and upkeep of department equipment, • Assigning duties to staff during shifts, • Inspect equipment and communicate the need for repairs or replacements to management, • Ensure health and safety standards are followed, • Responsible for opening and closing of facilities, • Communicate to management on event set and breakdown, • Ability to work with a wide variety of ages from preschool through adult, • Knowledge of ice maintenance and rink operations is highly desirable, • Proven experience in facility management, preferably in an ice arena or similar environment, • Flexible work schedule (e.g., nights, weekends, holidays, and long hours) and regular attendance is necessary, • Excellent communication skills, both verbal and written, • Ability to maintain focus in a high-volume, fast-paced environment, • Must have excellent guest service skills, • Must be detail-oriented and have outstanding organizational skills, • Ability to multi-task and prioritize, • Ability to remain calm and focused in difficult and stressful situations, • Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders, and fellow team members, • Must work well with others, • Commitment to the safety and wellbeing of others, • Must be able to lift 50 pounds waist high, • Work is performed in an ice arena environment, which includes cold temperatures and varying noise levels, • May involve exposure to ice resurfacing equipment and other machinery, • Will be required to stand for extended periods of time, • Will be required to work indoors and outdoors year-round, • Must be able to work independently in a busy environment, • Must comply with safety and health code standards, • Facility has intermittent noise Job Posted by ApplicantPro