Director of Shelter & Housing Services
22 days ago
Akron
Job Description Position Summary The Director of Shelter & Housing Services provides strategic and operational leadership for all domestic violence shelter and housing programs, including two emergency shelters and permanent housing programs. This role oversees multi-site operations, ensures compliance with federal, state, and local funding requirements, and leads a team of supervisors responsible for delivering high-quality, trauma-informed services. The Director is accountable for program performance, budget management, staff leadership, regulatory compliance, and continuous improvement across all shelter and housing services. Job Description Required Education, Experience and Qualifications • Bachelor’s degree in Social Work, Public Administration, Public Health, or related field; or equivalent experience, • Minimum 5 years’ experience overseeing shelter, housing, or comparable human service program, • Demonstrated experience in the effective management of HUD grants and requirements, including compliance and reporting, • Minimum 5 years of supervisory experience, including supervision of managers., • Experience managing multi-program budgets and diverse funding streams., • Strong operational and systems-thinking skills., • Maintain valid Ohio driver’s license and ability to meet agency requirements for driving insurability., • Provide strategic and operational oversight of all shelter and housing programs across Summit and Medina Counties, including two emergency shelters and permanent housing programs for survivors of domestic violence, sexual violence, and human trafficking., • Lead and supervise program leadership staff to ensure strong accountability, consistent supervision structures, and operational alignment across sites., • Ensure programs operate efficiently, consistently, and in alignment with agency mission, strategic goals, and funding requirements., • Develop, implement, and oversee program policies, procedures, and performance standards., • Monitor and drive performance metrics, including utilization rates, length of stay, housing stability outcomes, and grant benchmarks., • Use data to assess program effectiveness, identify risks, and implement continuous improvement strategies., • Ensure timely and accurate documentation, data entry, and reporting across all funding streams., • Oversee compliance with all federal, state, and local grant requirements, including HUD-funded programs and match requirements., • Manage program budgets in partnership with executive leadership and ensure fiscal responsibility across all shelter and housing services., • Provide regular updates, strategic recommendations, and operational risk assessments to the Executive Leadership Team., • Represent the agency in select community partnerships, collaborative initiatives, and training opportunities as assigned. ADDITIONAL RESPONSIBILITIES • Adheres to Service Excellence standards at all times, • Represent Hope & Healing agencies, Battered Women’s Shelter and Rape Crisis Center, by participating in community activities, coalitions and taskforce groups as requested or assigned by supervisor., • Complies with agency policies and procedures, federal and state requirements, and educational/certification/registry requirements., • Assistant Director of Shelter and Housing, • Supportive Services Manager, • Animal Care Manager The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Physical demands: While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, or feel objects; reach with hands and arms; step up and down; stoop, kneel, crouch; talk, hear and drive. The employee must occasionally lift and/or move up to 10 pounds., • This is a full-time, exempt position. Occasional evening and weekend work hours will be required to ensure adequate support for staff. This position has a flexible schedule for the purposes of meeting the responsibilities of the role., • Must be able to travel to Summit and Medina Counties, • Commitment to trauma-informed care, cultural responsiveness, and inclusion, • Grant management experience, including budgeting, reporting, and compliance, • Excellent interpersonal and communication skills, particularly with diverse populations. Ability to model open communication, fair and equitable treatment, management of conflicts, and work in a team structure., • Proficiency in data analysis, evaluation methodologies, and program monitoring, • Computer skills including, but not limited to, Microsoft Word and Excel. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. Benefits: • 401(k), • 401(k) matching, • Dental insurance, • Health insurance, • Paid time off Hope and Healing Survivor Resource Center (H&H) is an equal opportunity employer that is committed to diversity and inclusion in the workplace. H&H prohibits discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender identity, military status, national origin, disability, genetic information, pregnancy, ancestry, or any other protected characteristic as outlined by federal, state or local laws. Additionally, reasonable accommodations will be made (where appropriate) for religious practices or employees with disabilities. Employees who may require a reasonable accommodation should contact an agency Director or the CEO. This policy applies to all employment practices within H&H, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. H&H makes hiring decisions based solely on qualifications, merit and program needs at the time.