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Job Description This is an ON-SITE position located in Binghamton, NY. Summary: The Sr. Analyst, Desktop Support is responsible for the maintenance, installation, repairs and overall support of desktops, laptops, tablets, mobile devices and IoT medical devices to support critical healthcare operations across The Guthrie Clinic (TGC). The Sr. Analyst documents, upgrades and/or replaces hardware and software as required. This position will work together with the Help Desk and Network Operations Center (NOC) staff as appropriate to determine and resolve problems. Experience: • Preferred three to five (3 to 5) years of experience on a desktop support services team; healthcare experience preferred., • Proficiency in operating systems (e.g., Windows, macOS, iOS, Android), • Experience specifying, troubleshooting, and maintaining Microsoft compatible end‐user computing platforms and peripherals running Microsoft Windows Operation Systems including Windows 10 and Windows 11., • Experience migration operating system versions and updating desktop images., • Strong knowledge in Microsoft O365, Patch Management, anti-virus and inventory management tools., • Excellent knowledge of computers and peripherals., • Advanced working knowledge of configuring and troubleshooting iOS and Android-based mobile devices., • Strong customer service orientation, good written and oral communication skills, self-motivated and directed., • Working knowledge of managing tickets, follow-up actions and close issues., • Ability to work in a fast-paced environment, manage user expectations and potential risks., • Experience with patch management software., • Basic understanding of LAN/WAN network infrastructure technologies., • Basic understanding of security technologies including firewalls and antivirus., • Experience with ITSM functionalities such as change control, CMDB and ticketing systems., • Basic understanding of healthcare information systems (e.g., Epic, Cerner), cybersecurity and clinical operations., • Prior experience delivering high availability systems in a 24/7 environment across geographically dispersed business units., • Experience with resolving multiple issues simultaneously. Education: • Bachelor’s degree in Information Technology, Computer Science, Healthcare Administration or related field strongly desired or an equivalent combination of education and experience. Licenses/Certifications: • Preferred certifications include Microsoft Certified: Modern Desktop Administrator Associate, CompTIA A+. Essential Functions: • Responsible for installation and maintenance of desktop, laptops, tablets, mobile devices, printers and peripheral hardware., • Perform preventative maintenance on hardware., • Test and plan the deployment of new operating system releases, vendor patches and commercial software releases., • Develop and document standardized user processes and procedures; “how-to” documentation., • Provides proactive and advanced troubleshooting and analysis., • Understands and accounts for interactions between technologies and applications., • Responsible for maintaining ticket status and resolution information in ticketing system., • Accountable for meeting established performance metrics which will be used in performance evaluations., • Participates in on-call support rotation as specified by management., • Willingness to travel between sites in the TGC Pennsylvania/New York regional footprint (Sayre, Towanda, Troy, Corning, Cortland, Binghamton, etc.), • Promotes the use of TGC’s PMO methodology and standards to manage IT initiatives., • Demonstrate commitment to customer service by providing responsive and effective support, developing solid working relationships with customers and IT colleagues, and delivering high quality, value-added services that exceed customer expectations., • Demonstrates a commitment to excellence in Customer Service with all internal and external customers of TGC., • Performs related duties as assigned and unrelated duties as requested. Other Duties: Other duties as assigned. Pay Range: Minimum $29.04/hr, Maximum $44.13/hr About Us Joining the Guthrie team allows you to become a part of a tradition of excellence in health care. In all areas and at all levels of Guthrie, you’ll find staff members who have committed themselves to serving the community. The Guthrie Clinic is an Equal Opportunity Employer. The Guthrie Clinic is a non-profit, integrated, practicing physician-led organization in the Twin Tiers of New York and Pennsylvania. Our multi-specialty group practice of more than 500 physicians and 302 advanced practice providers offers 47 specialties through a regional office network providing primary and specialty care in 22 communities. Guthrie Medical Education Programs include General Surgery, Internal Medicine, Emergency Medicine, Family Medicine, Anesthesiology and Orthopedic Surgery Residency, as well as Cardiovascular, Gastroenterology and Pulmonary Critical Care Fellowship programs. Guthrie is also a clinical campus for the Geisinger Commonwealth School of Medicine.

Job Description This position is 100% on-site in Binghamton, NY Summary: The Supervisor, Desktop Support is responsible for supervising the desktop support analysts, making work assignments, monitoring ticket queues and coordinating activities across the team to support critical healthcare operations across The Guthrie Clinic (TGC). The Supervisor is also responsible for maintenance, installation, repairs and overall support of desktops, laptops, tablets, mobile devices and IoT medical devices documents, upgrades and/or replaces hardware and software as required. This position will work together with the Help Desk and Network Operations Center (NOC) staff as appropriate to determine and resolve problems. Experience: • Preferred five to seven (5 to 7) years of experience on a desktop support services team; healthcare experience preferred., • Proficiency in operating systems (e.g., Windows, macOS, iOS, Android), • Experience specifying, troubleshooting, and maintaining Microsoft compatible end‐user computing platforms and peripherals running Microsoft Windows Operation Systems including Windows 10 and Windows 11., • Experience migration operating system versions and updating desktop images., • Strong knowledge in Microsoft O365, Patch Management, anti-virus and inventory management tools., • Excellent knowledge of computers and peripherals., • Advanced working knowledge of configuring and troubleshooting iOS and Android-based mobile devices., • Strong customer service orientation, good written and oral communication skills, self-motivated and directed., • Working knowledge of managing tickets, follow-up actions and close issues., • Ability to work in a fast-paced environment, manage user expectations and potential risks., • Experience with patch management software., • Basic understanding of LAN/WAN network infrastructure technologies., • Basic understanding of security technologies including firewalls and antivirus., • Experience with ITSM functionalities such as change control, CMDB and ticketing systems., • Basic understanding of healthcare information systems (e.g., Epic, Cerner), cybersecurity and clinical operations., • Prior experience delivering high availability systems in a 24/7 environment across geographically dispersed business units., • Experience with resolving multiple issues simultaneously. Education: • Bachelor’s degree in Information Technology, Computer Science, Healthcare Administration or related field strongly desired or an equivalent combination of education and experience. Licenses/Certifications: • Preferred certifications include Microsoft Certified: Modern Desktop Administrator Associate, CompTIA A+. Essential Functions: • Supervise and responsible for the installation and maintenance of desktop, laptops, tablets, mobile devices, printers and peripheral hardware., • Leads team of desktop analysts by assigning work, setting priorities and reviewing ticket queues., • Provides analytical and technical expertise in the planning, design and installation of new and existing desktop systems., • Provides expert level support of all desktop and software applications., • Test and plan the deployment of new operating system releases, vendor patches and commercial software releases., • Develop and document standardized user processes and procedures; “how-to” documentation., • Provides proactive and advanced troubleshooting and analysis., • Understands and accounts for interactions between technologies and applications., • Responsible for maintaining ticket status and resolution information in ticketing system., • Accountable for meeting established performance metrics which will be used in performance evaluations., • Coaches and mentors others in their work efforts., • Participates in on-call support rotation as specified by management., • Periodically performs quality analysis on work performed by team members., • Willingness to travel between sites in the TGC Pennsylvania/New York regional footprint (Sayre, Towanda, Troy, Corning, Cortland, Binghamton, etc.), • Promotes the use of TGC’s PMO methodology and standards to manage IT initiatives., • Demonstrate commitment to customer service by providing responsive and effective support, developing solid working relationships with customers and IT colleagues, and delivering high quality, value-added services that exceed customer expectations., • Demonstrates a commitment to excellence in Customer Service with all internal and external customers of TGC., • Performs related duties as assigned and unrelated duties as requested. Other Duties: Other duties as assigned. About Us Joining the Guthrie team allows you to become a part of a tradition of excellence in health care. In all areas and at all levels of Guthrie, you’ll find staff members who have committed themselves to serving the community. The Guthrie Clinic is an Equal Opportunity Employer. The Guthrie Clinic is a non-profit, integrated, practicing physician-led organization in the Twin Tiers of New York and Pennsylvania. Our multi-specialty group practice of more than 500 physicians and 302 advanced practice providers offers 47 specialties through a regional office network providing primary and specialty care in 22 communities. Guthrie Medical Education Programs include General Surgery, Internal Medicine, Emergency Medicine, Family Medicine, Anesthesiology and Orthopedic Surgery Residency, as well as Cardiovascular, Gastroenterology and Pulmonary Critical Care Fellowship programs. Guthrie is also a clinical campus for the Geisinger Commonwealth School of Medicine.

Position Summary: Troy Community Hospital works with the communities we serve to help each person attain optimal, life‐long health and well‐being. The Patient Service Specialist with the support of Troy Community Hospital will provide the highest quality patient care consistent with Guthrie’s Vision of Improving Health through Clinical Excellence and Compassion; Every Patient. Every time. As a first point of contact for most patients, the Patient Service Specialist provides direct, daily operational support in a manner consistent with Troy Community Hospital’s Service Excellence Standards. The Patient Service Specialist will continually demonstrate Patient Centeredness, Teamwork, and Excellence in the daily performance of their duties. This position requires the ability to be self‐motivated, flexible, punctual, detail oriented, have good time management skills and have excellent communication skills. Education, License & Cert: High School diploma/GED required. Graduation from a Medical Office Assistant school preferred. Experience: Demonstrated customer service commitment in a fast‐paced environment with a minimum of 1 year experience in a customer service related field preferred. Medical office experience and knowledge of medical terminology preferred. Must have good keyboarding skills; be comfortable with computers, and learning new applications. Essential Functions: All Positions 1. Responsible for greeting Every Patient in a courteous, professional, and timely manner Every Time. 2. Responsible for answering telephones in a friendly and efficient manner in conjunction with Guthrie’s Telephone Standards. Screens telephone calls, takes messages and provides information. 3. Performs liaison duties between patients, physicians, hospital staff, organizational departments, etc., keeping the departments fully aware of all necessary information. Keeps patients informed of any delays. 4. Adheres to departmental and organizational policies and attends meetings/huddles as required. 5. Requires the ability to prioritize daily tasks simultaneously in a fast‐paced, ever‐changing work environment within a strong team structure. 6. Maintains strict confidentiality related to patient health information in accordance with HIPAA compliance. Scheduling Functions 1. Responsible for scheduling and maintaining all patient appointments electronically. 2. Schedules exams via telephone and gives various instructions for different scans. 3. Verifies patient information at time of scheduling. Assigns B# / MRN to new patients. 4. Completes pre‐registrations via telephone for scheduled appointments. 5. Inform patient of financial responsibility at time of scheduling. 6. Responsible for editing appointment schedule at physician's request with administrator approval. 7. Complete various types of insurance forms, pre‐certifications and referrals. 8. Contact referring physician for obtaining referral. 9. Various secretarial duties may be required. 10. Directs calls regarding patients’ exams, status, or results to appropriate personnel. Image Library Functions 1. Responsible for Image/ CD tracking of outside images, filing of x‐ray jackets and CDs, multiple EPIC and PACS functions, digitizing and downloading of images, importing of CDs, burning CDs, pulling old images for different departments 2. Wait on physicians and patients requesting images when they phone or appear in the department 3. Mail images to other institutions and/ or patients upon request 4. Filing 5. Responsible for maintaining complete and accurate records of received/ sent CDs 6. Responsibility to return mail images brought to this facility for second opinion 7. Must be able to deal with patients, physicians, lawyers, insurance representatives in meeting their needs in a professional manner Other Duties: 1. Provides support to the supervisor, manager and/or lead, providers, billing, clinical staff and most importantly the patients. 2. Responsible to report any areas of concern to supervisor, manager or lead and provides support in dealing with complex issues. 3. Stays current and learns new skills as needed to perform all aspects of position. 4. Required to do all yearly mandatory training modules as well as any other training required of the job. 5. Performs testing and monitoring of electronic system upgrades. 6. Assist in training of all employees as assigned. 7. Sorts workload in order of importance and maintains flexibility to handle emergencies as they arise. 8. Sort mail, as needed. 9. Research returned mail for the Guthrie Medical Imaging Dept and provide appropriate feedback to users. 10. Assists with and completes other projects or duties as assigned.

The pay range for this position is $48.11-75.08. Position Summary: The Nurse Manager provides clinical and administrative leadership and expertise; facilitates an atmosphere of interactive management and the development of collegial relationships among all team members. The Nurse Manager promotes a climate for effective performance while allocating available resources to promote efficient, effective, and quality nursing/patient care. The Nurse Manager contributes to the development and implementation of strategic planning processes, day‐to‐day operations, and attainment of organizational and departmental goals. The Nurse Manager is responsible for the total management and administrative functions of the Department, inclusive of resolution of coverage and scheduling issues. The Nurse Manager is accountable for the management of patient care, human, fiscal, regulatory compliance and distribution and usage of material resources, as well as the total environment of the nursing division on a twenty‐four hour basis. Experience: Candidate must have five years nursing experience in an acute care setting with demonstrated abilities in leadership. The nurse manager must possess a Baccalaureate Degree in Nursing, Master's degree preferred. Certification in the area of specialty and/or leadership is preferred. Essential Functions: Focuses on performance improvement. A.Establishes goals, activities to meet goals, and measurement for success in alliance with the overall organizational goals. B. Establish goals and measurement process for population specific Nursing Performance reports and assures ongoing measurement and communication of current status. C. Maintains interdisciplinary approach through promotion and participation in hospital/community committee/activities. D. Recognizes and identifies actual or potential situations which may place the health care system at risk for corporate compliance. Communicates appropriately to administrator and/or follows defined policy for addressing the situation. E. Establishes interdisciplinary work teams to enhance patient care outcomes specific to primary patient population on the unit. F. Actively works to achieve patient care outcomes at or above the benchmark for the designated population. Meets regulatory requirements. A. Facilitates Unit Council meetings/staff meetings for defined area(s) of responsibility meeting the needs of each shift/unit. B. Demonstrates and enforces compliance with hospital, State, and Federal guidelines. C. Demonstrates and integrates population specific care for the adolescent/adult/geriatric/pediatric patient and appropriate standards of care and practice. Remains fiscally responsible and strives to meet budgetary targets. A. Anticipates, monitors, and adjusts human and material resources appropriate to volume and patient acuity level. B. Integrates clinical, financial, and operational data and evaluates the impact upon patient clinical and financial outcomes. Initiates and provides leadership for performance improvement activities as appropriate based upon outcomes data. C.Monitors throughput times and collaborates with other to meet hospital goals. Strives to attain and maintain an exceptional patient/customer satisfaction measured at or above benchmark mean. A. Demonstrates enthusiasm when relating to customers. B. Maintains open lines of communication by being responsive to staff and customers. C. Demonstrates effective service recovery. D. Demonstrates effective conflict management with respect to all customers. E. Sets and achieves high performance standards. Other Duties: It is understood that this description is not intended to be all inclusive, and that other duties may be assigned as necessary in the performance of this position.