Hospital Operations Manager
2 days ago
Chicago
GoodVets is a nationwide network of modern animal hospitals, co-owned with local veterinarians who are passionate about delivering gold-standard care. We sit at the intersection of quality-first medicine and people-first culture, providing a supportive, growth-minded environment for our teams—and unparalleled service for today's pet parents. As a Hospital Operations Manager, you’ll be the strategic and operational backbone of your hospital, working alongside a Partner Veterinarian to lead a high-performing team and drive hospital success. You’ll own key financial and performance metrics, champion day-to-day excellence, and foster a culture where people and pets thrive. This is more than a management role—it's a career path with real growth potential, meaningful impact, and the chance to shape the future of veterinary care. • Drive hospital performance by managing key financial metrics, including revenue growth, expenses, and profitability through P&L ownership, • Oversee daily operations, including appointment flow, staffing schedules, inventory control, and hospital protocols to ensure seamless clinical and client experiences, • Lead and develop your team by recruiting, training, coaching, and mentoring veterinary support staff, ensuring high engagement and performance, • Implement and uphold standards by enforcing SOPs, maintaining a safe and efficient work environment, and ensuring compliance with veterinary regulations, • Foster a positive culture by modeling and reinforcing our core values, recognizing high performance, and addressing challenges proactively, • Collaborate cross-functionally with the Partner Veterinarian and corporate teams to ensure alignment on goals, strategy, and service standards, • Strong veterinary technician background (surgery required), LVT/RVT preferred, • 1-3 + years of veterinary leadership experience, ideally in a multi-doctor hospital setting, • Strong command of financial operations, including experience managing budgets, KPIs, inventory, and analyzing P&L statements, • Proven ability to hire, coach, and retain veterinary support staff, with a strong focus on team development and accountability, • Excellent communication and interpersonal skills, with the ability to influence and build trust across teams, • Tech-savvy mindset, with proficiency in Practice Management Systems and Microsoft Office (Excel, Word, Outlook), • Detail-oriented and highly organized, with the ability to manage multiple priorities in a fast-paced environment, • Competitive Compensation: A strong base salary with a generous annual performance-based bonus—because we believe in rewarding the leaders who drive our success., • Comprehensive benefits package: Comprehensive medical, dental, and vision insurance to keep you and your family well—plus flexible spending options and disability coverage., • 401(k) with a Company Match: A retirement plan that helps you plan ahead, with matching contributions to support your long-term goals., • Generous Paid Time Off: Paid holidays, vacation days, and personal time to help you recharge and maintain a healthy work-life balance., • Employee Discounts: Significant savings on veterinary care and products for your own pets at any GoodVets location., • A Culture that Values You: Be part of a team that leads with empathy, prioritizes collaboration, and celebrates each other’s wins—big and small. Join a company that invests in you and your future. At GoodVets, you’re not just managing a hospital—you’re shaping the standard for veterinary care. Apply today and let's build something exceptional—together. Compensation Range$70,000—$75,000 USD