Technical support jobs in San Antonio, Texas - Page 18Create job alerts

Job Description Girl Scouts of Southwest Texas (GSSWT) is headquartered in San Antonio, TX and serves more than 15,000 Girl Scouts (girls and adults) across 21 counties in southwest Texas. Girl Scouts is the world’s preeminent leadership development organization for girls, building girls of courage, confidence, and character, who make the world a better place. The Product Program Specialist supports all aspects of the council’s fall product and cookie programs, collaborating with product program volunteers and staff in the development and delivery of the premier entrepreneurial and financial literacy program for girls. Essential Duties and Responsibilities: • Supports the development and implementation of the annual plan for the council’s fall product and cookie programs in compliance with GSUSA and council policies regarding the Girl Scout product program., • Provides administrative support to the Product Program department, including data entry in product program vendor systems, maintenance of annual product program records, and department mail, telephone and email correspondence., • Accepts and processes product program payments and paperwork., • Coordinates logistics and prepares materials for product program volunteer meetings and trainings., • Supports the management of product delivery, council booth sales, and program incentives., • Recruits volunteers for council cookie warehouse., • Ensures and provides quality customer service to both internal and external customers., • Assists with sales, stock, and inventory of council retail stores., • Maintains volunteer system database by entering case management information accurately and timely. Competencies and areas of expertise may include: • Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments., • Oral and Written Communication (i.e., in person, verbal, written, and/or phone) – Expresses ideas and facts in a clear and understandable manner appropriate for the individual or group; listens to and comprehends what others are saying; prepares organized and structured presentations; has demonstrated ability to work with a wide range of sensitive and confidential issues and communicate effectively with a diverse group of girls, volunteers, and staff., • Problem Solving – Recognizes when immediate action is required; recognizes when sufficient information has been obtained to make a decision; makes decisions where appropriate or refers decisions to the appropriate organizational level; makes decisions without undue delay, • Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed; recognizes accomplishments of other team members. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Education/Experience: Bachelor's degree; or one to two years related experience and/or training; or equivalent combination of education and experience., • Language Ability: Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format., • Math Ability: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry., • Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables., • The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include heavy visual acuity (close vision, peripheral vision and ability to adjust focus) required to perform such activities as preparing and analyzing data and figures, using a computer and extensive reading and proofing. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand, walk, use hands to finger, handle or feel, and reach with hands or arms. The employee occasionally required to climb or balance and stoop, kneel, crouch, or crawl.

Job DescriptionDescription: We seek talented and experienced individuals to join our team as Cosmetology Instructors. As a Cosmetology Instructor, you will play a crucial role in shaping the future of our students. You will be responsible for delivering comprehensive cosmetology education and training, ensuring students develop the necessary skills and knowledge to excel in their careers. You will inspire and motivate students to reach their full potential by providing hands-on instruction and guidance. Responsibilities: • Teach theoretical and practical aspects of cosmetology, including hair styling, cutting, coloring, makeup application, skincare, nail care, and other related topics., • Design and deliver engaging lesson plans that align with the curriculum and meet industry standards., • Demonstrate and supervise hands-on techniques in a classroom and salon setting., • Provide individualized attention and support to students, addressing their unique needs and challenges., • Assess student performance through practical exams, written assignments, and other evaluation methods., • Maintain accurate records of student attendance, grades, and progress., • Stay current with industry trends, techniques, and regulations to ensure the curriculum remains relevant and current., • Foster a positive, inclusive learning environment that promotes student success and personal growth., • Collaborate with other instructors and staff members to enhance the overall educational experience., • Participate in professional development opportunities to continuously improve teaching skills and knowledge. Requirements: Requirements: • High School diploma or equivalent required., • Minimum of 3 years of professional experience in the cosmetology industry., • Valid cosmetology license in the state in which the college operates., • Excellent technical skills in hair, makeup, skincare, and nail care., • Strong communication and interpersonal skills to effectively interact with students, colleagues, and industry professionals., • Passion for education and the ability to inspire and motivate students., • Up-to-date knowledge of industry trends, techniques, and best practices., • Patience, empathy, and the ability to work with a diverse student population., • Organizational skills and attention to detail for maintaining accurate records and documentation., • Flexibility to adapt to changing curriculum needs and industry requirements., • Previous teaching experience is preferred but not required., • Computer skills are necessary. Hours and Availability: Day and Evening Positions, with some positions including a partial work-from-home schedule This is an exciting opportunity for the right candidate as we offer a competitive salary/benefits package. Company Benefits include group health insurance, a 401(k) retirement plan, Employee Stock Ownership Plan, PTO, and holiday pay. Career advancement opportunities! An Equal Opportunity Employer. If you're interested, Apply Now! Milan Institute is a private post-secondary college and a leader in the Allied Health, Business, and Cosmetology fields. We invite you to visit our website at to learn more about Milan Institute. You may visit the Milan Institute website at for information on campus crime statistics.

Job DescriptionThe Aircraft Wash and Fleet Services Crew Member supports aircraft servicing operations for assigned, transient, and visiting aircraft at the 433d Airlift Wing. This position performs aircraft washing, lavatory servicing, fleet support, and related cleaning and logistical functions in accordance with Air Force Technical Orders (TOs), Air Force Instructions (AFIs), and the Performance Work Statement (PWS). Key Responsibilities Fleet and Lavatory Services • Perform Pre-Fleet and De-Fleet services on C-5M and other aircraft types (C-17, C-130, KC-135, etc.)., • Deliver and inventory expendable and regulated items (meals, coffee, water containers, blankets, pillows, etc.) using AMC Form 244., • Collect and dispose of domestic waste per local regulations; handle international waste in compliance with 7 CFR 330.400(b) and 9 CFR 94.5(b)., • Perform lavatory servicing (modified and non-modified systems) using contractor-provided equipment, ensuring proper PPE use and environmental compliance., • Transport waste to the Steven M. Clouse Water Recycling Center for disposal (approx. 24 miles one way). Aircraft Wash Operations • Conduct complete aircraft washes (interior and exterior) on C-5M aircraft every 180 days in accordance with TO 1C-5M-23-1., • Execute special washes, clear water rinses, spot washes, and landing gear door washes per Air Force Technical Orders., • Clean interior compartments (flight station, troop, cargo, underfloor areas) to specified standards., • Perform Aerospace Ground Equipment (AGE) washes when tasked (e.g., generator sets, hydraulic carts). Facility and Equipment Care • Maintain wash rack cleanliness and ensure proper drain valve operation (close storm drain, open industrial drain before wash)., • Keep all tools under a tool control program, logging sign-in/out and immediately reporting lost items., • Maintain and safeguard Government-Furnished Property (GFP) and notify the COR of discrepancies or needed replenishments. Administrative and Reporting Duties • Maintain daily and monthly service logs, including AFTO Form 349s and AMC Form 244s., • Submit monthly summaries to the COR by the 3rd day of each month., • Attend post-award or progress meetings when requested by the Contracting Officer or COR. Minimum Requirements • U.S. citizenship and eligibility to work on a federal installation., • Valid drivers license; ability to operate vehicles and lifts safely., • Ability to pass security background check and obtain base access., • Knowledge of cleaning, waste handling, and aircraft servicing procedures., • Physical ability to lift 50 lbs, work in outdoor conditions, and perform manual labor., • Ability to read and follow Air Force Technical Orders and safety instructions. Preferred Qualifications • Experience in aircraft washing or ground support operations (military or civilian)., • Familiarity with Air Force fleet and lavatory service standards (AFI 24-605V2)., • Prior DoD or government service contract experience. Compensation • In accordance with the Service Contract Act Wage Determination 2015-5253 (Rev. 20, Dec 27 2022) for Bexar County, TX, this role aligns most closely with the 'Cleaner, Vehicles' classification:, • Overtime and Shift Differentials: Per applicable federal labor standards. Work Schedule Shifts vary based on aircraft schedules, typically including weekends and holidays. Performance time frames range from 1 hour (lavatory/fleet service) to 72 hours (complete aircraft wash).

Job DescriptionDescription: Under the supervision of the Director of Operations, the Operations Administration Assistant (OAA) assist with the coordination and management of internal company functions as well as interface with operational customers and employees over the phone. This role supports area managers, office management, and field employees. In addition, the Operations Administrative Assistant performs general clerical duties as assigned such as preparing reports, file records, tracking inventory, etc. They are expected to submit all required paperwork and complete task within designated timeframes, and assist with orientation and training of new hires. The OAA also maintains adequate inventories of all required supplies and property, reviews and verifies operations invoices, and may serve as HR liaison between Operations and Support Services. Job Duties • Organizing and maintaining files and records for operations., • Assist with preparing and editing operations correspondence, reports, and presentations., • Coordinates projects workflow, establishing and communicating priorities, and maintaining confidential files and records, • Ensure all project-related information/updates, reoccurring tasks, new assignments are entered into the team management application., • Act as POC for office assistance., • Assists with planning and scheduling meetings and appointments., • Maintains office supply inventory by checking stock to determine inventory level; anticipating needed office supplies., • Liaises with executives direct reports to ensure timely communication of requests and projects., • Compiles operational data, enters into automated processing systems, and verifies accuracy., • Produces routine, numerical reports for management information and human resources tracking., • Creates and revises systems and procedures by analyzing operating practices, recordkeeping systems, forms control, office layout, and budgetary and personnel requirements., • Designs, organizes, and maintains specialized and custom forms, records, reports, files, and logs to support technical work processes for the operations department and other departments as needed., • Designs, develops, and maintains spreadsheets requiring data interpretation and manipulation; removes and archives inactive records or files; researches and assembles information from a variety of sources for the completion of specialized forms and technical reports; copies, compiles and distributes contracts, reports, documents, and other materials., • Organizing and maintaining server files and records. Act as “Gatekeeper” for company server. Move, rename and save files as needed and establish a matrix for all departments., • Handle all incoming calls from customers or employees and resolve immediate problems by coordinating practical solutions and providing excellent customer service., • Making travel and other arrangements as requested., • Receives and screens visitors and/or telephone calls, providing general and specialized information regarding departmental functions that may require the use of judgment, tact and sensitivity and the interrelation of policies, rules and procedures; skillfully handles complaints and inquiries; researches and responds to requests or refers complaints and requests to other staff when warranted., • Assist the training department with developing, organizing, and issuing training material to existing and new hires., • Special project/event coordinator., • Receptionist duties as assigned., • All other duties assigned.Requirements:, • Bachelor degree or minimum of seven (7) years of increasingly responsible office administrative or specialized administrative and project support; or an equivalent combination of training and experience., • Strong work tenure: Five (5) to ten (10) years of experience supporting C-Level Executives or Directors, preferably in a non-profit organization., • Spanish language skills are preferred., • Proficient in Microsoft Office (Outlook, Word, Excel, and Power Point) Adobe Acrobat and Social Media web platforms., • Available to work Monday-Friday and be on call on weekends as needed., • Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail., • Very strong customer service and interpersonal skills and the ability to build relationships with stakeholders, including staff, board members, external partners and donors., • Expert level written and verbal communication skills., • Adherence to timelines and schedules with good follow through on projects and deliverables., • Excellent attendance record., • Demonstrated proactive approaches to problem-solving with strong decision-makingcapability., • Emotional maturity., • Highly resourceful team player, with the ability to also be extremely effective independently, • Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response., • Forward-looking thinker, who actively seeks opportunities and proposes solutions., • Experience supporting senior level Executives, preferably in a non-profit organization., • Be able to pass a background check and screening requirements as required by contract andcompany standards.

Job Description Overview Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops®, Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the world’s largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Power’s North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category. HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes’ Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels & Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years. For more information on Hard Rock International, visit or shop.hardrock.com. Responsibilities The Operations Manager is responsible for departmental P & L expense lines as designated by the General Manager. The Operations Manager also supports cafe senior leadership in upholding all brand standards and core values, while meeting or exceeding Hard Rock business objectives. • Demonstrate financial comprehension of the cafe’s budget and P&L., • Serve as a mentor and coach to develop hourly staff members into Hard Rock brand ambassadors and industry leading customer service stewards., • Manage labor schedules in line with the cafe’s budget and forecast models., • Successfully run a department and/or cost center., • Partner across all departments in an effort to support the team in consistent execution of all systems and processes to deliver all products and services to Hard Rock’s brand standards., • Support senior management in building a highly functional hourly team who share a common vision and values surrounding the overall success of the Cafe., • Execute established brand standards within the Rock Shop as well as think outside the box to harness potential opportunities to grow retail sales through both staff and guest interaction., • Foster an environment of customer service in which all team members put the guest first in every situation., • Execute established standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective ranking systems., • Remain an objective observer of the standards of service to ensure guest expectations of the Brand & Cafe are upheld., • Ability to engage with guests in regards to music both current and past., • Support senior management in attracting and retaining the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum impact., • Clearly define goals and expectations for team members using performance review tools and hold your team accountable for successful performance., • Support staff development and advancement along well-defined career paths., • Serve as a Learning Coach developing, implementing, and executing learning & developmental programs for all individuals under his/her stewardship to drive continuous improvement and employee retention. Qualifications EXPERIENCE, EDUCATION, AND CERTIFICATIONS • Ability to learn and bring "out of the box" ideas to their team., • Genuine enthusiasm and aptitude for serving people., • Excellent verbal and written communication skills., • High level of business acumen and common sense., • Demonstrates strong problem solving skills through ability to diagnose and implement solutions., • Must possess strong communication and listening skills, excellent speaking, reading and writing., • Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas., • Ability to effectively pitch and present information in one-on-one and group situations to media, customers, clients, partners and other employees of the organization., • Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, and bending) for extended periods of time., • Ability to sit for extended periods of time., • Ability to make repeating movements of the arms, hands, and wrists., • Ability to express or exchange ideas verbally and perceive sound by ear., • Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders., • Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds., • Ability to turn or twist body parts in a circular motion., • Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment., • Ability to travel via auto or airplane for long periods of time.

Job DescriptionAre you an IT pro who loves solving problems and optimizing systems? Join a growing global automotive supplier as an IT Application Specialist and take your career to the next level! If you're looking for a company that values your expertise and invests in your growth, this is the opportunity for you. Apply today and be part of a team that keeps innovation moving! Responsibilities: • Deliver hands-on technical support, troubleshooting, and maintenance for network infrastructure — including switches, routers, firewalls, servers, virtual machines (VMs), Veeam backups, and video security systems., • Set up and provision network resources for new projects; maintain accurate and up-to-date technical documentation., • Plan and execute IT infrastructure projects from start to finish — gathering requirements, creating timelines, managing budgets, and ensuring quality standards are met., • Oversee vendor relationships, from requesting quotes to coordinating product fulfillment and installation., • Administer and optimize Cisco networking, Cisco WiFi, VMware environments, Fortinet security appliances, and Windows Server systems., • Monitor network performance, identify potential bottlenecks, and implement solutions to ensure efficiency and reliability., • Develop, enforce, and maintain IT and security policies to support compliance and consistent operations., • Collaborate with corporate IT and affiliated companies to align technology strategies and maintain uniform service standards., • Keep detailed records of projects, incidents, and resolutions; prepare regular progress and performance reports for management., • Drive continuous improvement by standardizing processes and adopting IT best practices., • Strong proficiency in Cisco networking, Cisco WiFi, VMware, Veeam, Genetec video security, Active Directory, Windows Server, and Fortinet., • Bachelor’s degree in Management Information Systems, Information Technology, Computer Science, or a related field preferred., • At least 3 years of professional IT experience with a focus on infrastructure management, network administration, and system troubleshooting., • Relevant certifications highly desirable, such as Cisco CCNA, SolarWinds, Fortinet, Meraki, Ekahau, CISSP, or PMP., • Excellent analytical and problem-solving skills, with the ability to manage priorities and meet tight deadlines., • Strong written and verbal communication skills, with the ability to explain technical concepts in clear, business-friendly language., • Solid understanding of network protocols, VLANs, WiFi management, and Cisco WiFi controllers., • Full Time Pay Rate:, • $70,000 - $75,000/Annually Location:

Job DescriptionBenefits: • Flexible schedule, • Opportunity for advancement Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities • Perform a wide range of technical tasks including but not limited to:, • OS installations, hardware diagnostics, and software setup, • Structured cabling (including drilling, running, and dressing cables), • Telecom work (punch-downs, demarc extensions, etc.), • Work independently across various environments: retail, medical, restaurant, and corporate, • Maintain a high standard of professionalism with clients, • Be on call and ready to respond to service requests within your territoryPreferred Skills & Experience, • PC and printer troubleshooting experience (a strong plus), • At least 1 year of I.T. or Telecom experience, and one of the following:, • A+ Certification, • Network+ Certification, • OR 5+ years verifiable field experience in I.T./TelecomRequired Equipment & Qualifications, • Reliable personal vehicle (Public transportation not accepted), • Valid drivers license, • Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers)., • Laptop with Ethernet port, • Smartphone with mobile hotspot, • Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage., • Punctual, courteous, and presentableCompensation & Perks, • Paid hourly while on site, • 1099 contractor position, • Travel pay included (based on time travel; approx. 80-mile radius from home), • App-based tracking for job time and travel, • Exposure to new and exciting technologies and clients, • Opportunity to expand your skills and industry knowledgeAbout AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.

Job DescriptionPosition: IT Technical Support Analyst Classification: Full-time, Non- Exempt Reports to: Manager, User Support Company: DePelchin Family Services Location: San Antonio, TX Position Description: The IT Technical Support Analyst will provide network infrastructure support functions and provide level-2 and level-3 technical support to respond to end user needs at all locations including but not limited to servers, computers, printers, mobile phones, telephones, and voice mail. Primary Responsibilities: • Provide level-2 and level-3 support functions related to hardware, telephones, and all Agency-approved software., • Provide individual end user support and installation/upgrades of hardware and software for all Agency computers., • Provide server, backup and network support for LAN, WAN and AD-server environments as well as Internet and Intranet functions for all locations., • Provide desktop/mobile telephone and communication systems problem solving and support, including setup and upgrades of devices for all locations., • Function as a liaison between the Agency vendor(s) to resolve all systems and communications problems internally and externally., • Make recommendations of purchases for hardware, software, and equipment necessary to maintain adequate system availability and inventory., • Maintain the skill level necessary to grow with the needs of the organization related to hardware, software, and other technology trends., • Manage timely completion and communication of all assigned help desk tickets to end users, fellow IT staff and supervisor including proper documentation of work completed with issue resolution., • Report known or discovered theft, abuse, or misuse of any agency technology resources to Director of Information Technology and Business Processes., • Propose and assist in implementation of proactive solutions to problems to streamline efficiencies or meet end user needs., • Respond to requests for technical assistance in person, via phone and electronically., • Administer help desk software, redirect problems to correct resource, identify and escalate situations requiring urgent attention and track/document requests and resolutions, • Provide installation and upgrades of hardware and software for servers and workstations., • Serve as liaison between organization and vendor(s) as needed to resolve all systems and communications problems internally and externally., • Assist in the planning, design, installation, and maintenance of the network infrastructure., • Continue to improve skills necessary to grow with changes in technology., • Provide daily management of equipment inventory responsible to the IT Department.Required Qualifications:, • Two plus years of college or technical school training related to Information Technology/Information Systems. Education may be substituted with a minimum of four years relevant experience related to job functions and/or IT Certifications., • Three (3) years’ experience providing Microsoft Windows network and Windows 10 support., • Three (3) years’ experience providing end user support, installation and repair of hardware and software. Preferably experience as help desk support level 2 or 3, including remote support., • One year experience with Active Directory domains., • Two (2) years’ experience installing and supporting Windows Server 2012/2016 and Windows 10 workstations., • Two (2) years’ experience with Windows based software, Microsoft Office 365 and Zoom., • Two (2) years’ experience working with LAN/WAN communications devices including routers, switches, wireless access points, firewalls and telephone services. Preferably Meraki.Preferred Qualifications:, • Certifications such as MCITP, MCSA, MCSE, CCA, CCNA are a plus. Certification may be substituted with relevant years of experience related to job function. Knowledge, Skills, and Abilities:, • Strong analytical skills and problem-solving skills with attention to detail and accuracy., • Advanced computer software and hardware knowledge and skills., • Ability to troubleshoot a variety of computer problems., • Ability to Interact with staff with a service orientation., • Ability to stay organized while executing multiple projects., • Ability to maintain professional, confidential work environment.Work Conditions:, • Environment: Hybrid – Office, Community Settings, • Range of Schedule: Mon – Fri, 7:00 am to 5\8:00 pm, • Travel: Frequent – Frequent (Must have reliable personal transportation, valid Texas Driver License and current Auto Insurance) DePelchin is Proud to be an Equal Opportunity Workplace. DePelchin is committed to selecting and employing the best and most qualified person available for each job opening without unlawful discrimination of any kind. Additionally, DePelchin is committed to providing a work environment free of discrimination and harassment on the basis of race, color, sex (including pregnancy, sexual orientation and gender identity), marital or parental status, veteran status, religion, national origin, age, disability, family medical history, genetic information, or political affiliation. Powered by JazzHR UnpXRnwbGV

Job Description This position has a hybrid schedule and will be required to be on site at our Bulverde, New Braunfels and San Antonio locations as needed. PRIMARY FUNCTION/RESPONSIBILTY Responsible for providing technical assistance and support related to computer systems, hardware, or software. Manage customer experience for employees and contractors submitting technology-related service requests. Communicate effectively with internal and external customers about the resolution of their service requests. This role blends a unique balance of team leadership, technical acumen, and IT Service Management (ITSM) to enhance service delivery, overall support performance, and operational success of the helpdesk team. ESSENTIAL DUTIES AND RESPONSIBILITIES • Primary dispatch of all incoming tickets between level one technicians, specialists (Cybersecurity Analysts, Infrastructure Engineer, Data team), and IT leadership within the organization, meeting given SLAs, • Collaborate with Tier 1 and Specialists to ensure seamless helpdesk support., • Serve as Tier 2 escalation point for technicians for all IT tickets, including escalating to specialists, and/or leadership when appropriate., • Provide support for escalated service requests and issues related to endpoints, cellphones, software, and other hardware, as determined by IT leadership, via multiple modalities (phone, email, Teams, and in-person) based on the individual preferences of internal and external customers and IT policy and procedures., • Serve as an educational resource for IT Technicians for issues requiring additional troubleshooting., • Communicate all IT requests (written and oral) within an electronic system to track tickets., • Assist in the development and implementation of advanced support documentation and training material., • Communicate with IT leadership regarding potential root causes of influx of tickets or issues as seen across IT landscape., • Escalate high-priority requests appropriately to the Cybersecurity Analyst, IT Infrastructure Engineer, or IT leadership as necessary., • Provide excellent customer service, communicating timelines and next steps on the issue that is being resolved., • Provide feedback to Director of IT regarding areas of improvement and issues that the helpdesk team is facing., • Install, modify, and repair computer hardware and software as needed., • Serve as an internal resource in evaluating hardware issues and appropriate resolutions., • Clean-up/reset computers utilizing scripting, Intune and RMM policy to remove unwanted or unwarranted software, returning to initial system delivery state., • Run diagnostic programs to resolve problems as designated and approved in communication with IT leadership., • Diagnose basic technical problems with endpoint connectivity to Local Area Networks (LAN), Wide Area Networks (WAN), and other systems to provide initial documentation to specialists as needed., • Coordinate the preparation of equipment for new hires and staff transferring internally., • Coordinate the retrieval of equipment for staff that are at the end of their employment with the organization., • Serve as secondary point of contact for Human Resources team for administrative tasks (including but not limited to account shutdown for end of employment, coordination of equipment retrieval, delegations of account changes for internal changes, and new hire set ups (hardware and profiles)., • Set up computers and equipment as requested for routine business needs, • Work alongside the Director of Technology, VP of IT, and specialists to improve the existing posture of the organization, including but not limited to PowerShell scripts, Intune policy, and RMM policy., • Pick up or move light equipment, • Travel as needed (30%) between facilities in San Antonio, New Braunfels, and Bulverde, TX, • Meet and coordinate with vendors and provide them with appropriate access to facilities for service needs., • Work independently on special projects under the direction of the Director of IT and/or VP of IT, • As assigned, act as part of a Cybersecurity Incident Response Team under the direction of the Cybersecurity Analyst and IT management Required: • Associate degree from an accredited college or university in technology or related field., • 2+ years’ applicable IT experience (troubleshooting in software, hardware and network issues), • 2+ years’ experience in Entra/Office 365 Admin centers, • Bachelor’s Degree from an accredited college or university in technology or related field., • 4+ years’ applicable experience, • 1+ years in patch management/policy creation, • Certifications: ITIL v4 Foundations, CompTIA A+, Microsoft and/or Google IT Support Certificate, • Body mobility to stoop, kneel, bend, reach, and walk., • Light to moderate lifting., • Must have the ability to communicate both verbally and in writing., • Must have the ability to give and receive verbal and written instructions (with or without hearing aids)., • Must have fine vision, sustained vision, and peripheral vision (with or without glasses)., • Light and ventilation are found in a typical home setting., • Campuses are smoke-free, except on permitted campuses in designated areas. Supervised by: Director of IT Supervises: N/A

Job Description We are seeking an IT Technician to join our team! You will handle a variety of projects to support and improve the organization's network systems. Responsibilities: • Manage all aspects of an office networking environment, • Troubleshoot network & system issues, • Monitor active network and server infrastructure, • Perform routine preventative maintenance on equipment, • Administer network security measures to prevent system interruptions or breaches, • Execute sensitive data backup and restoration procedures, • Document all technical procedures and user guides, • Manage all aspects of cloud based phone systems, • Previous experience as a network or systems administrator, • Knowledge of TCP/IP and data protocols, • Ability to prioritize and multitask, • Deadline and detail-oriented, • Strong troubleshooting and critical thinking skills

Job Description Job description Kahlig Automotive Group is currently seeking a full-time IT Help Desk Technician. This is a great entry level position to gain hands on experience in Information Technology. This position requires, but not limited to, on site pc support (application and hardware), minor networking, documentation, remote support, phone support, and knowledge of pc imaging. Candidate will be responsible for cleanliness and organization of network closets, office, and vehicles. Job Type: Full-time Pay: Up to $20 per hour Expected hours: 40 hours per week M-F 8-5PM Work Location: In person Ability to pass a drug and background check screening Clean driving record Key Responsibilities: Technical Support: • Provide on-site and remote support for desktops, laptops, printers, mobile devices, and related hardware/software., • Troubleshoot and resolve issues related to Windows, Office 365, networking, and other business-critical applications., • Assist with system setups, hardware deployment, and software installations., • Perform password resets, account unlocks, and basic user account administration., • Monitor incoming support tickets and assign them based on priority, issue type, and location., • High School diploma required, • Proficiency in supporting Windows environments., • Familiarity with Office 365., • CompTIA A+, • Microsoft Certified: Modern Desktop Administrator Associate

Job Description Job Summary: The Technology Enablement Lead is responsible for driving the adoption and optimization of digital tools and platforms within the organization. This role involves working closely with various departments to ensure that employees are effectively utilizing digital resources to improve productivity, efficiency, and collaboration. The Technology Enablement Lead will play a key role in developing strategies and initiatives that foster a digital-first culture. This role will also be responsible for the communication standards, methods, and mediums we use to distribute information while documenting critical release processes. As the rate of change continues to increase, this role must understand how to bring more change management procedures and discipline into our projects. The incumbent in this position is expected to model the following practices on a daily basis: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development. Essential Functions: • Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, and processes to ensure alignment with our Vision, Values, and Mission., • Communication: Develop and implement communication plans to promote digital adoption initiatives. Ensure that employees are informed and engaged in the process. Accountable for all major communication from the core software solutions team, including releases, issues, and keeping the core software solutions site current. Highlight the importance of creative and effective communication that results in the adoption of software solutions. Effective communication is crucial for ensuring that employees understand the benefits and functionalities of new digital tools, leading to higher adoption rates and improved productivity., • Digital Strategy Development: Collaborate with leadership to develop and implement a comprehensive digital adoption strategy. Identify key areas where digital tools can enhance business processes and employee performance., • Training and Support: Partner with HOLT Training to design and execute training programs to educate employees on the use of digital tools and platforms. Provide ongoing support and resources to ensure continued adoption., • Change Management: Lead change management initiatives to facilitate the transition to digital solutions. Address any resistance and promote a positive attitude towards digital adoption., • Performance Monitoring: Track and analyze the usage and effectiveness of digital tools. Develop metrics and KPIs to measure adoption rates and impact on productivity., • Feedback and Improvement: Gather feedback from employees on digital tools and platforms. Use this feedback to drive continuous improvements to the digital adoption strategy., • Collaboration: Work closely with IT, HR, and other departments to align digital adoption efforts with organizational goals. Foster a collaborative environment that encourages cross-functional teamwork., • Release Management: Organize communication for all core software solutions related releases, including standard releases and new processes/functionality. Bring a more mature level of change management into the release process., • Testing Plan: Coordinate testing plan for every release, ensuring proper testing resources are involved and complete the testing plan as designed., • Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards. Business Skills • Leadership: Ability to inspire and lead teams towards digital transformation., • Adaptability: Flexibility to adapt to changing digital landscapes and business needs., • Strategic Thinking: Strong ability to think strategically and develop long-term digital adoption plans., • Collaboration: Skilled in fostering collaboration between departments to achieve digital adoption goals., • Problem Solving: Effective at identifying challenges and developing innovative solutions., • Business Acumen: Strong understanding of financials, people, processes, and systems. Ability to establish strong relationships and trust with leaders., • Organizational Skills: Exceptional organizational, self-management, time management, and multi-tasking skills., • Technical Knowledge: Broad knowledge of the entire IT domain. Strong ability to communicate strategic adoption plans and roadmaps., • Communication: Proficient in communicating complex digital concepts to a non-technical audience., • Effective Communication: Excellent verbal, written, collaborative, and proactive communication and presentation skills. Ability to build enterprise relationships with leaders at all job levels., • Proactive Communication: Eager and proactive communicator with a self-motivated, influencing style to drive IT enterprise best practices. Ability to present and communicate both business and technical concepts in layman terms., • Bachelor’s degree in Business Administration, Management, or a related field. An MBA or other advanced qualifications are a plus., • 5+ years of related experience required. A minimum of 3 years of experience in leadership roles preferred. Direct supervision preferred., • Experience in multi-business-line companies, ideally privately-owned and public experience. Industrial sector is a plus (dealer, parts, rental, leasing, renewables, manufacturing)., • Familiar with corporate technology and trends (e.g. ITIL, SOA, IOT, ETL, cloud architectures, AI, virtual reality, ERPs, etc.), • This job is performed onsite in the HOLT Group Headquarters, which is a professional office environment., • This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.

Job Description Overview JST is currently seeking a Clerical/Administrative Support to join our team. This is a full-time Onsite position with potential hybrid/remote work at Defense Health Agency (DHA) with positions at DHA offices in San Antonio, TX. JST offers a full benefit package, a collaborative work environment and strong company culture. Veterans and military spouses are encouraged to apply. This position is contingent upon contract award. The Clerical/Administrative Support shall be professional in demeanor, appearance, and deportment. Employees shall be responsive. The Administrative Assistant may be required to interface with senior Government and industry officials. Personnel shall have excellent written and oral communications skills sufficient to provide clear concise communication and documentation. Proficient in the use of the Microsoft suite of applications including Word, Excel, PowerPoint, Outlook, and Project as well as with Adobe Acrobat. Clerical/Administrative Support Responsibilities • Provide general- purpose administrative and clerical support for project tasks, • Excellent organization and communications skills, • Technical typing; data entry; filing; scheduling appointments; arranging travel itineraries; maintaining visitor control; and answering telephones., • They will be supporting the offices in an administrative capacity, • They will utilize Microsoft Office applications (ex: Word, Excel, and Access), • Responsible for preparing and submitting documents in the DOD format, • Additional responsibilities may be assigned. Clerical/Administrative Support Qualifications • Knowledge or understanding of ETMS2 or similar task management system and records management, • Must have exceptional knowledge or understanding in supporting the office in administrative capacity, • Proficient in Microsoft Office applications (ex: Word, Excel, and Access) Required Clearances and Screenings • MUST be able to pass a US Government Security Clearance About Joint Strategic Technologies (JST) No objective is beyond reach! Joint Strategic Technologies (JST) enables successful mission outcomes from the back office to the battlefield. Our team includes leading experts from military, government and the private sector, all working together to help federal customers make a difference. Our goal is to Elevate the Impact that our employees have on our customers and treat every employee as a valued member of our team. JST empowers employees to make decisions and take-action, thus improving overall organizational growth and employee development. Culture isn't something you talk about. It's something you do. JST is committed to creating a positive environment 'that reaches beyond work and careers' to support every employee's professional and personal objectives. JST values the well-being of every employee and encourages healthy lifestyles, family activities and community involvement. JST is a proud equal opportunity employer. All qualified applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. JST will not tolerate discrimination or harassment. Job Posted by ApplicantPro

Job Description Spectrum Comm Inc. seeks a full-time, exempt Technician Specialist to provide technical support for IBDSS environments at Lackland AFB, Texas. The role requires a broad knowledge of information technology equipment and network theory spanning routers, switches, desktop environments, configuration, and storage. The Specialist will ensure the operational integrity of supported network architectures while delivering expert guidance to field units on testing, troubleshooting, and installation/maintenance procedures. Key Responsibilities • Provide technical advice and guidance on testing, troubleshooting hardware/software malfunctions, and installation/maintenance procedures for IBDSS environments., • Communicate with worldwide customers to facilitate repair, replacement, or reconfiguration of faulty equipment or networks., • Research and resolve technical inquiries; interface with outside distributors, customers, and support organizations on IBDSS-related issues., • Determine appropriate levels of spare parts and provide technical input to spares purchasing processes., • Inspect received equipment for damage and accurately identify type and origin., • Advise on assurance testing to ensure repaired items are returned to fully functional status., • Recommend substitute parts, system upgrades, alternate suppliers, and configuration changes in response to obsolescence, supplier loss, or technology changes affecting availability., • Minimum eight (8) years of relevant experience., • Certifications: None required., • U.S. citizenship required., • Health Care Plan (Medical, Dental & Vision), • Retirement Plan (401k, IRA), • Life Insurance (Basic, Voluntary & AD&D), • Paid Time Off (Vacation, Sick & Public Holidays), • Family Leave (Maternity, Paternity), • Short Term & Long Term Disability, • Training & Development, • Wellness Resources, • Stock Option Plan

Job Description Who Are We? Scaleworks is a software fund that acquires and invests in B2B SaaS companies. We are investors and operators who scale great products into great businesses. We apply a hands-on operational model where we take substantial positions in our investments, focus on markets we can lead in, and bring together teams of experienced B2B SaaS operators to help us get there. It puts businesses in a strong position to succeed, using low to no debt and reinvesting every dollar of profit back into growth. Position Summary: We are seeking a Strategic Account Manager for a Scaleworks portfolio company. This is a crucial role in nurturing and enhancing client relationships, ensuring a seamless customer journey from start to finish. The right candidate will have experience driving overall customer success through strategic engagement, clear communication, and a customer-first approach. In addition to supporting customer renewals you will have responsibility for retention, growth, and expansion within assigned accounts. The metrics for success for the role will be Net Retention Rate and Churn. Key Responsibilities: • Customer Relationship Management:, • Act as the primary contact for assigned accounts, building trust and fostering enduring partnerships. Understand the usage patterns within the accounts, spot trends early, and communicate with the customers on a strategic plan to ensure success., • Conduct regular check-ins, Quarterly Business Reviews (QBRs), and develop Success Plans to drive alignment with client objectives., • Renewals and Retention:, • Manage the entire renewal process, ensuring the timely and smooth execution of subscription contracts., • Develop and implement proactive strategies to mitigate churn and effectively address customer concerns and escalations., • Account Growth and Expansion:, • Identify and capitalize on opportunities for upselling and cross-selling within existing accounts to expand service utilization., • Cultivate strong relationships with key stakeholders, including internal Champions and Economic Buyers., • Strategic Account Planning:, • Conduct in-depth research to understand customer needs and create tailored value propositions and business cases that align with their goals. Required Experience: • 2-4 years of experience in Account Management (AM), Customer Success Management (CSM), or Technical Account Management (TAM) roles, specifically serving enterprise-level customers., • Demonstrated history of exceeding performance targets or consistently ranking as a top performer., • Proven ownership of retention, renewal, and expansion targets within a defined book of business., • Experience managing accounts, preferably within the MarTech SaaS industry. (preferred)., • Proficiency in account research and the development of customized strategies for customer success., • Familiarity with IT infrastructure stacks, IT organizational structures, Marketing, eCommerce stacks, and the benefits of SaaS industry platforms., • Competency in utilizing methodologies such as QBRs and Business Reviews for continuous improvement cycles., • Strong discovery, questioning, and active listening skills to accurately identify customer needs and propose effective solutions., • Adept at building relationships across various organizational levels, including executive-level stakeholders, and fostering internal champions within client organizations., • Show keenness and ability to use AI tools effectively to drive customer delight., • Understanding of SaaS and Martech is helpful., • Experience in constructing and presenting compelling business cases to executive stakeholders. This role is perfectly suited for a proactive, strategic thinker who excels at building lasting relationships and delivering significant value to customers, ultimately contributing to business success. If you are passionate about customer success and possess the requisite experience and mindset to excel, we encourage you to apply! Benefits • Premier Health Insurance plan with $0 deductible and $0 co-pay, • Dental and vision insurance plans, • Flexible spending account options, • Open Paid Time Off Policy plus nine paid public holidays, • Participation in our 401(k) savings plan, • Company-paid Life and AD&D coverage, • Educational materials and expenses to support related development

Job Description ITnova is seeking an experienced Senior Airport IT Manager to oversee and manage all aspects of airport technology operations, infrastructure, and systems integration. The ideal candidate will have direct, hands-on experience supporting airport systems, strong technical knowledge, and the leadership skills to manage projects, teams, and vendors in a mission-critical environment. Responsibilities • Lead daily IT operations and ensure continuous availability of airport technology systems., • Manage infrastructure across servers, networks, storage, cloud environments, and end-user systems., • Oversee and support airport-specific systems such as FIDS, BHS, AODB, CUPPS, CUTE, CCTV, Access Control, Wi-Fi, and VoIP., • Collaborate with airport operations, engineering, and security teams to align IT initiatives with airport needs., • Ensure compliance with FAA, TSA, and airport cybersecurity and operational standards., • Manage IT staff, contractors, and service providers., • Develop and implement IT policies, cybersecurity procedures, and disaster recovery plans specific to airport environments., • Monitor vendor performance, manage contracts, and enforce SLAs., • Prepare and manage IT budgets, performance reports, and metrics., • Bachelor's degree in Computer Science, Information Systems, Engineering, or related field., • Minimum of 10 years of progressive IT experience, including 5+ years in a leadership or management role., • Direct experience working with airport IT systems or within an airport environment is required., • Strong technical background in infrastructure, networking, and cybersecurity., • Hands-on experience with airport systems (FIDS, BHS, AODB, Access Control, CUPPS, CUTE)., • Excellent leadership, communication, and problem-solving skills., • Experience supporting or managing IT operations for major U.S. airports (e.g., PANYNJ, MWAA, MAA, PHL, or similar)., • Knowledge of NIST, ISO, FAA, and other airport technology compliance frameworks., • Master's degree in IT, Business, or Technology Management., • Professional certifications such as ITIL, PMP, CISSP, or cloud certifications (AWS, Azure)., • Experience leading modernization, digital transformation, or smart airport initiatives.

Job Description The Role - Remote North America (US, Canada and Mexico) The BirchStreet Account Manager (AM) is responsible for the success of BirchStreet Systems (BSS) and the success of our major accounts, including the ReactorNet platform. Account managers work directly with assigned clients to understand and be an expert on their use of BirchStreet and their business goals of achieving value from the platform. As a result, the AM functions as the Voice of the Customer within BirchStreet to translate, advocate, and advise internal stakeholders; as well as serving as the client's primary point of contact with BSS. The role is focused on successful outcomes, business value achievement, critical thinking, risk/opportunity management, stakeholder engagement, and the ability to deliver solutions. Account Managers work closely with internal stakeholders, cross functional teams, and technical resources to achieve success across the customer lifecycle. This role will require the ability to facilitate the execution of business activities that take customers from newly signed contracts through implementation to satisfied customers operating at steady-state long term. Additionally, this role will have a special focus on increased adoption, client retention, and management of customer escalations. Success is measured by business outcomes, client satisfaction, and smooth system operation. This role will report to our VP of Account Management. Responsibilities · Act as an extension of the customer, being a proactive advocate within the organization and the corporate drive towards the accomplishment of their defined goals, objectives for adoption, KPIs, and potential product expansion · Develop and maintain strong relationships at project, internal sponsor and executive levels · Drive strategic goals, oversee technical and functional specifications, and generate and maintain detailed implementation plan in partnership with stakeholders · Establish a trusted/strategic advisor relationship with each assigned customer team and drive continued & expanded use of our products and services to increase customer satisfaction and highest value · Orientation on providing help, support, best practice, and training: 50% should come from individual efforts and 50% by working through the deep bench of the BirchStreet professional teams · Be responsible for overall project SOWs and project property level agreements · Manage and review program timelines, status, milestones and risks · Lead cross-functional global teams and associated implementation work streams · Coordinate activities across other areas that may impact the program · Provide governance to monitor/drive stakeholder management and communications · Develop, prepare, and nurture customers for advocacy and reference-ability · Work to identify and/or develop upsell opportunities · Program manage account escalations with a solutions-oriented approach · Accountable for developing Customer Success strategies aligning their core business strategies to our overarching corporate goals and direction · Work with marketing to present relevant materials i.e.: case studies, white papers, ROI calculations, etc. that are relevant to the customer's future goals · Help define, design, and deploy customer standards and playbooks for success that would include specific strategies relevant to best practices, etc. · Make sure that all pertinent information is reported back and documentation attached to the customer's account Requirements · 3-5 years of account management, customer success management, or program management experience with aptitude in a hospitality or technology setting. Exceptional ability to communicate and foster positive business relationships · Ability to establish milestones and keep all team members on task · Excellent communication skills in English, both written and verbal · Well-organized self-starter with an excellent work ethic, attention to detail, and a desire to learn · Outstanding written and verbal communication/presentation skills to lead onsite or remote business engagements · Strong listening skills with the demonstrated ability to ask effective questions, dive deep, understand the customer's business priorities and anticipate the customer's · Ability to discuss high-level technical concepts with non-technical stakeholders · Skilled at driving the deployment of hospitality software products or solutions to large and multifaceted global companies · Able to thrive and be successful in a remote-first culture; in office locations are supported

Job Description TITLE: IT User Support Specialist II POSITION CLASSIFICATION: Exempt DEPARTMENT: IT POSITION REPORT TO: Director, IT Operations SUMMARY: As a Tier 2 Helpdesk Support team member, you'll play a pivotal role in providing advanced technical assistance and support to resolve complex issues related to computer systems, software, and networks within our organization. Your expertise will be crucial in handling escalated problems, ensuring efficient troubleshooting, and delivering high-quality support to our users. LOCATION: San Antonio, TX SHIFT HOURS: 9am-5pm Education/Experience • Proven track record (3 years) in a Tier 2 or equivalent technical support role., • Expertise in troubleshooting and resolving complex hardware, software, and network issues., • In-depth knowledge of operating systems (Windows, MacOS), software applications, and network protocols., • Proficiency in utilizing helpdesk software and ticketing systems to manage and track support requests., • Strong analytical and problem-solving skills with the ability to prioritize tasks effectively., • Excellent written and verbal communication skills for effectively conveying technical information to non-technical users., • Manage escalated technical issues from Tier 1 support, providing in-depth analysis and advanced troubleshooting to achieve resolution., • Diagnose and resolve complex hardware, software, and network issues, collaborating with other IT teams and vendors if necessary., • Research and develop solutions to technical problems, documenting procedures and best practices for future reference., • Perform system upgrades, configurations, and installations, ensuring minimal disruption to operations., • Mentor and assist Tier 1 support agents, providing guidance and knowledge transfer to enhance their capabilities., • Maintain accurate and detailed records of technical issues and resolutions using our ticketing system., • Collaborate with cross-functional teams to implement improvements and enhancements to existing systems and processes., • Conduct user training sessions on advanced technologies and applications., • Able to travel to all satellite office locations., • On-call-duty rotation that includes nights and weekends Job Posted by ApplicantPro

Job DescriptionTier II Advanced Support Agents provide second-level technical support for the contract environment. They handle escalated incidents and requests that cannot be resolved at Tier I, offering advanced troubleshooting across the customer’s IT infrastructure. Tier II staff support remote connectivity, authentication, email, mobile devices, software installations, and hardware, ensuring timely resolution of complex issues in compliance with established performance standards. Key Responsibilities • Provide advanced troubleshooting and resolution for escalated incidents including:, • Mobile device issues (AirWatch or equivalent mobile service environment)., • Email and Microsoft Outlook functionality., • Personal Identity Verification (PIV) card authentication and access issues., • VPN connectivity (Global Protect, Zscaler, or DHS Workplace remote access tools)., • Microsoft Office suite and Windows operating system issues., • Active Directory account or access issues., • Remote workstation and peripheral troubleshooting (laptops, desktops, tablets, printers, scanners, cameras)., • Remote software installations using approved government tools., • Document all troubleshooting steps and resolutions in the Government ITSM tool (e.g., ServiceNow)., • Escalate unresolved incidents to internal teams or third-party vendors, ensuring complete and accurate ticket handoff., • Answer and respond to transferred calls, chats, and tickets within required service levels., • Support major incident management, participating in bridge calls and providing status updates on customer impacts., • Monitor and maintain service quality, ensuring that Tier II incidents are resolved or escalated within required timeframes., • Contribute to knowledge management by creating and updating troubleshooting documentation, knowledge articles, and SOPs., • Collaborate with Tier I staff to provide feedback and informal training on recurring escalation issues., • Participate in continuous improvement initiatives, recommending process or tool enhancements.Minimum Qualifications, • Education: Associate’s degree or higher in Information Technology or related field (preferred)., • Experience:, • Minimum 3–5 years of experience in IT support, help desk, or technical troubleshooting., • Experience supporting enterprise environments and federal customers strongly preferred., • Certifications:, • ITIL v4 Foundation (required)., • CompTIA A+, Network+, or Security+ (preferred)., • Microsoft Certified Desktop Support Technician (MCDST) or equivalent (preferred)., • Skills:, • Strong technical troubleshooting skills for enterprise applications, networks, and operating systems., • Proficiency with ITSM tools (ServiceNow experience preferred)., • Ability to manage multiple escalations simultaneously while maintaining attention to detail., • Strong communication skills for working directly with end-users and documenting technical solutions., • Customer service focus with ability to explain complex issues in simple terms.Other Requirements, • Must be a U.S. Citizen., • Must pass government background investigation. A3T offers excellent benefits to enhance the work-life balance, including: • Medical Insurance, • Dental Insurance, • Vision Insurance, • Life Insurance, • Short Term & Long-Term Disability, • 401k Retirement Savings Plan with Company Match, • Paid Holidays, • Paid Time Off (PTO), • Tuition and Professional Development Assistance gGjUjyOCF2

Job Description We are a technology solutions company providing IT support to our growing customer base of small and medium businesses in the San Antonio area. We are looking to add an entry level IT Support Technician to our team. This is a full time position primarily providing support to our clients that may request support via phone, email, or help desk ticket. The candidate must be detail oriented and eager to test and learn new technologies. The ideal candidate must have a broad range of experience working with desktops, laptops, mobile devices, printers, and other peripherals. This is primarily a 8 to 5 position however there may be times where candidate may need to work outside of normal business hours. Responsibilities: • Network troubleshooting: Perform basic network troubleshooting. This may include physical cable testing using company provided equipment., • Desktop, laptop, and mobile device deployment: Work directly with end users to deploy new systems onsite and remotely., • Desktop, laptop, and mobile device troubleshooting: Work directly with end users to identify the root cause of issues and provide resolution. This may require working closely with our Tier II and Tier III support personnel as required., • Rotating on call schedule: On call duties on a rotating schedule. Requirements: • 1 to 2 years work in a help desk or desktop support role, • Minimum 2 years experience working with Windows 7 and higher, • Familiarity with Cloud Technologies, particularly Microsoft Office 365, • Versatile personality that can quickly respond to an emergency or support situation, • Ability to quickly diagnose and work toward a resolution for a technical problem, • Current experience with malware removal tools and techniques, • Ability to provide competent phone support, • Ability to communicate clearly with peers and clients, • Excellent interpersonal and ability to interact positively customers in a NON technical way, • Reliable transportation, • Technical certifications a plus but not required This is a fast paced environment where your effort will directly contribute to the growth of the company. You will be challenged technically and expected to expand your horizons at a rapid pace. We are looking for a very reliable career minded individual who is well organized and looking to be challenged. The right candidate is capable of balancing multiple priorities and projects.

Job Description Director of Technology Location: You must reside in San Antonio, Austin, Helotes, Castroville or Uvalde, Texas at the time of offer. Why Work With Us Are you ready to be part of a story that’s lasted over 120 years? At Blades Group LLC, we exist to glorify God by sharing His unique creation with the world and transforming communities through our natural road repair solutions. We’re a purpose-driven company where every task and interaction matters. When you join us, you’re not just configuring software — you’re helping real people and shaping how we grow. Our core values guide everything we do: * We own our mistakes. * We work hard and it shows. * We overcome obstacles. * We believe people matter; everyone has innate value and is to be treated with dignity and respect. * We are better today than we were yesterday. The Opportunity We’re seeking a hands-on, mission-minded Director of Technology to join our leadership team and own our entire technology ecosystem. You’ll act as our internal consultant, architect, and platform owner — turning plain-English business goals into scalable, secure systems that accelerate growth. We’re heavily invested in Zoho, but we’re tool-agnostic: you’ll learn quickly, choose the right solution for each challenge, and build or integrate it yourself when it makes sense. When it doesn’t, you’ll guide specialists with clarity and accountability. This role touches every corner of the business — Sales, Marketing, Operations, Finance, and HR — unifying them through automation, data, and process. You’ll partner directly with the President and department leaders to move fast, reduce friction, and keep the platform unified and measurable. Your success will be measured by faster decisions, happier teams, and scalable systems that make growth effortless. Are You Someone Who… * Gets real satisfaction from seeing systems work — when data lines up, automation clicks, and teams move faster. * Can sit down with anyone in the company, understand their challenge, and design a clean, lasting solution. * Builds quickly but carefully — balancing speed, structure, and security. * Thinks in systems but communicates in plain English. * Leads without ego and brings calm clarity when others feel pressure. * Can turn “we need this by next week” into a scoped plan, a realistic timeline, and a working deliverable. * Always asks, “What’s the simplest way to make this sustainable?” * Loves seeing people win because the tools you built make their jobs easier. * Feels just as comfortable writing a script as mapping a workflow or leading a vendor review. * Cares deeply about purpose and wants to build technology that matters. If that sounds like you, you’ll fit right in. What You’ll Do * Own the platform. Architect, configure, and maintain all core systems — CRM, ERP, HR, Finance, Operations, Web — under one unified, secure framework. * Build and integrate. Develop automations and features directly when practical; coordinate contractors or vendors when scale or speed demands it. * Unify data. Make systems talk to each other, ensure clear handoffs, and maintain a single source of truth for leadership. * Automate intelligently. Eliminate manual work, reduce errors, and accelerate decision-making. * Deliver new capabilities. Enable teams to operate in ways they couldn’t before. * Measure what matters. Define metrics, build dashboards, and reconcile data with Finance. * Govern and secure. Maintain change control, enforce least-privilege access, and ensure audit trails and compliance. * Lead innovation. Pilot new tools and AI capabilities that meaningfully reduce time-to-value. * Manage vendors and IT partners. Oversee scopes, service levels, and change control with high standards and zero surprises. * Communicate clearly. Publish concise weekly updates and maintain clear documentation so anyone can support what you build. What You Bring * End-to-end platform ownership. Experience leading all core business systems (CRM, HR, ERP, Finance, Operations, and Data) within one cohesive ecosystem. * Hands-on technical ability. 7+ years building and operating business systems; confident in Zoho, Deluge, or similar low-code/serverless platforms (e.g., Python, Zoho Catalyst). * Proven scalability. History of supporting rapid growth ($20M–$50M+) while maintaining data integrity and stability. * Business translation. Ability to convert goals into scoped plans, realistic timelines, and delivered solutions. * Integration skill. Expertise connecting accounting, HR/payroll, data providers, phone/IVR, websites, and analytics tools. * Marketing automation and attribution. Experience linking campaigns and journeys to pipeline and revenue impact. * Strong communicator. Clear, confident, plain-English updates; trusted by peers and executives alike. * Documentation mindset. Every release includes simple diagrams, change notes, and how-tos. * Vendor oversight. Proven success managing MSPs or outsourced IT partners with accountability and clarity. Education & Certifications * Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field — or equivalent practical experience. * Advanced degree (MBA, MS in IS/CS) is a plus, not required. * Zoho certifications (e.g., Zoho CRM Admin, Deluge/Catalyst) preferred; equivalent hands-on Zoho track record welcomed. * Security/Cloud certifications a plus: CompTIA Security+, CISSP, CCSP, AWS or Azure Solutions Architect (Associate/Professional). * Process/Project certifications a plus: PMP, PMI-ACP, CSM, ITIL. What We Offer Blades Group team members enjoy a strong compensation and benefits package designed for stability and growth: * Competitive salary * Health, vision, and dental insurance * 401(k) with company match * Accident and hospitalization coverage * Life and disability insurance * Paid time off and company holidays You’ll also have the freedom to shape a fast-growing company’s future while staying grounded in purpose. How to Apply If you’re aligned with our mission and excited by the challenge of scaling a purpose-driven company through technology, we want to hear from you. Apply now and help build the systems that move communities forward. For more information, visit rockasphalt.com/careers. Blades Group LLC is an equal opportunity employer. For reasonable accommodation during the hiring process, call (210) 255-2008.

Job Description Sidecar Health is redefining health insurance. Our mission is to make excellent healthcare affordable and attainable for everyone. We know that to accomplish this lofty mission, we need driven people who will make things happen. The passionate people who make up Sidecar Health's team come from all over, with backgrounds as tech leaders, policy makers, healthcare professionals, and beyond. And they all have one thing in common—the desire to fix a broken system and make it more personalized, affordable, and transparent. If you want to use your talents to transform healthcare in the United States, come join us! About the Role We are seeking an experienced IT Telecom Engineer with strong expertise in Genesys Cloud to join our team. In this role, you will lead the design, implementation, and management of our voice communication infrastructure and integrations with CRM and backend API for our platform. You will be a part of cross-functional team and focus on ensuring optimal telecom systems performance, drive continuous improvement initiatives, and provide technical leadership to support our business objectives. What You'll Do • Lead the design, implementation, and maintenance of Genesys contact center solutions, • Manage telecommunications infrastructure and ensure high availability of voice services, • Troubleshoot complex technical issues and implement effective solutions, • Develop and maintain documentation for system configurations and operational procedures, • Be a part with IT team with focus on integration of telecom systems with other business applications, • Analyze call flow data and recommend improvements to enhance customer experience, • Implement system upgrades and new features while minimizing service disruptions, • Partner with vendors to resolve escalated issues and plan for future enhancements, • 5+ years of experience in telecommunications engineering, with at least 3 years focusing on Genesys Cloud platform, • Understanding and experience using LLM's, • Strong technical knowledge of Genesys Cloud, PureConnect, or PureEngage environments, • Strong technical knowledge of AWS public cloud services including all of networking stack tools, ECS, EC2, Lambda, Amazon Connect, Amazon Bedrock, • Experience with integrating REST API based SaaS, • Ability to write and maintain code in Python or Java, • Strong understanding of computer networking fundamentals, • Experience managing telecommunications infrastructure, including SIP, VoIP, and related technologies, • Proven ability to lead technical projects from concept through implementation, • Excellent troubleshooting skills and ability to resolve complex technical issues, • Strong understanding of contact center operations and customer experience principles, • Experience with telecommunications security best practices and compliance requirements, • Effective communication skills with ability to translate technical concepts for non-technical audiences, • Relevant certifications (Genesys Certified Professional, etc.) preferred, • Competitive salary, bonus opportunity, and equity package, • Comprehensive Medical, Dental, and Vision benefits, • A 401k retirement plan, • Paid vacation and company holidays Sidecar Health is an Equal Opportunity employer committed to building a diverse team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

Job Description Help Desk Analyst Remote IPTA's Technology Solutions Team is passionate about providing our customers with technical solutions that satisfy their business needs. Through collaborative interactions with customers, team members, subject matter experts (SMEs), technical leaders, and partners we design practical solutions that solve real problems for major government and business organizations. As a member of our Technology Solutions group, you will work with a team of technologists focused on delivering innovative business solutions using emerging technologies through proven successful methods. Our Team: We are looking for talented people who are enthusiastic about applying technology to deliver innovative outcomes with "fierce determination, fearless integrity, and passionate service." Our belief is that our people are the key to success. By encouraging and enabling continued learning, our team members grow to achieve their personal career goals. We are looking for: • Smart people with a passion for technology, • Ability to solve challenging business problems, • Self-directed professionals, • Hunger to continually learn and grow Responsibilities: • Analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems, • Studies and resolves computer software and hardware problems of users, • Acts as a contact for users having problems using computer software, hardware, and operating systems, • Determines whether problem is caused by hardware, software, or system, • Answers questions, applying knowledge of computer software, hardware, systems, and procedures, • Talks with co-workers to research problem and find solution, • Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions, • Talks to programmers to explain software errors or to recommend changes to programs, • Calls software and hardware vendors to request service regarding defective products, • Reads trade magazines and attends computer trade shows to obtain current information about computers, • May work as in-house consultant and research alternate approaches to existing software and hardware when standardized approaches cannot be applied, • May test software and hardware to evaluate ease of use and whether product will aid user in performing work, • May write software and hardware evaluation and recommendation for management review, • May write or revise user-training manuals and procedures, • May develop training materials, such as exercises and visual displays, • May train users on software and hardware on-site or in classroom, or recommend outside contractors to provide training, • May install microcomputers, software, and peripheral equipment, following procedures and using hand tools, • May conduct office automation feasibility studies, including work flow analysis, space design, and cost comparison analysis, • May specialize by type of software, computer language, or computer operating system Requirements: • Bachelor's degree in an IT related field preferred, • Five (5) years of experience in a similar role, • Active Security clearance required IPTA is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment opportunity to all qualified employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, national origin, age, physical disability, mental disability, medical condition, status as a veteran or disabled veteran or any other characteristic protected by law. We base all employment decisions, including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, returns from lay-off, terminations, and social and recreational programs on the principles of equal employment opportunity. Our employees have diverse backgrounds, skills, and ideas that collectively contribute to a rich working environment and greater opportunity for innovation. #clearance

Job DescriptionDescription: Job Title: Maintenance Technical Specialist Department: Maintenance Reports To: Maintenance Manager Status: Exempt Direct Reports: None Job Type: Onsite full time Job Summary: Provide expert support for equipment repairs, assist with equipment and facility improvements and lead projects that enhance safety, quality and operational efficiencies. This role requires a deep understanding of electrical, mechanical and hydraulic systems and the ability to troubleshoot and resolve complex technical issues. Main Duties and Responsibilities (Other duties may be assigned) • Provide technical support for maintenance teams in diagnosing and repairing equipment. Ensuring minimal downtime and optimal performance., • Assist in the planning, execution, and documentation of equipment and facility improvements to enhance reliability, efficiency, and safety., • Conduct training sessions work maintenance staff to enhance their technical skills and knowledge of equipment operation., • Champion and lead various projects focused on improving safety, quality, operations across the facility., • Perform root cause analysis on equipment failures and develop corrective actions to prevent recurrence., • Collaborate with cross-functional teams including engineering, operations, quality and safety to identify opportunities for process improvements., • Develop and maintain detailed technical documentation, including maintenance procedures, equipment manuals and troubleshooting guides. High School Diploma or equivalent Experience: · 5-7 years of experience in a maintenance or technical support role within a manufacturing or industrial environment. · 3 or more years’ experience in leadership preferred. Certificates, Licenses, Registrations: N/A Computer Skills: · Basic excel and word programs. Will be required to complete work orders in within a CMMS (computerized maintenance management system) Mathematical Abilities: Intermediate-advanced math skills. Analytical or Reasoning Abilities: · Strong analytical, planning skills and critical thinking ability required with orientation for continuous improvement. · Ability to understand and follow written technical procedures/instructions Communication Skills: (Writing, Foreign Language, Reasoning) · Ability to read, write and speak English · Highly effective, articulate communication skills (verbal & written) with strong interpersonal effectiveness and the ability to work with all levels in the organization and across cultures · Bilingual English-Spanish preferred Other Skills (Technical, or Other special knowledge and abilities) · Excellent problem-solving skills and the ability work effectively under pressure. · Strong communication and interpersonal skills, with the ability to collaborate effectively with cross functional teams. · Takes initiative, approaches others in a positive and constructive manner, and works well independently to achieve results · Strong expertise in electrical, mechanical, and hydraulic systems, with proven ability to troubleshoot and repair complex equipment. · Demonstrated experience in leading safety, quality, and operational improvement projects · Proficiency in reading and interpreting technical drawings, schematics, and manuals. · Familiarity with programmable logic controllers (PLC) and automation systems. · Knowledge of predictive and preventive maintenance strategies. · Experience with computerized Maintenance Management systems (CMMS). Physical Requirements: • Must be able to lift 25 pounds individually and team lift 50 pounds., • Be able to work in an environment that is climate controlled but is exposed to potential heat, rain, and cold., • 80% of the time will be spent in the tooling shop and 20% of the time on the production floor completing work related to the position.

Job Description Summary Provides in-person, phone and email help desk support and assists with production activities as well as coordinates the administration of the Help Desk system with the Help Desk Lead. Essential Duties and Responsibilities • Contributes to a positive work atmosphere by displaying productive behavior and communication focused on building effective working relationships with customers, clients, co-workers, and management., • Administers the Help Desk system as well as the Incidents and Service Requests submitted across the organization and coordinates the completion / resolution of submitted requests with the IT Helpdesk Analysts and Network Administrators., • Contributes to the customer service focused enterprise IT help desk team, includes assisting in setting and monitoring help desk performance standards., • Maintains quality service by establishing and enforcing organization standards., • Manages multiple priorities and competing tasks while making decisions as to priority of tasks and assignment of IT Help Desk Analysts., • Delivers a consistent, responsive, and satisfying customer experience with each interaction., • Assists with the implementation of IT projects and initiatives, develops project plans and manages through completion., • Conducts cable plant management., • Processes return merchandise authorizations., • Completes new workstation setups., • Administers license management., • Collects, records and distributes help desk metrics, technical and administrative documentation., • Organizes technical and administrative electronic records assuring integrity., • Provides help desk support for system users including application training., • Identifies, researches, and resolves technical problems., • Maintains, creates, updates, and distributes pre-loaded hard drive images for fast deployment of PCs., • Coordinates and manages information system hardware, software, and system updates., • Assists with new equipment installation, set-up and maintenance for workstations, printers, copiers, telephone, including outside service., • Upgrades information technology approved by executive staff throughout the company., • Comply with company Information Security requirements and policies., • Manages and maintains company IT assets., • Maintains a well-organized and clean layout in defined storage areas., • Maintains regular attendance including being at work, being on time to work and working full shifts., • Other duties may be assigned. Competencies To perform the job successfully, an individual should demonstrate the following competencies: Greenpoint Core Competencies • Adaptability - Adapts to changes in the work environment, manages competing demands, and accepts constructive criticism/feedback and changes approach or method to best fit the situation., • Communications - Expresses ideas and thoughts effectively in verbal and written form, exhibits good listening and comprehension, keeps others informed and uses appropriate communication methods., • Dependability - Responds to requests for service and assistance, follows instruction and responds to management direction, takes responsibility for own actions and doing the best job possible, keeps commitments, and maintains reliable attendance., • Initiative - Sets and achieves challenging goals, demonstrates persistence and overcomes obstacles, measures self against standard of excellence, recognizes and acts on opportunities, and takes calculated risks to accomplish goals., • Teamwork - Balances team and individual responsibilities, exhibits objectivity and openness to others' views, gives and welcomes feedback, contributes to building a positive team spirit, and puts success of team above own interests., • Work Quality - Demonstrates accuracy and thoroughness, displays commitment to excellence, looks for ways to improve and promote quality, applies feedback to improve performance, and monitors own work to ensure quality. Job Core Competencies • Customer Service – Displays courtesy and sensitivity, manages difficult or emotional customer situations, meets commitments, responds promptly to customer needs, solicits customer feedback to improve service., • Judgment – Displays willingness to make decisions, exhibits sound and accurate judgment, supports, and explains reasoning for decisions, includes appropriate people in decision-making process, makes timely decisions., • Problem Solving-Identifies problems in a timely manner, gathers and analyzes information skillfully, develops alternative solutions, resolves problems in early stages, works well in group problem solving situations., • Self-Management - Regulates impact of own emotions upon others, remains focused and energized under stress, accepts criticism and recovers quickly from setbacks, projects realistic self-confidence in abilities. Summary of Education, Experience & Certification Associate degree (AA) or equivalent and 3 years related experience; or equivalent combination of education and experience. US Citizen Required - this position is located at a facility that requires special access. Required Knowledge, Skills & Abilities • Working knowledge of computers and software., • Demonstrated experience with Windows 10., • Experience Administering Active Directory Users, Groups and Computers in Windows Server 2022., • Experience troubleshooting and maintaining Microsoft Outlook client., • Experience supporting Microsoft 365 applications., • Experience with Cyber-security/major incident response strongly preferred., • Strong customer service background and technical writing skills., • Ability to communicate well in person, email, and telephone., • Ability to work effectively in a highly organized manner and be extremely detail oriented., • Ability to work well independently and cross-functionally as part of an established and growing team., • Ability to ensure effective follow-up and follow-through., • Highly self-motivated and customer-service focused., • Understanding of project management principles., • Ability to effectively prioritize and execute tasks under pressure., • Strong communication, time-management, and problem-solving skills., • Ability to read, analyze, and interpret technical documents., • Ability to write reports, business correspondence, and procedure manuals., • Ability to effectively present information and respond to questions within all levels of an organization., • Ability to problem solve with limited to no established process and guidance and to interpret instructions., • Ability to sit for extended periods of time, use hands to lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds, and have close/color vision ability to adjust focus., • Valid driver license required., • Ability to travel as required., • Big jobs and stretch assignments., • High accountability environment, with transparent decisions aligned to values, open communication, and engaged leadership.

Job DescriptionWe are looking for a skilled Desktop Support Analyst to join our team in San Antonio, Texas. In this Contract-to-permanent position, you will provide essential IT support, ensuring smooth operations by addressing technical issues and assisting employees with their IT needs. The ideal candidate is detail-oriented, highly organized, and thrives in a fast-paced, team-oriented environment. Responsibilities: • Respond promptly and professionally to support requests using platforms such as Jira and Zendesk., • Configure and set up IT equipment, including laptops, for new and existing employees during onboarding or hardware upgrades., • Diagnose and resolve technical issues involving laptops, monitors, printers, and other hardware, escalating complex cases as necessary., • Manage support tickets effectively by prioritizing tasks and ensuring timely resolution., • Participate in technical projects and coordinate resources to achieve project goals., • Provide technical support for meetings and video conferencing using tools like Zoom and Microsoft Teams., • Maintain a consistent on-site presence, working from the office five days a week., • Adhere to designated shift schedules and be available for overtime on weekdays and weekends when required., • Perform additional IT-related tasks and responsibilities as assigned.• Strong communication and customer service skills to assist users effectively., • Excellent attention to detail and organizational abilities., • Proven ability to troubleshoot and resolve technical issues with hardware and software., • Proficiency in using and administering cloud services and Office 365 applications., • In-depth knowledge of Windows 10 and 11 operating systems., • Familiarity with Active Directory, desktop imaging, and desktop hardware support., • Basic understanding of networks, firewalls, and WiFi systems., • Ability to manage multiple tasks in a dynamic and fast-paced environment.