Veterinary Receptionist
hace 12 días
Alexandria
Client Service Representative People-First Fear Free Practice in Alexandria VA If youve been looking for a front-desk role where people matter culture is healthy and youre treated like an actual teammate instead of background noise keep reading. Harmony Animal Hospital is a Fear Free Certified practice that prioritizes humans first pets second and clients third. Yes in that order. It works. Who We Are Our purpose is simple: We add more love to the world by nurturing pets and their families. We opened in 2019 with one doctor and four support staff. We were the first Fear Free Certified clinic in Northern Virginia and weve built a workplace that feels more like a family doctors office than a chaotic production line. Today weve grown to four doctors and more than 20 support team members including a massage therapist and acupuncturist. Our values guide everything we do: compassion direct and honest communication growth community impact integrity perseverance and fun. If these matter to you were likely a great match. Culture is non-negotiable for us. We take the time to do things right. Thats why our appointments run 3060 minutes why our clients trust us and why our team stays with us. Who You Are Were looking for a Client Service Representative with: • At least 2 years of customer service experience (vet med a plus), • A flexible schedule & can cover opening through closing shifts & Saturdays, • A friendly confident way of communicating, • The ability to handle multiple phone lines without panicking, • A fast-paced go-getter attitude, • Strong writing skills, • Charisma and the ability to build trust quickly, • A curious mind that looks for ways to keep improving and genuinely wants to grow in this field, • A calm kind approach on busy days What Youll Do This role is full-time 3540 hours per week Monday-Friday plus 12 Saturdays per month and occasional weekend cat boarding duties. Your day-to-day will include: • Answering and managing multiple phone lines, • Checking clients-ins, • Educating clients, • Using Fear Free communication and handling, • Scheduling appointments, • Managing emails online pharmacy requests and client messages, • Preparing forms and scanning/uploading records, • Requesting medical records from other clinics, • Documenting all communication in our software, • Handling loyalty program tasks, • Keeping the reception area clean and tidy, • Helping your teammates, • Starting at $18.50/hr, • 401(k) with 4 percent match, • Stipend for health dental and vision insurance, • PTO, • Discounted pet care, • Scrub allowance, • A supportive kind people-focused workplace, • You are A teammate who understands and supports our mission, • Someone who makes clients feel confident and welcomed, • Clear compassionate communication, • Strong multitasking in a busy reception area, • Calm professionalism, • Good judgment and strong time management, • A willingness to learn grow and help others do the same, • The ability to leave ego at the door, • Humor honesty and humanity, • Your team, • Our clients, • Our patients, • Yourself and your growth, • Protecting our culture, • Learning improving and supporting others, • Being someone wed love to share a drink or laugh with after work, • Understanding that mistakes happen and learning matters Ready to Apply If this sounds like the kind of team youd want to grow with send your resume to us. Tell us who you are what youre proud of and why youd be a strong fit. We review every application carefully and wed love to connect with you. Key Skills Multi-line Phone Systems,Customer Service,Computer Skills,QuickBooks,Medical office experience,Office Experience,10 Key Calculator,Dental Office Experience,Front Desk,Administrative Experience,Medical Receptionist,Phone Etiquette Employment Type : Full Time Experience: years Vacancy: 1