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Job DescriptionJOIN US... Upstairs, our clubhouse is dedicated to Intelligent Leisure, with three floors of dining, cultural programming, and spaces for our members to spend their free time intentionally and well. From our traditional sit-down restaurant to the vinyl listening room, there's a little something special for every personality. Down at Bedrock, the club's fitness and wellness destination, we've cultivated a hub of Physical Culture–two levels of premium gym facilities, aquatics, spa, and recovery experiences. Together, Moss and Bedrock create a holistic environment where members can move, restore, and connect in a refined, community-focused setting. POSITION OVERVIEW: The Cook is a vital member of the culinary team at Moss, contributing to the delivery of a refined and welcoming dining experience across multiple service periods. Working closely with kitchen leadership, this role is responsible for preparing and executing high-quality dishes in accordance with established recipes, standards, and service expectations, while ensuring consistency, efficiency, and attention to detail in all aspects of food production. This position requires a strong foundation in culinary fundamentals, with a focus on precision, cleanliness, and adherence to food safety standards. The Cook plays an important role in maintaining an organized and sanitary kitchen environment, supporting smooth service execution, and upholding Moss's commitment to quality and hospitality. In this fast-paced, collaborative environment, the Cook is expected to demonstrate reliability, teamwork, and a proactive approach to learning and development, while contributing to a culture of excellence and professionalism. COMPENSATION AND CLASSIFICATION: The hourly wage for this position is $24.00 - $30.00 per hour. This is a non-exempt, hourly position. In accordance with the Fair Labor Standards Act (FLSA), you are eligible for overtime pay at one and a half times your regular rate for all hours worked over 40 in a single workweek. KEY RESPONSIBILITIES: • Prepare and execute high-quality dishes in accordance with standardized recipes, ensuring consistency, precision, and adherence to service timelines, • Maintain excellence in food presentation, portioning, and temperature, ensuring all dishes meet Moss's elevated culinary standards, • Follow established kitchen systems and ticketing procedures to support smooth, efficient service operations, • Uphold strict compliance with HACCP guidelines and food safety standards at all times, • Maintain a clean, organized, and sanitary workstation, including proper storage and handling of all food and supplies, • Support inventory processes, including receiving, storage, and proper rotation of products in line with quality and safety standards, • Operate and maintain kitchen equipment responsibly and report any maintenance or safety concerns promptly, • Assist with production planning, record keeping, and daily operational tasks as needed, • Foster a collaborative and professional working environment, maintaining strong communication with team members and leadership, • Demonstrate a consistent commitment to safety, adhering to all company policies and proper use of kitchen tools and protective equipment, • Participate in ongoing training and safety meetings to support continuous improvement and operational excellence, • Perform additional duties as assigned to support the overall success of the culinary programQUALIFICATIONS:, • Minimum 1 - 3 years experience in NYC restaurants. Upscale restaurants preferred., • Open availability preferred., • Strong teamwork, professionalism, and a hospitality-first mindset with excellent communication skills.EMPLOYEE BENEFITS:, • Medical insurance, • Vision insurance, • Dental insurance, • 401(k), • Pre-Tax Commuter benefits, • Disability insurance, • Complimentary meals provided daily, • Employee referral bonuses, • Employee discounts at company restaurants Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. OPPORTUNITIES FOR ALL: Moss is proud to be an equal opportunity workplace that seeks to recruit, develop, and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

The Enterprise AV & Collaboration Services Supervisor oversees the delivery, coordination, and continuous improvement of audiovisual and unified communications support services across a large, multi-location organization. This individual leads technical support teams responsible for conference room technology, executive meetings, virtual events, webinars, town halls, and hybrid collaboration experiences. \n The role combines hands-on technical oversight with team leadership, incident management, operational planning, and service delivery optimization to ensure reliable, high-quality audiovisual and collaboration services for employees and business stakeholders. \n Key Responsibilities \n\n • Oversee enterprise audiovisual and collaboration support across conference rooms, meeting spaces, executive presentations, and virtual events.\n, • Lead technical support for webinars, town halls, training sessions, hybrid meetings, and other high-visibility business events.\n, • Manage escalations, troubleshoot complex AV and videoconferencing issues, and drive timely incident resolution.\n, • Coordinate incident, change, asset, and service management processes to maintain system reliability and operational efficiency.\n, • Establish and maintain support standards, service procedures, and security practices to protect sensitive business information.\n, • Supervise, mentor, and develop technical team members, including onboarding, performance management, and ongoing training.\n, • Allocate resources, manage team workloads, and streamline support workflows to improve service quality and response times.\n, • Partner with IT infrastructure, end-user support, and other technology teams to enhance collaboration services and the overall user experience.\n, • Support the maintenance, monitoring, and lifecycle management of audiovisual equipment and collaboration technologies across multiple offices.\n\n Core Qualifications & Requirements \n\n • Bachelor’s degree in Information Technology, Computer Science, Audiovisual Technology, or a related discipline, or equivalent professional experience.\n, • At least five years of experience supporting enterprise audiovisual, unified communications, and collaboration technologies.\n, • Previous experience leading or supervising technical support professionals, including coaching, onboarding, and performance management.\n, • Strong understanding of IT service delivery, incident management, escalation procedures, and operational support practices.\n, • Hands-on knowledge of Microsoft Teams, Zoom, Cisco Webex, and enterprise videoconferencing environments.\n, • Familiarity with audiovisual hardware and integrated room systems, including cameras, microphones, displays, digital signal processors (DSPs), switching equipment, and room control systems.\n, • Experience with enterprise ticketing, monitoring, reporting, and asset management platforms.\n, • Ability to coordinate and support large-scale virtual events, executive presentations, and hybrid meetings.\n, • Strong communication, organizational, and problem-solving skills, with the ability to manage competing priorities in a fast-paced environment.\n\n Preferred Qualifications \n\n • Industry certifications such as AVIXA CTS, Crestron, Extron, Biamp, Microsoft Teams, or Zoom.\n, • Experience supporting senior leadership, executive stakeholders, and high-visibility corporate events.\n, • Knowledge of conference room integration, room automation, and hybrid workplace technologies.\n, • Experience managing distributed teams or supporting multiple office locations.\n, • Familiarity with audiovisual equipment lifecycle planning, inventory management, and technology refresh initiatives.\n\n Core Technical Skills \n\n • Collaboration Platforms: Microsoft Teams, Zoom, Cisco Webex, Skype for Business.\n, • AV Hardware & Integration: Logitech, Crestron, Extron, Biamp, Poly, Shure, Cisco.\n, • Video Conferencing & Events: Virtual meetings, webinars, town halls, hybrid events, executive presentations.\n, • IT Service Management: Ticketing systems, incident management, escalation procedures, change management, service reporting.\n, • AV Systems & Automation: DSPs, room control systems, audiovisual routing and switching, integrated conference room technology.\n, • Team & Service Operations: Staff supervision, workflow management, performance development, service delivery optimization.\n\n \n The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.

Ready to take your IT troubleshooting skills to the next level? Join a collaborative IT team where you'll solve technical challenges, support end users, and keep essential systems running smoothly. \n \n CONTRACT TO HIRE - 3-6months \n 35-43/hr during contract then 75-80K annual compensation upon conversion plus benefits \n Onsite in Flushing Queens \n \n Skills: CompTIA A+, Windows, macOS, Microsoft 365, Active Directory, DNS, Citrix Virtual Desktops Jira, Confluence, Mobile Device Management, hardware/software troubleshooting, printer and peripheral support, patch management, remote support tools, break fix \n \n We're seeking a Tier 2 Help Desk Technician with 2–4 years of hands-on IT support experience to troubleshoot hardware, software, network, and virtual desktop issues across Windows, Mac, and mobile environments. \n Responsibilities \n\n • Troubleshoot computers, printers, scanners, mobile devices, and network-related issues.\n, • Support Microsoft 365, Active Directory, file servers, permissions, and Citrix virtual desktops.\n, • Manage and document support tickets using Jira and create technical documentation in Confluence.\n, • Assist with mobile device management, software installations, patching, and security updates.\n, • Provide remote support, escalate complex issues, and deliver excellent end-user service.\n\n Qualifications \n\n • 2–4 years of hands-on IT support experience and required CompTIA A+ certification.\n, • Strong troubleshooting, communication, and customer service skills.\n, • Experience with Windows command-line tools, remote support, and ticketing systems.\n, • A technical degree or equivalent practical experience preferred.\n\n

Job Description At HelloFresh, we want to change the way people eat forever by offering our customers high-quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 18 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy, and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: Green Chef, EveryPlate, Chefs Plate, Factor_, and Youfoodz. Job Description: As a Refrigeration Technician, you will work with the maintenance team to maintain, troubleshoot, and repair HVAC, Refrigeration and facilities equipment to maintain critical temperatures and improve reliability of our systems. This role is the resident expert in refrigeration systems. Shift: Monday to Friday - 7:00am to 3:30pm You will... • Maintain and operate industrial refrigeration systems including large rack systems, split systems, blast chillers, cooling towers and ancillary equipment., • Lead and educate compliance with all safety, food safety, and security standards., • Perform preventive maintenance and routine inspections on assigned refrigeration and HVAC systems and ancillary equipment as needed., • Perform troubleshooting of assigned out of service equipment and correct issues, act as an escalation point for lower-level technicians, and escalate to leadership and/or vendors as needed for additional troubleshooting., • Document all work in the computerized maintenance management system (CMMS) and ticketing systems as appropriate., • Mentor all maintenance personnel in developing appropriate skill sets and knowledge of equipment specializing in refrigeration., • Lead root cause analysis of major downtime events., • Act as a network resource for technical issues and lead network-wide root cause analysis., • Develop maintenance personnel knowledge on intermediate to advanced refrigeration processes, tools and techniques., • Audit maintenance personnel work and provide feedback to improve performance and quality., • Audit vendor work to provide feedback to leadership on quality of work and SLA performance., • Write and/or modify PMs to standardize across the network and increase effectiveness., • Repair and perform predictive and preventative maintenance procedures on CO2 and Freon refrigeration systems including, but not limited to compressors, pumps, fans, heat exchangers, glycol systems, various industrial utility systems, motors, and power distribution systems., • Give direction and/or training to entry level refrigeration technicians including, but not limited to day-to-day operations, inspections and inspection techniques, basic repairs and repair techniques, and conformance to all state, local, and HelloFresh regulations and policies., • Perform building project work as assigned. You have... • 4-6 years of experience with refrigeration repair and maintenance in an industrial setting,, • Advanced understanding of rack system refrigeration and associated equipment., • Experience with repair and maintenance of glycol systems, heat exchangers, HVAC, and water chiller systems., • Experience with electrical systems including single and three phase motor systems, power distribution, and low voltage controls with the ability to troubleshoot to the component level., • Current Environmental Protection Agency (EPA) Section 608 certification., • All necessary regulatory licenses required by local municipalities to work in the field of industrial refrigeration., • Ability to demonstrate excellent work habits in line with Good Manufacturing Practices (GMP’s)., • Ability to conform to all OSHA, PSM, HAZMAT, and HelloFresh safety programs and regulations., • Ability to demonstrate understanding of proper handling and recycling procedures for chlorofluorocarbon (CFC), hydrochlorofluorocarbon (HCFC), Hydrofluro-Olefins (HFO), CO2, and other industry standard refrigerant types., • Ability to safely replace mechanical and electrical components including motors, motor starters, switches, solenoids, pumps, refrigeration valves, compressors, and auxiliary refrigeration equipment., • Experience working with a wide range of networked refrigeration controls platforms., • Ability to withstand walking, lifting, bending, stooping, climbing ladders, walking on roofs, and working in confined spaces., • Basic computer skills., • Ability to read and understand drawings, schematics and diagrams., • Ability to travel as necessary (up to 10%) for business purposes., • High School diploma or equivalent., • Excellent follow through, judgment, and common sense. "Make it happen" attitude. You’ll get… • Competitive hourly rate, 401K company match that vests immediately upon participation, • Generous PTO and additional sick leave, • Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment, • Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_), • Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+, • Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors. Newark, NJ Pay Range $39.50—$39.50 USD About HelloFresh We believe that sharing a meal brings people of all identities, backgrounds, and cultures together. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to deliver on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action - from developing new recipes to constantly improving our process of getting dinner to our customers’ homes. Our culture attracts top talent with shared values and forms the foundation for a great place to work! At HelloFresh, we embrace diversity and inclusion. We are an equal-opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. As part of the Company’s commitment to equal employment opportunity, we provide reasonable accommodations, up to the point of undue hardship, to candidates at any stage, including to individuals with disabilities. We want to adapt our processes and create a safe space that welcomes everyone so please let us know how we can accommodate our process. In case you have any accessibility requirements you can share that with us in the application form. To learn more about what it's like working inside HelloFresh, follow us on Instagram and LinkedIn. HelloFresh is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, please reach out to us at: • Europe: EUaccommodations@hellofresh.com, • APAC: APACaccommodations@hellofresh.com, • United States: USCandidateAccommodations@hellofresh.com, • Canada: CAaccommodations@hellofresh.com

Optomi, in partnership with a leading healthcare organization, is seeking an IT Manager to fulfill a contract-to-hire opportunity with a client based in Long Island, NY. This individual will serve as the local technology leader and trusted partner between practice leadership, managed service providers (MSPs), technology vendors, and the broader enterprise IT organization. This is an excellent opportunity for an experienced IT professional who has built a strong technical foundation and is ready to take greater ownership of IT operations, service delivery, vendor management, and technology strategy. The IT Manager will be responsible for maintaining a stable and secure technology environment while supporting a major enterprise integration initiative as the practices transition from locally managed technology environments onto standardized enterprise network, infrastructure, security, identity, and endpoint platforms. This is not a hands-off management position. The ideal candidate will be comfortable setting priorities, managing technology partners, and holding vendors accountable while remaining technically capable of rolling up their sleeves when needed. What the Right Professional Will Enjoy! • Serving as the primary technology leader and trusted IT partner for a multi-site physician practice environment, • Playing a key role in a large-scale enterprise network and technology integration, • Working closely with enterprise infrastructure, networking, cybersecurity, and shared-services teams, • Managing and providing direction to MSPs and technology vendors while holding partners accountable for service quality and operational outcomes, • Helping modernize and stabilize an environment transitioning from locally managed technology to standardized enterprise platforms, • Supporting the migration and consolidation of networking, endpoints, security platforms, Active Directory, Microsoft environments, and local infrastructure, • Remaining close enough to the technology to troubleshoot, assess issues, and provide hands-on support when necessary, • Working directly with practice leadership to understand operational priorities and translate them into technology solutions, • Helping establish stronger IT service management, monitoring, governance, and operational processes, • Contributing to an evolving IT operating model with the potential to support broader geographic responsibilities over time Apply Today If Your Background Includes: • Experience as an IT Manager, IT Operations Manager, Infrastructure Manager, Regional IT Manager, or similar technology leadership role, • Experience supporting IT operations within healthcare, physician practices, ambulatory care, outpatient environments, or other clinical settings, • Strong understanding of IT infrastructure, including networking, endpoints, Microsoft technologies, Active Directory, security, and local infrastructure, • Experience supporting multiple physical locations, clinics, offices, or other distributed environments, • Experience managing MSPs, technology vendors, service providers, and technical escalations, • Strong understanding of IT service management, incident management, service delivery, ticketing, SLAs, monitoring, and operational support, • Experience participating in network migrations, infrastructure integrations, M&A technology integrations, site migrations, or enterprise technology consolidation, • Understanding of healthcare technology environments, HIPAA, and the operational requirements of physician practices, • Experience with EHR/EMR, practice management systems, medical imaging, or other clinical technology is highly preferred, • Technical depth in at least one infrastructure discipline such as networking, systems, Microsoft technologies, identity, security, or endpoint management, • Ability to understand business and clinical priorities and translate them into actionable technology priorities, • Ability and willingness to provide hands-on technical support and troubleshooting when needed, • Strong communication and stakeholder-management skills with the ability to work effectively with practice leaders, enterprise technology teams, MSPs, and vendors, • Ability to operate effectively within a large corporate technology organization while maintaining a strong focus on local practice needs RESPONSIBILITIES: • Lead day-to-day IT operations and technology service delivery across multiple physician practice locations in the Long Island area, • Serve as the primary liaison between local practice leadership, enterprise IT teams, MSPs, and third-party technology vendors, • Establish technology priorities based on operational needs, cybersecurity requirements, infrastructure health, and enterprise standards, • Manage MSP performance, escalations, service levels, ticket trends, and overall quality of technology support, • Ensure critical clinical and business technology remains stable, monitored, secure, and available, • Support a full network and technology integration of the physician practices into a centralized enterprise environment, • Coordinate and support migrations involving networking, firewalls, endpoints, security platforms, Active Directory, Microsoft environments, and local infrastructure, • Partner with enterprise networking, infrastructure, cybersecurity, and shared-services teams throughout integration and modernization initiatives, • Provide local testing, validation, troubleshooting, and implementation support during technology deployments and migrations, • Help ensure enterprise technology changes are successfully implemented without disrupting clinical or business operations, • Support the migration of local infrastructure into approved data center or cloud environments where appropriate, • Coordinate support for medical imaging equipment and other specialized clinical technology that must remain within the local practice environment, • Identify infrastructure vulnerabilities, capacity issues, monitoring gaps, and operational risks before they result in business or clinical disruption, • Contribute to technology planning and budgeting with practice leadership while aligning future investments with enterprise standards, • Drive adoption of ITSM processes, governance, controls, incident management, and enterprise technology standards, • Provide hands-on technical leadership and individual contribution within areas of technical expertise when necessary, • Help transition historically decentralized technology operations toward a consistent, scalable, enterprise-managed model

Business Support Center Representative Location: New York, NY 10017 — Onsite Contract: 6 months, through April 19, 2027 Pay Rate: $20–$22/hour (W2) Industry: Healthcare / Hospital Services Note: W2 contract opportunity only. C2C/Corp-to-Corp arrangements are not available. Visa sponsorship is not available for this opportunity. Candidates should be located within a reasonable commuting distance and able to report onsite as required. About the Opportunity We are looking for a Business Support Center Representative to provide day-to-day support to employees and managers. In this role, you will answer questions, help troubleshoot basic issues, process requests, update information in business systems, and make sure inquiries are properly documented and followed up on. You will also have the opportunity to work with Workday and other business systems while supporting areas such as HR, Finance, Supply Chain, and other business functions. This is a great opportunity for someone with customer service, administrative, HR, or internship experience who is interested in building experience in business operations and enterprise systems. What You’ll Do • Respond to employee and manager questions by phone, email, and service requests., • Provide basic support and help resolve employee questions whenever possible., • Assist users with Workday and other business systems., • Enter, update, and maintain information in company systems., • Create and update support cases and document issues clearly., • Help troubleshoot basic system and process-related questions., • Guide employees to available self-service tools and resources., • Follow up with employees when additional information is needed., • Escalate more complex issues to the appropriate team when necessary., • Support day-to-day processes related to HR, Finance, Supply Chain, Payroll, Benefits, Recruiting, and other business functions., • Work with teams across HR, Finance, IT, Supply Chain, and other departments to help resolve requests., • Assist with testing system or process updates., • Help maintain and update knowledge-base information and support materials., • Identify common questions or issues and share ideas for improving processes and customer service., • Participate in training and learn new systems, processes, and procedures. What We're Looking For Required: • At least a high school diploma or GED., • Good communication and customer service skills., • Comfortable using computers and learning new software or systems., • Strong attention to detail., • Ability to follow instructions and established procedures., • Willingness to learn and work with different business teams. Preferred: • Internship or entry-level experience in customer service, HR, administration, or a business environment., • Experience with Workday or another ERP/business system., • Exposure to Finance or Supply Chain processes., • Experience working with ticketing, case management, or support systems., • Associate degree or relevant coursework/training. Who May Be a Good Fit? This opportunity may be a good fit for candidates with backgrounds such as: • Customer Service Representative, • Administrative Assistant, • HR Assistant / HR Intern, • Business Operations Intern, • Finance or Supply Chain Intern, • Help Desk / IT Support, • Recent college graduate with relevant internship experience, • Entry-level professional with experience using Workday or another business system Workday, Finance, Supply Chain, and ERP experience are a plus, but candidates do not need experience in all of these areas.

Field Service Technician — Livingston, NJ (Hybrid) We are excited to announce that Nanion Inc. USA is hiring! We’re looking to hire a Field Service Technician (FST) to support the growing demand for Nanion products and to provide premium customer service. About the role This is a lab-based technical role. You'll spend most of your time in our Livingston facility repairing and refurbishing instruments, supporting our field service engineers remotely while they're on-site with customers, and managing spare parts to keep our instruments running. Occasional travel, typically for preventive maintenance visits, rounds out the job, but this is not a road warrior position. If you like solving problems at the bench, owning your work, and being the person the field team calls when they're stuck, this is a good fit. What you'll do • Diagnose, repair, and refurbish instruments, modules, and electronic circuit boards in our Livingston lab, • Provide remote technical support by phone, email, and video to customers and to our field service engineers, • Manage spare parts: track inventory, process return merchandise authorizations (RMAs), prepare and ship parts and loaner units, • Perform preventive maintenance and occasional on-site service at customer sites (roughly 15–25% travel, mostly domestic), • Document all service work accurately in service reports, logs, and our ticketing system, • Support instrument setup, testing, and validation in our demo lab, • Help maintain service documentation and troubleshooting guides What we're looking for • An associate’s or bachelor’s degree in electronics, electrical engineering, biomedical engineering, or equivalent hands-on experience, • At least one year of experience servicing electronic, electromechanical, or scientific instrumentation, • Comfortable with schematics, multimeters, oscilloscopes, and board-level troubleshooting, • Strong written and verbal communication skills in English — you'll be documenting your work and walking engineers through fixes remotely, • Organized and detail-oriented, particularly around parts tracking and service records, • Able to work independently and as part of a small, collaborative, multicultural team, • Valid driver's license and passport, with the ability to travel occasionally, • Must be authorized to work in the US Nice to have • Experience with laboratory or analytical instrumentation (electrophysiology, microscopy, liquid handling, robotics), • Familiarity with fluidics, pneumatics, or precision motion systems, • Experience with a customer relationship management (CRM) system or field service ticketing platform To apply Send your CV and a brief cover note to leo.morada@naniontech.com.

We’re looking for a Technical Team Lead to lead a growing support team in a fast-paced SaaS environment. This role blends hands-on technical support with people leadership, ensuring high-quality customer experiences while scaling support operations. You’ll act as the escalation point for complex issues, coach and develop support engineers, and partner closely with Engineering, Product, and Customer Success. What You’ll Do • Lead and mentor a team of Technical Support Engineers (L1–L3), • Own escalations and resolve complex technical issues, • Monitor SLAs, ticket queues, and support KPIs (FRT, MTTR, CSAT), • Improve support processes, workflows, and documentation, • Collaborate with Engineering on bugs, fixes, and releases, • Ensure consistent, high-quality customer communication, • Support onboarding and training of new team members, • Identify recurring issues and drive root-cause solutions What We’re Looking For • 8+ years in Technical Support or Support Engineering, • 5+ year in a Team Lead, Senior, or Escalation role, • Strong troubleshooting skills (applications, APIs, databases, logs), • Experience with ticketing systems (Zendesk, Jira, Freshdesk, etc.), • Ability to communicate technical issues to non-technical users, • Calm under pressure with strong ownership mindset, • SaaS or enterprise software experience preferred Nice to Have • SQL or scripting experience, • Experience supporting enterprise or B2B customers, • Knowledge of ITIL or structured support frameworks, • Hospitality, security, or operations software exposure Why Join Us • Lead a team that supports enterprise-level customers, • High impact role with visibility across Product and Engineering, • Opportunity to shape processes as the company scales, • Competitive compensation + growth path into Support Management

• Key Responsibilities, • Onsite Deskside & TechBar Support, • Deliver face-to-face IT support through TechBar (walk-in and appointment) and floor support., • Provide support for Windows, MacOS, and iOS devices., • Troubleshoot, configure, and guide users on IT services., • Incident & Request Fulfilment (IMACD), • Execute IMACD activities (Install, Move, Add, Change, Delete)., • Maintain accurate ticket updates and documentation., • Hardware & Device Break-Fix, • Diagnose and resolve hardware and software issues across devices., • Coordinate with OEM vendors for repairs., • Device Lifecycle Support, • Support device refresh, build, staging, and deployments., • Assist provisioning of laptops, MacBooks, and mobile devices., • Ticket Queue & SLA Adherence, • Ensure timely resolution and SLA compliance., • Hardware Asset Management Support, • Maintain accurate asset tracking and inventory management., • Stakeholder & User Engagement, • Provide professional communication and user guidance., • Compliance & Process Adherence, • Follow SOPs and ensure compliance with security and audit requirements. Qualifications • Required Qualifications & Experience, • 1–3 years experience in deskside / IT support roles. Required Skills • Hands-on experience with Windows, MacOS, and iOS devices., • Experience with hardware troubleshooting and ticketing systems.

Role Summary The Desktop Support Engineer (Band 2) is responsible for delivering day-to-day onsite deskside support services at the New York client site. The role focuses on providing a high-quality colleague experience through TechBar support (walk-in and appointment-based), incident and request fulfilment (IMACD), hardware break-fix, and device lifecycle activities, including support for Windows, MacOS, and mobile (iOS) devices. The engineer operates within a structured onsite support model, working under the direction of the DSS Team Leader, and collaborates with Service Desk, resolver groups, and vendors to ensure timely resolution of issues and adherence to service levels. Reporting Line Reports to the Onsite DSS Team Leader and works in alignment with Regional / Service Delivery leadership. Key Responsibilities 1) Onsite Deskside & TechBar Support • Deliver face-to-face IT support through TechBar (walk-in and appointment) and floor support., • Provide support for Windows, MacOS, and iOS devices., • Troubleshoot, configure, and guide users on IT services. 2) Incident & Request Fulfilment (IMACD) • Execute IMACD activities (Install, Move, Add, Change, Delete)., • Maintain accurate ticket updates and documentation. 3) Hardware & Device Break-Fix • Diagnose and resolve hardware and software issues across devices., • Coordinate with OEM vendors for repairs. 4) Device Lifecycle Support • Support device refresh, build, staging, and deployments., • Assist provisioning of laptops, MacBooks, and mobile devices. 5) Ticket Queue & SLA Adherence • Ensure timely resolution and SLA compliance. 6) Hardware Asset Management Support • Maintain accurate asset tracking and inventory management. 7) Stakeholder & User Engagement • Provide professional communication and user guidance. 8) Compliance & Process Adherence • Follow SOPs and ensure compliance with security and audit requirements. Required Qualifications & Experience • 1–3 years experience in deskside / IT support roles., • Hands-on experience with Windows, MacOS, and iOS devices., • Experience with hardware troubleshooting and ticketing systems. Preferred Qualifications • TechBar / walk-in support experience., • Familiarity with asset management and MDM tools (e.g., Intune, JAMF)., • ITIL Foundation certification. Key Competencies • Customer focus and service orientation., • Strong troubleshooting skills., • Multi-platform support capability (Windows, MacOS, iOS). Performance Measures • Productivity, • SLA adherence, • First-time fix rate, • User satisfaction scores Working Conditions Onsite role requiring flexibility and the physical handling of IT equipment as needed. A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to HCL policies. In addition, this role is eligible for the following benefits subject to HCL policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off (PTO) per year (some positions are eligible for unlimited PTO); and 10 paid holidays per year. Disclaimer HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.

Integrated Technology Systems is a growing MSP based in New York City that delivers high-quality IT support to professional services firms. We’re looking for an L1 Support Engineer who thrives on working with many different clients as part of a close-knit team. This is an in-office role based in NYC. What You’ll Get • Base salary starting at $55k+, • Quarterly bonuses, • Health insurance and PTO, • 401(k) starting in your second year, • A collaborative team focused on high-touch service and modern IT solutions What You’ll Do • First-line troubleshooting and resolution: password resets, MFA resets, printer configuration, and break/fix, with proper ticket routing and escalation, • User management in Microsoft Entra ID, Active Directory, and Microsoft 365, including onboarding and offboarding via established workflows, • Windows 11 and macOS device deployment and configuration, plus mobile device enrollment (iOS/Android), • First-pass network triage: WAN/LAN connectivity, Wi-Fi, and VPN client issues, escalating firewall and infrastructure issues to L2, • Security operations support: application approval requests, phishing report handling, and initial alert triage per documented runbooks, • Resolve L2/L3 issues where solutions are already documented, as a path to advancement, • Participate in project work, on-site and remote support, and the on-call rotation What You Bring • 1+ year of MSP or comparable help desk experience, • Experience with a PSA or ticketing system (ConnectWise preferred), • Working knowledge of Windows 11 and Microsoft 365 administration, • Familiarity with Entra ID/Azure (we will train as needed), • macOS experience preferred, • iOS/Android device support and MDM familiarity, • Networking fundamentals: TCP/IP, DNS, DHCP, VPN, • Exposure to RMM toolsets and endpoint security tools a plus, • Certifications a plus: CompTIA A+/Network+/Security+, Microsoft MS-900 or MD-102, • Strong customer service and phone presence, • Thrives in a fast-paced, learning-focused environment Next Steps Apply with your resume OR Get a head start here: https://www.ondemandassessment.com/o/JB-MUYZCPAA0/landing?u=1110981

Global retailer (based in NYC) is looking for a Director of IT. Role Overview As the Director of IT you will be leading and implementing IT strategy, managing the IT department and staff, and overseeing infrastructure, security, and budgets. Key responsibilities are aligning technology with business objectives, ensuring cybersecurity and compliance, and managing hardware, software, and vendor relationships. You will be responsible for managing technical support, and reporting on IT performance to executive leadership. Qualifications Education: Bachelor’s degree preferred Required experience: 5+ years directly managing IT Support professionals including IT Support leaders/managers. Technical skills / abilities: • Full understanding of MS Office Suite/0365/Active Directory troubleshooting. ServiceNow ticketing system, Windows Servers and Cisco Networking protocalls. Personal skills • Excellent written and verbal communication skills., • Strong problem-solving skills and working knowledge of project management tasks., • Ability to work in a diverse, dynamic environment and effectively collaborate across teams., • Exceptional people skills with demonstrated ability to work with both a technical and functional audience.

Title: Telecom Lead Engineer Location: Harlem, NY Duration: 3-6 Month contract to hire Client: New York City HHC Top Skills' Details 1) 5 to 8 years exp. in the telecommunications/UC world supporting Telecom, or IT related including a broad knowledge of various telecom/IT products, services, and technology. This person will have to have managed a team and hands on in the telecommunications, Carrier / MDM/UC side of the house Needs to be very well versed with in all aspects of UC and telecommunications operations. Working with support systems (ServiceNow). Working with Telco's, wireless companies, cabling, etc. 2) 5 to 8 years proven experience in Telecom Management in a enterprise environment. Must also still have some hands on around Telecommunication Expense Management (TEM) and Wireless Expense management (WEM): specifically, a solid understanding of carrier billing systems; telecommunications invoicing, technical communication, circuit provisioning, configurations pricing methods, and contracts. PBX and UC , including a broad knowledge of PBX systems like NEC, Cisco VOIP. 3) 5 to 8 years working with large enterprise environments Must have great customer service and a proven experience working with and managing vendors in this space. This manager will be responsible for a large team managing all Phone services and mobile devices for the entire hospital system of NYC Health and Hospitals. Secondary Skills - Nice to Haves • servicenow, • service-level agreement, • mobile device, • telephony, • Project management, • Help desk, • unified communications Job Description HHC is looking for a Hands-on Lead/Manager for their telecommunications team to join their team with their Unified Communications telecommunications group. This person will report directly to the Director of Telecommunications for the entire Hospital system. This group is a big team, and they will be the support of the large end user environment of about 10,000 mobile devices and UC enterprise network. They could sit at multiple locations, some being North central Bronx Hospital or Bellevue Hospital or others that they support so needs to be flexible. This person will manage a team of 15 or more techs as well as support all UC service requests in Central office the Service-Now ticketing system. Participate in the evaluation of products and the use of communications equipment (UC, MDM, cabling equipment. They will handle procurement, coordinates oversee telecom and network repairs and problem resolution by vendors and processes. They will also perform project and non‐project related tasks and activities to support team goals and objectives as well as manage mobile phone recycle and inventory program Sort, file and maintains alphabetical, numerical, and subject filing systems. They will also add information and adding new staff/information and systems performance. Will maintain inventory of telecommunications devices and prepare a list of supplies to be ordered. Maintain all emergency telecommunication documentation and perform monthly invoice analysis, validation, and payment approval on wireless invoices to ensure compliance with vendor contracts. Will manage Service now ticket queue for both PBX and mobile and UC devices and perform monthly audits to determine if we should select a more cost‐effective plan, or need to update our mobile catalog, and communicate concerns to managers. The Manager of Administration will provide technical and application support for New York City Health + Hospitals, demonstrate competent IT literacy and ability to support the technology and applications in the functional areas (Clinical, Business Applications, Financial and Infrastructure Applications) the person in this role is responsible for the on-going support at level 2. Below is all that this manager will be involved in and should have a strong understanding around: • Understands the flow of information through the Financial, Business, Clinical and Infrastructure applications, • Responsible for documenting, researching and troubleshooting reported issues and requests, • Fosters a business-oriented culture and mindset driven by continual service improvement techniques, • Identifies and acts on opportunities for continuous improvement, • Understanding critical business process for supporting EITS Applications, • Triage requests or issues to ensure that our service level agreements (SLA) are achieved, • Assist with the Enterprise Service Desk call volume when needed, • Receive, prioritize, document and actively resolve end user help requests and Incidents, • Triage requests and Incidents to ensure accurate transfers and escalation, per service level agreements (SLA), • Track open tickets and monitor ticket progress per SLA, close ticket items when resolve, • Follow escalation and paging procedures to ensure SLAs are being met, • Provide support and services to users, seeking to resolve as many tickets as possible at level 1 and 2, • Provide a positive experience to users through meeting and exceeding customer expectations, and engendering confidence that tickets will be resolved, • Supervise and monitor staff, • Plan, assigns and reviews the work of subordinates., • Directs the preparation of departmental budgets in conjunction with other departmental managers., • Coordinates the activities of the various segments of the department to assure timely and economical completion of projects., • Directs the preparation of cost estimates for current and proposed projects, reflecting the cost of equipment, man and machine hours required., • Establishes, reviews and controls documentation standards, including the development and control of forms., • Directs the collection and analysis of data and reports concerning departmental operations, methods, personnel utilization, space and equipment., • Monitor daily quality of tickets, • Perform other duties and/or special projects as assigned Additional Skills & Qualifications • A Baccalaureate Degree in Business Administration, Finance, Accounting, or related fields; and,, • Five years of progressively responsible experience in the fields of administration, office management, methods analysis, systems analysis and documentation, forms designs and control, two of which shall have been in data processing and management information systems. This Manager will work and lead/ manage the UC and telecommunications operations team at North central bronx hospital, and all the other hospitals as part of the telecommunications team. . Work effectively as a telecom support team members and help build relationships within it as well as executive leadership. Actively help and support the end user environment from top executives down. Will handle all Budgeting, vendor relations, and review process for the team.

Job Title: Oracle Database Engineer with Azure Location: New York, NY 10286 | Pittsburgh, PA 15219 | Lake Mary, FL 32746 Duration: 12 Months (Goal to convert FTE) Job Descrption: • We are seeking a contractor Azure Oracle Database Engineer to design, operate, and secure Azure Oracle database services., • The engineer will implement strong identity and access practices, provide expert leadership with Oracle database backup, restore, and resiliency management, perform database maintenance tasks including patching and upgrade, and monitoring/audit of database performance and capacity in Azure., • The role emphasizes practical, scalable solutions that ensure secure, auditable operations, clear documentation, and effective collaboration with security, engineering, and operations teams. Key Responsibilities Identity and Access for Databases • Provisioning, configuration, and maintenance of Oracle database servers for database version 19c or 23ai, • Provision appropriate administrative roles and enforce least-privilege access via role assignments and security groups, • Experience with Oracle Database Vault in managing privileges for system database administrators and application support resources, • Experience with Guardium database monitoring would be an additional advantage Backup, Restore and Resiliency: • Develop and maintain baseline configurations for Oracle database servers, including encryption at rest, auditing, threat detection, backup/restore, retention, and access parameters, • Configure, maintain, and optimize Active Data Guard providing minimal replication lag while maintaining maximum performance, • Configuration and implementation of Oracle GoldenGate and enabling active/active schema or table-level replication providing a higher level of resiliency for application at database server level, • Perform database restores in lower environment using RMAN or logical exports and imports Controlled Maintenance and Records: • Plan and document database patching, diagnostics, and repair activities, including remote maintenance records, • Implement secure media handling and sanitization practices for backups, exports, and logs associated with databases Monitoring and Audit Readiness: • Configure Azure-native monitoring and logging for database identity/access and operational events, • Tune alerts to service owners/security teams and support audit readiness for access and operational controls Required Technical Skills: • Proficiency with managed identities for applications and reducing local key usage in favor of centralized identity, • Strong grounding in configuration baselines, resource tagging, and asset/data inventories in Azure, • Familiarity with Azure monitoring/logging for database events and integration with approval and incident workflows Qualifications and Competencies: • Demonstrated experience designing and operating secure Oracle database environments at scale, • Proven capability to govern elevated access, emergency access workflows, incident handling, and post-event reviews, • Strong documentation and communication skills; comfortable coordinating across engineering, security, and operations, • Practical approach to external service oversight and maintenance recordkeeping supporting audit readiness Nice-to-Have: • Experience integrating identity/access workflows with enterprise approval systems and incident/ticketing processes, • Exposure to data classification/discovery tooling and secure media handling for database backups and exports, • Familiarity with CI/CD guardrails for secret management and application-to-database identity patterns

What It Takes to Be a Lead Dispatcher at Solarus Technologies Picture this: tickets are stacking up, priorities are shifting by the minute, and every technician on the floor is looking to you for direction. That's the energy of being a Lead Dispatcher at Solarus Technologies. You're the strategist behind our help desk command center — the person who turns chaos into a clear game plan, keeps engineers focused on the right work at the right time, and makes sure every client feels taken care of. When you're in your element, the whole team moves faster and with total confidence. If you love high-stakes problem-solving and want your work to make a visible difference every single day, this is where you belong. You Might Be a Great Fit If... 1. You get a rush from helping people get back to work, and you own that outcome like it's personal., 2. You thrive on juggling priorities and making fast, confident calls on your feet., 3. You turn chaos into clarity across queues, workflows, and priorities, almost like a superpower., 4. You keep everything moving and stay composed, even when a major issue hits., 5. You balance speed and precision effortlessly, even as priorities shift by the minute. You May NOT Be a Fit If... 1. You'd rather focus on one task at a time without interruptions., 2. Making tough prioritization calls on the fly makes you uneasy., 3. You don't enjoy the rush of fast-paced, real-time problem-solving., 4. You're looking for a purely technical role rather than a people-and-process one., 5. Dispatching runs on structure. Inconsistent process will throw you off your game. Key Qualifications Here's where you'll make your mark, day in and day out: • Ticket Triage & Queue Management, • Monitor queues: watch incoming boards for prompt response times., • Categorize and prioritize: assess urgency and impact, and classify per SLAs., • Smart assignment: route tickets by skillset, workload, availability, and client needs., • Scheduling & Resource Coordination, • Coordinate remote support windows, onsite visits, and project scheduling., • Balance workloads to prevent burnout or idle time; resolve scheduling conflicts on the fly., • Confirm assignees have clear priorities, details, and prerequisites before starting., • SLA Monitoring & Accountability, • Enforce process hygiene: engineers document troubleshooting steps, time entries, and clear internal notes in the PSA., • Manage escalations with smooth handoffs to senior engineers or the Help Desk Manager., • Client Communication, • Be a calm, personable voice for incoming requests and anxious callers., • Set expectations with proactive updates on windows, delays, and ticket progress., • De-escalate frustrated clients and recognize when management intervention is needed., • Management and Leadership, • Own daily dispatch execution: run the service board, set dispatcher coverage, and keep every technician on clear, prioritized work., • Hold dispatchers to established process day to day: ticket completeness, assignment standards, SLA handling, and clean ConnectWise Manage documentation., • Coach dispatchers with regular feedback and flag performance concerns to the Help Desk Manager, who owns formal reviews and employment decisions., • Track queue times, assignment quality, and SLA attainment, and report trends to the Help Desk Manager, who sets the targets and owns process design. Qualifications and Skills • Prior leadership, supervisory, mentoring, or senior-level experience preferred., • Solid understanding of IT support, networking, and Microsoft technologies., • Experience coordinating technicians; assessing workload, volume, and SLA performance., • Knowledge of dispatching, ticket management, scheduling, escalations, and SLA compliance., • Proficiency with PSA, ticketing, and scheduling platforms; ConnectWise Manage experience required., • Strong leadership, customer service, and interpersonal skills; calm under pressure., • Highly organized; strong decision-making and prioritization in fast-paced environments., • Strong analytical and problem-solving skills; comfortable holding the team accountable., • Excellent verbal, written, and documentation skills; strong typing accuracy., • Detail-oriented, self-motivated, and adaptable to changing priorities. Why You'll Love Working at Solarus And beyond work you'll actually be proud of, we go all-in on taking care of you: • Medical, dental, and vision coverage on our Employee Only base plan — 100% employer-paid, starting day one., • A 3% 401(k) Non-Elective Employer Contribution after 90 days, no contribution required from you to earn it., • 17 Paid Days Off in year one, growing to 22 by year three, plus 8 paid holidays and your birthday off every year., • Real rewards for sticking around: an annual anniversary bonus, plus travel awards at your 5- and 10-year milestones. Ready to turn the chaos into your command center? We'd love to see your application — let's build something great together.

Client Overview Our client, a leading apparel company, is seeking a Production Assistant to support production across multiple retail and private-label accounts. This role will work closely with Production, Design, Product Development, and Sales teams to manage orders, timelines, samples, and vendor communication from purchase order placement through final shipment. Salary/Hourly Rate Up to $25/hr Position Overview The Production Assistant will support all aspects of apparel production across multiple accounts, styles, and SKUs. This role is ideal for someone who is highly organized, detail-oriented, and comfortable managing multiple production timelines in a fast-paced environment. Responsibilities Of The Production Assistant • Monitor production for open orders to ensure deadlines, quality standards, and customer requirements are met., • Track orders from purchase order placement through final shipment and shipping documentation., • Support production needs across multiple retail and private-label accounts., • Communicate with overseas factories, agents, and vendors regarding production orders, samples, timelines, packaging, costing, and shipment status., • Work closely with Design, Product Development, Sales, and Production teams to confirm product specifications and requirements., • Assist with sample approvals and follow up on outstanding items., • Prepare, issue, and track purchase orders as needed., • Maintain detailed WIP reports and track multiple styles and SKUs., • Monitor production deadlines and proactively communicate potential delays or issues., • Ensure packaging, labeling, ticketing, and customer-specific requirements are followed., • Organize and archive production samples., • Assist with additional production projects and day-to-day responsibilities as needed. Required Experience/Skills For The Production Assistant • 1 - 3 years of apparel production experience., • Knowledge of the garment/apparel industry and production process., • Experience communicating with overseas factories, vendors, or agents., • Strong organizational and follow-up skills., • Ability to manage multiple accounts, styles, SKUs, and deadlines., • Strong attention to detail and ability to prioritize., • Proficiency in Microsoft Outlook and Excel., • Strong written and verbal communication skills. Preferred Experience/Skills For The Production Assistant • Experience working with major retail or private-label accounts., • Experience with production WIP tracking and purchase orders., • Mandarin Chinese proficiency is a plus, but not required., • Experience with sample approvals, packaging, labeling, and ticketing requirements. Education Requirements • Bachelor’s degree in Fashion, Apparel, Merchandising, or a related field is preferred. Benefits • 3-month temporary opportunity., • 4 days per week in the office., • Opportunity to gain experience supporting multiple retail and private-label accounts., • Collaborative, fast-paced apparel production environment., • Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

Our client, a financial services firm in New York, is hiring a Desktop Support Manager to lead its IT help desk and day-to-day end-user support. Responsibilities • Act as the escalation point for difficult technical issues covering hardware (desktops, laptops, mobile), applications and network connectivity., • Lead the help desk team, owning schedules, performance management, training and mentoring., • Oversee ticketing and keep incident response and resolution within SLA., • Use help desk metrics to report on ticket trends, how the team is performing and where service is improving., • Support the technology needs of front-office, executive and remote users., • Coordinate onboarding and offboarding, from account provisioning to hardware deployment., • Work with the infrastructure, application support and cybersecurity teams on enterprise-wide issues., • Keep support within the firm's security policies, IT governance standards and the regulations that apply to financial firms. Requirements • Hands-on support experience across L1–L3, delivered in person at the desk, by phone and chat, and remotely., • Strong technical knowledge paired with leadership and operational management skills., • 1+ years leading or managing a help desk or service desk team., • Strong communication skills., • Financial services experience is a strong plus., • Experience with a ticketing platform is a plus. Hybrid schedule. Visa sponsorship is not available. The annual base salary range is $150,000 to $180,000. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things. Details about eligibility for bonus compensation (if applicable) will be finalized at the time of offer.

Location: New York (preferred) • Hybrid Reports to: Chief Commercial Officer (dotted lines to Divisional Presidents) Scope: U.S. Costco + CA/UK/JP/KR/MX Core systems: Circana (Costco sales portal), EDI/ASN, PLM/ERP, BI Role Summary Lead the enterprise Costco strategy and operating model across divisions while divisions retain product ownership. This role improves outcomes over time by building strong account leadership, disciplined execution, clear commercial guardrails, and superior visibility into sell-through—recognizing that Costco is item-driven, merchant-led, and inherently volatile. Responsibilities • Own the global Costco relationship and ensure a one-voice approach across divisions for U.S. and CA/UK/JP/KR/MX. • Build and drive an annual Global Joint Business Plan (JBP) by category and region, including rotations vs. flow, price points, Costco.com extensions, and exit approaches. • Negotiate global commercial terms and discounts with Costco management, aligning funding and guardrails to shared goals (fast sell-through, clean exits, fewer markdowns). • Establish and run a company-wide Costco operating cadence (weekly Costco Council, monthly performance reviews, seasonal line-review calendars) and ensure clear follow-up and accountability. • Implement a practical stage-gate process for Costco programs (concept → costing/pack → commitment → production → launch/exit), with clear milestones and owners across divisions. • Continuously improve profitability using controllable levers: IMU engineering, cost/pack optimization, logistics and TI/HI improvements, promo ROI discipline, returns reduction, packaging savings, chargeback prevention, and exit-cost management. • Serve as the internal owner of Circana, ensuring consistent reporting, adoption, and integration into decision-making; monitor sell-through and inventory by item/region/.com and convert insights into actions with divisional teams. • Set and enforce packaging, compliance, and pallet standards appropriate for Costco globally (ticketing/labeling, testing requirements, pallet cards, pack architecture), improving first-pass yield and reducing rework. • Partner with Customer Supply Chain to deliver strong service levels: OTIF, fill rate, ASN/EDI accuracy, DC flow, and shortage/chargeback prevention and recovery. • Treat warehouse and Costco.com as distinct businesses; ensure content readiness and fit/returns guardrails for eComm extensions. • Support international growth by localizing sizing, compliance, seasonality, packaging, and operating rhythms across CA/UK/JP/KR/MX. • Maintain alignment with division leaders: divisions own design and product development; this role provides guardrails, visibility, and coordination—escalating only when compliance, margin integrity, or service risk requires it. Measures of Success (volatility-aware) • Improved global Costco sales and repeatable rebuys/lineage on winning items, with transparent variance management versus plan. • Gross margin/IMU improvement versus baseline over time, with disciplined promo funding and controlled exit costs. • Strong service performance (OTIF high-90s, fill rate near 99%) and sustained reduction in shortages/chargebacks. • High adoption of Circana insights (weekly actions tied to sell through/availability), enabling faster course-correction., • Packaging/compliance execution with high first-pass yield and minimal rework or in-market issues. • International expansion (CA/UK/JP/KR/MX) growing as a meaningful share of the Costco business with on-time launches. Qualifications • 10–15+ years in wholesale/apparel or consumer with club or big-box scale; experience spanning account leadership plus operations (packaging, supply chain, and retailer compliance). • Proven ability to negotiate commercial frameworks and improve profitability in a retailer-led model. • Strong working knowledge of Costco processes, service expectations, and data-driven selling; fluency with Circana(or comparable retailer portal/scan-data tools). • Analytical, process-oriented leader who can influence across dotted lines and align multiple divisions without taking over product creation. Travel ~25–40% including periodic travel to CA/UK/JP/KR/MX, key Costco meetings, and DC/vendor visits.

About the Role Ring Concierge is a rapidly growing fine jewelry company specializing in engagement rings and fine jewelry. We are looking for a Customer Care Manager to lead the day-to-day execution of our Customer Care function, manage our external Customer Care team, and keep every customer interaction aligned with the Ring Concierge brand and service standards. The ideal candidate is an experienced customer service professional who is highly organized, solutions-oriented, and comfortable balancing vendor management, customer escalations, reporting, and process improvement in a fast-paced environment. Responsibilities Vendor Management • Own the relationship with our external Customer Care vendor, managing day-to-day performance, coaching, and accountability to our service standards and KPIs, • Act as the first line of escalation for complex customer situations, determining appropriate resolutions before looping in senior leadership or other internal teams, • Serve as the voice and brand expert for the team so every customer communication reflects our tone, policies, and product knowledge, • Manage team scheduling and coverage based on ticket volume, launches, promotions, holidays, and peak periods, and proactively adjust for coverage gaps Customer Care Policy & Standards • Define and maintain Customer Care policies (returns, exchanges, repairs, warranty, etc.) and train the team on how to apply and hold them with customers., • Maintain a high level of product and policy knowledge and keep the team current on important business updates, • Identify recurring customer issues and feedback trends and recommend process, policy, or operational improvements Training, Quality, and Reporting • Develop, maintain, and continuously improve Customer Care SOPs, macros, training materials, and internal resources., • Lead ongoing training on new policies, products, promotions, systems, and processes, • Regularly audit customer interactions across Gorgias, including email, chat, phone, and other channels, and provide actionable feedback to improve quality and consistency, • Monitor Customer Care KPIs, service levels, ticket volume, response and resolution times, and escalation trends, and prepare regular performance reporting, • Support development of AI-powered Customer Care tools so automated responses reflect our voice, policies, and service standards Cross-Functional and Operational Support • Partner closely with Operations, Retail, E-commerce, Merchandising, Bridal, and other internal teams to keep the Customer Care team informed and aligned., • Manage custom order support including CADs/renderings and appraisals, keeping customers informed at each stage, • Partner with our warehouse and shipping/insurance partners on client-related inquiries and claims, including missing shipments, item discrepancies, return-to-sender packages, return escalations, and filed claims, • Provide additional hands-on Customer Care support during high-volume periods when needed About You • Strong communicator who sets clear expectations and holds an external partner accountable to service standards, • Confident handling complex customer situations and determining appropriate resolutions, • Highly organized and process-oriented, comfortable managing multiple priorities in a fast-paced environment, • Comfortable working independently while managing an outsourced team, knowing when to escalate and align with management, • Collaborative across departments and adaptable as priorities, products, and policies evolve Requirements • 5+ years of experience in Customer Care within a jewelry company required, • Previous experience managing, coaching, or providing day-to-day oversight of a Customer Care team, including outsourced or vendor-managed teams, • Experience with customer service platforms such as Gorgias or similar ticketing systems, • Experience with Shopify and other e-commerce platforms is a plus, • Strong proficiency in Excel/Google Sheets, Microsoft Office, and Google Workspace, • Experience creating reporting, SOPs, training materials, and quality assurance processes, • Bachelor's Degree preferred Details • Full-time role located in NYC, requiring 4 days per week in office, • Office Hours: 9:00 am to 6:00 pm, with the knowledge that we have a startup culture and your day may extend past listed office hours (with the possibility of weekends during busy season or sales), • Must be available to provide evening, weekend, and holiday coverage during peak periods, including major promotions, launches, and the holiday season, • Health, Vision & Dental Insurance for full-time employees, • Generous employee discounts on our fine jewelry, • Paid time off, Summer Fridays, and an extra allowance of 3 days annually for religious observances, • Compensation for the role will be determined based on the candidate's qualifications, skills, and experience. The estimated annual compensation for this role is $90,000+

Our client, a non-profit, is looking for a Temp to Perm Hospitality Coordinator to support its New York Operations team. As part of the New York Operations team, the Facilities & Hospitality Coordinator will help maintain a welcoming, well-functioning office environment while providing high-quality facilities, hospitality, and event support for meetings and events hosted in the New York office. This position starts asap and will have the potential for permanent hire down the line if the right fit. Location: Midtown East, NYC – Fully Onsite Hours: Monday – Friday, 7:30 AM – 3:30 PM; hours may shift earlier or later for events, typically about once per month. **Weekend availability is required for occasional events. Responsibilities: • Maintain office, conference rooms, and staff areas to a high standard through daily walkthroughs and proactive issue resolution, • Coordinate building work orders from submission through vendor coordination and completion, • Serve as a day-to-day point of contact with building management, engineers, security, contractors, and external vendors, • Coordinate logistics for meetings and events, including room setups, furniture moves, signage, catering, staging, and room resets, • Support AV/IT setups in coordination with the AV/IT team, including basic troubleshooting and cable management, • Assist with deliveries, office moves, workplace projects, and waste/recycling coordination, • Manage office inventory, including supplies, equipment, furniture, stationery, and pantry items, • Handle office purchasing and maintain accurate records in accordance with company policies and established budgets, • Track office deliveries and vendor orders, following up on lead times and escalating delays as needed, • Support office safety and security initiatives, including drills, compliance checks, emergency equipment, and documentation, • Assist with incident response, including power outages, leaks, equipment failures, and other workplace issues, • Partner with People & Culture on employee onboarding and offboarding, including preparing workspaces and resetting desks, • Assist with maintaining the office seating plan and coordinating seat assignments, • Monitor contractor performance and ensure work is completed according to scope and company standards, • Maintain accurate documentation related to vendors, service contracts, inventory, work orders, and workplace operations Qualifications: • 3+ years of experience in facilities operations, events, hospitality, corporate services, workplace operations, or a related field, • Strong client-facing and interpersonal skills with a polished, professional demeanor, • Event coordination or project management experience is a plus, • Strong organizational skills with the ability to balance daily operations with event timelines and multiple priorities, • Strong attention to detail and ability to maintain accurate documentation and inventory records, • Proficiency with Microsoft Office/365, • Experience with Building Engines, Prism, CMMS, ticketing, or similar work-order platforms is preferred, • Comfortable working in a hands-on environment and assisting with room setups, furniture moves, and event logistics, • Ability to lift, push, or pull 25–50 lbs. and frequently walk, bend, and stand throughout the day, • Ability to work early mornings, later evenings, and occasional weekends for events, • Strong judgment, discretion, and communication skills, • Ability to work effectively with individuals from different backgrounds and cultures Please submit your resume in Word format for immediate consideration. You can use _ to collect and manage your references for free and share them with us or anyone else you choose. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early.

Solar Eclipse New York is looking for a highly organized, detail-oriented Junior Wholesale & Operations Assistant to join our growing team in New York City. This is an entry-level role ideal for someone at the beginning of their career who is excited to learn the wholesale side of a fashion and lifestyle brand. You’ll help support our wholesale accounts from order placement through delivery, while working closely with our Operations team to make sure orders, samples, product information, and retailer requirements stay organized and on track. This role requires someone who is proactive, responsive, extremely detail-oriented, and comfortable communicating with customers while managing lots of moving pieces behind the scenes. What You’ll Do • Support and manage day-to-day communication with wholesale accounts, • Respond to retailer questions regarding products, orders, availability, shipping, and delivery timing, • Help process and track wholesale orders from confirmation through fulfillment, • Maintain accurate customer, order, SKU, pricing, and product information, • Follow up with accounts on open orders, shipping windows, paperwork, and outstanding information, • Coordinate internally with Operations and our warehouse to ensure wholesale orders ship correctly and on time, • Assist with retailer-specific requirements including barcodes, ticketing, routing guides, packaging, and shipping documentation, • Prepare line sheets, order forms, product images, inventory information, and other materials for wholesale customers, • Help organize and send samples to buyers and retail partners, • Support new account setup and onboarding, • Maintain wholesale account notes, contact information, order history, and follow-ups, • Assist with trade shows, markets, buyer appointments, and wholesale outreach, • Help monitor inventory availability for wholesale customers and communicate potential issues early, • Support invoicing, payment follow-up, and account administration as needed, • Assist the broader Operations team with additional projects during busy periods Who You Are • 0–2 years of professional experience; recent graduates are welcome to apply, • Highly organized with exceptional attention to detail, • Confident and professional when communicating with customers, • Strong written communication skills, • Comfortable managing multiple accounts, orders, deadlines, and follow-ups at once, • Proactive and good at identifying what needs to happen next, • Comfortable working in spreadsheets and learning new systems, • Able to stay calm and organized in a fast-moving small-business environment, • Friendly, helpful, and service-oriented while still being able to follow company policies, • Interested in wholesale, sales, fashion, accessories, home, retail, or consumer products Bonus, But Not Required • Previous internship or experience in wholesale, sales support, customer service, fashion, accessories, beauty, or home, • Experience with Shopify, Faire, NuORDER, QuickBooks, Excel, or Google Sheets, • Familiarity with purchase orders, wholesale pricing, inventory, shipping, or retailer compliance About Solar Eclipse Solar Eclipse is a New York City-based accessories and home brand focused on bringing beauty and function to everyday objects. Our collections are designed in NYC by our all-female team and sold through leading retailers and independent stores around the world. As part of a small and growing team, you’ll gain hands-on exposure to wholesale account management, operations, product, logistics, and the day-to-day workings of an international consumer brand.

The opportunity A programmatic media partner for marketers and agencies, combining data science, analytics, and programmatic trading is looking for a Desktop Support Technician to provide responsive, user-focused 1st and 2nd line support across the New York office and the wider US region. Main responsibilities End User Support • Act as the first point of contact through the ticketing system and in-person assistance., • Log, categorise, prioritise, troubleshoot, resolve, and follow up on incidents and requests in line with service expectations., • Provide clear, patient technical guidance to non-technical users and maintain ownership until resolution or a confirmed handover., • Document symptoms, troubleshooting steps, resolution details, and escalation notes accurately., • Provide onsite 1st line support for the New York office, including but not limited to Wi-Fi connectivity, printers, conference rooms, meeting technology, passwords, and 2FA., • Provide remote 1st line support across the US region through approved communication and support platforms., • Support workplace technology and the local IT team during events, office changes, and business-critical meetings. Endpoint, hardware, and software support • Diagnose and resolve Windows and macOS hardware issues, • Configure and deploy hardware to new hires, • Configure and deploy replacement hardware to existing users, • Assist with software deployment, security updates, anti-virus protection, patching, and endpoint compliance., • Administer devices through the MDM solution and maintain accurate hardware, software, and licence records through the asset-management solution., • Coordinate hardware repair, replacement, vendor support, and onsite visits when an issue cannot be resolved remotely. Applications, access, and onboarding • Support SaaS applications including Google Workspace, Okta, Slack, Zoom, and other business-critical tools., • Assist with account creation, access requests, password resets, 2FA, permissions, and user authentication issues in line with security procedures., • Support onboarding and offboarding across the US region, including hardware provisioning, account setup, access changes, equipment recovery, and onboarding sessions., • Provide basic user guidance and training for workplace applications and technology. Required experience • At least 2 years of experience in a technical support, service desk, help desk, or desktop support role., • Experience working with MDM and anti-virus or endpoint-security solutions., • Experience supporting SaaS applications such as Google Workspace, Okta, Slack, Jumpcloud/Jamf and Zoom., • Practical experience supporting both Windows and macOS., • Experience using a ticketing or IT service-management platform., • Knowledge of workplace communication technologies, printers, conference-room equipment, basic networking, Wi-Fi, VPN, and remote support., • Experience troubleshooting hardware, software, peripherals, access, and connectivity issues. Required skills and behaviours • Excellent verbal and written communication skills., • Strong customer-service mindset and the ability to explain technical issues clearly and calmly., • Ability to prioritise work, follow established procedures, and manage multiple tickets or assignments., • Strong attention to detail, documentation, follow-through, and ownership., • Ability to work effectively in an agile environment., • A focus on efficiency and effectiveness., • A can-do attitude, bringing energy, drive, and enthusiasm to the role., • Curiosity and openness to learning from others, acknowledging weaknesses, and growing., • Sound judgement about when to resolve independently and when to escalate.

YOU MUST BE LOCATED IN THE NYC or NJ Area located closely to NYC. NO RELOCATION WILL BE PROVIDED - MUST BE A US CITIZEN/PR/GC HOLDER. Work Schedule includes working Weekends and Holidays. Onsite Schedule: 1st Shift 7AM to 4PM Days Onsite: Friday/Saturday/Sunday/Monday/Tuesday Be Part of the Team Behind the Game Are you ready to bring your network expertise to the global stage of one of the biggest professional sports leagues in the US? Blue Mantis is seeking a highly skilled and versatile, Swiss Army Knife IT Operations Engineer to support enterprise-class data centers and ensure seamless network operations. This role focuses on ensuring high availability and performance of network infrastructure while contributing to game-day success. The ideal candidate will be a proactive and adaptable professional with a passion for innovation, an ability to multitask and reprioritize in real-time and a commitment to delivering excellence in a fast-paced, mission-critical environment. This candidate will be proficient in supporting server and cloud environments but should also have experience with networking as this team will be supporting a wide array of technologies to support the company infrastructure and game day operations. If you thrive under pressure and excel at managing complex technical challenges, this is your opportunity to make an impact. Working for Blue Mantis at this customer, you’ll operate in a high-pressure, high-reward environment, directly impacting game-day success and ensuring a successful fan experience. Bring your technical prowess, leadership and passion for innovation to the league’s fast-paced and mission-critical IT environment. Key Responsibilities • Server Administration: Manage and maintain Windows, Linux, and Unix environments to ensure optimal performance., • Cloud Operations: Administer cloud platforms including AWS, Azure, and O365 for enterprise workloads and containerization., • Virtualization: Manage, configure, and troubleshoot VMware-based environments to ensure optimal performance, scalability, and availability of virtualized infrastructure., • System Monitoring: Leverage platforms such as SolarWinds and DataDog to ensure network reliability and performance., • Incident Management: Lead network-related incident resolution, ensuring SLAs are met and escalating issues when necessary., • Security Best Practices: Implement and support secure networking solutions, ensuring robust protection in on-premise and cloud environments., • Documentation: Create and maintain detailed network documentation, including topology maps and procedures for troubleshooting. Skills, Knowledge and Expertise Required Skills • Strong experience Cisco Nexus/Arista/Meraki Switches, Cisco Wireless Controllers, Windows, Linux, and Unix environments using the ServiceNOW ticketing system., • Strong experience in NOC operations with expertise in Windows, Linux, and Unix environments using the ServiceNOW ticketing system., • Hands-on experience with cloud platforms (AWS, Azure, O365, VMware) and virtualization/containerization technologies., • Backup and DR Support: Experience supporting and troubleshooting backup and disaster recovery solutions such as Rubrik and Zerto, ensuring data protection and system resilience., • Hands-on experience with firewalls, routing protocols, and network monitoring tools like SolarWinds., • Familiarity with automation tools and scripting, • Excellent problem-solving skills with the ability to adapt to dynamic priorities. Preferred Skills • Network troubleshooting in data center environments. (Cisco, Palo Alto, Meraki), • Proficiency in scripting languages (Python, PowerShell, Bash) for automating server and cloud operations., • Familiarity with cloud-based networking solutions in AWS, Azure, or O365 environments., • Knowledge of infrastructure capacity planning and performance tuning., • Knowledge of Kubernetes, Docker, and container orchestration for managing distributed applications., • Familiarity with security best practices, SIEM platforms, and endpoint protection., • Experience with advanced video streaming technologies and CDNs., • Familiarity with infrastructure performance tuning and capacity planning. Qualifications • Provide game day support on major holidays when games are played., • Education: Bachelor’s degree in Computer Science, Information Technology, or equivalent hands-on experience., • Certifications: CCNA, CCNP (or equivalent) ITIL and technical certifications in, servers and/ or cloud (preferred)., • Experience: Demonstrated expertise in a complex, multisite environment. Base Salary Range: $120,000.00 - $165,000.00 Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. Agencies/3 Parties may not solicit to any employee of Blue Mantis. Any candidate information received from any Agency/3 Party will be considered a gift and property of Blue Mantis, unless the Agency/3 Party is an Authorized Vendor of Blue Mantis with an up-to-date Blue Mantis Contract in hand signed by Blue Mantis Talent Acquisition. No payment will be made to any Agency/3 Party who is not an Authorized Vendor, nor has specific approval in writing from Blue Mantis Talent Acquisition to engage in recruitment efforts for Blue Mantis. At this time we have no interest in onboarding any new staffing partners.

Hope you are doing well. Please share your updated resume if you are interested in this opportunity. Job Title: Akamai with AI Engineer Job Term: Contract (12 months+) Location: NYC, NY and Alpharetta, GA (Hybrid) - relocation is ok Banking and Financial domain. Job Description: 1. WAF Onboarding and Application Migration Lead onboarding internet-facing applications to Akamai WAF. Work with applications, DNS, load balancer, proxy, firewall, and QA teams to migrate applications into monitor/alert mode and ultimately deny mode. Coordinate testing, rollout plans, traffic cutovers, validation, and rollback procedures. 1. WAF Policy Tuning and False Positive Analysis Analyze production traffic and WAF events to identify false positives. Tune security policies to reduce business impact while maintaining strong protection. Review blocked requests, investigate application behavior, and create narrowly scoped exceptions when justified. 1. AI, LLM, and API Security Support Troubleshoot AI- and LLM-related traffic that triggers WAF protections such as SQL injection controls. Work with application teams and vendors to design compensating controls, header-based attestation mechanisms, and API-specific protections. Evaluate emerging Akamai AI security capabilities such as AI-powered detections, Firewall for AI, bot identification, and agentic AI protections. 1. Security Event Monitoring and Threat Analysis Review WAF, Bot Manager, DDoS, Client Reputation, and API Security events. Analyze attack patterns and determine whether activity is malicious or legitimate. Recommend policy improvements and mitigations based on observed threats. 1. Quarterly Security Reviews and Platform Upgrades Conduct structured reviews of applications protected by Akamai. Evaluate opportunities to move applications from monitoring to mitigation mode. Perform quarterly WAF upgrades, policy reviews, and security-control tuning to keep protections aligned with current threat intelligence. 1. Incident Response and Troubleshooting Assist with production incidents where application behavior changes after WAF enablement. Investigate latency issues, traffic-routing problems, load-balancer interactions, client IP handling, surge queue events, and application outages. Coordinate with Akamai engineering resources and internal teams to identify root causes and corrective actions 1. Security Architecture and Design Consulting Advise application teams on secure web architectures, OWASP protections, API security, bot mitigation, client reputation controls, and DDoS protection. Provide guidance on best practices for onboarding, secure application design, and remediation of web vulnerabilities 1. Program Management and Stakeholder Engagement Partner with application owners, infrastructure teams, auditors, risk managers, and security leadership. Track onboarding progress, risks, dependencies, and remediation activities through program governance and ticketing systems. Present status updates, metrics, risks, and remediation plans to senior management 1. Operational Metrics and Reporting Produce dashboards and reporting covering WAF adoption, deny-mode coverage, bot mitigation effectiveness, API discovery, security exceptions, and attack activity. Measure onboarding progress, control effectiveness, and risk reduction across the organization. 1. Vendor Liaison and Technology Roadmap Guidance Act as the primary interface between the enterprise and Akamai. Engage Akamai product teams on product defects, enhancement requests, AI roadmap discussions, policy recommendations, and complex troubleshooting. Evaluate new Akamai capabilities and coordinate pilot deployments where appropriate. Mandatory Experience · 5+ years of Akamai experience · Akamai Kona Site Defender · Akamai Bot Manager · Akamai API Security · OWASP Top 10 · Incident response experience · Preferred Experience · AI/LLM security · Akamai Firewall for AI · Enterprise-scale migration experience · Financial services experience -- Thanks & Regards, Aman Srivastava | Lead Recruiter KPG99, INC | _ 3240 E State, St Ext | Hamilton, NJ 08619 Direct: 609-400-4006 | as@kpgtech.com _

YOU MUST BE LOCATED IN THE NYC or NJ Area located closely to NYC. NO RELOCATION WILL BE PROVIDED - MUST BE A US CITIZEN/PR/GC HOLDER. Work Schedule includes working Weekends and Holidays. Onsite Schedule: 1st Shift 7AM to 4PM Days Onsite: Friday/Saturday/Sunday/Monday/Tuesday Be Part of the Team Behind the Game Are you ready to bring your network expertise to the global stage of one of the biggest professional sports leagues in the US? Blue Mantis is seeking a highly skilled and versatile, Swiss Army Knife IT Operations Engineer to support enterprise-class data centers and ensure seamless network operations. This role focuses on ensuring high availability and performance of network infrastructure while contributing to game-day success. The ideal candidate will be a proactive and adaptable professional with a passion for innovation, an ability to multitask and reprioritize in real-time and a commitment to delivering excellence in a fast-paced, mission-critical environment. This candidate will be proficient in supporting server and cloud environments but should also have experience with networking as this team will be supporting a wide array of technologies to support the company infrastructure and game day operations. If you thrive under pressure and excel at managing complex technical challenges, this is your opportunity to make an impact. Working for Blue Mantis at this customer, you’ll operate in a high-pressure, high-reward environment, directly impacting game-day success and ensuring a successful fan experience. Bring your technical prowess, leadership and passion for innovation to the league’s fast-paced and mission-critical IT environment. Key Responsibilities • Server Administration: Manage and maintain Windows, Linux, and Unix environments to ensure optimal performance., • Cloud Operations: Administer cloud platforms including AWS, Azure, and O365 for enterprise workloads and containerization., • Virtualization: Manage, configure, and troubleshoot VMware-based environments to ensure optimal performance, scalability, and availability of virtualized infrastructure., • System Monitoring: Leverage platforms such as SolarWinds and DataDog to ensure network reliability and performance., • Incident Management: Lead network-related incident resolution, ensuring SLAs are met and escalating issues when necessary., • Security Best Practices: Implement and support secure networking solutions, ensuring robust protection in on-premise and cloud environments., • Documentation: Create and maintain detailed network documentation, including topology maps and procedures for troubleshooting. Skills, Knowledge and Expertise Required Skills • Strong experience Cisco Nexus/Arista/Meraki Switches, Cisco Wireless Controllers, Windows, Linux, and Unix environments using the ServiceNOW ticketing system., • Strong experience in NOC operations with expertise in Windows, Linux, and Unix environments using the ServiceNOW ticketing system., • Hands-on experience with cloud platforms (AWS, Azure, O365, VMware) and virtualization/containerization technologies., • Backup and DR Support: Experience supporting and troubleshooting backup and disaster recovery solutions such as Rubrik and Zerto, ensuring data protection and system resilience., • Hands-on experience with firewalls, routing protocols, and network monitoring tools like SolarWinds., • Familiarity with automation tools and scripting, • Excellent problem-solving skills with the ability to adapt to dynamic priorities. Preferred Skills • Network troubleshooting in data center environments. (Cisco, Palo Alto, Meraki), • Proficiency in scripting languages (Python, PowerShell, Bash) for automating server and cloud operations., • Familiarity with cloud-based networking solutions in AWS, Azure, or O365 environments., • Knowledge of infrastructure capacity planning and performance tuning., • Knowledge of Kubernetes, Docker, and container orchestration for managing distributed applications., • Familiarity with security best practices, SIEM platforms, and endpoint protection., • Experience with advanced video streaming technologies and CDNs., • Familiarity with infrastructure performance tuning and capacity planning. Qualifications • Provide game day support on major holidays when games are played., • Education: Bachelor’s degree in Computer Science, Information Technology, or equivalent hands-on experience., • Certifications: CCNA, CCNP (or equivalent) ITIL and technical certifications in, servers and/ or cloud (preferred)., • Experience: Demonstrated expertise in a complex, multisite environment. Base Salary Range: $120,000.00 - $165,000.00 Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. Agencies/3 Parties may not solicit to any employee of Blue Mantis. Any candidate information received from any Agency/3 Party will be considered a gift and property of Blue Mantis, unless the Agency/3 Party is an Authorized Vendor of Blue Mantis with an up-to-date Blue Mantis Contract in hand signed by Blue Mantis Talent Acquisition. No payment will be made to any Agency/3 Party who is not an Authorized Vendor, nor has specific approval in writing from Blue Mantis Talent Acquisition to engage in recruitment efforts for Blue Mantis. At this time we have no interest in onboarding any new staffing partners.

Overview Our client, a prestigious alternative investment firm, based in Downtown Manhattan is seeking a System Administrator / IT Support Engineer to join their growing technology team. This is a highly visible, hands-on role supporting executives and employees in a fast-paced, security-conscious environment. The ideal candidate enjoys solving complex technical issues, thrives in a white-glove support setting, and is comfortable owning everything from end-user support to infrastructure and systems administration. Responsibilities • Deliver exceptional onsite and remote technical support for executives and employees, resolving hardware, software, networking, and mobile device issues., • Serve as an escalation point for complex technical problems while ensuring an outstanding end-user experience., • Configure, deploy, maintain, and troubleshoot workstations, laptops, mobile devices, conference room technology, printers, and peripherals., • Administer and support core Microsoft technologies including Active Directory, Windows Server, Microsoft 365, Exchange, file services, and related infrastructure., • Support remote access technologies, endpoint security solutions, and cloud-based business applications., • Lead desktop technology initiatives including hardware refreshes, operating system upgrades, software deployments, and patch management., • Partner with internal teams to support employee onboarding, offboarding, workstation deployments, and access management., • Maintain accurate technical documentation, asset inventory, and knowledge base articles., • Work closely with vendors and service providers to coordinate implementations, maintenance, and issue resolution., • Identify opportunities to improve IT operations through automation, process enhancements, and technology improvements., • Assist with maintaining office technology infrastructure, networking equipment, and conference room systems while helping ensure a secure and reliable computing environment. Qualifications • 3+ years of hands-on IT support experience in a professional corporate environment, financial services preferred., • Hands on experience with tools such as Active Directory, Intune, Windows Server, Microsoft 365, Exchange, networking fundamentals, and endpoint management., • Experience with ticketing systems, remote support tools, and hardware deployment., • Comfortable supporting executives and working in a high-touch, service-oriented environment., • Excellent troubleshooting, communication, and customer service skills., • Ability to manage multiple priorities while maintaining a high level of professionalism and discretion.

Help Desk Specialist - 100% Remote / Work from Home Global Professional Services Firm - Based in Midtown, Manhattan, NYC Full Time, Permanent Position Overview Our client, a top-tier global professional services firm, is seeking a Help Desk Specialist to support employees across its firm. This opportunity is well suited to a service-oriented IT professional who enjoys solving technical problems, communicating with users, and keeping support requests moving in a busy environment. You will help employees navigate everyday technology issues while providing the responsive, polished service expected within a professional services organization. The role comes with a full / comprehensive suite of benefits, strong 401K match, annual bonus and many other perks! Core Responsibilities • Troubleshoot employee technology issues through telephone and remote support, helping users return to work as quickly as possible., • Support a broad range of workplace technologies, including computers, business applications, mobile devices, printers, connectivity tools, and office telephone systems., • Take ownership of support requests from initial contact through resolution, maintaining clear records of troubleshooting steps, outcomes, and next actions., • Assess the urgency and nature of incoming issues, resolve those within your scope, and coordinate with other IT specialists when additional expertise is needed., • Keep employees informed about outstanding requests and follow up to confirm that solutions address their needs., • Follow established security procedures when verifying identities, validating requests, and assisting with access-related issues., • Create and update troubleshooting guides, support documentation, and knowledge resources for employees and fellow team members., • Identify recurring problems and share observations that can improve support practices and the employee experience., • Assist with technology projects and other departmental priorities as needed. What You Bring • At least two years of experience in help desk, desktop support, or a comparable employee-facing IT role., • A strong customer service mindset, with the professionalism and patience to assist employees at every level of an organization., • Experience managing support queues, response expectations, service-level commitments, and the demands of a high-volume support operation., • Practical troubleshooting experience with Windows and Mac computers, Microsoft 365, mobile operating systems, and common workplace peripherals., • Familiarity with enterprise user accounts, directory services, remote access, VPN connections, multifactor authentication, and virtual desktop environments., • Experience using a ticketing platform to document incidents, manage service requests, and track issues through completion., • The ability to explain technical information clearly, prioritize competing requests, and exercise sound judgment when determining whether to escalate an issue., • Strong written communication, attention to detail, and consistent follow-through. Additional Experience • Supporting employees within a professional services firm or another environment with high service expectations., • Working with document management platforms and specialized applications used for document production, comparison, timekeeping, research, or records management., • Exposure to endpoint management, software deployment, mobile device administration, enterprise telephony, and remote troubleshooting platforms., • Familiarity with ITIL practices or relevant technical and service desk certifications., • Experience supporting legal applications is a plus, but not required., • Bachelor's degree in computer science, Information Technology, or a related discipline --Equivalent practical experience will also be considered.

PC Technician – Desktop Support / Field Services Location: Manhattan, NY Job Type: 12+ Month Contract Openings: 2 Pay Rate: Up to $23/hr W2 Benefits: No benefits or PTO included Level: Junior Work Environment: Onsite | Office Environment 3rd party resumes will not be considered. USC/GC Only JOB SUMMARY We are seeking a Junior PC Technician to provide onsite IT support and hardware services in a Manhattan, NY office environment. This role will focus on PC deployment, hardware and software troubleshooting, equipment installation, printer support, and IT asset management. The ideal candidate will have hands-on experience supporting Windows and Mac environments, configuring desktops and laptops, imaging PCs, and providing end-user technical support. KEY RESPONSIBILITIES • Provide onsite desktop and field support, including installation, repair, maintenance, and upgrades of PCs, laptops, and peripheral equipment., • Troubleshoot hardware, software, operating system, and connectivity issues., • Configure and deploy new desktops and laptops using imaging tools, SCCM, and standalone installation methods., • Support Windows and Mac operating systems, iOS devices, and Microsoft Office applications., • Install, configure, relocate, and maintain network printers, including HP printers and consumable replacements., • Perform IT asset management, equipment tracking, inventory updates, and ticket documentation., • Assist with software and hardware installations, including remote installation and support., • Provide walk-up technical support and assist end users with equipment operation and basic troubleshooting., • Escalate unresolved technical issues to the appropriate support teams., • Identify recurring technical issues and assist with documenting problem trends., • Lift and transport IT equipment weighing up to 40 lbs. REQUIRED QUALIFICATIONS • 1+ year of PC, desktop, or field support experience., • Hands-on experience with PC hardware installation, configuration, upgrades, and troubleshooting., • Experience supporting Windows 10 and Windows 11 environments., • Working knowledge of Mac OS and iOS support., • Experience with PC imaging, SCCM, or workstation deployments., • Familiarity with Active Directory, Microsoft Office 365, and user account administration., • Experience with network printers, HP printer configuration, consumable replacements, and equipment moves., • Experience with IT ticketing systems and asset management., • Strong customer service, communication, and troubleshooting skills., • Ability to lift and carry up to 40 lbs. PREFERRED QUALIFICATIONS • CompTIA A+, Network+, or Security+ certifications., • Lenovo or other hardware vendor certifications., • Apple technical training or certifications., • High school diploma or GED. WORK ENVIRONMENT • Onsite office environment in Manhattan, NY., • Supports a walk-up IT kiosk, vending/locker equipment, and network-connected printers., • Hands-on technical support involving workstation deployments, hardware maintenance, and end-user assistance.

Our client is looking for an experienced AV Support Technician Contractor to join their Workplace Technology team. In this role, you will be the front line for all things conference room AV — keeping every meeting space running smoothly, day in and day out, for a fast-paced, high-growth environment. You'll own daily AV sweeps, troubleshoot everything from a dropped Google Meet call to a misbehaving room scheduler, and be the person we call on to stand up a new conference room from the ground up. You'll also play an active role in supporting company events, running the AV for productions out of our All-Hands booth and training room event space alongside our broadcast and events teams. You are someone who asks questions, is confident in not knowing everything, and would rather collaborate with others than go it alone. You are crisp and detail-oriented, but able to work outside the boundaries when necessary. On top of your proven track record, you have a genuine passion for AV and IT technology, and, like us, you value hard work and fun in equal measure. Key Responsibilities Conference Room AV Support & Sweeps • Perform daily AV sweeps of all conference rooms to proactively catch and resolve issues before meetings start., • Support and assist employees using conference room AV systems, both on-site and remote, including Google Meet, projectors, displays, and audio/video conferencing equipment., • Troubleshoot and resolve Google Meet hardware and software issues, including Google Meet room kits, cameras, and in-room controllers., • Support and maintain the Logitech Rally line of products (cameras, speakers, mics, and Rally Bar/Rally Bar Mini) across conference rooms., • Support and troubleshoot Neat Bar Pro systems, including connectivity, audio/video quality, and firmware issues., • Configure, monitor, and troubleshoot Logitech scheduling displays/room schedulers, ensuring rooms show accurate availability and booking status., • Know and work with your points of escalation to continuously improve the end-user experience., • Train employees on the proper use of conference room AV equipment., • Respond to support escalations from the IT Helpdesk, both in person and via our ticketing system, and triage hardware stacks as needed., • Manage inventory for AV and IT hardware and software, including tracking, ordering, and stocking of spares and consumables. Conference Room Design, Install & Troubleshooting • Provide technical input in the selection and management of AV integrators, technology vendors, and managed-service partners., • Design, install and configure new conference rooms from the ground up, including mounting displays and cameras, running and terminating cabling, and installing and provisioning room hardware., • Configure, calibrate, and maintain conference room audio systems (DSPs, mixers, microphones, speakers) to ensure clear, consistent audio quality., • Diagnose and resolve complex, end-to-end conference room issues spanning hardware, software, network, and scheduling systems., • Document room configurations, signal flow diagrams, and equipment inventories for all supported spaces., • Assist with cabling, rack builds, and low-voltage wiring for new or renovated conference rooms as needed. Event AV Support & Production • Operate and run live AV production for internal company events out of the All-Hands event booth, serving as day-to-day hands-on technical support for All-Hands meetings, town halls, and other streamed events., • Operate Q-SYS systems for event audio processing, DSP configuration, and signal routing during live productions., • Set up, configure, and operate Epiphan Pearl 2 encoders for recording and streaming All-Hands and training room events., • Configure and troubleshoot Google Meet as the hybrid/remote contribution and streaming platform for live events., • Operate Blackmagic switchers for live camera switching and program video during events., • Operate mixing consoles to provide core audio support — levels, mic mixes, and program sound — for live events and presentations., • Extend event AV support beyond the All-Hands booth by setting up, running, and tearing down AV for events held in the training room and other secondary event spaces., • Perform pre-event technical checks (audio, video switching, camera framing, encoder/streaming status, and Google Meet connectivity) and conduct basic run-throughs ahead of live events., • Monitor the live event signal chain during productions and troubleshoot issues in real time, escalating to the Broadcast Lead or events team for complex or high-stakes production issues., • Coordinate with the Events team and Broadcast Lead on run-of-show technical requirements, equipment needs, and staffing for upcoming events., • Perform routine maintenance, firmware updates, and basic troubleshooting on event AV equipment, including Q-SYS processors, Epiphan encoders, Blackmagic switchers, mixing consoles, cameras, and microphones., • Assist with cabling, rack organization, and configuration changes for the All-Hands booth and training room event AV systems., • Help maintain documentation for event AV setups, signal flow, and standard operating procedures for recurring event types. Documentation, Systems & Continuous Improvement • Develop and maintain knowledge base articles and runbooks in Confluence for conference room and event AV systems, troubleshooting steps, and standard operating procedures., • Monitor conference room AV system health using remote monitoring and management tools, applying firmware and software updates as needed., • Coordinate with outside vendors and contractors for AV equipment procurement, repair, installation, and preventive maintenance., • Stay current with emerging conference room AV, event production, and unified communications (UC) technology trends and recommend improvements to existing systems. Requirements • 5+ years of experience in IT/AV support roles, with a focus on conference room and meeting-space AV support., • Hands-on experience with the Logitech Rally line of products (cameras, speakers, mics, Rally Bar/Rally Bar Mini)., • Hands-on experience with Neat Bar Pro or similar all-in-one video bar systems., • Experience configuring and troubleshooting Logitech scheduling displays/room schedulers., • Strong, hands-on experience troubleshooting Google Meet hardware and software in a conference room and live event setting., • Demonstrated ability to install and troubleshoot a conference room from the ground up — including mounting, cabling, configuration, and testing., • Hands-on experience operating live event AV equipment, including video switchers (e.g., Blackmagic), audio mixing consoles, and streaming/recording encoders (e.g., Epiphan Pearl 2)., • Working experience with Q-SYS or similar audio DSP/control platforms in a live event or production environment., • Comfort running the technical side of a live event (All-Hands, town hall, or similar) with moderate supervision, not just assisting., • A positive, service-oriented attitude with strong customer service instincts., • Solid critical thinking and problem-solving skills, with the ability to stay calm and effective when troubleshooting live, in-use meeting rooms and live events., • Ability to lift and handle heavy equipment (50+ lbs) as needed for installs, room builds, and event setup/teardown., • Basic to intermediate networking skills, including an understanding of servers, switches, WiFi, and AV-over-IP fundamentals., • Experience with administration of Apple computer products using enterprise management tools., • Knowledge and hands-on experience managing Windows laptops and desktops., • Experience using and managing ticket-based enterprise workflow/ticketing systems., • Familiarity with common AV signal types and connectors (HDMI, SDI, Dante, USB-C, AVoIP)., • Strong verbal and written communication skills, comfortable presenting information to end-users of all technical levels. Preferred Qualifications • Preferred but not required AVIXA CTS (Certified Technology Specialist) certification, or actively working toward one., • Experience with additional conferencing hardware ecosystems (Poly, Yealink, Crestron, or similar)., • Experience with control system programming/configuration (Crestron, Extron, or Q-SYS)., • Experience with audio DSP platforms (Q-SYS, Biamp, or Extron)., • Prior experience as an event or broadcast AV technician, running audio/video for live corporate events, webinars, or streamed productions., • Ability to read and interpret AV signal flow diagrams and schematics., • Bachelor's degree in a related field, or equivalent combination of education, training, and hands-on experience. Compensation: $35 - $38 per hour ID: 4786

Premier, global reinsurance firm seeking a IT Desktop Support / Service Desk Analyst I have been supporting this client for 20+ years, and I can sincerely say they have the best, most employee centric, corporate culture of any client I’ve worked with. Their global team shares a passion for solving their customers’ problems through a collaborative and entrepreneurial culture that empowers employees and rewards creative thinking. This position is an in-office role in midtown NYC, very close to all transportation hubs. Position Summary: This individual will provide front-line Tier 1/2 technical support (either by phone or in person) to local and global users, and report to the IT Lead - Services & Ops Manager. This position will require the individual to interface with the various local and global IT members. This individual will need to efficiently and effectively manage problems reported to or logged within out trouble tracking system by business members and manage them in accordance to established SLA’s. Core responsibilities of this position are listed below, which include but not limited to troubleshooting user endpoint problems, drive/own/action IT tasks, execute on project deliverables and work within established IT processes/procedures. Principle Accountabilities: • Serve as the first point of contact for end-user IT support requests via phone, email, and ticketing systems., • Troubleshoot and resolve issues related to Windows 10/11, Mac OS X, Microsoft 365, and common enterprise applications., • Provide support for OS, enterprise applications, utilities, and basic server OS troubleshooting., • Support desktops, laptops, mobile devices, PCs, printers, and peripherals., • Perform user account management tasks (e.g., Active Directory, Exchange, Azure AD), including provisioning and group management., • Utilize remote support tools (e.g., SCCM, Patch My PC, Altiris SMA, Intune, Beyond Trust (Bomgar)) to resolve issues efficiently., • Escalate complex or unresolved issues to Level 3 support teams., • Troubleshoot system alerts and escalate when required., • Document incidents, resolutions, and detailed troubleshooting records; contribute to the IT knowledge base., • Assist with hardware setups, software installations, and system imaging., • Maintain accurate records of IT assets and ensure compliance with internal policies., • Support Mac & Windows device deployment and management, including enrolment, configuration, and lifecycle maintenance., • Ensure Mac & Windows security compliance in line with corporate policies and industry best practices., • Administer and support Apple Business Essentials for device management and user provisioning., • Follow ITSM and HAM processes., • Collaborate with the Global EUC Team, Infrastructure Engineering, and Application Support Team., • Participate as a technical resource for incident response, disaster recovery, and testing., • Provide out-of-office support, queue monitoring, including basic technical support and issue resolution, while communicating with the on-call team., • Assist with remediation of identified vulnerabilities., • Provide user training on systems and applications. Professional/Technical competences: Required: • 3+ years of experience in a technical support or helpdesk environment., • Degree in IT, an IT apprenticeship, or relevant work experience, • Proficiency in supporting Windows and Mac OS X operating systems., • Experience with Mac device deployment, management, and security compliance., • Familiarity with Microsoft 365, Active Directory, and basic networking concepts., • Experience using inTune, Patch My PC, or Altiris SMA for software deployment and patch management., • Strong communication and customer service skills., • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment., • A relevant IT certification (e.g., CompTIA A+, ITIL Foundation) is a plus. Preferred: • Experience with ITSM tools (e.g., ServiceNow, Jira Service Desk)., • Exposure to mobile device management (MDM) platforms., • Familiarity with Apple Business Essentials., • Basic scripting knowledge (e.g., PowerShell) is a bonus.

Reverse Logistics Technician • Process returned IT assets including laptops, desktops, monitors, mobile devices, peripherals, networking equipment, and accessories., • Receive, inspect, and verify returned shipments against return requests and inventory records., • Identify damaged, missing, or incorrect equipment and escalate discrepancies appropriately., • Perform asset grading to determine refurbishment, redeployment, repair, or recycling eligibility., • Prepare returned equipment for redeployment or certified e-waste disposal. Your Roles and Responsibilities: • Support & cross-train into all L1 ITAM services as needed to maintain day to day operations for forward and reverse logistics., • Assist with inventory, asset management and e-recycling., • Use ticketing systems with a focus on customer service, SOP adherence, and quality., • Use ticketing systems to report individual work accomplishments and to track metrics., • Utilize inventory data management software to maintain inventory accuracy and workflow., • Triage, handle and fulfil customer requests via a web portal and in person as needed., • Receive and inspect return shipments. Verify accurate deliveries against hardware return requests while looking for damages, shortages, wrong items and other concerns; notify the appropriate person or vendor., • Load and unload shipments; loading dock duties as assigned., • Maintain inventory records; assess department or warehouse needs and order supplies as appropriate; maintain stock records., • Unbox, stock inventory on shelves, break down packing materials., • Assist in inventory procedures including the actual total count of stock items and spot check as needed., • Perform cleanup duties to maintain the warehouse in a safe and orderly manner., • Contribute to large scale global projects as needed., • Hardware data destruction and collection for e-recycle., • Hardware sanitization and quality checks to ensure hardware reliability and reuse., • Coordination with Third party vendors for executing collection and recycling activities., • Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position. Required Qualifications/Skills: • High school diploma or general education degree (GED) and 2+ years’ related experience and/or training; or equivalent combination of education and experience., • High attention to detail and ability to follow other technicians’ direction to ensure quality., • Effectively utilize ticket, inventory, and dispatch management systems., • Determines methods and procedures on new assignments and may coordinate activities of other personnel., • Networks with key contacts outside one’s own area of expertise., • Proven ability to adapt to changing priorities, conditions, and circumstances while ensuring important deadlines are met., • Strong organizational skills including effective record-keeping and maintenance techniques., • Basic knowledge of computer hardware with the ability to learn new software., • Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc., • If applicable at site, ability to operate material handling equipment – pallet jacks and forklifts (if certified) is a plus., • Understands policies and objectives of the assigned program and corresponding activities., • Knowledge of health and safety regulations., • Proficient English communication in terms of speaking,writing and reading.

Our Story J.Crew gets you dressed every day, for every occasion. Since 1983, we’ve been creating classics that feel familiar and refreshingly new, crafted with unbeatable quality and distinctive point of view—it’s no wonder we’ve been in your closet for four decades and counting. Today, we continue to do the classics our way, inspiring not only how you shop but how you define your personal style. Our commitment runs deeper than just making great clothes—we’re proud of our role in getting you dressed with confidence, character, and celebrating a distinctly American sensibility that makes us who we are. Our dedication to Diversity, Equity, Belonging & Sustainability has been celebrated with industry recognition, reflecting our commitment to fostering an inclusive and sustainable workplace. We are looking for a curious, analytical, and solutions-oriented Store Operations Manager to join our team and make our stores run as efficiently as possible. This role primarily focuses on store systems, operational process improvement, and help desk leadership while overseeing critical store supply and packaging programs. We are looking for a curious, analytical, and solutions-oriented Store Operations Manager to join our team and make our stores run as efficiently as possible. This role primarily focuses on store systems, operational process improvement, and help desk leadership while overseeing critical store supply and packaging programs. This role is expected to be on-site three days: Tuesday-Thursday. Responsibilities include: • Find the friction in how stores work and turn it into solutions: build the business case, pilot with stores, measure adoption and impact, and scale what works across the fleet., • Own the enhancement roadmap for our store systems, partnering with IT business partners to define requirements, prioritize the backlog, test and deliver against a regular release schedule that puts meaningful improvements in stores., • Partner with IT business partners in formulating in-store hardware strategy and lifecycle planning, from evaluation and business case through rollout, refresh and replacement., • Lead the Retail Help Desk across Levels 1 and 2, managing the internal Level 2 team and owning the outsourced Level 1 partnership, including service level agreements, ticket quality, knowledge base content and regular operational reviews., • Own the escalation path for store-reported issues, driving them to root cause and partnering with IT business partners to eliminate recurring problems across the fleet., • Modernize and standardize store policy and procedure documentation as a single source of truth and write and approve store communications for operational and system changes., • Manage supplies and packaging vendors end to end, including procurement, warehousing, fulfillment and inventory health, while keeping critical items in stock and spend managed to budget., • Determine supply budgets and usage forecasting, set store ordering best practices, and manage seasonal supply drops and holiday packaging milestones., • Partner with Accounts Payable, Accounting and Procurement to reconcile invoicing and identify cost saving opportunities and represent Store Operations in RFPs and vendor negotiations., • Work closely with the ROCs and field leadership teams on day-to-day operational needs, questions and approvals, and deliver recurring and ad-hoc reporting for the team. DOES THIS SOUND LIKE YOU? • Minimum of 5 years of experience in retail, focusing on store operations in high volume environments., • Proven track record of improving store processes and systems and driving adoption of change across a large fleet., • Experience partnering with cross-functional teams to define requirements, prioritize a backlog and deliver software enhancements; working knowledge of retail POS, store systems and hardware, and help desk ticketing platforms., • Experience leading a team and managing third-party service providers, including service level, vendor and expense budget management., • Exceptional communication, organizational and analytical skills, with the ability to translate store feedback into clear requirements; comfortable presenting to and influencing all levels, and facilitating meetings with business partners and vendors., • Self-directed learner and problem solver by nature, with the aptitude to excel in a dynamic work environment while handling multiple projects with varying timelines., • Knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook). We welcome you to apply, even if you don't check all the boxes. Our passion is scouting life-long learners who are driven by curiosity, and who feel connected to our brands and share our desire to make an impact. We’re always seeking bright new talent who leverage their unique experiences to discover, grow and evolve with our teams. Benefits + Perks • Health & Well-being - Eligible associates and family members receive medical, dental, prescription and vision insurance, family planning (fertility, adoption & surrogacy support), fitness discounts, medical travel and more., • Associate Discount - We love our products just as much as you do! That’s why we offer a great associate discount across all of our brands (J.Crew, J.Crew Factory, and Madewell)., • Summer Fridays - In addition to our hybrid work model, we also close our office at 1:00 PM every Friday during the Summer months., • Community Impact - We support the communities where we live and work through our philanthropic efforts and the J.Crew Cares Program., • Winter Break - In addition to our PTO package, J.Crew Group offers a winter break at the end of December to eligible full-time associates at the Home Office to provide time to refresh and recharge. Note: Availability of these benefits and perks may be subject to work location & employment type and may have certain eligibility requirements. At J.Crew Group (JCG) we aim to pay competitively for our company’s size and industry. The base salary offered will take into account internal equity and may vary depending on the candidate’s geographic region of work premises, job-related knowledge, skills, and experience among other factors. The base salary is just one component of J.Crew Group’s competitive total rewards strategy that also includes the opportunity for bonus, competitive benefits and perks. One of our core focuses here at JCG is creating a community and culture that builds belonging. We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds. JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.

Grow your career as a Senior Executive Assistant with an innovative global bank in New York, NY. Contract role with strong possibility of extension. Will require working hybrid onsite 3 days/week mandatory. Join one of the world's most renowned global banks and trusted brand with over 200 years of continuously evolving financial services worldwide. You will work alongside some of the smartest minds in the industry who are excited to share their knowledge and to learn from you. Contract Duration: 12 months Required Skills & Experience • Bachelor's/University degree or equivalent experience, • Previous office administration experience preferably within a large and complex financial services or similar organization, • Self-motivated and detail oriented, • Consistently demonstrates clear and concise written and verbal communication skills, • Proficient in Microsoft Office What You Will Be Doing • Directly supports a C15 level manager and generally supports an entire department, • Manages day to day calendar(s) of senior management; arranges meetings and secures meeting rooms, • Arranges conferences, meetings and events as required by the Unit; establishes priorities on behalf of manager or team, • Coordinates travel arrangements; prepare and distribute schedules/agendas for travel, • Assists team members with the documentation related to overseas travel Visa, ticketing, hotel, airport transfers, foreign exchange, ground transportation and expense reports, • Handles incoming calls; responds to inquiries, • Orders supplies and process invoices through Procure to Pay system, • Process and follow-up on Virtual Requests, • May prepare and review materials and correspondence for meetings, • Maintains and update files/records, produces reports and various correspondence, • Handles sensitive materials; maintain appropriate levels of confidentiality, • Performs other duties and functions as assigned, • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

About the Company Network Engineer, Roseland, New Jersey - Onsite, permanent position About the Role We are seeking a skilled IT Network Engineer. This role is designed for an experienced support technician who combines hands-on technical troubleshooting with systems deployment and administration responsibilities. The role will support the company's technology stack across applications, identity management, networking, firewalls, switches, and endpoint systems, ensuring stability, security, and efficiency across all offices and remote environments. The ideal candidate is a team player who enjoys onboarding new technologies, working directly with colleagues and employees, and improving organizational workflows to increase productivity. Responsibilities • Deploy, manage, and troubleshoot switch, access point, and firewall infrastructure, • Handle occasional escalated requests for end-user support and management, • Administer Active Directory and Azure AD / Entra ID, including group policies, • Manage user accounts, permissions, and role-based access controls, • Support Microsoft 365 administration, including Exchange Online, Teams, SharePoint, and OneDrive, • Troubleshoot network issues including DNS, DHCP, VPNs, and wireless networking, • Support and maintain print servers and enterprise printing environments, • Manage patch deployment across the company's fleet of desktops, laptops, and mobile devices, • Maintain IT documentation and configurations, • Track support requests through the ticketing system and ensure SLA compliance, • Coordinate with vendors for escalation and issue resolution, • Audit and improve departmental workflows through automation and new technologies, • Assist with system upgrades, infrastructure improvements, and new technology deployments, • Support implementation of security best practices and vulnerability remediation, • Travel to external locations as necessary to provide on-site support, • Be available for on-call support during nights, weekends, and holidays as needed Qualifications • Bachelor's degree in IT, Computer Science, or related field preferred, • Industry certification such as Microsoft SC-200, MD-102, CCNA, CCNP, Palo Alto PCNSE, or NGFE preferred, • Experience with networking and security solutions from Cisco, Aruba, Ruckus, Juniper, Meraki, Fortinet, and/or Palo Alto Networks expected; Palo Alto experience preferred, • 3+ years of experience in IT support, systems administration, or infrastructure support, • Strong knowledge of Windows environments, Active Directory, and Microsoft 365 administration, • Proficiency in Microsoft 365 collaboration tools, • Experience supporting network infrastructure including TCP/IP, DNS, DHCP, VPN, and wireless, • Experience managing endpoint fleets and patch management systems, • Experience managing print servers and enterprise printing environments, • Experience with scripting or automation tools such as PowerShell or Python, • Understanding of identity management, endpoint protection, and security practices, • Strong troubleshooting and analytical skills, • Excellent communication skills and ability to support non-technical users

Position Summary The Sales Assistant supports the sales team in managing key retail accounts by coordinating product information, order management, and customer communication. This role plays a critical part in ensuring smooth execution from order entry through delivery, while supporting revenue growth and strong customer relationships. Key Responsibilities Account & Sales Support • Assist Sales Executives in managing day-to-day account needs for key retailers (e.g., mass, department stores, club stores, off-price) -Shop the competitive market and prepare market pricing reports • Prepare and maintain sales reports, order summaries, inventory (ATS) and account recaps, • Support meeting preparation including line reviews, presentations, and sample coordination -Showroom sample management Order Management • Track order status from placement through shipment and delivery, • Ensure accuracy of pricing, style details, quantities, and delivery dates Customer Communication • Serve as a point of contact for account inquiries regarding orders, product details, and delivery status, • Communicate updates, delays, or issues proactively to internal teams and customers, • Build strong working relationships with retail buying and planning teams Cross-Functional Coordination • Partner with Production, Merchandising, and Design teams to ensure alignment on product execution, • Follow up on sample requests, approvals, and product changes, • Coordinate with logistics teams on shipping schedules and routing compliance Data & Reporting -Analyze sell-in, order trends, and basic performance metrics • Support forecasting and replenishment tracking for key programs Operational Support • Assist with maintaining assortment sheets, SKU lists, and pricing matrices, • Help ensure compliance with retailer requirements (ticketing, labeling, packaging), • Support ad hoc projects and account initiatives as needed Qualifications • Bachelor’s degree preferred (Business, Fashion Merchandising, or related field), • 1–3 years of experience in sales support, merchandising, or account management (apparel preferred), • Strong Excel skills (pivot tables, XLOOKUP, SUMIF, data organization), • Experience with Blue Cherry & Datametrics a plus, • Familiarity with major retail accounts (e.g., Walmart, Kohls, Costco, TJX) is a plus Core Competencies • Strong organizational and multitasking skills, • High attention to detail and accuracy, • Clear and professional communication skills, • Ability to work in a fast-paced, deadline-driven environment, • Team-oriented with a proactive, problem-solving mindset $45,000-50,000 Starting annual salary, based on experience Job Type: Full-time, In-Office, Mon-Fri, 9-5 Benefits: • 401(k), • Dental insurance, • Employee discount, • Health insurance, • Paid time off, • Vision insurance Amerex Group does not provide visa sponsorship for this role. Candidates must have current work authorization in the United States (e.g., U.S. citizen, permanent resident, or other work authorization that does not require sponsorship)

Our client, a leading consumer goods company with a portfolio of well-known licensed brands, is seeking a Logistics Manager. You'll work alongside Sales, Inventory Planning, retail accounts, and our 3PL partners to allocate, route, and ship every order and clear the roadblocks before they become problems. Responsibilities • Audit sales orders post-entry and resolve late or discrepant POs with Sales, the DC, and customers, • Build and release allocation plans against inbound receipts and ship windows; match incoming inventory to open orders, • Flag over- and under-allocated positions early and bring corrective options forward, • Manage routing for assigned accounts plus all pre-paid FTL, LTL, and DTC routings, • Own the day-to-day 3PL/DC relationship, holding partners to service, cost, and on-time expectations, • Coordinate VAS projects — relabeling, rehandling, and similar Qualifications • 7–9 years in order management, allocation, or shipping operations within wholesale/retail logistics Required Skills • Experience with ranked retail partners and vendor compliance — routing guides, labeling, palletizing, ticketing, RTVs, • Proven ability to direct and hold 3PL/DC partners accountable, • Strong ERP, WMS, and TMS fluency; advanced Excel a plus, • Self-starter who takes ownership and moves fast without waiting for direction You can use _ to collect and manage your references for free and share them with us or anyone else you choose. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early.

Trading Operations Engineer to provide technical operations support for US and UK based desks. This individual is part of the firm’s Technology division but sits on the trading desk and is embedded in the technical operations processes of the firm. The task set is roughly split evenly between desk facing activities and light coding tasks often in collaboration with full time development staff. This fully in-person role is based at the firm’s Manhattan headquarters but occasional travel to London should be expected. Duties and responsibilities include but are not limited to: • First point of contact for traders, • Install, configure and monitor critical trading applications, • Incident management via ticketing system and documentation, • Collaborate with developers for all operational processes supporting trading applications Required skills: • Experience with Python, bash and MySQL on Linux is required, • Excellent communication skills

Senior Executive Assistant Location: New York, NY (Hybrid Schedule) Pay: $50-65/hr US Citizens/GC Holders Only Candidates must be local; No relocation Responsibilities: • Manages day to day calendar of senior management, • Arranges conferences, meetings and events as required; establishes priorities on behalf of manager or team, • Coordinates travel arrangements, • Assists team members with the documentation related to overseas travel Visa, ticketing, hotel, airport transfers, foreign exchange, ground transportation and expense reports, • Handles incoming calls; responds to inquiries, • Orders supplies and process invoices, • Prepares and reviews materials and correspondence for meetings, • Maintains and updates files/records, produces reports and various correspondence, • Handles sensitive materials; maintaining appropriate levels of confidentiality Qualifications: • A Bachelor's/University degree or equivalent experience, • Office administration experience preferably within a large and complex financial services or similar organization, • Demonstrates clear and concise written and verbal communication skills, • Proficient in Microsoft Office

WAF / Akamai Security Engineer Location: NYC, NY or Alpharetta, GA – onsite 3 days a week Job Description 1. WAF Onboarding & Application Migration · Lead onboarding of internet-facing applications to Akamai WAF. · Work with application, DNS, load balancer, proxy, firewall, and QA teams to migrate applications into monitor/alert mode and ultimately deny mode. · Coordinate testing, rollout plans, traffic cutovers, validation, and rollback procedures. 1. WAF Policy Tuning & False Positive Analysis · Analyze production traffic and WAF events to identify false positives. · Tune security policies to reduce business impact while maintaining strong protection. · Review blocked requests, investigate application behavior, and create narrowly scoped exceptions when justified. 1. AI, LLM & API Security Support · Troubleshoot AI- and LLM-related traffic that triggers WAF protections, such as SQL injection controls. · Work with application teams and vendors to design compensating controls, header-based attestation mechanisms, and API-specific protections. · Evaluate emerging Akamai AI security capabilities, including AI-powered detections, Firewall for AI, bot identification, and agentic AI protections. 1. Security Event Monitoring & Threat Analysis · Review WAF, Bot Manager, DDoS, Client Reputation, and API Security events. · Analyze attack patterns and determine whether activity is malicious or legitimate. · Recommend policy improvements and mitigations based on observed threats. 1. Quarterly Security Reviews & Platform Upgrades · Conduct structured reviews of applications protected by Akamai. · Evaluate opportunities to move applications from monitoring to mitigation mode. · Perform quarterly WAF upgrades, policy reviews, and security-control tuning to keep protections aligned with current threat intelligence. 1. Incident Response & Troubleshooting · Assist with production incidents where application behavior changes after WAF enablement. · Investigate latency issues, traffic-routing problems, load-balancer interactions, client IP handling, surge queue events, and application outages. · Coordinate with Akamai engineering resources and internal teams to identify root causes and corrective actions. 1. Security Architecture & Design Consulting · Advise application teams on secure web architectures, OWASP protections, API security, bot mitigation, client reputation controls, and DDoS protection. · Provide guidance on best practices for onboarding, secure application design, and remediation of web vulnerabilities. 1. Program Management & Stakeholder Engagement · Partner with application owners, infrastructure teams, auditors, risk managers, and security leadership. · Track onboarding progress, risks, dependencies, and remediation activities through program governance and ticketing systems. · Present status updates, metrics, risks, and remediation plans to senior management. 1. Operational Metrics & Reporting · Produce dashboards and reporting covering: o WAF adoption o Deny-mode coverage o Bot mitigation effectiveness o API discovery o Security exceptions o Attack activity · Measure onboarding progress, control effectiveness, and risk reduction across the organization. 1. Vendor Liaison & Technology Roadmap Guidance · Act as the primary interface between the enterprise and Akamai. · Engage Akamai product teams on product defects, enhancement requests, AI roadmap discussions, policy recommendations, and complex troubleshooting. · Evaluate new Akamai capabilities and coordinate pilot deployments where appropriate. Mandatory Experience · 5+ years of Akamai experience · Akamai Kona Site Defender · Akamai Bot Manager · Akamai API Security · OWASP Top 10 · Incident response experience Preferred Experience · AI/LLM security · Akamai Firewall for AI · Enterprise-scale migration experience · Financial services experience

System Administrator (MSP / Hybrid WFH) Location: New York City, NY Work Model: Hybrid WFH with regular NYC client visits Salary: $85,000 to $95,000 MSP Experience: Required Hybrid MSP System Administrator We are a premium New York City based Managed Services Provider hiring a System Administrator to support clients across financial services, legal, and other professional services environments. This is a hybrid role for an experienced MSP technician who enjoys owning client issues, working independently, and collaborating with senior engineers on more advanced infrastructure initiatives. You will split your time between remote support and onsite client appointments while helping deliver the high touch service expected by organizations where uptime, security, and responsiveness are critical. What You Will Own • Support multiple MSP client environments through a combination of remote and onsite work, • Troubleshoot and resolve user, workstation, application, connectivity, and general IT issues, • Prepare for and execute scheduled client appointments across New York City, • Build, configure, and deploy desktops and laptops, • Manage assigned tickets from initial response through resolution and follow up, • Maintain accurate time entries, ticket notes, and client documentation, • Identify changes in project or support scope and coordinate with the remote technical team, • Serve as a trusted technical point of contact for assigned clients, • Manage your calendar and workload to consistently meet SLA requirements, • Partner with senior engineers on infrastructure improvements, deployments, and modernization initiatives What We Are Looking For • MSP experience supporting multiple client environments is required, • 2+ years of hands on onsite or client facing IT support experience, • Strong workstation, desktop, laptop, and general systems troubleshooting skills, • Experience building and configuring desktops and laptops, • Experience with ConnectWise or a similar PSA and ticketing platform, • Strong client communication, documentation, and customer service skills, • Ability to independently manage tickets, priorities, and client appointments, • Must be local to New York City and comfortable traveling to client sites Why Join • $85,000 to $95,000 salary, • Hybrid WFH schedule, • Exposure to financial services, legal, and other high value professional services clients, • Work alongside senior engineers on infrastructure and modernization initiatives, • Exposure to cybersecurity, cloud infrastructure, and emerging AI driven solutions, • Generous PTO, • Health, Dental, and Vision Insurance, • 401(k) contribution, • Opportunity to continue growing into more advanced systems and infrastructure responsibilities

WHO WE ARE At AVI-SPL, we pride ourselves on our superior customer service, passion for excellence, spirit of teamwork, and focus on continued innovation. Our employees are the people who enable us to deliver on those values every business day. That’s why we’re always on the lookout for talented, ambitious people who can make a substantial contribution to our team of smart, down-to-earth, hardworking professionals. We offer lots of room for growth! We support each other and value the importance of collaboration and intellectual curiosity across all our teams. You'll have daily opportunities to develop your individual skills, become an expert in the dynamic event production and corporate video industry, and be part of an innovative organization. We offer a competitive package and a balanced work-life culture. We love what we do and hope you do too - come join us! WHAT YOU WILL DO The dedicated AV Maintenance Engineer will primarily support a high‑end immersive event center for an established professional services client. The role is 100% onsite at a client location in New York City. This key role is responsible for: • Overseeing the AV technical operations in a digital immersive client event environment with interactive spaces, ensuring all systems are prepared and functioning at a high level;, • Supporting AV technical sessions and events in a professional and polished manner, • Serve as the primary technical AV escalation point, providing expert guidance and support on immersive digital display technologies, content, and AV system performance. DAY-TO-DAY RESPONSIBILITIES AV Technical Management in an immersive digital client environment • Support Digital displays and walls, interactive touch panels, Alleo, Cyviz, Cisco, Crestron processors, BrightSign, and Appspace content., • Collaborate closely with client and remote technical team to support AV operations and optimization of event spaces, DVLEDs, and interactive installations., • Participate in regularly scheduled Microsoft Teams meetings with client and remote technical team to ensure alignment and functionality for upcoming events., • Assist with the development of best practices for client event spaces., • Perform daily AV preventative maintenance health checks for operational functionality., • Serve as the initial escalation point of contact for all AV equipment troubleshooting, service, and maintenance needs, coordinating with internal and client engineering teams and integrators as required., • Make sure all discrepancies are communicated and resolved to the clients’ satisfaction in a timely manner., • Support high-level client events with professional customer engagement skills., • Provide guidance to the client for upcoming events and analyze post-mortems to make recommendations for future improvements., • Provide support for traditional AV devices and software elsewhere in the client facility – to include assisting with AV break/fix activities., • Utilize the client’s ServiceNow ticketing system and activity log trackers daily. Operational Support Fulfill AV needs for client meetings, including but not limited to: • DVLED video wall and touch panel operation., • Video wall windowing and presentation controllers WHAT WE’RE LOOKING FOR Must-have skills & job qualifications • 3+ years of AV experience in onsite and virtual hybrid live events., • Required experience with digital display technologies, Appspace and BrightSign; supporting executive-level AV events and client walkthroughs with polish., • Knowledge of AV troubleshooting and digital immersive meeting spaces., • Experience with DVLED video wall deployment and maintenance (NanoLumens), Cyviz windowing/presentation controllers, and touch-enabled DVLED systems., • Excellent collaboration and customer relationship skills with an understanding of the importance of white-glove service., • Knowledgeable of HDMI ingest devices and basic AV network signal path troubleshooting., • Experience with audio network routing, presets, and gain structure, Shure wireless microphone coverage, pairing, frequency management, and troubleshooting., • Experience supporting divisible rooms, source switching, and basic AV control system usage., • Familiarity with AV over IP concepts, including Crestron DM/NVX VLANs and control network segmentation., • Experience with performing daily AV health checks, cable termination, Cisco Room Series devices (codecs, mics, cameras), and Barco/Planar video wall systems., • A track record of being organized, detail-oriented, flexible, and working well in a team atmosphere, as well as having the capability to work well individually, is essential., • Strong work ethic, self-direction, self-motivation, patience, persistence, and perspective., • Ability to maintain composure and a positive attitude during high-pressure situations., • Ability to communicate challenging aspects to clients while maintaining a high level of confidence and leadership., • Consistent proactive preparation and timely responses to multiple channels of communication. Nice-to-have skills • Experience with interactive installations, content workflows, or architectural media., • AV Field Service Break-Fix experience., • Additional AV certifications such as Dante3, Crestron NVX, Cisco, Extron, AVIXA CTS, BrightSign, and Appspace. OTHER REQUIREMENTS • Valid driver’s license and safe driving record., • Ability to lift/carry 50lbs., • Ability to climb ladders and perform overhead work., • Must be able to stand for extended periods., • Available to work outside standard business hours and overtime when needed. All overtime hours are paid in accordance with applicable laws. MORE ABOUT US AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor. AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account. Pay Type - Hourly Min Base - $39/hr Max Base - $49.91/hr

MS Shift is a fast-growing enterprise SaaS platform powering security and operations for global hospitality brands. We are seeking a Tech Support Specialist to provide first-level and second-level support to our global hotel clients. This role will troubleshoot technical issues, assist with system configurations, and work closely with development and QA teams to ensure smooth operation of the MS Shift platform. You will interact directly with hotel security teams, operations managers, and IT departments to resolve technical issues and maintain high client satisfaction. Key Responsibilities Customer Technical Support • Provide Level 1 & Level 2 technical support via email, ticketing system, and remote sessions, • Troubleshoot issues related to the MS Shift platform, including user access, system configuration, and data synchronization, • Assist hotel teams with system setup, onboarding, and troubleshooting Issue Resolution • Diagnose software issues and determine root cause, • Escalate complex issues to development or engineering teams, • Track and document incidents and solutions in the ticketing system Client Communication • Provide clear and professional updates to clients regarding issue status, • Work with Directors of Security and IT teams at major hotel brands, • Ensure strong customer satisfaction and timely resolution Internal Collaboration • Work closely with Development and QA teams to identify bugs and product improvements, • Participate in product testing and feedback for new releases Qualifications Required • 5+ years experience in Technical Support or Help Desk, • Bachelor’s Degree (BSc) in Computer Science, Information Technology, or related field, • Experience supporting SaaS platforms, • Strong troubleshooting and problem-solving skills, • Experience with:, • Windows environments, • Web-based applications, • Mobile applications, • Excellent communication skills Preferred • Experience with SQL / databases, • Experience with API integrations, • Experience with Azure or cloud environments, • Experience supporting hospitality or enterprise clients Technical Skills • Ticketing systems (Zendesk, Freshdesk, Jira, etc.), • Remote support tools, • Basic SQL queries, • SaaS troubleshooting, • User access and permissions management, • Mobile device support (Android / iOS)

We are seeking a full-time Account Executive to prospect and develop new relationships with corporate brands, experiential marketing agencies, ad agencies, and event organizers. The sales function is focused on selling the CrowdSync and CrowdPass platform as a differentiated asset in a brands marketing strategy. Our wearable solution offers unique first person data collection opportunities. This role requires a strong work ethic, passion for the live entertainment space, and superior organizational skills. You will work with our sales team to maintain a high level of activity. Great Sales Commission & Growth Opportunity! Account Executive — Sports, Live Events & Experiential Location: SoHo, New York City Company: CrowdPass Position: Full-Time | Senior Sales / Business Development CrowdPass is building the technology that connects people, venues, brands, and live experiences. Our platform combines access control, RFID and NFC wearable technology, SaaS-based event and venue management, and actionable data analytics to help organizations create more seamless, secure, and measurable experiences. From stadiums and premium hospitality environments to festivals and major brand activations, CrowdPass technology helps organizations understand and engage their audiences while improving how people access and interact with physical experiences. We are looking for an entrepreneurial Account Executive to lead the Sales & Business Development. Job Description and Key Accounts This is not a traditional software sales role. We are looking for someone who understands how technology, live experiences, sponsorship, hospitality, and data come together—and who can sell that vision to sophisticated organizations. The ideal candidate will build relationships and develop business across markets including: • Professional and collegiate sports teams, • Stadiums, arenas, and sports venues, • Premium suites and VIP hospitality, • Corporate hospitality programs, • Premium brand and experiential activations, • Music festivals and live entertainment, • Large-scale events and event producers, • Sponsorship and experiential marketing agencies, • Hospitality and entertainment organizations, • Other high-volume environments where access, identity, engagement, and data intersect You will work directly with CrowdPass leadership to identify opportunities, develop strategic relationships, structure solutions, and close meaningful enterprise accounts. Access Control Technology for managing secure and frictionless entry into venues, events, hospitality areas, VIP environments, and controlled spaces. RFID + NFC Wearables Custom-enabled wristbands, credentials, badges, and other wearable solutions that can power access, authentication, engagement, activations, and data collection. CrowdPass SaaS Platform A centralized software platform for managing guests, credentials, access, events, activations, and operational workflows. Data & Analytics Technology that transforms physical interactions into measurable data, helping clients better understand attendance, movement, engagement, behavior, and ROI. Your job will be to sell the entire CrowdPass ecosystem, not simply an individual product. What You'll Do You will own and develop CrowdPass's sales and business development efforts across key verticals. Responsibilities will include: • Build and manage a high-value enterprise sales pipeline., • Develop relationships with executives and decision-makers across sports, entertainment, hospitality, experiential marketing, and live events., • Target sports franchises, leagues, stadiums, arenas, premium hospitality operators, event producers, agencies, brands, and festival operators., • Identify opportunities to integrate CrowdPass technology into existing venue and event ecosystems., • Develop strategic relationships with technology partners, agencies, venue operators, sponsors, and other organizations that can accelerate distribution., • Lead client presentations, product demonstrations, discovery meetings, and solution development., • Work with clients to understand operational challenges and design CrowdPass solutions around their specific environments., • Develop proposals, pricing strategies, pilots, and multi-year commercial agreements., • Navigate complex enterprise sales cycles involving multiple stakeholders., • Work closely with CrowdPass's technology and operations teams to ensure proposed solutions can be successfully implemented., • Build relationships that expand beyond individual events into recurring, multi-event, multi-venue, and enterprise-wide opportunities., • Identify new markets and applications for CrowdPass technology., • Represent CrowdPass at relevant sports, hospitality, experiential, entertainment, and technology industry events., • Maintain pipeline visibility, forecasting, and accountability against revenue goals. Required Job Attributes: We are looking for someone who is entrepreneurial, connected, competitive, and comfortable creating opportunities rather than waiting for inbound leads. The right person may come from sports technology, venue technology, ticketing, access control, experiential marketing, sponsorship, hospitality technology, event technology, SaaS, or a related industry. Strong candidates will have: • 3-5+ years of successful enterprise sales, strategic partnerships, or business development experience., • A demonstrated ability to generate and close significant B2B opportunities., • Experience selling into sports teams, venues, entertainment companies, experiential agencies, major brands, hospitality organizations, or related markets., • Experience with enterprise SaaS and/or technology-enabled solutions., • The ability to sell solutions involving both software and physical technology/hardware., • Strong relationships within sports, entertainment, experiential, hospitality, or live events., • Experience selling to senior executives and navigating multiple decision-makers., • Excellent presentation, communication, negotiation, and relationship-building skills., • Comfort working in a fast-moving entrepreneurial environment., • The ability to translate technology into a compelling business case and measurable ROI., • A strong understanding of how data and analytics can create additional value for venues, teams, sponsors, and brands. Compensation • Base Salary: $55,000 annually, • Commission: Uncapped commission based on new business and revenue generated, • Performance Bonuses: Additional bonus opportunities tied to individual and company performance, • On-Target Earnings (OTE): $100,000+ annually, with the ability to earn significantly more for top performer There is no cap on earning potential. We are looking for someone who is motivated to build a meaningful book of business, develop long-term enterprise relationships, and be rewarded for the growth they create. This is an in person position based out of our SOHO office in NYC. You will be required to travel and have onsite meetings with clients/prospects throughout the US.

CrowdPass Senior Software Engineer, Platform Lead CrowdPass | New York, NY | Full-time | Hybrid About CrowdPass CrowdPass is an event operations platform for access control, ticketing, and attendee management. Founded in 2021 in New York, we power the door at live events: NFC wristbands, handheld readers, QR check-in, badge printing, and the organizer dashboard behind all of it. When check-in breaks, it breaks in front of thousands of people. Reliability at the gate is the product. The role You will be the technical owner of the entire CrowdPass platform: the web dashboard, the .NET API, the mobile app door staff use at the gate, the edge services that talk to readers and printers, and the AWS infrastructure underneath. You will make the architecture decisions, review every change, run production, and write much of the code yourself. This is a hands-on role on a small team. The platform works in the field today and has a documented debt backlog. It needs one senior engineer who can hold all of it in their head and make it better every week. The platform • Web dashboard and public pages. Next.js 15, React 19, TypeScript, Tailwind, Radix, TanStack Query. Event setup, attendees and tickets, Stripe checkout, gate rules, badge and email designers, a microsite builder, SMS and email campaigns, analytics, billing, a super-admin console, and an AI assistant. Deploys on AWS Amplify., • Backend API. .NET 9 Minimal APIs, EF Core 9 on PostgreSQL, MediatR (CQRS), Hangfire, Cognito passwordless auth plus machine-to-machine tokens for devices. Row-level multi-tenancy on a shared database. Integrates Stripe, Twilio, SendGrid and SES, S3, OpenAI, and ticketing partners., • Mobile app (iOS and Android). Expo SDK 57, React Native, TypeScript strict, Redux and saga, React Query, Zustand. Phone NFC, BLE handheld readers, QR and OCR scanning, Zebra badge printing, and a DSLR photobooth mode. Offline-first check-in with a local snapshot and a replayed write queue. Ships via EAS with over-the-air updates for event-day fixes., • Hardware and edge. ESP32 reader firmware (ESP-IDF, C) with OTA updates, a Node WebSocket middleware that bridges readers to the API, an Electron print agent for venue laptops, and AWS Lambda services for badge PDFs, wallet passes, and partner attendee sync (DICE, Splash)., • Infrastructure. AWS (ECS, RDS, S3, Cognito, SES, Lambda, CloudWatch, Amplify), GitHub Actions, Sentry, PostHog. A Terraform repo exists but has drifted from what runs; reconciling it is an early project. What you will do • Own production. Know why the gate is slow at 7pm on a Saturday and fix it. Build the alerting and runbooks that make that rare. Be reachable during major customer events., • Own the architecture. Decide how features get built across web, API, and mobile. Keep the tenant boundary, the auth pipeline, and the offline check-in path correct as the product grows., • Close the backlog. Each repo has a ranked gaps document. Triage it and work it down, starting with secrets management, authorization defaults, and production redundancy., • Harden releases. Grow test coverage where it matters (tenant isolation, checkout, check-in, offline sync), get the gates green, and make deploys boring., • Ship features. Ticketing, partner integrations, the AI event builder, designers, analytics, and whatever the next large customer needs. Test in a real browser and on a real device before calling it done., • Set the bar. Code review, conventions, documentation, and onboarding for the engineers who join after you. What we are looking for • 7+ years building and running production software, with at least 3 years owning a system end to end., • Deep experience in .NET (ASP.NET Core, EF Core, PostgreSQL) and in TypeScript and React. You will be in both every week., • Production React Native or Expo experience, including native modules, BLE or NFC, and app store and OTA release flows. This is required., • Strong grasp of multi-tenant SaaS correctness: data isolation, authorization, audit trails., • Hands-on AWS operations and the ability to debug a production outage from logs and metrics., • Stripe experience (Checkout, Connect, subscriptions, webhooks)., • Comfort with offline-first and eventually consistent designs: queued writes, idempotency, replay., • A track record of taking over an existing codebase and improving it without a rewrite., • Clear written communication. Our architecture docs are how the team thinks; you will maintain them. Nice to have • Hardware-adjacent software: BLE, NFC, device fleets over WebSockets, firmware OTA, printers., • Live events, ticketing, or venue operations, or another domain where software fails in public., • Background job systems at scale, PDF and label generation, Terraform, embedded C on ESP32., • Experience using AI coding agents well, with strong conventions, review, and gates. How we work Small team, high trust, direct communication. We test on real hardware and in real browsers before we call something done. Event days are sacred: we do not deploy during a customer's doors-open window without a reason. Salary: $80,000 - $110,000+ in addition to stock & equity participation.

Who We Are: Headquartered in Jersey City, New Jersey, Lotto.com is the first digital platform for ordering official state lottery draw and scratch games on both mobile and web-based platforms. Lotto.com helps the lottery contribute incremental funds to state-run programs across education, parks, emergency responders, veterans' health, and other important services. With a customer base exceeding 4 million, we are currently available in eleven states, with ambitious plans to extend our presence to more states in the near future. The Opportunity: As a VIP Associate, you will support the Relationship Manager in delivering a personalized, high-touch experience for our VIP customers. You will manage day-to-day customer relationships, provide responsive support, conduct proactive outreach, and help ensure our highest-value customers receive exceptional service across all stages of their journey. This is a relationship-focused role that combines customer support, account management, proactive engagement, and strong knowledge of the betting and gaming industry. Your Impact & Responsibilities: • Manage a portfolio of VIP customers, serving as a trusted point of contact for questions, requests, and ongoing account support., • Provide personalized, high-quality assistance through phone, email, chat, and other approved communication channels., • Make proactive outbound calls and conduct regular outreach to understand customer needs, strengthen relationships, and encourage continued engagement., • Build strong relationships with VIP customers by learning their preferences, activity patterns, and communication expectations., • Communicate with our VIP customers who have won prizes over state thresholds, and assist with claiming their prize with the State Lottery/, • Support customers with account-related questions, payments, withdrawals, bonuses, promotions, responsible gaming resources, and general platform navigation., • Coordinate with Customer Support, Payments, Compliance, Responsible Gaming, Marketing, and other internal teams to resolve customer issues efficiently., • Identify customer concerns, friction points, and potential churn risks, escalating relevant insights to the Relationship Manager., • Monitor customer activity and engagement, identifying opportunities for personalized support, retention, and reactivation in line with company policies., • Maintain accurate and detailed notes on customer interactions, preferences, requests, and follow-up actions within the relevant CRM or account management platform., • Follow all company policies and regulatory requirements related to customer communication, promotions, responsible gaming, data privacy, and VIP management., • Handle escalated or sensitive customer situations with professionalism, discretion, empathy, and sound judgment., • Collaborate with the Relationship Manager on VIP initiatives, customer outreach plans, service improvements, and account strategies., • Provide feedback on recurring customer issues, product experiences, promotions, and opportunities to improve the VIP journey., • Ensure all customer communications are timely, accurate, professional, and aligned with the company’s tone of voice., • Availability to work Monday, Tuesday, Wednesday, Friday, and Saturday, primarily during the 12:00 p.m.–8:00 p.m. shift, with flexibility and availability during peak customer hours., • This position is fully hybrid; candidates must be residents of New Jersey What You Bring: • Strong customer service and relationship-building skills, with the ability to create trust and rapport with high-value customers., • Excellent verbal and written communication skills, including confidence and professionalism when handling phone calls., • A proactive, service-oriented mindset with the ability to anticipate customer needs and follow through on commitments., • Strong organizational skills and the ability to manage multiple customer relationships, follow-ups, and priorities simultaneously., • Comfort handling sensitive, confidential, or high-value customer interactions with discretion., • Strong attention to detail and the ability to accurately document customer interactions and account activity., • Comfort working cross-functionally with internal teams to resolve issues and deliver a seamless customer experience. Bonus Points: • Bilingual (Spanish) communication skills., • Previous experience managing VIP, high-value, loyalty, or premium customers., • Experience working for an online sportsbook, casino, lottery, gaming, or betting platform., • Familiarity with CRM, ticketing, live chat, or account management platforms., • Experience with Zendesk or similar customer service tools., • Experience working in regulated industries., • Experience conducting outbound customer calls or proactive retention and reactivation outreach. Why You’ll Love Working Here: • Competitive Pay & Bonuses: Rewarding high performance with real financial growth, • Equity Opportunities: Be a part-owner in our growing company, • Retirement Matching: 401(k) plan with company match to help you build your future, • Full Health Coverage: Comprehensive medical, dental, and vision insurance, • Health & Wellness Perk: ClassPass membership to support your active lifestyle and well-being, • Time to Unwind: Paid time off and flexible leave, • Volunteer Time Off: Paid time to give back to the causes and communities you care about, • Vibrant Community: Regular team events in a supportive, high-energy environment Lotto.com does not discriminate on the basis of race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations, and marital status. If you feel that you are qualified for this position, we encourage you to submit an application.

We are seeking an experienced IT Support Specialist to deliver advanced technical assistance to employees across multiple company locations. This position serves as an escalation point for complex end-user technology issues involving computers, mobile devices, software, peripherals, and network access. The successful candidate will combine strong troubleshooting skills with excellent customer service. The role requires the ability to work independently, coordinate with multiple technical teams, maintain detailed service records, and travel to company sites when onsite support is needed. Responsibilities • Respond to and resolve Level 2 incidents and service requests escalated by the Level 1 support team., • Troubleshoot issues involving desktops, laptops, mobile devices, printers, accessories, business applications, operating systems, and remote network connectivity., • Prepare, install, configure, upgrade, and maintain end-user hardware and software., • Perform device rollouts, hardware refreshes, office moves, equipment replacements, and technology-related adds or changes., • Track the deployment, transfer, return, and recovery of equipment according to asset-management standards., • Provide onsite support at different company divisions and business locations., • Coordinate with infrastructure, networking, application, security, and vendor teams to resolve complex issues., • Keep employees and management informed about ticket progress, expected resolution times, and service restoration., • Record diagnostic activities, corrective actions, and final resolutions in the ticketing system., • Create and maintain knowledge articles, support instructions, standard procedures, and customer-service documentation., • Recognize recurring problems and recommend improvements to support processes and service quality., • Support scheduled site visits, urgent technical needs, business initiatives, and cross-location deployments., • Contribute technical expertise to several moderately complex projects or to specific workstreams within larger projects., • Share technical guidance with junior team members and present project or support updates during team meetings., • Complete routine assignments with minimal supervision and seek guidance from senior technical staff when handling unfamiliar or highly complex issues. Education and Experience Candidates should meet one of the following requirements: • Bachelor’s degree with at least five years of relevant professional experience;, • Master’s degree with at least three years of relevant professional experience; or, • An equivalent combination of education, technical training, certifications, and applicable work experience. Preferred Capabilities • Strong experience providing desktop, field, or end-user computing support., • Advanced technical troubleshooting and problem-solving ability., • Knowledge of IT service-management, incident-management, and asset-management practices., • Experience using ticketing and knowledge-management platforms., • Clear written and verbal communication skills.

The Desktop Support Consultant provides responsive, customer-focused technical support for employees across desktop, mobile, collaboration, and enterprise productivity platforms. This role is a primary point of contact for end-user technology support, ensuring incidents and service requests are resolved accurately, professionally, and in alignment with established service expectations. The Desktop Support Consultant partners with Technology Services, Information Security, Networking, and Business Applications teams to troubleshoot issues, support technology initiatives, and improve the overall employee technology experience in a fast-paced financial services environment. Essential Functions Responsibilities include, but are not limited to: • Provide Tier 1 and Tier 2 support through the ticketing system, phone, email, chat, and walk-up requests., • Diagnose and resolve hardware, software, operating system, printing, mobile device, peripheral, and connectivity issues., • Manage incidents and service requests according to established SLAs; prioritize, document, escalate, and communicate status appropriately., • Support Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint, Microsoft Copilot, and related workplace productivity tools., • Install, configure, maintain, and troubleshoot desktop applications, approved software packages, endpoint configurations, and workstation images., • Configure and support laptops, desktops, mobile devices, docking stations, monitors, printers, and other end-user peripherals., • Provision and support iPhone and iPad devices using approved Mobile Device Management (MDM) solutions., • Participate in employee onboarding and offboarding, including account coordination, equipment deployment, and technology orientation., • Support financial market data platforms and business applications such as Bloomberg, FactSet, CRD, Tradeweb, LSEG Workspace, and related add-ins., • Provide audiovisual, conference room, Cisco IP telephony, IPC trading turret, and unified communications support., • Maintain workstation security updates, endpoint health, asset inventory, software records, and license information., • Perform server administration and troubleshooting, including Windows Server support, file/print services, access and permissions management, system monitoring, routine maintenance, and coordination with infrastructure teams for escalated server incidents., • Support security-related operational activities, including account access reviews, endpoint protection alerts, phishing escalations, vulnerability remediation coordination, and adherence to security policies., • Create and maintain knowledge articles, user guides, technical documentation, and support procedures., • Coordinate with vendors and third-party support providers for hardware repairs and issue resolution., • Identify opportunities to improve Service Desk processes, automation, knowledge management, and the end-user support experience., • Contribute to technology deployments, hardware refreshes, office moves, business continuity activities, shift rotations, and after-hours support as required. Qualifications • Bachelor's degree in Information Technology, Computer Science, a related field, or equivalent professional experience., • Minimum of 3 years of desktop support, service desk, or end-user support experience in an enterprise Windows environment; financial services experience preferred., • Hands-on experience administering Windows Server environments, Active Directory, Group Policy, access permissions, endpoint protection tools, and security-related incident escalation preferred., • Strong customer service, relationship management, troubleshooting, analytical, documentation, and communication skills., • Ability to prioritize multiple tasks, work independently and collaboratively, maintain attention to detail, and support occasional travel, shift rotations, and after-hours coverage., • Preferred certifications include CompTIA A+, Network+, Security+, Microsoft certifications, or equivalent industry-recognized credentials.

Company Description: Be Co is a New York based boutique MSP that handles the technology for financial services companies across the country. Our focus is primarily on RIAs (Registered Investment Advisors, aka wealth managers) who are regulated by the SEC. Be Co cares deeply about cybersecurity, compliance, and delivering thoughtful, human service to our clients. Role Description: Because Be Co is a small MSP, you would have broad responsibilities, and real latitude in how you meet them. This would be a chance to shape the company as it grows. It also means the person who designs a system is often the person who supports it. You'll architect client environments and answer support tickets. Our clients depend on us to deliver excellent service, and there are periods where that means long days. This is a hybrid role. Sometimes you will be required to be on site at the client’s office to meet with them, or fix a network issue. Our clients are New York financial firms, and we present ourselves accordingly. Business professional attire when you're in front of them. Occasional travel is involved for onsite installations outside the city. We service multiple platforms, including Microsoft 365, Google Workspace, Windows and macOS. A deep understanding of systems administration principles will be necessary to tackle new issues in client environments. Previous experience integrating AI into client environments is a significant plus. While Be Co is small, we leverage enterprise thinking in the management of client systems. This includes passkeys, SSO, SCIM, cybersecurity hardened MDM for both Mac and Windows endpoints, EDR, SIEM, ITDR, automated patching, PAM, DLP and RMM. My grandfather was also an entrepreneur. He always told me to hire smarter people than myself. I’m looking for an innovative, creative problem solver. If that’s you, then please apply. Core Traits • Sharp, curious, and eager to grow, • Professional and personable; builds lasting relationships with clients, not just working systems, • Takes initiative; reliable and consistent, • Strong communicator, both written and verbal, • Enjoys learning new systems and improving processes, • Genuinely cares about the people on the other end of the problem Required Qualifications • Must be New York City based, • Experience working in MSP or enterprise environment, • Solid understanding of systems administration for both Microsoft 365 and Google Workspace, • Familiar with Intune, Entra ID, Conditional Access, and PowerShell basics, • Proficiency with RMM and ticketing systems, • Understanding of networking fundamentals, • Excellent documentation and written communication. We use AI heavily as a tool; we don't accept it as a substitute for being able to write, • Business sense: understands what clients are paying for and can scope work accordingly Preferred Qualifications • Familiarity with POSIX and Mac mobile device management, • Bachelor’s degree preferred but not required. Practical experience matters most, • Experience with Linux and Ansible Playbooks, • Experience with enterprise AI integration in regulated environments Send a resume and a few sentences about a system you built or rescued.