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Franco Manufacturing Co., Inc. has been a leading international producer of decorative home fashions for over 70 years. Our products include juvenile sheet sets, comforters, pillows, blankets, towels, and home accessories sold to major market retailers, specialty stores, discounters and online outlets. We have an opportunity for an experienced Production Coordinator to join our Sourcing team based at our corporate headquarters in Metuchen, NJ. In this highly visible role, you will support end-to-end product development and production — partnering with internal teams and overseas offices to keep specs, costing, purchase orders, samples, and delivery timelines accurate and on track Key Responsibilities • Gather, enter, and maintain specs, patterns, and standards for production and product development, • Partner with overseas offices to request/confirm costing, production details, and delivery information., • Coordinate buy quantities and Special Item Fact Sheets (ticketing, accessories, folding, packaging details) with Planning and cross-functional partners., • Create Purchase Orders in BlueCherry system; communicate changes to Planning and ensure system data is current and accurate., • Track samples, strike-offs, approvals, and comments; maintain a production sample calendar and follow up with Design and factories as needed., • Support reporting and exceptions management (e.g., late POs, cash flow exceptions) and make updates with supervisor approval., • Conduct incoming sample checks (weight, size, color, UPC, packaging/put-up, descriptions) to confirm accuracy., • Coordinate with Logistics/Imports to provide vendor and PO details, support document resolution, and communicate changes., • Handle administrative tasks such as sample shipping/receiving, PO approvals, chargebacks as directed, and Accounts Payable vouchers., • Attend regular meetings with internal departments to align timelines, priorities, and status. Qualifications • 5+ years of production experience in home, apparel, accessories, or related category., • Proficiency using Excel (pivot tables, VLOOKUP, filters/sorting, basic formulas)Previous experience working with overseas offices and/or vendors, • Excellent follow-up, organization, and communication skills, • Blue Cherry Experience a plus, • Ability to work on-site in Metuchen, NJ 4 days/week

We are seeking an experienced IT Support Specialist to deliver advanced technical assistance to employees across multiple company locations. This position serves as an escalation point for complex end-user technology issues involving computers, mobile devices, software, peripherals, and network access. The successful candidate will combine strong troubleshooting skills with excellent customer service. The role requires the ability to work independently, coordinate with multiple technical teams, maintain detailed service records, and travel to company sites when onsite support is needed. Responsibilities • Respond to and resolve Level 2 incidents and service requests escalated by the Level 1 support team., • Troubleshoot issues involving desktops, laptops, mobile devices, printers, accessories, business applications, operating systems, and remote network connectivity., • Prepare, install, configure, upgrade, and maintain end-user hardware and software., • Perform device rollouts, hardware refreshes, office moves, equipment replacements, and technology-related adds or changes., • Track the deployment, transfer, return, and recovery of equipment according to asset-management standards., • Provide onsite support at different company divisions and business locations., • Coordinate with infrastructure, networking, application, security, and vendor teams to resolve complex issues., • Keep employees and management informed about ticket progress, expected resolution times, and service restoration., • Record diagnostic activities, corrective actions, and final resolutions in the ticketing system., • Create and maintain knowledge articles, support instructions, standard procedures, and customer-service documentation., • Recognize recurring problems and recommend improvements to support processes and service quality., • Support scheduled site visits, urgent technical needs, business initiatives, and cross-location deployments., • Contribute technical expertise to several moderately complex projects or to specific workstreams within larger projects., • Share technical guidance with junior team members and present project or support updates during team meetings., • Complete routine assignments with minimal supervision and seek guidance from senior technical staff when handling unfamiliar or highly complex issues. Education and Experience Candidates should meet one of the following requirements: • Bachelor’s degree with at least five years of relevant professional experience;, • Master’s degree with at least three years of relevant professional experience; or, • An equivalent combination of education, technical training, certifications, and applicable work experience. Preferred Capabilities • Strong experience providing desktop, field, or end-user computing support., • Advanced technical troubleshooting and problem-solving ability., • Knowledge of IT service-management, incident-management, and asset-management practices., • Experience using ticketing and knowledge-management platforms., • Clear written and verbal communication skills.

We are growing!! LTM’ s Media & Entertainment team is looking for dynamic and enthusiastic candidates for an Archives Technical Engineer position in Iselin - NJ location. LTM is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 750 clients, LTM brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTN — a Larsen & Toubro Group company — combines the industry-acclaimed strengths in solving the most complex business challenges and delivering transformation at scale. For more information, please visit _. Job Description: Archives Technical Engineer: Iselin - NJ location The Archives Technical Engineer is part of a mission critical technology team responsible for the support and innovation of our clients News Production and Archives environments In this role you will be responsible for supporting and maintaining the workflows and infrastructure necessary to capture and preserve high-quality digital copies of archival tapes. This client facing role requires strong problem-solving skills technical expertise and excellent communication abilities Work Schedule: Sunday -Thursday 8-4 or 2-10 Tuesday - Saturday 8-4 or 2-10 You Will: • Act as frontline technical support providing troubleshooting and technical diagnosis for robotic tape systems, ingest capture servers, QC, and transcode platforms, • Configure and maintain tape digitization equipment including servers decks and software to ensure optimal performance and efficiency, • Troubleshoot technical issues related to tape digitization including errors data corruption and equipment malfunctions, • Perform preventative maintenance for software and hardware ensuring optimal performance and minimizing downtime, • Collaborate with internal teams including IT Engineering Maintenance and Operations to resolve issues, • Liaise with external vendors for technical support remote sessions processing RMAs and resolving technical issues, • Perform regular quality control checks on digitized files to ensure they meet the required standards for archival preservation and accessibility, • Communicate effectively with clients provide guidance and updates on issue resolution and ensure client satisfaction, • Document all technical issues and resolutions in a clear and concise manner Skills You Will Bring: • Proven ability to support video digitization encoding and transcoding platforms, • Experience with hardware integration and troubleshooting components such as VTRs encoders and SDI streams, • Proficiency in Windows Server and OS, • Knowledge of audiovideo codecs and formats, • Familiarity with MAMPAM systems and metadata management, • Foundational knowledge of enterprise infrastructure including routers firewalls TCPIP and DNS, • Experience with project management documentation and ticketing systems such as Service Now Asana Jira or Confluence, • Experience with cloudbased storage and processing platforms such as AWS or Azure is a plus, • Familiarity with database management systems such as PostgreSQL or MS SQL is a plus, • Effective Communication Skills, Customer Service Oriented, Teamwork and collaboration., • Ability to learn quickly and adapt quickly to changing priorities., • Strong intellectual curiosity and affinity to technology., • Exhibits attention to detail in day-to-day activities along with Problem solving abilities., • Technical curiosity and motivation to succeed. Well-rounded extra-curricular experiences, with demonstrated leadership. Education: • Bachelor’s degree or higher with a technology focus., • Majors include Math, Engineering, Computer Science, Computer Information Systems, Information Technology, Cyber Security, and others., • 3.0 GPA or higher. LTM is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

Job Description CoreWeave is The Essential Cloud for AI™. Built for pioneers by pioneers, CoreWeave delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with confidence. Trusted by leading AI labs, startups, and global enterprises, CoreWeave combines superior infrastructure performance with deep technical expertise to accelerate breakthroughs and turn compute into capability. Founded in 2017, CoreWeave became a publicly traded company (Nasdaq: CRWV) in March 2025. Learn more at www.coreweave.com. What You'll Do: The Global Data Center Operations team serves as the backbone of our infrastructure, ensuring the seamless performance of our global hyperscale environment. Operating in a high-stakes, 24/7 setting, this team is responsible for safeguarding the availability, stability, and reliability of mission-critical systems that power our most essential services. About the role: As a Command Center Technician, you will serve as the front-line mission control for our global data center fleet. Where a site technician walks the floor, you walk the fleet — conducting structured remote rounds across every site we operate, using BMS, EPMS, DCIM, and every other telemetry source available to us. In a 24/7 operations environment, you will be responsible for real-time monitoring, coordination, and incident response across critical electrical, mechanical, and environmental systems. Acting as the central point of visibility, you will identify anomalies, coordinate cross-functional response efforts, and drive rapid resolution to ensure maximum uptime, operational continuity, and safety across our infrastructure. This is a remote monitoring role. You will not be turning wrenches — you will be the reason the person turning the wrench knows where to go. • Conduct scheduled remote rounds each shift, reviewing and recording the health of electrical, mechanical, and fire/life safety systems across the fleet to ensure 24/7 reliability and availability., • Provide continuous monitoring of global data center infrastructure using Building Management Systems (BMS), Electrical Power Management Systems (EPMS), DCIM, and all other available telemetry and observability platforms., • Monitor critical assets including UPS systems, standby generators and fuel systems, switchgear, PDUs, battery plant, chillers, CRAH/CRAC units, cooling towers, pumps, air handlers, and fire suppression systems., • Baseline normal operating conditions and identify deviations, drift, and early-warning signatures in telemetry before they escalate into events., • Serve as the first responder for infrastructure alarms, triaging incidents and initiating response actions per SOPs, MOPs, and EOPs., • Escalate incidents promptly to on-site operations, engineering teams, and leadership based on defined escalation matrices., • Coordinate incident response activities across multiple teams and multiple sites to minimize risk to production environments., • Dispatch and remotely support on-site technicians, vendors, and contractors during events and planned maintenance, confirming work is performed in accordance with established practices and procedures., • Support root cause analysis (RCA) efforts by providing detailed timelines, logs, alarm histories, and incident documentation., • Act as a central communication hub, providing clear and accurate status updates during incidents and maintenance events., • Perform technical writing in support of the change management program, including event narratives, procedure feedback, and shift documentation., • Enforce adherence to change management processes and safety requirements within mission-critical environments., • Monitor and manage daily work requests and alarm queues to resolution within defined internal service levels., • Maintain detailed event logs and participate in structured shift handovers to ensure operational continuity across crews., • Make timely, high-quality decisions in high-pressure situations while maintaining a strong focus on safety, uptime, and operational excellence.Work Schedule: Our Command Center operates 24/7/365. This is a permanent night shift position on a 12.5-hour schedule. It does not rotate to days. • Shift: 12.5 hours, nights, with the shift scheduled to include a 30-minute handover overlap at each end of the night., • Rotation: A fixed two-week repeating pattern (2-2-3) with every other weekend off. Depending on crew assignment, you will work either:, • Sunday, Wednesday, Thursday in week one; Monday, Tuesday, Friday, Saturday in week two — or, • Monday, Tuesday, Friday, Saturday in week one; Sunday, Wednesday, Thursday in week two., • Cycle: Three scheduled shifts in one week and four in the next, repeating. You will never work more than four shifts in a single week., • Days off: Every other weekend off, plus a four-day break built into each two-week cycle., • Holidays: The Command Center is staffed on holidays. Holiday coverage is part of the rotation., • Handover: Every shift begins and ends with a structured handover to the oncoming and outgoing crew. Punctuality is a safety requirement, not a preference., • On-site presence: This role is performed from the Command Center and requires on-site presence for the duration of each shift. This is a salaried, exempt position. Who You Are: • 2+ years of experience working in mission-critical environments (data centers, utilities, or industrial operations)., • Foundational technical knowledge of data center electrical and mechanical infrastructure systems., • Proven experience following and executing SOPs, MOPs, and EOPs in high-availability environments., • Proficiency with monitoring tools, ticketing systems, and operational dashboards., • Experience in incident management, technical troubleshooting, and structured escalation., • Ability to interpret system telemetry, trend data, and alarm behavior to distinguish signal from noise., • Ability and willingness to work a permanent 12.5-hour night shift on a fixed two-week rotating pattern, including weekends and holidays, in a 24/7 operations environment., • Excellent time management, organizational, and communication skills., • Must be able to prioritize tasks and react quickly to issues., • Strong written communication — much of your work product is the written record of what happened and when., • Work is performed in a climate-controlled Command Center environment, primarily seated at a multi-monitor operator workstation.Preferred:, • 4+ years of experience working in mission-critical environments, • Prior experience in a hyperscale or large-scale data center environment., • Hands-on technical background in electrical (UPS, switchgear, generators) or mechanical (chillers, CRAC/CRAH units) systems., • Familiarity with specific BMS, EPMS, and DCIM platforms., • Experience working in a centralized Command Center or Network Operations Center (NOC)., • Experience supporting multiple sites or a distributed fleet from a single point of visibility., • Prior experience working sustained night shift operations., • Relevant technical certifications (Data Center Operations, electrical/mechanical trades, or mission-critical facilities training). Wondering if you're a good fit? We believe in investing in our people, and value candidates who can bring their own diversified experiences to our teams – even if you aren't a 100% skill or experience match. Here are a few qualities we've found compatible with our team. If some of this describes you, we'd love to talk. • You love to maintain high situational awareness and dive into the details of complex systems., • You're curious about identifying recurring trends or procedural gaps to drive continuous improvement., • You're an expert in remaining calm and effective under pressure during high-severity incidents., • You're the kind of person who notices the number that's slightly wrong before anyone else does.Why CoreWeave? At CoreWeave, we work hard, have fun, and move fast! We're in an exciting stage of hyper-growth that you will not want to miss out on. We're not afraid of a little chaos, and we're constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values: • Be Curious at Your Core, • Act Like an Owner, • Empower Employees, • Deliver Best-in-Class Client Experiences, • Achieve More Together We support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and enables the development of innovative solutions to complex problems. As we get set for takeoff, the organization's growth opportunities continue to expand. You will be surrounded by some of the best talent in the industry, who will want to learn from you, too. Come join us! The base salary range for this role is $75,000 to $100,000. The starting salary will be determined by job-related knowledge, skills, experience, and the market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility).awards, and a comprehensive benefits program (all based on eligibility). What We Offer The range we've posted represents the typical compensation range for this role. To determine actual compensation, we review the market rate for each candidate which can include a variety of factors. These include qualifications, experience, interview performance, and location. In addition to a competitive salary, we offer a variety of benefits to support your needs. The benefits below reflect our US-based offerings for full-time employees; for roles in other locations, benefits vary and are shared during the hiring process. These include: • Medical, dental, and vision insurance - 100% paid for by CoreWeave, • Company-paid Life Insurance, • Voluntary supplemental life insurance, • Short and long-term disability insurance, • Flexible Spending Account, • Health Savings Account, • Tuition Reimbursement, • Ability to Participate in Employee Stock Purchase Program (ESPP), • Mental Wellness Benefits through Spring Health, • Family-Forming support provided by Carrot, • Paid Parental Leave, • Flexible, full-service childcare support with Kinside, • 401(k) with a generous employer match, • Flexible PTO, • Catered lunch each day in our office and data center locations, • A casual work environment, • A work culture focused on innovative disruption California Applicants California Consumer Privacy Act Equal Opportunity & Accommodations CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment and consistent with the Americans with Disabilities Act (ADA), CoreWeave will ensure that qualified applicants and candidates with disabilities are provided reasonable accommodations for the hiring process, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed, please contact: careers@coreweave.com. Export Control Compliance This position requires access to export controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must either be (A) a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident (green card holder), (iii) refugee under 8 U.S.C. § 1157, or (iv) asylee under 8 U.S.C. § 1158, (B) eligible to access the export controlled information without a required export authorization, or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency. CoreWeave may, for legitimate business reasons, decline to pursue any export licensing process.

At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate. Our Values define and unite us, the beliefs that are the red thread that connects everyone at Under Armour. Our values are rallying cries, reminding us why we're here, and fueling everything we do. Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital tools that make top performers even better. If you are a current Under Armour teammate, apply to this position on the _ Keep the Momentum Going This Season Join us as a Seasonal Stock Associate and be the behind-the-scenes hero who keeps our store running smoothly during the busiest times of the year. You’ll make sure products move quickly from the stockroom to the sales floor, keeping shelves full and customers happy. From processing shipments to supporting the sales team, you’ll play a key role in delivering a seamless shopping experience. Perfect for those looking to stay active, earn extra cash, and be part of a high-energy team during the summer or holiday season! We count on our Seasonal Stock Associates to: • Process merchandise shipments, • Replenish the sales floor, • Manage markdowns and re-ticketing, stock transfers and damaged goods, • Ensure the store, the sales floor, and stockrooms are cleaned and organized, • Deliver omni-channel requests in line with UA process and policy through digital experience, • Model the UA service culture and customer expectations, • Support, understand and adhere to Under Armour’s visual standards to maximize merchandise presentations when flowing product from the stockroom to the sales floor, • Engage in, maintain and support safety standards on sales floor and in the stockroom; communicate safety concerns to store leadership, • Aware of and follows Loss Prevention policies; advise management of any unusual internal or external activity, • Collaborate with teammates to achieve store goals, • Accountable for self-development, while seizing growth opportunities to increase performance, • Perform other tasks as assigned by management To be considered for this role, you must meet these minimum requirements: • At least 18 years old (or 16 years old in the EMEA Region), • Local language fluency required; basic English is a plus, • Strong communication skills, • Ability to perform essential functions of the role, • Ability to work a flexible schedule to meet the needs of the business, including holidays, nights, and weekends, • Can stand, lift, walk, bend and lift cartons weighing up to 25 lbs./12 kgs during each work shift with or without accommodation, • Comfortable with or willingness to learn technology (such as hand-held and mobile devices), • Generous employee discount, • Ability to participate in special contests with the opportunity to win merchandise and other exclusive prizes, • High-energy environment, working alongside people who appreciate the power of a team, • Opportunities for professional development and advancement, • Priority consideration to return for future seasonal hiring periods, • Opportunities for regular part-time and full-time roles, • Flexible work schedules $16.50 - $20.41 At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion or belief, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, family or paternal status and any other characteristic protected by applicable law. Under Armour seeks to recruit, develop and retain the most talented people representing a wide variety of backgrounds and perspectives. If a reasonable accommodation is needed to participate in the job application or interview process, please contact our Human Resources team via candidateaccommodations@underarmour.com.

At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate. Our Values define and unite us, the beliefs that are the red thread that connects everyone at Under Armour. Our values are rallying cries, reminding us why we're here, and fueling everything we do. Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital tools that make top performers even better. If you are a current Under Armour teammate, apply to this position on the _ Own the flow. Lead the stock room. As a Stock Keyholder, you're the go-to for keeping product moving and shelves stocked. You'll lead the charge on shipments, pricing, and stockroom standards - making sure everything's in place so customers get what they need, when they need it. Step up, take the lead, and make it happen. We count on our Stock Keyholders to: • Ensure store is fully stocked and easy to shop, • Implement visual merchandising standards within the store, • Oversee markdowns and re-ticketing, stock transfers and damaged goods, • Coach, train and support teammates in merchandise handling, • Oversee loss prevention, safety, and audit expectations and results, • Ensure adequate supplies to create an effective stockroom environment and continually maintain this (including all merchandise) within and around the vicinity, • Execute store operations with particular focus on product flow to/from the sales floor, • Maximize sales opportunities and communicate merchandising opportunities to store leadership, • Model the UA service culture and exceed customer expectations according to UA sales model, • Maintain brand productivity standards for shipment process, replenishment, markdowns, merchandising, and cycle counts through company tools and resources, • Maintain SOP/Retail Operations Manual, • Assume Sales Keyholder responsibilities in the absence of the role in store, • Assist as needed in operations – cash desk/ticketing, • Collaborate with teammates to achieve store goals, • Be accountable for self-development, while seizing growth opportunities to increase performance, • Perform other tasks as assigned by management To be considered for this role, you must meet these minimum requirements: • At least 18 years old, • High school degree or equivalent, • 1+ year of retail/stock or freight experience, • Available to work a flexible schedule, including evenings, weekends, and holidays, • Local language fluency required; basic English is a plus, • Basic numeracy, literacy, listening, and communication skills, • Knowledgeable of stockroom, risk management & safety, • Demonstrated ability to work in a fast-paced and deadline-oriented environment, • Comfortable with or willingness to learn technology (such as hand-held and mobile devices), • Strong communication skills, • Can stand, lift, walk, bend and lift cartons weighing up to 25 lbs./12 kgs during each work shift with or without accommodation Perks & benefits our Full-Time Stock Keyholders receive: Benefits will include, where applicable, statutory entitlements commensurate with local labor laws (such as social security, paid leave, and pension contributions), along with company-provided benefits which may include the following, depending on regional requirements and availability: • Generous employee discount on Under Armour products, • Comprehensive well-being support, including access to health and wellness resources, • Retirement and insurance benefits tailored to your local market, • Employee Assistance Program for personal, family, or work-related support Opportunities for growth, learning, and career advancement across our global teams, • Monthly bonus incentive pay eligibility, • Paid time off $18.25 - $22.58 At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion or belief, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, family or paternal status and any other characteristic protected by applicable law. Under Armour seeks to recruit, develop and retain the most talented people representing a wide variety of backgrounds and perspectives. If a reasonable accommodation is needed to participate in the job application or interview process, please contact our Human Resources team via candidateaccommodations@underarmour.com.

Description Delaware Nation Investments/Emerging Technologies (DNI/ET) is seeking a highly qualified and motivated After Hours Help Desk Specialist to join our team supporting the Air Force Sustainment Center (AFSC) at Tinker AFB, Hill AFB, Robins AFB, and Wright-Patterson AFB. This position supports after-hours operations for the AFSC Technology Hosting Environment for NextGen Automation (ATHENA) and related enterprise network services. The specialist will serve as a primary point of contact for authorized production-support callers, coordinate response to production outages that have no workaround, and support planned maintenance activities outside core production windows. This role requires strong customer-service skills, technical judgment, clear communication, and the ability to coordinate distributed support teams during after-hours operations. This role provides support from 5PM-7AM in a remote capacity. Responsibilities: • Serve as an after-hours point of contact for authorized callers supporting ATHENA production operations, • Receive, document, and triage support calls involving production outages, service interruptions, and planned maintenance activities, • Gather accurate information about the affected site, system, service, business impact, and actions already taken, • Provide initial help desk troubleshooting using approved procedures, standard operating procedures, knowledge articles, and escalation paths, • Support response to production outages involving work stoppage where no workaround is available, • Coordinate with authorized supervisors of engineers supporting production and with program leadership as required, • Call back contract personnel and site technicians to coordinate on-site support at Tinker AFB, Robins AFB, or Hill AFB, • Facilitate communication between remote support personnel, system administrators, network personnel, engineers, and on-site technicians, • Escalate incidents requiring specialized network, system administration, cybersecurity, or field support, • Track incidents through resolution or handoff and maintain accurate status updates and shift-transition information, • Support planned outages, infrastructure updates, and approved maintenance scheduled outside core production hours, • Maintain clear records of calls, incidents, outages, escalations, maintenance activities, and final resolutions, • Communicate incident status, risks, actions, and next steps clearly to customers, technical teams, and leadership, • Follow approved security, access-control, cybersecurity, configuration-management, and change-management procedures, • Protect government information, systems, equipment, credentials, and access details from unauthorized disclosure or use, • Work closely with engineering, cybersecurity, operations, and leadership teams to support AFSC mission objectives Requirements • Experience in a help desk, service desk, network operations center, technical support, or IT operations environment, • Working knowledge of incident intake, ticket documentation, troubleshooting, escalation, and service-restoration practices, • Ability to gather accurate technical and operational information from callers and translate it into clear incident records, • Ability to follow technical procedures and standard operating procedures while exercising sound judgment during outages, • Strong verbal and written communication skills, including the ability to provide concise status updates during high-impact events, • Ability to work independently during after-hours coverage and coordinate effectively with distributed technical teams, • Ability to work evenings, nights, weekends, holidays, or on-call/callback assignments based on program needs, • Ability to support operations serving Tinker AFB, Robins AFB, and Hill AFB, with work location determined by program requirements, • Active Secret clearance or the ability to obtain an interim-Secret clearance and required government access, • Ability to read, write, speak, and understand English and communicate problem resolutions effectively, • Ability to comply with applicable Department of Defense, Air Force, installation, safety, security, and operating instructions Preferred Requirements: • Prior experience supporting Air Force, Department of Defense (DoD), federal, or other regulated programs, • Experience supporting enterprise networks, servers, cloud services, industrial or operational technology, or production systems, • Familiarity with ServiceNow or another ticketing platform, including incident tracking, escalation, dashboards, or configuration records, • CompTIA Security+, • Experience coordinating field technicians or infrastructure teams across multiple locations, • Familiarity with change windows, outage bridges, shift handoffs, cybersecurity operations, or enterprise IT support environments AAP/EEO Statement: DNI complies with all federal, state and local laws designed to protect employees and job applicants from discrimination based on race, religion, color, sex, parental status, national origin, age, disability, genetic information, military service, or other non-merit-based factors. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Benefits Benefits Include: • Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental, • Matching 401K, • Short- and Long-Term Disability, • Pet Insurance, • Professional Development/Education Reimbursement, • Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas

Job Responsibilities: • Inbound Telephone Support – perform telephone support as scheduled. Ensure that customer questions are answered completely in a professional, caring and responsive manner, commitments to perform research and follow-up are completed, open issues are resolved and each contact -- including information and resolution achieved -- is logged in the appropriate ticketing system., • E-mail & Chat Support – perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer information and resolution in the appropriate ticketing system., • Skill improvement – continually strive to improve the cognitive and customer service skills necessary to perform the job. This includes proficiency with supported products, demonstrated problem solving ability and excellent verbal and written communication skills. Ability to read, review and understand support resources provided by the contact center and its clients. Attend all training classes and complete any exercises assigned., • Assist and educate customers with inquiries related to both software and hardware, account management, installation, and best practices, • Focus on quality and customer satisfaction, • Clear and thorough documentation of customer interactions required, • Support inquiries include questions related to – Hardware, Software, Wireless communications, OTAP (Over-the-Air-Programming), Account management (billing), Upgrades, Online orders and Industry events, • Willing to fiercely advocate on behalf of and represent the Voice of the Customer, • Research and prepare detailed escalations to second level support, • Review, manage and follow up on open issues as needed, • Project work that includes long and short-term initiatives What can Aureon offer you? • Opportunities for professional growth, development, and advancement within the organization, • 100% remote working employment model, • Shift differential pay applied to evening and weekend shifts, • Comprehensive training on hardware and software applications for qualified applicants, • Knowledge and experience relating to basic computer applications, • Competitive compensation and full benefits package for full-time employees, • Health, Dental, Vision, and Life Insurance Plans, 401K, and PTO Required Education: • High school or equivalent Required Skills: • Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional and courteous manner, • Excellent written and oral communication skills, including strong listening skills, • Intermediate to advanced computer skills with emphasis on Internet knowledge, • 1-2 years experience troubleshooting hardware and/or software, either remotely or onsite, • Experience working in a customer Support Center, • Experience working with Mobile Communications, • Experience working with Transportation, • Accounting or accounts receivable experience is a huge plus, • Must exhibit dependability, adaptability and flexibility, • Ability to diagnose and troubleshoot issues, • Basic math skills, • Creative thinking and reasoning ability WORKING CONDITIONS AND PHYSICAL REQUIREMENTS: • Primarily indoor work primarily in office environment, • Frequent utilization of manual dexterity and visualizing of computer screen, • No unusual physical requirements Remote, Technical Support Representative, Contact Center, TSR, Technical Customer Support Representative, Inbound, Help Desk

Support the establishment, monitoring, and continuous improvement of SLAs and other help desk performance standards. Experience providing Tier 2 or Tier 3 support in a help desk or ticketing environment.

Position Title: Business Systems Administrator- VOIP Department: Corporate Systems / IT Support Reports To: Sr. Director, Corporate Systems FLSA Status: Hourly, Non – Exempt Location: US, Remote   Overview The Business Systems Administrator is responsible for the administration, support, and ongoing optimization of the company’s voice and communication systems. This role ensures reliable, secure, and scalable VoIP services while supporting broader business systems and integrations across the organization. This individual will work closely with IT, network engineering, and business teams to maintain high availability of communication platforms, improve user experience, and drive modernization of enterprise communication tools.   Key Responsibilities VoIP / Telephony Systems (Primary Focus) • Administer and support enterprise VoIP platforms (e.g., SIP, cloud PBX, softphones, call routing, contact center solutions), • Manage user provisioning, extensions, call flows, auto attendants, and hunt groups, • Monitor system performance, uptime, call quality, recordings, and reliability, • Troubleshoot voice quality issues (latency, jitter, packet loss) in collaboration with network teams, • Maintain and optimize call routing, IVR systems, and failover configurations, • Coordinate with telecom vendors and carriers for support, changes, and escalations, license renewals/upgrades, • Manage number provisioning, porting, and telecom inventory, • Integrating VoIP with CRM or support systems (Salesforce, Zendesk, etc.) Business Systems Administration • Support and maintain corporate SaaS applications and communication tools, • Assist in integrations between VoIP systems and other platforms (CRM, ticketing, collaboration tools), • Participate in system upgrades, rollouts, and migrations, • Maintain system documentation, SOPs, and user guides, • Assist with automation and process improvements across business systems   Operations & Support • Serve as a tier 2 escalation point for communication and telephony issues, • Analyze trends and recommend improvements to enhance reliability and user experience, • Participate in on-call or after-hours support as needed for critical systems   Security & Compliance • Ensure systems comply with internal security policies and regulatory requirements, • Support patching, access control, and system hardening efforts, • Assist with audit readiness and documentation for voice and communication systems   Skills & Abilities • Strong understanding of VoIP technologies (SIP, RTP, QoS, call routing), • Experience with cloud-based communication platforms (e.g., Teams Phone, RingCentral, Zoom Phone, etc.), • Strong scripting skills (PowerShell, Python, Bash), • Strong knowledge of Entra ID, Intune, Azure VDIs, M365, SSO/SAML, • Solid networking knowledge (DNS, DHCP, VLANs, firewalls, QoS), • Strong troubleshooting and analytical skills, • Ability to manage vendors and external service providers, • Strong communication skills with both technical and non-technical stakeholders, • Experience with system integrations and APIs is a plus   Education & Experience • Bachelor’s degree in Information Technology or related field (or equivalent experience), • 3–5+ years of experience in VoIP, telecom, or unified communications administration, • Experience supporting enterprise communication environments, • Relevant certifications (e.g., Microsoft Teams Voice, Cisco, or equivalent) are a plus   Desired Traits • Problem solver and proactive thinker, • Strong ownership and accountability, • Customer-focused mindset, • Adaptable and comfortable in a fast-changing environment, • Commitment to continuous learning and improvement Additional Requirements: • This position may periodically require work outside of standard business hours, including evenings and weekends, to support business needs., • Employment is contingent upon successful completion of background screening requirements., • One Inc may conduct periodic background checks at any time during employment, as permitted by applicable law and company policy. Physical Demands: The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Environment: Standard indoor office setting; exposure to computer screens. Physical: Requires repetitive motion. Substantial movements/motions of the wrists hands, and/or fingers. Sufficient mobility to work in an office setting; stand or sit for prolonged periods of time; operate office equipment including use of a computer keyboard, mouse, scanner and other tools as needed. Vision: See in the normal vision range with or without correction; vision sufficient to read computer screens and printed documents. Hearing: Ability to hear in the normal audio range with or without corrections. Company Profile: One Inc provides insurers with the capability to give their customers what they expect: choice, control, convenience, and continuity. That’s the strength derived from the Power of One™ - a cohesive and seamless experience for both inbound and outbound digital insurance payments. The One Inc Digital Payments Platform combines multi-channel digital communications with electronic payment processing and disbursement, creating a frictionless premiums and claims payments experience. As one of the fastest growing digital payments platforms in the insurance industry, One Inc manages billions of dollars per year in premiums and claims payments. Headquartered in Folsom, CA—One Inc offers a competitive salary, and benefits including medical, dental, and vision insurance, 401(k) plan, a commitment to a solid work/life balance, and a policy of promoting from within whenever possible. One Inc is an equal opportunity employer and complies with all EEOC legislation in each jurisdiction it operates in.

Are you the person your team turns to when technology needs to just work?. You will be the friendly, capable voice on the other end of the ticket, and the go-to resource for our Help Desk Analysts when issues need an extra level of expertise. Support end users by phone, email, and ticketing system f

Hi, we're The Browser Company 👋 and we're building a better way to use the internet. Browsers are unique in that they are one of the only pieces of software that you share with your parents as well as your kids. Which makes sense, they're our doorway to the most important things — through them we socialize with loved ones, work on our passion projects, and explore our curiosities. But on their own, they don’t actually do a whole lot, they’re kind of just there. They don’t help us organize our messy lives or make it easier to compose our ideas. We believe that the browser could do so much more — it can empower and support the amazing things we do on the internet. That’s why we’re building one: a browser that can help us grow, create, and stay curious. To accomplish this lofty task, we’re building a diverse team of people from different backgrounds and experiences. This isn’t optional, it’s crucial to our mission, as we need a wide range of perspectives to challenge our assumptions and shape our browser through a bold, creative lens. With that in mind, we especially encourage women, people of color, and others from historically marginalized groups to apply. At The Browser Company, we're building AI-powered browsers that transform how people work and we believe that same spirit of innovation should extend to how we support our own team. You’ll join a small but mighty IT team, playing a critical role in building the systems that keep our global, hybrid workforce productive and secure. Working closely with our IT Program Manager and partnering across Security, Engineering, and the People team, you’ll strengthen the collaboration tools, automations, and identity systems that enable hundreds of people to do their best work every day. You’ll be deeply involved in the day-to-day delivery of IT services, making sure support, tooling, and processes run smoothly and that every interaction with technology feels seamless and human. We’re looking for a technologist who approaches IT as both craft and service. From reimagining device management to implementing modern IGA tools for just-in-time access controls, you’ll help define what modern IT looks like at a next-generation software company. This is an exciting time to join - The Browser Company is growing rapidly and facing new IT challenges as we build the future of AI-powered browsing. Design, implement, and maintain automated systems for employee onboarding, access management, and offboarding that scale globally Build and maintain RBAC and birthright access policies that give team members the access they need to do their jobs efficiently while maintaining least privilege Deploy and manage secure device management solutions for our globally distributed team Utilize infrastructure-as-code to standardize configuration management Automate routine IT workflows and manage the IT ticketing process to free the team to focus on high-impact work Partner with Security to establish and monitor compliance controls across endpoints Evaluate and recommend new IT tools and SaaS platforms that improve security, scalability, and employee experience Create clear documentation and educational resources that help the team work securely and independently You’re a versatile IT engineer with 5+ years of experience in fast-paced, distributed environments - skilled in SaaS and endpoint management, automation, and light software development, with a strong focus on Identity & Access Management (especially within Google Workspace ecosystems) You have a strong grasp of endpoint management tools and frameworks (MDM, BYOD, MAM) across platforms - primarily focused on macOS environments, with additional experience supporting Windows devices You’re familiar with provisioning workloads on major cloud providers such as AWS, Azure, and GCP You’ve implemented and managed SSO systems (Azure, Google, Okta) and SCIM integrations to establish RBAC and birthright access controls for corporate identities You’re proficient in writing reliable, production-level automation code using Go, Python, Bash, or comparable languages You're pragmatic and know how to balance security with an excellent user experience You excel at partnering with stakeholders across the business to synthesize and present technical solutions that drive business efficiency You're excited to work in a fast-paced startup environment where you'll implement new systems and technologies Most of our team is based in North American time zones and we require 4+ hours of overlap with Eastern Time You resonate with our _. Identity and Access Management: Google Workspace, Conductor One, Terraform Email and Messaging: Gmail and Slack Document Creation and Collaboration: Notion, Linear, Google Meet Credential Management: 1Password Project Planning: Linear Endpoint Management: JAMF (Mac), Intune (Windows) Our total compensation for full-time employees includes base salary, equity, and comprehensive benefits. The annual base salary range for this role is $150,000-$200,000 USD. The final offer will depend on your experience, expertise, and interview performance. Our goal is simple: if it feels like the right mutual fit, compensation shouldn’t be the thing that gets in the way. We’ve built a small, talent-dense team who cares deeply about their craft, and we pay competitively in line with current market benchmarks. Benefits. We offer best-in-class benefits (_) designed to support you, your family, and your life outside of work. Think big-company perks with startup-style impact, ownership, and ways of working — so you have the space and support to do the best work of your career. Location. We’re a remote-friendly company and can hire in the US or Canada. If you live in New York (or want to visit), you’re welcome to work from our office in Williamsburg. The Browser Company is an ambitious team of close to 100 people (and growing!) who are passionate about building great products. We are a remote-first, distributed team, with the option to work from office in Brooklyn, New York. We strongly support diversity and encourage people from all backgrounds to apply. 🚙 To read more about what we value as a company, check out _ on our blog.

Job Description Why Turtle? At Turtle, we’re redefining what it means to be an industry leader in electrical distribution, and we want you to be part of our exciting journey! For over 100 years, we’ve built a reputation for innovation, excellence, and exceptional customer service—and we’re just getting started. We are a diverse, passionate team spread across the US, Canada, Mexico, and Puerto Rico, committed to growth, learning, and creating opportunities for each other. At Turtle, every day is a chance to make a real difference, solve complex challenges, and push the boundaries of what’s possible. We believe in fostering an environment that inspires collaboration and sparks creativity, where employees are empowered to contribute to our mission and shape the future of the industry. If you're looking for a fast-paced, dynamic career where your ideas are valued and your growth is prioritized, Turtle is the place for you. Join us and be a part of a company that’s making waves and empowering its people to do extraordinary things every single day! About the Role At Turtle, we believe in working as One Team, bringing a Hungry Spirit to everything we do, and staying Customer Obsessed, including for our internal customers: our employees. As a Senior HR Business Partner, you’ll play a critical role in shaping the employee experience and partnering with leaders to drive a culture of collaboration, accountability, and growth. This position is ideal for an HR professional who thrives in a dynamic environment, loves solving complex challenges, and wants to make a real impact. You’ll combine hands-on HR expertise with strategic partnership, ensuring compliance, fostering engagement, and aligning HR initiatives with Turtle’s business goals. This position is based in New Jersey at our corporate office in Clark, NJ. What You'll Do: • Serve as the go-to resource for employee relations, leading investigations and ensuring fair, consistent, and legally compliant outcomes., • Partner with managers and leaders to provide coaching and guidance across all areas of the HR function, including performance management, employee relations, workforce planning, talent development, engagement strategies, organizational design, and change management initiatives, while effectively navigating and supporting operations within a union/non-union environment., • Analyze trends and recommend proactive strategies to strengthen engagement and minimize risk., • Support HR programs including policy development, compliance training, and organizational development initiatives., • Collaborate with managers/leadership to implement the strategic plan as set by the VP of HR, ensuring alignment with organizational goals., • Maintain accurate documentation and ensure compliance with federal, state, and local employment laws., • Administer and coordinate Workers’ Compensation claims, leave of absence programs (FMLA, ADA, state-specific), and serve as a liaison for workplace safety initiatives to ensure compliance and employee well-being., • Support talent acquisition efforts by partnering with hiring managers to ensure a seamless candidate experience., • Analyze HR metrics and workforce data using Excel, analytics tools, and Power BI to identify trends, improve processes, and provide actionable insights to leadership., • Champion employee engagement and culture initiatives, including recognition programs, DEI efforts, and feedback mechanisms to foster a positive work environment., • Leverage ADP Compensation Services for payroll and compensation-related processes., • Utilize Freshservice ticketing system to manage and resolve HR support requests efficiently., • Work effectively within a matrix organization and collaborate across multiple time zones, within the US, Canada and Mexico. What You'll Bring • Education: Bachelor’s degree in Human Resources, Business Administration, or related field required; Master’s degree or HR certification preferred., • Knowledge: Strong understanding of employment law, HR best practices, and regulatory compliance., • Skills:, • Exceptional interpersonal and communication skills., • Strong analytical and problem-solving abilities., • Ability to manage sensitive and confidential information with discretion., • Conflict resolution and negotiation skills., • Professional HR certification (PHR, SPHR, SHRM-CP, or SHRM-SCP) strongly preferred., • Proficiency in HRIS systems (preferably ADP or similar), including experience with ADP Comprehensive Services., • Advanced skills in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) with strong Excel capabilities for analytics and reporting., • Ability to leverage data visualization and reporting tools such as Power BI to provide actionable insights., • Familiarity with ticketing systems, preferably FreshService, for managing HR support requests., • Abilities:, • Work independently and collaboratively in a fast-paced environment., • Build trust and credibility across all levels of the organization. What We Offer We offer a competitive benefits package that includes: • 401(k) plan, • Health insurance, • Dental insurance, • Vision insurance, • Life insurance, • Paid holidays, • Vacation, • Employee negotiated discounts Who We Are Founded in 1923, Turtle is a fourth-generation, family-owned, and three-generation women-owned business, and one of the nation’s largest independent electrical and industrial distributors. Headquartered in Clark, NJ, our Electrical Distribution division operates 14 branches spanning from coast to coast. It is a significant force in the engineering and procurement of power distribution, automation, lighting, and energy projects, offering integrated services for the industrial and construction markets. Turtle Integrated provides on-site MRO procurement, cost-saving, and spend analytics across the US and in Canada, Puerto Rico, and Mexico. What To Do Next You can begin by filling out our application online. If you want to learn more about Turtle, please visit our website www.turtle.com or our LinkedIn: @Turtle. Turtle is proud to be is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender identity or expression, national origin, disability, genetic information, pregnancy, marital status, military or veteran status, or any other protected characteristic as outlined by federal, state, or local laws.

Job Description Cleanslate is actively recruiting a Business Systems Manager to join our office in Linden, NJ! Cleanslate is a leading provider of cleaning and hygiene solutions to the institutional, commercial, and retail markets since 2004. Our focuses include manufacturing and distribution of products as well as service and training for our customers. We strive to exceed our objectives of helping to drive greater customer satisfaction. What We Offer • Weekly pay, • Employer subsidized Health, and Dental., FREE Vision, and Life Insurance, • Generous 401(k) Matching, • Paid Holidays, • Paid Time Off as well as paid birthday time off Position Overview This role owns operational execution- keeping our business systems running, secure, documented, and continuously improving, and driving technology projects from kickoff to go-live. This is an execution and ownership role, not a strategy role. You will be given direction on priorities and architecture; your job is to make things happen reliably, communicate proactively when something is off-track, and never let scope or risk go unspoken. Responsibilities Systems Administration: • Serve as primary administrator across core business systems (Salesforce, Freshdesk, Monday.com, and supporting platforms)., • Manage user provisioning, deprovisioning, permissions, and access audits., • Troubleshoot day-to-day issues and coordinate with vendors on fixes, upgrades, and maintenance windows., • Maintain living documentation for every system you administer- configuration, processes, and known issues. Project Coordination: • Run technology and systems projects end-to-end: planning, timeline, testing, implementation, and vendor coordination., • Track milestones and proactively flag schedule or scope risk before it becomes a surprise., • Support new system rollouts and enhancements identified by the Director. Salesforce Administration: • Own configuration, workflows, page layouts, and user management., • Build and maintain reports and dashboards for business stakeholders., • Partner with the Director to scope and deliver ongoing enhancements. Skills/Attributes • 5-8 years of experience spanning IT systems administration, Salesforce administration, and/or technical project coordination., • Salesforce Certified Administrator required; Advanced Administrator certification a strong plus., • Hands-on experience with a business ERP (SAP Business One or similar) preferred., • Working familiarity with BI/reporting tools (Power BI or similar) and helpdesk/ticketing platforms (Freshdesk/Freshservice or similar)., • Track record of managing multi-stakeholder projects from scoping through go-live., • Excellent written communication; comfortable structuring updates around problem, action taken, and resolution., • A demonstrated habit of surfacing problems early rather than absorbing or quietly managing around them. Schedule: Monday-Friday 8:30AM-5:00PM Pay Range: $70,000-120,000 D.O.E.

Job Responsibilities: • Inbound Telephone Support – perform telephone support as scheduled. Ensure that customer questions are answered completely in a professional, caring and responsive manner, commitments to perform research and follow-up are completed, open issues are resolved and each contact -- including information and resolution achieved -- is logged in the appropriate ticketing system., • E-mail & Chat Support – perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer information and resolution in the appropriate ticketing system., • Skill improvement – continually strive to improve the cognitive and customer service skills necessary to perform the job. This includes proficiency with supported products, demonstrated problem solving ability and excellent verbal and written communication skills. Ability to read, review and understand support resources provided by the contact center and its clients. Attend all training classes and complete any exercises assigned., • Assist and educate customers with inquiries related to both software and hardware, account management, installation, and best practices, • Focus on quality and customer satisfaction, • Clear and thorough documentation of customer interactions required, • Support inquiries include questions related to – Hardware, Software, Wireless communications, OTAP (Over-the-Air-Programming), Account management (billing), Upgrades, Online orders and Industry events, • Willing to fiercely advocate on behalf of and represent the Voice of the Customer, • Research and prepare detailed escalations to second level support, • Review, manage and follow up on open issues as needed, • Project work that includes long and short-term initiatives What can Aureon offer you? • Opportunities for professional growth, development, and advancement within the organization, • 100% remote working employment model, • Shift differential pay applied to evening and weekend shifts, • Comprehensive training on hardware and software applications for qualified applicants, • Knowledge and experience relating to basic computer applications, • Competitive compensation and full benefits package for full-time employees, • Health, Dental, Vision, and Life Insurance Plans, 401K, and PTO Required Education: • High school or equivalent Required Skills: • Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional and courteous manner, • Excellent written and oral communication skills, including strong listening skills, • Intermediate to advanced computer skills with emphasis on Internet knowledge, • 1-2 years experience troubleshooting hardware and/or software, either remotely or onsite, • Experience working in a customer Support Center, • Experience working with Mobile Communications, • Experience working with Transportation, • Accounting or accounts receivable experience is a huge plus, • Must exhibit dependability, adaptability and flexibility, • Ability to diagnose and troubleshoot issues, • Basic math skills, • Creative thinking and reasoning ability WORKING CONDITIONS AND PHYSICAL REQUIREMENTS: • Primarily indoor work primarily in office environment, • Frequent utilization of manual dexterity and visualizing of computer screen, • No unusual physical requirements Remote, Technical Support Representative, Contact Center, TSR, Technical Customer Support Representative, Inbound, Help Desk

We are building AI to simulate the world through merging art and science. We believe that world models are at the frontier of progress in artificial intelligence. Language models alone won’t solve the world’s hardest problems – robotics, disease, scientific discovery. Real progress requires models that experience the world and learn from their mistakes, the same way that humans do. And this kind of trial and error can be massively accelerated when done in simulation, rather than in the real world. World models offer the most clear path to general-purpose simulation, changing how stories are told, how scientific progress is made and how the next frontiers of humanity are reached. Our team consists of creative, open minded, caring and ambitious people who are determined to change the world. We aspire to continuously build impossible things and our ability to do so relies on building an incredible team. If you are driven to do the same, we'd love to hear from you. Open to hiring remote across North America and London — we also have offices in NYC, San Francisco, Seattle, and London. We're building a tool that makes content creation easy and accessible for all types of creatives. Our users love it. Runway has an actively engaged and growing community of passionate artists and creators worldwide. And we're scaling the systems behind our support team so we can keep delivering delightful experiences as that community grows. We're looking for a Support Systems Engineer who ships production code, not tickets and specs: someone who takes a fix from proposal to merged PR themselves. This role reports directly to the Head of Customer Experience. Own the AI support agent, our ticketing system and other Support tools end to end: authentication (JWT), response logic, routing, escalation paths and tone, tested in staging before it sees live traffic Ship daily product changes that remove ticket volume. Recent example: extending automatic refund eligibility to one-click credit purchases, accidental upgrades and month-based proration on annual terms Build and maintain internal CX tooling as real software, not one-offs: scripts, jobs, dashboards, admin surfaces Run QA and evals with real test suites and pass/fail rubrics, plus monitoring and alerts for outages, bugs and volume spikes Own releases: staged rollouts, a regression suite before every ship, clear rollback criteria, a writeup when something reaches production Build the CX reporting the org runs on: volume, deflection, CSAT, reply and resolution time, escalation accuracy, agent spend. You own the correctness and availability of the queries. Build and stage the guardrails on refunds, account changes and anything touching money or PII, including the audit trail Keep the knowledge base accurate and structured for the agent to parse, and manage the handoff into the ticketing system Keep the CX roadmap and the coverage model current, sequenced against priorities set by the Head of CX, so gaps show up before they bite Run the day-to-day with our AI platform vendor: weekly working session, joint roadmap, issues filed with reproductions Carry signal across teams: Product and Engineering on bugs and rollouts, Customer Education on self-serve, community on Discord and the forums, GTM and Analytics on routing and reporting 5+ years in Customer Experience, Support Engineering or Support Operations, with real time spent writing code You ship production code in codebases you didn't write: read TypeScript, trace logic through someone else's service, put up a PR that survives review. Our stack is TypeScript and Node.js on AWS Hands-on experience building and tuning AI or LLM-powered support workflows: prompt and context engineering, routing, escalation design, evals SQL experience. You own the reporting, so you shouldn't be waiting on Analytics for it Code-level experience with a billing or payments API: invoices, prorations, refunds. A large share of consumer tickets live here Git, PR review, CI, staging and feature flags as your default way of working Real QA and eval experience: you can define rubrics, build test suites and calibrate against what good looks like Judgment about where a fix belongs, in code, in the agent or in the knowledge base A track record carrying signal between support, product and other functions and turning it into action Comfort managing your own work in a fast-moving environment, high ownership and high autonomy Genuine interest in AI, creative tools or both The most successful person in this role treats the agent and the systems around it like a product they own. They watch where it fails, ship the fix and check whether it worked. They build reporting people actually use. And they show up with improvements no one asked for yet. During our interview process, you'll have several chances to get acquainted with the Runway product and use all the features our team has built, and that starts now. As part of your application, instead of a cover letter, we ask that you try out the Runway product, specifically build a custom workflow. Runway strives to recruit and retain exceptional talent from diverse backgrounds while ensuring pay equity for our team. Our salary ranges are based on competitive market rates for our size, stage and industry, and salary is just one part of the overall compensation package we provide. There are many factors that go into salary determinations, including relevant experience, skill level and qualifications assessed during the interview process, and maintaining internal equity with peers on the team. The range shared below is a general expectation for the function as posted, but we are also open to considering candidates who may be more or less experienced than outlined in the job description. In this case, we will communicate any updates in the expected salary range. Lastly, the provided range is the expected salary for candidates in the U.S. Outside of those regions, there may be a change in the range, which again, will be communicated to candidates. _ We’d love to hear from you. We’re committed to creating a space where our employees can bring their full selves to work and have equal opportunity to succeed. So regardless of race, gender identity or expression, sexual orientation, religion, origin, ability, age, veteran status, if joining this mission speaks to you, we encourage you to apply. More about Runway _ _ _ _ _ _ _ We're excited to be recognized as a best place to work: | | |

Job ID: 19120165Reference Number: 23-00470Title: Hyperion DRM DeveloperLocation: Iselin, NJ, 08830Posted Date: 2023-03-02Company: HAN Staffing Ready to work in Rotational Shift in application production support environment, primarily supporting L3 function while providing full support to L1 team as and when needed and take the lead for overall team wherever required Has good understanding of production Support Response and Resolution SLAs and has exposure to Ticketing tool such as Service Now (SNOW). Minimum 4+ Yrs. of Experience in Hyperion DRM with strong Application Development or support process. Good experience with running action scripts/ use blenders/ imports to update metadata in DRM and troubleshooting DRM errors Good experience with creating exports, comparing exports , generating audit reports. Sound knowledge on creating DRM properties/ property categories/validations. Sound knowledge on batch scripting and Autosys scheduling tool. Work on enhancements like creating new exports, creating batch scripts and configuration files to automate the process. Should have good experience with all the DRM migration activities using migration utility. Should have good communication, presentation and documentation skills. Secondary having Experience on Hyperion Essbase/Planning and HFM is added adv

Job Description Client Success Manager (Tech & SaaS)Agency: TechStaffers (Recruiting for various high-growth Technology companies)Location: New York, NY (In-Person / On-site)Salary: $90,000 – $125,000 + Equity/BenefitsThe OpportunityTechStaffers is partnering with a portfolio of New York's most innovative technology companies to scale their Client Success teams. We are looking for operationally-minded CSMs who want to be at the center of the "tech-to-client" relationship.In these roles, you are more than a relationship manager; you are a product advocate and a technical problem solver. You will work within early-stage and mid-market tech environments (SaaS, Fintech, AI) where you will own the end-to-end client lifecycle and directly influence the product roadmap through user insights.What You'll DoOnboarding & Implementation: Act as the technical lead for new clients, ensuring a seamless setup process and rapid time-to-value on the platform.Operational Excellence: Manage high-stakes workflows-such as data migrations, account configurations, and complex third-party integrations-with 100% accuracy.Frontline Advocacy: Be the primary technical touchpoint for a dedicated set of accounts, managing queries via email, Slack, and ticketing systems while maintaining strict SLAs.Product Feedback Loop: Collaborate closely with Engineering and Product teams to translate client pain points into actionable feature requests and product improvements.SME Status: Become a subject matter expert in the product's ecosystem, helping non-technical founders or stakeholders understand complex technical requirements.About YouTech-Forward: You are genuinely curious about how software works. You don't just report bugs; you try to understand why they happened.Hyper-Organized: You thrive in the "organized chaos" of a startup. You can juggle dozens of active tickets and long-term projects without missing a deadline.Resilient & Empathetic: You can lead a client through high-pressure situations with a calm, solutions-oriented demeanor.Agile: You are comfortable making judgment calls in ambiguous situations and can pivot quickly as the product evolves.QualificationsExperience: 2–4 years in customer success, technical support, or project management within a B2B tech or SaaS environment.Technical Literacy: Proficient with modern tech stacks (e.g., Salesforce/HubSpot, Zendesk, Pylon, Slack, and project management tools like Notion or Jira).Communication: Elite written and verbal skills, with the ability to explain technical concepts to non-technical audiences.Location: Based in or willing to relocate to New York City for full-time, in-person work.

Job DescriptionDescription: Technical Support Technician WHO WE ARE: Celerant Technology Corporation is a leading provider of premium, advanced retail management software for retail organizations. Our software, developed in-house, manages all areas of the retail business including point of sale, inventory management, warehouse, distribution, allocation, e-commerce, sales back office, advanced reporting and more. We give retailers the capabilities necessary to run their operation both efficiently and profitably. Celerant is a successful software company that is rapidly expanding. The main headquarters are located in Staten Island, New York, as well as additional satellite offices in Georgia, Oklahoma, Texas and California. Celerant's staff consists of several departments including Marketing, Sales, Development, Quality Assurance Testing, Hardware, Implementation and Training, and Technical Support. For more information, visit us at www.celerant.com. The ideal Technical Support candidate should be detailed orientated, possess the ability to work effectively with co-workers and end users, and exhibit outstanding customer service skills. The position responsibilities include, but are not limited to the following: · Answer telephone calls and or e-mails from customers. Collect appropriate information from customer regarding questions or problems and open Tickets in Ticketing System. · Use SQL server programming to diagnose and solve customer issues · Coordinate with development with strategies to resolve software issues · Use active troubleshooting to resolve hardware or software issues within specified time frames. Document action take, escalate call if necessary · Contact customers to follow up on outstanding issues. Assist with resolution · Coordinate return of merchandise in need of repair, if needed. · Assist with documentation regarding bugs, new products or new solutions. · Other duties as assigned by manager · Advises upper management on product development issues arising from product problems identified through technical support calls with customers. · Develops and implements plans to acclimate existing customer base and introduce new accounts. · Escalate customers expressing a high level of dissatisfaction and work with escalated team. *Please note that your daily duties can change upon the Call Center Managers request to meet business needs. Requirements: The position responsibilities include, but are not limited to the following: · Answer telephone calls and or e-mails from customers. Collect appropriate information from customer regarding questions or problems and open Tickets in Ticketing System. · Use SQL server programming to diagnose and solve customer issues · Coordinate with development with strategies to resolve software issues · Use active troubleshooting to resolve hardware or software issues within specified time frames. Document action take, escalate call if necessary · Contact customers to follow up on outstanding issues. Assist with resolution · Coordinate return of merchandise in need of repair, if needed. · Assist with documentation regarding bugs, new products or new solutions. · Other duties as assigned by manager · Advises upper management on product development issues arising from product problems identified through technical support calls with customers. · Develops and implements plans to acclimate existing customer base and introduce new accounts. · Escalate customers expressing a high level of dissatisfaction and work with escalated team.

Location: Perth Amboy, NJ 1st Shift: M-F 5am-Finish Pay is between $700 to $900/weekly People want to work at Capstone because of our high-performance culture.We build strong relationships, challenge the status quo, work hard to deliver results, and pay it forward in our communities.Through transpar

Provide efficient and courteous service to customers at all times including asking customers to the check-out.NEVER sign off the register with a customer waiting.Always wait until someone comes to relieve you.Scan and ring customer orders according to company policy including store productivity stan

Thank you for considering a career with the Research Foundation of The City University of New York (RFCUNY).The team at RFCUNY is made up of dedicated talented professionals committed to providing the services that allow CUNY researchers faculty and staff to focus on their intellectual curiosity and

Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience.Serves as a full-time certified pharmacy technician.Responsible for operating pharm

Fri Sat & Sun 7:00 PM -7: 00 AM.Operations Manager (Operations Manager II).The Operations Manager II role has a national salary range of $72000 - $85000.For roles within California the range is $75000 to $95000 and Washington is $80169 to $95000.DHL Supply Chain offers multiple benefits includin

Met Council is Americas largest Jewish charity dedicated to serving the needy.We fight poverty through comprehensive social services and by treating each client with compassion integrity and respect.Our programs are staffed by experts who help over 350000 clients each year and advocate on behalf of

Law firm based in Morris County, NJ seeks an Operations Manager to join their firm.The ideal candidate will have 5+ years of hands-on operations and office administration experience within a law firm, including management experience.The Office Administrator oversees daily operations and personnel ma

The Operations & Commercial General Manager serves as a strategic and hands-on executive leader driving operational excellence, commercial growth, and innovation across a dynamic enterprise comprising manufacturing (approximately 70%), wholesale distribution (approximately 30%), and product developm

Manager, Customer Communications Operations.This team runs customer communications for a $2.B personal lines (Auto, Home and Umbrella) insurer on Salesforce Marketing Cloud — email, SMS, mobile, and cloud pages across acquisition, onboarding, service, renewal, and retention.The platform works, the

As an Operations Manager in Training, you will play a key role in leading and shaping the Service Operations Department at one or more assigned CarMax locations.This structured development program equips you with the tools and leadership skills needed to manage operations effectively.Training includ

Founded in Toronto, Real Fruit Bubble Tea has been committed to making fresh fruit drinks healthy and accessible for anyone to enjoy since 2002.We have over 140+ locations across Canada and USA.As a rapidly expanding business, we want you to join our team and grow with us, and we can build you up fr

Job: EDI AMS Service Delivery Manager/Application Support & EDI Operations Manager/AMS Delivery Manager – Supply Chain & Finance Applications/EDI Support and Service Governance Manager.Location: Berkeley Heights, NJ (Onsite).Own end-to-end AMS service delivery for Supply Chain, Finance, and EDI ap

Onsite in Irvington, NJ - Monday throught Friday - 7 am to 5 pm.Saturdays per month 7 am - 12 pm.Salary starting at $150K dependent on experience.The Medium Voltage Department Manager will oversee all functions of MV Operations.Ensure safety standards are met within the working areas and collaborate

National Window Film is a union window film contractor.Our installers are members of IUPAT District Council 21, and we work outside DC21 under the IUPAT National Specialty Agreement for Window Film.The Operations Manager runs NWF day to day.You'll lead union crews, schedule jobs, manage film, vehicl

Position: Warehouse Operator- Bilingual Mandarin.JINGDONG, we are building one of the world’s most trusted technology and supply chain ecosystems.What began as a bold idea in China has grown into a global business serving more than 700 million active customers.Powered by advanced logistics, innova

New Castle Metal is your premier local fabricator of exterior architectural metals for commercial, industrial and residential projects.Guided by our seven core values—.Caring, Urgency, Teamwork, Honesty, Accountability, Flexibility, and Passion.If you share these values and want to grow in a dynam

EDI AMS Service Delivery Manager/Application Support & EDI Operations Manager.AMS Delivery Manager – Supply Chain & Finance Applications/.EDI Support and Service Governance Manager.Location: Berkeley Heights, NJ (Onsite).Type: Full-Time- Long term- onsite.Own end-to-end AMS service delivery for Su

Job Title: Warehouse Associate.The Warehouse Associate consolidates, treats, stores, packs, transports and/or disposes of hazardous waste in accordance with environmentally responsible and compliant practices, policies, and procedures.Maintain detailed and accurate records.Segregate and package mate

Warehouse Associate - Bilingual Mandarin.Location: Old Bridge, Middlesex & Perth Amboy.Perform order fulfillment tasks, ensuring accurate picking, packing, and shipping of products.Maintain organized inventory management practices to ensure stock levels are accurate and up-to-date.Handle materials w

Princeton Critical Minerals (PCM) and its affiliate PureLi SpA develop technologies for lithium and critical-minerals recovery, with operations in the United States and Latin America.PCM's solutions, including Lilypad, SmartPond and E-LiTE, serve lithium brine, mining, oil & gas produced water and i

Edison, Bridgewater, Freehold, Paramus, Jersey City, East Rutherford & Wayne.Founded in Toronto in 2002, Real Fruit Bubble Tea has grown from a single shop into a fast-growing international brand with 140+ locations across Canada and the U.We are driven by a simple mission: to make fresh fruit drink

TRM Labs provides AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime.TRM's platforms enable investigators to trace illicit activity, build cases, and construct operating pictures of threat networks.Leading agencies and businesses worldwide re

The Provider Network Operations Manager supports the Director of Provider Network Operations in the strategic and operational oversight of Provider Relations and PN Operations and Service Development teams.This position is responsible for managing supervisor-level staff, driving operational excellen

Make a Difference in YOUR Career! .Our vision is both simple and ambitious: to put our drinks on every table.We are the leading global independent beverage solutions provider.We serve a broad range of national and international retailers as well as Global, National and Emerging (GNE) brands.Our pro

Keeper is hiring a hands-on technical operations leader to own the release, deployment and sustainment of Keeper solutions across U.Government environments, including controlled enclaves (IL5, IL6 and classified networks).This role is fully remote with travel as needed.Keeper’s cybersecurity softw

Remote Employee Experience & Operations.At Players Health, we are on a mission to create the safest and most accessible environment for an athlete to play the sports that they love.There are over 50 million youth athletes playing sports in the U.Players Health is a PE-backed, mission-driven, remote-

Banyan Software is the best permanent home for software businesses that serve specialized industries, their employees, and their customers.We are on a mission to acquire, build, and grow great companies worldwide, helping them modernize through shared AI expertise and operational discipline.The Bany