Medical Assistant
8 days ago
Wilmington
Hot Job 917 N 4th St - Wilmington, NC 28401 Category Health Care SUMMARY: The Medical Assistant (MA) assists the provider in providing clinical care to the patient. The MA performs a variety of duties to include clinical, administrative and laboratory functions. This job includes a very large amount of patient contact. This position will work with a diverse population of patients to include Pediatric, Adolescent, Adult, Geriatric, and Prenatal. PRIMARY DUTIES AND RESPONSIBILITIES Patient Care/Administrative Duties: • Initiates retrieval of patient's chart and North Carolina Immunization Registry (NCIR) and/or outside medical records when applicable, • Calls and assists patient from waiting area to patient room and directs patient throughout the visit including exiting the patient., • Takes patient vital signs, documents, and performs Point of Care Testing (POCT) as appropriate, (HGB, glucose, UA, Hgb A1c, RSV, Flu, Covid, Strep, UDS, Urine hCG), • Demonstrates the ability to accurately provide appropriate care according to the patient's age and diagnoses (i.e., Prenatal, Pediatric, Adolescent, Adult and Geriatric), • Uses standing orders and check-in procedures to expedite patient visit., • Contributes to optimal efficiency and productivity of the clinical care team by anticipating needs of patients, nursing staff and provider during the medical visit., • Documents clinical activities in a timely, legible, comprehensive, and accurate manner, • Implements nurse's instructions and provider's orders effectively and in a timely manner., • Coordinates referral appointments for patients per provider order, and tracks referral progress, • Reviews encounter form and directs patient to other members of interdisciplinary team., • Addresses needs of patients by completing forms accurately and thoroughly., • Performs or assists with documentation of lab results and collecting data., • Participates in population management with other members of the care team., • Reviews provider appointments the day before visit to anticipate patient and provider needs., • Provides clinical assistance via telephone under the direction and supervision of providers and nurses., • Completes all protocols as well as completes PHQ9 and GDS screening, • Completes vision and hearing screenings., • Completes phone notes per MNHC guideline., • Other clinical and administrative duties as assigned and within scope of practice. Quality Control/Safety: • Monitors environment to ensure safety (i.e., EKG machine, BP machine, lamps, scales), • Follows protocol for the reporting of equipment malfunctions, safety hazards and incidents promptly to appropriate person., • Consistently follows all safety policies and procedures., • Utilizes Personal Protective Equipment (PPE) appropriately, • Cleans and prepares instruments. Set-up of supplies and equipment in patient rooms., • Labels, packages, and disposes of specimens per lab protocol., • Uses two patient identifiers prior to all procedures and prior to patient check-in., • Cleans/disinfects examination rooms according to OSHA guidelines., • Performs POCT and Quality control, accurate documentation of laboratory procedures., • Restocks exam rooms and checks expiration dates on all supplies. Procedure Execution: • Ensures sterilization and instrument availability., • Prepares and sets-up supplies and equipment in examination or treatment room., • Sets-up/assists in performing sterile procedures, treatments, and tests using skilled technique and following all prescribed safety measures., • Performs injections according to MNHC policy and safe practices., • Performs phlebotomy according to MNHC policy and safe practices, processes specimens appropriately. Patient Education: • Provides appropriate education materials to patient (VIS, Fever Dosage Sheets, CVS, etc.), • Explains procedures, treatments, medication usage as appropriate., • Documents teachings and patient/family responses to such in the patient medical record., • Perform all other duties as assigned. Customer Service (Internal and External Customers) • Demonstrates concern for the rights, privacy and confidentiality of patients and others., • Understands the urgency of customer needs and responds quickly., • Treats all patients in accordance with the Patient's Bill of Rights, • Considers the impact on patients, visitors and peers when acting and carrying out one's own job tasks., • Anticipates the needs of patients, visitors, providers and peers and assists them in a helpful, positive manner., • Seeks to solve problems for patients and their families and provides encouragement to others., • Communicates with patients/families, visitors, and coworkers in a courteous and respectful manner., • Demonstrates effective communication recognizing diversity among age groups, cultures, and educational levels. Teamwork • Consistently works in a positive and cooperative manner with other employees in and outside of departmental unit., • As an active member of the care team, shares observations and contributes to the patient care plan., • Values and incorporates the contributions of people from diverse backgrounds; demonstrates respect for the opinions and ideas of others., • Shares information and one's own expertise with others to enable them to accomplish goals and objectives., • Seeks out opportunities to help rather than waiting to be asked., • Assists other team members in the performance of their assignment., • Performs job duties effectively when floating to other clinical areas as needed. Professional Conduct • Maintains professional demeanor in all interactions with patients and staff., • Demonstrates understanding of HIPAA and follows protocol for proper release of information., • Functions independently and completes assignments with minimal supervision., • Adapts to changes in the work environment., • Maintains acceptable attendance record., • Observes work schedule by being punctual for shift, observing designated break schedule, and not leaving work area while on duty., • Adheres to all applicable MNHC and department rules, policies, and procedures., • Participates in ongoing education, in-services, staff development and meetings., • Completes annual trainings (Bloodborne pathogen, CPR, Safety), • Responds positively to constructive criticism from peers and supervisors., • Adheres to Dress Code Policy per Personnel Manual, • Performs general upkeep to ensure patient and work areas are clean, orderly, and aesthetically pleasing. Efficiency • Completes work in an organized and timely manner., • Prioritizes and plans work activities to achieve maximum efficiency., • Strives to improve center productivity., • Minimizes non-productive time by filling slow periods with activities such as assisting others, professional development and education, organization of work area, housekeeping, etc., • Organizes job functions and work area to effectively complete assignments., • Manages resources efficiently and works to reduce costs and improve quality. Quality of Work /Problem Solving • Demonstrates commitment to excellence by consistently looking for ways to improve and promote quality., • Identifies problems in a timely manner and assist in developing alternative solutions., • Contributes to Continuous Quality Improvement activities, • Reports to appropriate person any conflicting cultural values, ethics, or religious beliefs that may impact patient care., • Consistently evaluates work and evaluates if further steps are needed to meet customer/patient/management expectations., • Takes initiative and engages in problem-solving within the scope of the job duties.
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