General Manager
6 days ago
Portland
Job DescriptionBenefits: • Diverse, Inclusive, Welcoming Safe Space for Everyone, • Opportunities to Group, • Work-life Balance, • Delicious Food Whether youre gathering for a pre-game meal, celebrating a big win, or unwinding after the final whistle, guests can expect exceptional service, elevated comfort food, and a refined beverage program to match. Its the perfect place to savor every moment on and off the field Honorable Mention is building one of the most intentional, high-energy dining experiences in the cityand were looking for a General Manager who knows how to run a room, not just a schedule. If youre comfortable maintaining the status quo, this isnt for you. If you take pride in dialing in every detailfrom the music level to the pacing of a table touch to who gets through the dooryou might be exactly who were looking for. Position Objective: The Restaurant General Manager is the operational leader of the restaurant, responsible for the overall management of the day-to-day operations, including overseeing staff, ensuring guest satisfaction, and maintaining operational efficiency. This role involves significant management responsibilities, including financial performance, staff development, and adherence to health and safety standards. What You Own: • The Room: You control the door, the energy, the flow, and the guest mix. You understand that ambiance isnt accidentalits curated., • The Team: You build, coach, and hold people accountable daily. You dont wait for problemsyou develop people before they become one., • The Standard: You set the tone for service that is sharp, intentional, and consistentevery shift, no excuses., • The Experience: You ensure every guest interaction feels elevated, seamless, and worth talking about., • The Business: You drive performancelabor, cost, revenuewithout sacrificing the guest experience. Essential Duties and Responsibilities: Operational Leadership: • Direct comprehensive restaurant operations, ensuring optimal performance across all service areas., • Employ various advanced technology tools to streamline restaurant operations and improve guest satisfaction, ensuring seamless service delivery and efficient management., • Lead, inspire, and train staff to promote a culture of high performance and exceptional customer service., • Manage shift operations, including scheduling, staff training, and performance evaluation., • Oversee financial activities including budgeting, P&L management, cash handling, and financial reporting., • Handle customer complaints and resolve issues, ensuring guest satisfaction and repeat business., • Collaborate with kitchen staff to develop menus that meet market demand and seasonal trends., • Monitor customer feedback and implement necessary operational improvements to enhance the dining experience., • Maintain full compliance with local, state, and federal regulations concerning health, safety, and employment., • Handle HR issues and communicate effectively on urgent matters., • Actively participate in community events and foster relationships with local businesses and stakeholders., • Ensure the efficient operation of private event segments, enhancing service delivery and guest satisfaction., • A minimum of 5 years of experience in restaurant management, with extensive knowledge of restaurant operations., • Demonstrated proficiency in using industry-standard software and systems for reservations, scheduling, and financial management., • Strong leadership skills, with a proven track record of developing successful teams and implementing operational best practices., • Excellent organizational, communication, and interpersonal skills, capable of managing multiple priorities in a high-paced environment., • Deep understanding of P&L statements, budgeting processes, and cost control measures., • Availability to work flexible hours, including evenings, weekends, and holidays.