Property Manager - Chicago Loop
2 days ago
Chicago
Job Description Location: Chicago - Loop Employment Type: Full time, On-site Compensation: $85,000-$90,000 Annually About FLATS FLATS® is a lifestyle-driven real estate company known for its creative approach to urban apartment living. We pride ourselves on being “anything but expected,” with a mission to “bring big style to smart spaces.” Through thoughtfully designed units and state-of-the-art technology, we curate what we call the FLATS life – providing homes with soul that embrace value, individuality, and community. At FLATS, we believe living well is a necessity, not a luxury, and we strive to revolutionize city living by offering residents great design, authentic experiences, and a vibrant community in every property we operate. About The Role We're seeking an experienced and dedicated Property Manager to lead the onsite team at their multi-family building to success. This role is responsible to drive the team to success at the property, including but not limited to achieving financial goals, following the legal obligations of the leases, keeping the building in great condition and providing exceptional service to all residents and tenants. The Property Manager is the leader and coach on site for their team. Key Responsibilities Compliance • Ensure compliance with company policies and procedures, as well as local, state, and federal regulations, including Fair Housing, Americans with Disabilities Act, and Fair Credit Reporting Act. Vendor Management • Approve invoices, reconcile work performed, and manage communication between vendors, accounting, and clients. Market Analysis • Gather and interpret market trends to implement marketing and leasing strategies., • Advise and execute marketing efforts for the property, including researching competitive properties and local market trends., • Complete weekly, monthly, and quarterly reporting requirements including but not limited to: financial reports, leasing reports, budget reporting, capital improvement reports, and resident satisfaction reports. Financial Management • Set rent rates, ensure timely rent and fee collection, make financial bank deposits, and prepare and review monthly financial status reports., • Execute the property strategy and business plan; work with the Asset Management and senior leaders to develop action items to lead to property success., • Manage the financial performance of the asset, including actual-to-budget performance for occupancy, rent growth, retention, expenses, and NOI., • Accurately and succinctly communicate any projected or forecasted changes needed., • Present, as needed, during Asset Management or ownership/investor meetings. Lease Enforcement • Approve prospective resident applications, conduct periodic apartment inspections, evict residents, and impose and collect late fees and other charges. Resident Satisfaction and Retention • Promote resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and ensuring maintenance team compliance with service standards., • Lead the leasing program including resident retention/renewal to maintain maximum occupancy., • Coach, lead, train, and motivate the leasing professional to success., • Oversee daily leasing paperwork., • Assign and proof all leasing paperwork. Property Inspections • Conduct regular property inspections to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance., • Maintain an impeccable building at all times., • Work with the Maintenance team to ensure property stays in good working order., • Monitor apartment turns and repair requests., • Plan, budget, and execute capital improvement projects as needed., • Perform frequent property walks including producing action item lists and ensuring all items are completed. Client/Owner Relationship Management • Assist in managing the client/owner relationship by meeting with owners, conducting property tours, providing updates and information about the property’s performance, and responding to owner requests as needed. Hiring • Lead recruiting and employee onboarding efforts for onsite team., • Manage, train and counsel onsite staff effectively., • Work with senior leaders for succession planning as appropriate., • Hires, trains, motivates, and supervises all on-site staff in order to achieve operational goals of the assigned community. This includes new employee orientation and training, ongoing formal and informal performance evaluation, review and approval of timesheets, instructing and advising on-site staff of employee procedures and guidelines. Resident Relations • Oversee resident relations, including resident communication by way of phone, email, and other methods., • Ensure residents’ needs are exceeded and an exceptional experience is delivered at all times., • Manage and monitor resident reviews., • Achieve goals for resident satisfaction and review scores. Other • Create an exciting and unique environment for residents to enjoy; provide a community experience to drive resident satisfaction., • Creatively solve problems that occur., • Effectively and proactively communicate property needs., • Manage the property as if it was your own., • Provides comprehensive feedback to non-performing employees. Who You Are • You’re a hands-on leader who treats your property like it’s your own business., • You combine financial acumen with operational excellence and sharp attention to detail., • You lead by example—coaching, holding accountability, and building high-performing teams., • You’re proactive, solutions-oriented, and comfortable making tough decisions when needed., • You care deeply about resident experience while driving strong NOI and occupancy results., • You’re comfortable stepping in to lease apartments yourself and driving traffic to conversion. Qualifications & Experience • 3+ years of experience in residential property management (multi-family or mixed-use preferred), • Active IL Leasing Agent License, • Willingness and ability to personally handle leasing responsibilities, including conducting tours, follow-ups, and closing leases in a small-team environment., • Strong understanding of leasing, maintenance, budgeting, and tenant relations, • Experience managing property-level budgets, financial reporting, and expense control, • Ability to analyze financial performance, including rent rolls, variances, and NOI, • Proficient in Yardi property management software, • Exceptional communication, leadership, and organizational skills, • Ability to resolve conflicts and manage challenging situations professionally, • Knowledge of local housing regulations, Fair Housing laws, and leasing practices, • High school diploma or equivalent required; Bachelor's degree or CAM/CPM designation is a plus This Role Might Not Be a Good Fit If: • You prefer strategy without daily operational involvement., • You’re uncomfortable owning financial performance or having hard conversations., • You struggle balancing resident satisfaction with lease enforcement and compliance., • You avoid accountability, performance management, or direct leadership of a team., • You’re not energized by fast-paced, high-expectation environments., • $85,000-$90,000 annually + quarterly incentives by KPI achievement., • Comprehensive benefits package including medical, dental, and vision insurance, 401(k) with employer match, and paid time off (PTO). FLATS LLC is an equal opportunity employer and complies fully with all Fair Housing, ADA, and employment regulations.
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