Youth Housing Care Specialist
11 days ago
Chicago
Job Description Title: Youth Housing Care Specialist Location: 4822 N Broadway Chicago, IL 60640 Schedule: Hybrid, Monday to Friday (8:30am-5:00pm) Summary: Under the general guidance of the Program Manager, The Youth Housing Care Specialist will serve as the main point of contact and primary case manager for youth enrolled in the Neon Transitional Housing program. Outcomes are achieved through implementation of participants’ individual service plans (ISP), by providing ongoing housing case management services and connecting youth to needed resources in the community. The Youth Housing Care Specialist leverages industry knowledge and best practices to promote the mission and Vision of Heartland Human Care Services. Supports culture development and management efforts. Why Join Us? • Make a meaningful impact on the lives of individuals seeking education and career pathways., • Collaborate with a diverse and passionate team dedicated to the mission and vision of our organization., • Medical insurance. BCBS PPO, HMO, and HDHP with HSA Plan, • Dental insurance., • Vision insurance., • 401(k) 3% Employer Contribution., • Commuter benefits., • Professional Development Assistance., • Disability insurance., • Voluntary Benefits., • Flexible Spending Account., • Life/AD&D Insurance., • Employee Assistance Program. Duties & Responsibilities • Completes intake paperwork with participants and gathers eligibility documentation. Orients participants to the program. Explains paperwork fully and completely. Rapidly engages participants and builds rapport and trust., • Locates and secures appropriate private market housing units for homeless youth and provides advocacy services with landlords on behalf of program participants as needed., • Uses Ansell Casey assessment and/or other appropriate assessment tools to create individualized service., • Plans, follows up with participants to ensure progress is being made toward identified goals, and provides both case management services and referrals to community resources to assist participants in accomplishing program goals., • Utilizes motivational interviewing techniques, maintains clinical understanding of how health influences behavior, and uses a trauma-informed approach in working with youth., • Monitors the participants’ self-administration of medication as applicable., • Completes file reviews and other quality assurance activities as required. Completes and writes case notes daily, uses electronic database(s), completes reports on time, and maintains participant files., • Meets with employers, landlords and service providers to help resolve conflicts that might arise., • Networks with other housing and youth service providers to ensure that the needs of the youths are, • adequately addressed., • Administers funds for client assistance as per program policies and procedures., • Participates in program and operational planning with Program Manager., • Continues the professional development through active, self-initiated participation in/with supervision, in house training, conferences, seminars and independent study., • Adheres to professional standards as outlined by governmental bodies, NASW (and/or other appropriate professional associations), private funding sources, Organization plans/policies and program guidelines., • Initiates requests for assistance from Supervisor to address new issues or complex concepts affecting adherence to professional standards., • Transportation of program participants and/or Organizational property may be required., • Works outside of regular work hours with a flex schedule may be required in order to visit participants when they are available., • Bachelor’s degree in a social service is required. Master’s degree preferred., • Minimum 3 years of experience in advocacy services, case manage mentor similar work in a direct service setting., • Experience working with special populations including homeless and at-risk individuals; individuals with psychiatric disorders and/or individuals with chemical dependencies is required., • Access to regular, dependable, and timely transportation, • Ability and comfortability working with people of varying socioeconomic backgrounds., • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs., • Excellent communication skills. Strong networker, convener, relationshipbuilderand communicator with experience collaborating with diverse work teams and stakeholders., • Demonstrated ability to handle confidential and sensitive information possessing skills to handle situations in a professional and diplomatic manner., • A high degree of collaboration and emotional intelligence, self-motivation, and analytical ability., • Proficiency in Microsoft Office, Internet Explorer, Outlook/Exchange; Windows operating systems; and other software routinely used by Heartland Human Care Services., • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructionsfurnishedin written, oral, diagram, or schedule form. The role is a “hybrid” or “remote” arrangement, requiring frequent local travel to secure housing, interview clients, and negotiate with landlords and service providers, it is expected this person would be able to meet for “in person” meetings when needed or at the request of others. In-person meetings may be required on a regular basis (weekly, monthly, etc.). There may also be the availability to work from home when appropriate. Work Environment: • The noise level in the work environment is usually moderate., • May berequiredto work evening and/or weekend hours as needed., • May require travel throughout the Chicago area toparticipanthomes and community locations., • Program sites arelocatedthroughout Chicago, including the North, West, and South sides of Chicago.Employees may be required to report to any of our locations on a temporary or permanent basis., • While performing the duties of this job, the employee is regularly required to talk and hear., • The employee is regularly required to sit, stand and walk., • The employee must be able to stoop, kneel and/or crawl., • The employee is regularly required to use hands to key, handle, or feel and reach with hands and arms., • The employee must occasionally lift and/or move up to 25 pounds. HHCS is an Equal Employment Opportunity employer. Employment decisions are based on merit, qualifications, and business needs. HHCS is committed to providing a work environment that is free from discrimination and harassment. Consistent with applicable federal, state, and local laws, HHCS prohibits discrimination or harassment against any employee or applicant on the basis of race, color, religion, creed, sex (including pregnancy, sexual orientation, and gender identity or expression), national origin, citizenship, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by law. This policy applies to all employment practices, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination. HHCS also provides reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs, as required by law.