ServiceNow Solution Architect SAM Pro H/F
11 hours ago
Puteaux
Company: Tata Consultancy Services (TCS) is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 55 years. As part of the Tata group, India's largest multinational business group - TCS has over 614,000 of the world’s best-trained consultants in 55 countries. TCS France is serving over 80 customers (reputed brands and part of CAC40) in France for over 28 years with 1,500 employees with investments spanning across regions in an innovation center and multiple delivery centers. TCS France has delivered double-digit growth for over 5 years supporting customers in digital transformation, Data and cloud journeys. Key responsibilities : SAM- Pro: Experience in multiple End-to-End implementations of ITOM including CMDB processes (Event Management, Discovery, Service Mapping, CMDB/CSDM, Cloud Management, Orchestration) CMDB Management: Experience with CMDB design, architecture and implementations with a fair understanding of ServiceNow CMDB model and extensions. Hands-on development to include creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rules ITSM: Experience in implementing ITIL processes (Incident, Problem, Change Management, etc.) in ServiceNow Integration : Hands-on experience with integrating ServiceNow with other CMDB tools and enterprise monitoring systems Familiar with scripting technology such as JavaScript, PowerShell, Perl, wmi, ssh, python, Xpath, SNMP• App Engine : Expertise in Custom module implementations Working experience on Workflow administration, ServiceNow Reporting, Form/UI configurations, Notifications, data imports, custom scripting Experience in identifying opportunities for process automation and optimization using advanced ServiceNow features CTAs/ ServiceNow Certified Candidates Preferred Requirements Gathering and Process Mapping: • Conduct workshops with business and IT stakeholders , gather requirements, translate them into functional features. Solution and Architecture Design: • Design ServiceNow ITOM and ITSM architecture collaborating with business teams and development teams, • Define data; models, integrations, workflows, and UI experiences across ITSM and ITOM modules Implementation: • Lead and govern technical implementations across ITOM ( Discovery, Service Mapping, Visibility) and ITSM (Incident, Problem, Change, Request, CMDB) and CSM (Case Management, Entitlements, Contracts)., • Ensure delivery aligns with defined architecture and standards., • Provide oversight on ServiceNow configuration, customization, and integrations., • Work effectively with geographically diverse teams (offshore) to deliver timely responses to clients and client account teams Reporting & Dashboards • Design custom and out-of-the-box performance analytics, reports, and dashboards Knowledge & Mentorship: • Guide and mentor development teams, BA teams, and platform administrators., • Create knowledge artifacts and reusable design templates., • Stay updated with new ServiceNow releases and ensure roadmap alignment. Pre Sales & Solutioning: • Support the pre-sales team with solutioning and effort estimation., • Provide product demos and support proof of concepts as required, • Identify opportunities in customer landscape and advise customers on ServiceNow solution adoption roadmap Working at TCS: Attractive fixed + variable compensation Holiday Bonus Profit sharing CSE Join an international group present in 50 countries Work on ambitious and innovative projects Participate in our community events: meetups followed by after-works, tech week, etc. And because we want to help you grow and improve, we offer regular training and participation in conferences.