Customer Service jobs in BirminghamCréer des alertes d'emploi

Customer Service Administrator.

Our Customer Care team is crucial to our company's success and growth. Customer Care Agent - Birmingham, West Midlands. We are seeking dedicated Customer Care Agents that are passionate about enhancing the experience of business travelers.

Senior Business Travel Consultant - German speaking - Birmingham.

Working hours are within 7am - 11pm or 8pm - 8am - Part-time working hours also available. Senior Business Travel Consultant - Part-time - Remote - Birmingham. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to exp

Trailfinders Travel Consultants pride themselves on their ability to advise on and plan travel to a wide client base, exactly matching the appropriate products with the client's individual and unique needs, no matter how complex the requirements are, and to exceed their expectations at every opportu

PHS Direct Internal Development Account Manager.

As the UKs leading provider of environmental compliance, Valpak strives to work together towards a profitable, sustainable, waste-free world.To date, our teams work in partnership with more than 400 customers, in nearly every corner of the globe.Valpak contributes to achieving the mission of Reconom

Senior Business Travel Consultant - Night Shift - Remote - Birmingham. Senior Night Shift Business Travel Consultant. Have previous experience as a Business Travel Consultant.

Senior Business Travel Consultant - Day Shift - Remote - Birmingham. We are seeking a dedicated Senior Business Travel Consultant that is passionate about enhancing the experience of business travelers and is an expert in the Galileo GDS system. Have previous experience as a Business Travel Consulta

Commercial Account Manager – Renewable Energy / Solar PV.Full Time | UK-Based | Competitive Salary + Uncapped Commission.A fast-growing distributor in the Renewable & Power Solutions sector is looking for a driven.This is a fantastic opportunity to work with leading global brands in the.Solar PV a

Environmental Account Manager Location – This role is ideally suited to someone based in the Midlands, covering a Midlands-focused territory, however regular travel to customer sites will be required. About the Role We are looking for an experienced Account Manager to join our Environmental Se

We require a proactive account manager to join our tight-knit sales team based in Aldridge. To accurately enter sales orders into the ERP system.

We are looking for an ambitious Account Manager to join our digital marketing team dedicated to building better consumer experiences. Our Account Managers are digital marketing experts. Manage marketing calendars and campaign timelines, ensuring every asset, from brief to publication, meets our Plat

Business Development/ Account Manager (Worldwide travel) Dudley and surrounding areas- Must be comfortable with regular international travel £50,000 - £60,000 + Training + Company Car + Progression + Benefits Excellent role on offer for a Account Manager looking to join a well-establi

Category Account Manager - FMCG. Your benefits as a Category Account Manager are:. As a Category Account Manager your duties will include (but not be limited to):.

If you’re ready for a career that takes you places, apply online now and start your adventure with Emirates. These are approximate numbers for Grade II (Economy Class). Fluency in written and spoken English (ability to speak another language is an advantage).

We pride ourselves on delivering exceptional service, results, and integrity to our clients.Our team is dedicated to developing tangible solutions to real world problems, ensuring our customers receive the best service in the industry.Develop and maintain strong relationships with new and existing c

Commercial Account Manager Location: West Bromwich (office based with occasional travel) Industries: Construction & Automotive Supply Salary: Competitive basic + bonus The Role We are seeking a driven and commercially minded Commercial Account Manager to join a well-established supplier servicing bo

Provide outstanding customer support to Italian-speaking clients via phone, email, and live chat Handle enquiries relating to products, orders, deliveries, and after-sales support Resolve customer complaints promptly with empathy and professionalism Accurately update customer records within

Senior Onsite Account Manager Location: Coleshill Salary: Up to £35,000 per annum Hours: Monday to Friday, 05:30 – 14:30 About the Role The Recruitment Group are currently recruiting for an experienced Senior Onsite Account Manager to oversee a fast-paced, high-volume onsite account

Health & Safety Consultant (Nationwide Travel)£40,000 - £45,000 + Remote + Mon-Fri + Company Vehicle + BenefitsBirminghamAre you a Health & Safety Consultant with a NEBOSH qualification looking for a fully remote, flexible role with an expanding consultancy who are going from strength to s

Gleeson Recruitment Group are seeking an experienced Financial Accounting Manager to take ownership of the financial accounting, statutory reporting, and tax compliance for a complex UK-based business. As Financial Accounting Manager you will lead core accounting activities while acting as the key p

Managing and growing endoscopy service accounts within your territory.

ERP Account Manager – Manufacturing Sector REMOTE BASED SALARY - £50,000 - £70,000 + Commission Chapman Tate Associates is proud to be working on behalf of a leading ERP Consultancy that specializes in delivering Epicor ERP solutions to the manufacturing sector.We are seeking a

Job Title: Customer Service Executive (Danish Speaking) Department: Operations Reports To: Global Customer Services Manager Location: Central Birmingham (Hybrid available after successful probation) Contract Type: Full-Time, Permanent Direct Reports: None About Our Client Out client partners with ho

Choose to work from home, one of our offices or both!We are looking for individuals and groups of Solicitors, FCILEx or lawyer who have expertise in private client with 4 years PQE to join our Consultant Private Client Solicitor and lawyer programme. Become a Consultant Private Client Solicitor or

Key Responsibilities * Manage a portfolio of trade credit clients, ensuring strong retention, timely reviews, and well-structured renewals * Act as the primary point of contact for clients, providing guidance on policy performance, credit limits, buyer risk, and claims * Develop a healthy p

Pertemps are delighted to be recruiting an experienced Customer Account Manager to manage and develop key customer relationships for one of our clients in the haulage sector.This role is responsible for ensuring excellent service delivery, maintaining strong client partnerships, and identifying oppo

Job Title: Customer Relations Manager AnalystLocation: Stratford-upon-Avon. Role OverviewThe Customer Relations Manager Analyst will play a key role in providing CRM analysis, reporting, and insight to support effective decision-making across xwzovoh the Group.

Account Manager – Medical diagnostics West Midlands and North West Medical £40,000 to £50,000 basic, £16,000 bonus • Exciting Account Manager role in medical devices and consumables, • Sell market-leading diagnostic solutions into NHS hospitals, • Autonomy to manage a territory across the West Midlands & North West, • Join a business with a strong reputation for service, innovation, and support THE ROLE: As the Account Manager, you will be responsible for selling a comprehensive portfolio of diagnostic devices, managed service solutions, and consumables to NHS hospitals. Your customers will include pathology laboratories, gastroenterology departments, wards and procurement teams. This is a highly consultative sales role that requires excellent relationship management skills and the ability to work strategically with multiple stakeholders to provide tailored solutions that improve patient outcomes and operational efficiency. YOUR CAREER: This is a fantastic opportunity to join a respected and growing organisation offering excellent support and genuine career progression. You’ll receive comprehensive training on the product portfolio, ongoing professional development, and the chance to work in a collaborative, supportive team. With uncapped commission, the earning potential is significant, making this a rewarding step forward for an ambitious medical sales professional. THE PERSON: To be considered for this Account Manager role we are looking for: • EITHER: Proven experience selling into hospital / pathology laboratories, • OR those working in a hospital lab seeking a new challenge in sales, • Scientific degree essential, • A motivated, customer-focused individual with a consultative approach, • Full driving licence with no more than 6 points THE COMPANY: A well-established organisation supplying innovative diagnostic technologies and consumables across the UK. Renowned for their reliability, service, and strong partnerships with the NHS, they continue to invest in new product development and customer support. Employees benefit from a positive and inclusive culture, where achievements are recognised and rewarded, and where personal and professional development is actively encouraged. THE PACKAGE FOR THE ACCOUNT MANAGER: • Basic salary: £40,000 – £50,000, • Bonus: £16,000 OTE + over performance incentives, • Company car, • Pension scheme, • 25 days annual leave + bank holidays Location: The position of Account Manager covers the West Midlands and North West of England

Account Manager – IVF Solutions Midlands and Ireland – Specialist centres Medical Salary £40,000 to £50,000, OTE 25% • Rare and exciting Midlands and Ireland sales role in the IVF market!, • Market leading organisation within this highly specialist market, • Vibrant and energetic company culture, • Technical sales role with innovative products and services, • Candidate location needs to be West or East Midlands (not Ireland) The Role: As the successful Account Manager, you will sell in vitro fertilisation devices, equipment and consumables to private and NHS clinics and hospitals within your territory , selling to embryologists, clinic owners, consultants and nurses. On this patch the business is split fairly equally between NHS and private. You be managing and developing relationships, all within existing accounts, with some already fantastic relationships on patch. This is a position where you will enjoy the social aspects of the role, free of the restrictions that a lot of other medical and pharmaceutical roles have. You will get to manage, build and enhance fantastic relationships with clients, sometimes needing to work outside “normal” hours. The Company: This global manufacturer is a leading name within their highly specialist field and have a reputation for producing high quality solutions that make a genuine difference to patients’ lives. They continue to experience incredible growth in revenue, and as such a rare and exciting opportunity currently exists for a driven, ambitious and technically capable healthcare sales professional to join their field-based sales team, managing and further developing their business within the Midlands and Ireland. Northern Ireland can be covered with a one-night stay every three months and the Republic two nights every two months – hence candidates need to live within the Midlands. The territory: West and East Midlands, Ireland (see above) and the East – Oxford / Cambridge way. There are also some accounts in Cardiff. Candidate location needs to be in the Midlands and with the flexibility and ability to travel. We are looking for candidates who meet the following criteria: • Proven track record in a field-based medical sales role, • Science / healthcare related degree or qualification (strong preference), • Ideally having sold on a highly technical / scientific basis, • An outgoing, sociable personality and a team player, • A passionate and motivated self-starter, • Full driving licence with no more than 6 penalty points Package for the Account Manager: Basic salary: £40,000 to £50,000 DOE Bonus: 25% Car allowance £500 per month Benefits: 30 days annual leave + stats, 6% pension, private healthcare Culture: You will be joining a team of very outgoing, personable and energetic people who strive to deliver the best possible outcomes for their customers. Due to the nature of the sector, not only do the team have excellent people skills but are also clinically credible and conduct business with the utmost professionalism.

Account Manager - IT Services Birmingham | Uncapped Commission Seeking an IT Account Manager to manage a portfolio of 40–60 clients, drive adoption of digital procurement solutions, and uncover future IT projects. This role blends account management, business development. Key Responsibilities • Build strong relationships with key stakeholders, understanding their IT strategy and procurement needs, • Promote digital procurement tools and deliver tailored demonstrations, • Manage and grow an active client portfolio with structured engagement, • Identify and qualify future IT projects, • Register and progress strategic opportunities with partners and vendors, • Prospect for new clients and build a robust sales pipeline, • Collaborate with technical teams and supply chain to shape solutions, • Maintain accurate CRM data and provide reliable forecasting, • Meet KPIs across engagement, revenue, GP, and pipeline generation What You’ll Bring • Proactive, growth‑driven mindset with enthusiasm for digital transformation, • Strong communication and relationship‑building skills, • Ability to learn new technologies quickly and deliver confident demos, • Experience in IT sales or account management, • Understanding of IT product categories and vendor ecosystems (advantageous) What’s on Offer • Competitive salary + uncapped commission, • Clear progression pathways into senior account or sales leadership roles, • Hybrid working and modern office facilities, • Access to high‑quality sales tools, training, and professional development, • Comprehensive benefits package

Vacancy: Account Manager-UK-Birmingham Zoomlion has covered more than 100 countries and regions worldwide and has already made market arrangements to follow the Belt and Road initiative. Zoomlion products have been well sold to the markets in the Middle East, South America, Africa, Southeast Asia, Russia as well as many high-end markets in the USA, Europe and Australia. The company has subsidiaries in nearly 20 countries in East Asia, Southeast Asia and Europe, etc., also industrial and technological parks in Italy, Germany, India, Brazil and Belarus as well as more than 50 resident offices around the world. Zoomlion is ranked 4th globally in the machinery manufacturing industry. Responsibilities • Visit end customers and companies, establish, maintain and update customer files in database system, • Responsible for public relationship development, build and keep reliable relationship with clients, • Spot business opportunities and follow up with the orders, • Collect project information and promote sales, analyze competitor information, • Develop sales plan and implementation plan together, complete sales targets, • Participate in commercial negotiations for key projects to ensure that regional business objectives are met, • Support financing and collection work Qualifications • Familiar with local market, construction machinery knowledge on priority or Heavy machinery such as Excavator, Mobile Crane, Concrete, Tower Crane, Forklift, Foundation, Aerial Work Machinery, Mining etc., • Diploma and Bachelor Degree or above in marketing, Engineer major mechanical, electrical, international business, English or other relate filed., • Have skills for coordinate with leasing is preference, • Have the sense of responsibility and good communication skills, • Driving License: Driving license required Kindly email your CV to Subject: Application for Account Manager-UK-Birmingham vacancy.

Account Manager - Functional Drinks 🥤 Home-based (UK) with nationwide travel and weekly office visit to London Are you passionate about health, wellness, and sustainable products? We’re looking for an Account Manager to drive the growth of a premium Kombucha brand across the UK. This isn’t your typical sales job, you’ll take ownership of the brand in your territory, acting like a brand owner while managing and growing relationships with existing accounts. The Role: • Develop and execute sales strategies to expand market share and hit ambitious growth targets., • Build and nurture strong relationships with current and new customers, including foodservice wholesalers, retailers, cafes, restaurants, and hospitality venues., • Lead product tastings and demonstrations to showcase the benefits of a high-quality kombucha., • Collaborate with marketing to implement campaigns and promotions., • Monitor market trends, competitor activity, and consumer insights to identify growth opportunities., • Report on sales performance and provide market intelligence to senior management. About You: • Proven sales experience, ideally within functional or health-focused drinks., • Knowledge of the functional drinks market and existing industry contacts is highly desirable., • Excellent communication, negotiation, and interpersonal skills., • Self-motivated, target-driven, and able to work independently., • Flexible and willing to travel across the UK while working from home., • Passionate about health, wellness, and sustainable products. Benefits: • Competitive salary circa £35k + £5k car allowance., • 15% bonus potential., • Laptop and phone provided., • Exciting opportunity to shape the growth of a dynamic, high-quality brand. If you’re ready to take ownership of a brand, travel the UK, and make a tangible impact in the functional drinks market, this is the role for you! Please get in touch with Evie Coates or click “Apply Now” to be considered for this vacancy. 📞Call: 07537 163597 💻Email: The Advocate Group is a leading recruitment partner, based in the UK, to the FMCG and consumer product sectors. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. By applying for this role, you are agreeing to our Privacy Policy, which can be found on our website. Please note that The Advocate Group is acting as an employment agency in relation to this vacancy.

Jewellery Quarter Bullion – Customer Service Manager Location: Birmingham, Office-based Contract: Permanent, Full Time (37.5 hours per week) Salary: £40,000 - £50,000 dependent on experience + bonus Package & Benefits • Bonus: Up to 30%, • Holiday: 25 days holiday plus 8 bank holidays (with option to buy up to 5 additional days), • Onsite Gym, • Health and wellbeing programme, • Employee and store discount Office-based at our Birmingham Head Office. Visa sponsorship is not available. About Jewellery Quarter Bullion We’re passionate about gold and silver investment - making it simple for customers across the UK and Europe to buy, sell, and store bullion securely. As the UK’s leading online bullion dealer with over £350m annual turnover, our brands (including BullionByPost.co.uk, Gold.co.uk, and others) are trusted by thousands of investors. Customer experience is central to our success. Our Customer Service team plays a critical role in building trust, resolving issues, and delivering a high-quality, human experience in a fast-paced contact centre environment. Role Overview We’re looking for an experienced Customer Service Manager to lead and develop our contact centre function. Reporting into the Head of Sales & Customer Service, this is a hands-on leadership role with responsibility for performance, people management, and service delivery. You’ll set clear standards, foster a KPI-driven environment, and ensure customers receive a consistently high-quality service across all channels. You’ll manage a team of UK and internationally focused Advisors, working closely with Operations, Compliance, Logistics, and Technology to continuously improve customer outcomes and operational efficiency. Key Responsibilities • Lead, manage, and develop the Customer Service function within a contact centre environment, • Set and maintain high standards for customer service, professionalism, and engagement, • Create and embed a KPI-driven culture focused on service quality, efficiency, and customer satisfaction, • Oversee day-to-day customer service activity across phone, email, and digital channels, • Act as the senior escalation point for complex customer issues and complaints, handling them with empathy and authority, • Use performance data, MI, and insight to identify trends, risks, and improvement opportunities, • Coach, mentor, and performance-manage Customer Service Advisors, • Support recruitment, onboarding, training, and ongoing development across the team, • Work cross-functionally with Compliance, Operations, Logistics, and Technology to resolve root causes and improve customer outcomes, • Contribute to wider customer experience, service improvement, and operational excellence initiatives Skills & Experience • Proven experience managing customer service or contact centre teams, • Strong understanding of contact centre KPIs, performance metrics, and service quality standards, • Experience working in KPI-led, high-volume environments, • Strong commercial awareness and customer-first mindset, • Confidence handling escalations and complex customer issues, • Proven ability to motivate, develop, and retain high-performing teams, • Strong communication skills, both written and verbal, • Experience in ecommerce, retail, financial services, or similar environments, • Experience supporting international customers or multilingual teams is desirable Why You’ll Love It Here • A senior leadership role with visible impact on customer experience, • Opportunity to shape and develop a growing contact centre function, • Fast-paced, performance-driven environment, • Close collaboration with the Head of Sales & Customer Service and senior stakeholders, • Clear ownership, accountability, and influence, • A culture rooted in Integrity, Agility, Ambition, Clarity, and Efficiency About You You’ll thrive in this role if you: • Genuinely enjoy leading people and raising service standards, • Are confident making decisions in fast-moving environments, • Balance customer satisfaction with operational efficiency, • Take ownership and see issues through to resolution, • Are comfortable holding people to account while supporting their development, • Want a role where customer trust genuinely matters Ready to Apply? If this role sounds like a strong fit, we’d love to hear from you. We review applications on an ongoing basis and will be in touch with shortlisted candidates to discuss next steps. Application Deadline: 28th February 2026 At JQB, we champion diversity and promote equal opportunities. We welcome applications from all backgrounds - you’re welcome here.

Join Metro – Where Innovation Meets Logistics Excellence At Metro, we don’t just move freight - we move boundaries. Powered by cutting-edge technology and driven by passionate people, we deliver world-class import/export solutions across air, ocean, and road freight, as well as supply chain management and specialist services in retail, manufacturing, automotive and chemical sectors amongst others. We’re looking for a customer-focused Ocean Export professional to join our high-performing team based at our Birmingham Business Park HQ. If you thrive in a fast-paced environment, love solving problems, and want to be part of a company that values innovation and growth - this is your next career move. What You’ll Be Doing As part of our Ocean Export Customer Services team, you’ll be the heartbeat of our international freight operations, ensuring goods travel smoothly across borders and oceans. Your role will include: • Building strong relationships with customers to deliver outstanding service., • Coordinating timely freight movement with complete and accurate documentation., • Arranging haulage with shipping lines and ensuring dispatch readiness., • Managing invoicing and document checks with precision., • Resolving queries quickly and professionally., • Communicating clearly with overseas agents, suppliers, and customers., • Navigating ERP and SAP systems to support client operations., • Taking ownership of your development and staying ahead in your field. What You’ll Bring We’re looking for someone who’s not just experienced, but passionate about logistics. You’ll need: • Solid knowledge of ocean freight operations., • A sharp eye for detail and understanding of its commercial impact., • Ability to work under pressure and meet tight deadlines., • Strong numerical and commercial acumen., • Excellent communication skills—both written and verbal., • Confidence using Microsoft Office and Windows systems (Cargowise experience is a plus)., • A proactive, team-oriented mindset with great time management., • Enthusiasm, flexibility, and self-motivation. Why Metro? We believe in rewarding our people. Here’s a selection of what you’ll enjoy: • Discretionary bi-annual bonus – because your success drives ours., • Health & wellness perks – including gym discounts, retail offers, and more., • Health cash plan – supporting your wellbeing., • Octopus EV car scheme – drive electric, drive smart., • Free parking – no stress, no cost., • Respectful, inclusive culture – where your voice matters., • Training & development – grow with us, every step of the way. Plus, You’ll Enjoy: • Career Mobility & Growth – We actively promote from within and offer clear pathways to progress into senior roles or explore other departments., • Cross-Training Opportunities – Expand your skillset by working across different freight modes and supply chain functions., • Fast-Paced, High-Impact Work – Be part of a team that thrives on energy, agility, and delivering results under pressure., • Make a Global Impact – Help major international brands deliver on time, every time - your work keeps global supply chains moving., • Tech-Driven Efficiency – Work with industry-leading systems like Cargowise and MVT to streamline operations and reduce manual tasks.

Our client, a social media agency based in Birmingham, is seeking a Social Media Account Manager to join their growing team. Social Media Account Manager – Birmingham/ Hybrid – £28,000–£32,000. This role requires someone who is confident managing client relationships, overseeing

The Commercial Account Manager - Trade is a commercially driven sales role within a tech distribution environment, focused on executing market-led, volume-based trading activity across a portfolio of price-sensitive trade customers. Job Title: Commercial Account Manager - Trade. It is designed to ma

Pertemps are delighted to be recruiting an experienced Customer Account Manager to manage and develop key customer relationships for one of our clients in the haulage sector.This role is responsible for ensuring excellent service delivery, maintaining strong client partnerships, and identifying oppo

Accounts Manager (Hands-On) – Temp to Permanent Location: Oldbury Sector: Transport & Logistics Salary: Up to £40,000 DOE Contract: Temp-to-Perm | Full-time I’m recruiting on behalf of a growing transport and logistics business in Oldbury who are looking to appoint a hands-on Ac

Join our team as Emirates cabin crew and see the world as you work.This is your opportunity to be part of the world’s largest international airline.Look forward to a tax-free salary, free accommodation and great travel perks for you and your family.Make Dubai your home and enjoy all the benefits o

Whether youre an established Key Account Manager, a Buyer looking to move into a commercial sales role, or a National Account Coordinator ready for the next step, this role offers real responsibility, exposure, and career progression. Key Account Manager / National Account Manager. With new listings

This role is perfect for someone who wants to build a strong foundation in the sales industry while helping customers find products and services that genuinely suit their needs. Sales & Customer Service Assistant Birmingham. Were a fast-growing team focused on delivering powerful sales results, unf

An exciting opportunity for an experienced account executive to join a thriving team with opportunity to utilise their account management skillset in a rewarding and upbeat environment. Experience in B2B relationship building on executive and senior level accounts.

Part Time Recruitment Account Manager - Temporary Division. Baltic Recruitment is a leading North East based recruitment and staffing provider, partnering with both SME and Blue-Chip clients across multiple sectors. Due to continued business growth, we are seeking an experienced Recruitment Account

Health & Safety Consultant (Nationwide Travel)£40,000 - £45,000 + Remote + Mon-Fri + Company Vehicle + BenefitsBirminghamAre you a Health & Safety Consultant with a NEBOSH qualification looking for a fully remote, flexible role with an expanding consultancy who are going from strength to s

Monday-Friday + Saturday and Sunday shift rota.Funded Summer and Christmas events.You will be a valued member of a team Switch Team based at the RAC Offices, providing support through a variety of communications, accurate recording of data and various tasks that impact on our services, taking inboun

Commercial Account Manager - Renewable Energy / Solar PV Full Time | UK-Based | Competitive Salary + Uncapped Commission A fast-growing distributor in the Renewable & Power Solutions sector is looking for a driven Commercial Account Manager to join their expanding sales team.