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Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • People - How you've built, supported, or enabled high-performing teams., • Process - How you apply scalable user-centred design methods to deliver measurable outcomes., • Position - How you influence strategy and champion design across an organisation., • Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • People - How you've built, supported, or enabled high-performing teams., • Process - How you apply scalable user-centred design methods to deliver measurable outcomes., • Position - How you influence strategy and champion design across an organisation., • Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • People - How you've built, supported, or enabled high-performing teams., • Process - How you apply scalable user-centred design methods to deliver measurable outcomes., • Position - How you influence strategy and champion design across an organisation., • Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • People - How you've built, supported, or enabled high-performing teams., • Process - How you apply scalable user-centred design methods to deliver measurable outcomes., • Position - How you influence strategy and champion design across an organisation., • Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • People - How you've built, supported, or enabled high-performing teams., • Process - How you apply scalable user-centred design methods to deliver measurable outcomes., • Position - How you influence strategy and champion design across an organisation., • Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • People - How you've built, supported, or enabled high-performing teams., • Process - How you apply scalable user-centred design methods to deliver measurable outcomes., • Position - How you influence strategy and champion design across an organisation., • Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • People - How you've built, supported, or enabled high-performing teams., • Process - How you apply scalable user-centred design methods to deliver measurable outcomes., • Position - How you influence strategy and champion design across an organisation., • Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • People - How you've built, supported, or enabled high-performing teams., • Process - How you apply scalable user-centred design methods to deliver measurable outcomes., • Position - How you influence strategy and champion design across an organisation., • Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • People - How you've built, supported, or enabled high-performing teams., • Process - How you apply scalable user-centred design methods to deliver measurable outcomes., • Position - How you influence strategy and champion design across an organisation., • Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Implementation Consultant (Payroll) Competitive + Bonus Permanent full time Remote, UK Are you an expert in tronc schemes, service charge distribution, and payroll compliance? Do you enjoy combining consultancy, data analysis, and client-facing project delivery? IRIS Software Group is seeking an experienced Implementation Consultant to lead the delivery of our Troncmaster platform to hospitality clients across the UK. About IRIS IRIS Software Group is one of the UK’s largest privately held software companies. We provide mission-critical software to over 120,000 customers across finance, HR, payroll, education and accountancy sectors. Around 20% of the UK workforce is paid through IRIS payroll solutions. Our purpose is simple: to be the most trusted provider of mission-critical software and services, ensuring customers get it right first time, every time. The Role You will lead end-to-end implementations of our tronc and service charge distribution platform, working closely with hospitality clients to design compliant, tax-efficient and operationally effective tronc frameworks. This role blends: • Consultancy, • Payroll compliance expertise, • Data analysis, • Project management Client Implementation • Lead discovery workshops and requirements gathering, • Design compliant tronc schemes aligned to HMRC guidance, • Configure distribution models, logic and reporting, • Manage payroll integrations and data migration, • Provide expert advice on tronc governance and service charge legislation, • Interpret complex payroll and rota data, • Manage multiple concurrent implementation projects, • Track milestones and manage risks, • Deliver client training sessions, • Create documentation and SOPs You will bring: • Strong knowledge of tronc models and UK tax legislation, • Experience implementing payroll or workforce systems, • Advanced Excel and analytical capability, • Consultancy or SaaS project delivery experience, • Hospitality payroll experience, • HMRC employment tax knowledge relating to service charge, • Deliver impactful solutions to leading hospitality brands, • Be part of a trusted, growing UK software leader Please note: We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.

Software Business Analyst - Leading Data Centre Provider Location: Flexible, travel to multiple sites required. Salary: Paying between £60,000 - £70,000, depending on experience. A major data centre provider is seeking a Software Business Analyst to support a critical phase of its technology transformation. This is a key opportunity for an analytical, detail-driven professional who can bridge business needs with technical delivery, ensuring that software solutions are aligned with organisational goals and built on robust, well-defined requirements. The role sits at the heart of a significant software development programme and the implementation of new off-the-shelf platforms. It also plays an important part in maturing business processes and behaviours across the organisation, helping to drive improved functionality, efficiency, and performance. The Software Business Analyst will work closely with stakeholders across the business to understand operational needs, translate them into clear technical specifications, and support the successful delivery of software solutions. This includes shaping requirements, supporting process improvement, and ensuring that new systems and enhancements deliver measurable value. You will be involved throughout the full lifecycle, from discovery and analysis through to testing support, implementation, and continuous improvement. Key Responsibilities: • Engage with stakeholders to gather, analyse, and document business requirements for both bespoke software development and off-the-shelf system implementations., • Translate business needs into clear, structured technical specifications for development and engineering teams., • Ensure requirements are aligned with programme objectives, architectural standards, and wider business strategy., • Map, review, and refine business processes to support improved functionality, efficiency, and organisational maturity., • Support solution design discussions, ensuring proposed approaches meet business expectations and operational realities., • Collaborate with project managers, developers, testers, and operational teams to ensure smooth delivery and adoption of new systems., • Contribute to user acceptance testing, training materials, and change management activities., • Experience as a Business Analyst within a technology-driven environment, ideally involving software development or system implementation., • Strong ability to translate complex business needs into structured technical requirements., • Familiarity with process mapping, workflow design, and business process improvement., • Comfortable working with cross-functional teams in a fast-paced, evolving environment., • Excellent communication skills, with the confidence to engage stakeholders at all levels., • A structured, analytical mindset with strong attention to detail. Paying up to £70,000, depending on experience.

Permanent full time Build software used by thousands. Influence technical direction. Mentor others. Our client is one of the UK’s largest privately held software companies and a major European provider of payroll and HR solutions. They’re now looking for a Senior Software Engineer to join their Dataplan team. This is a hands on senior role combining deep technical contribution with delivery ownership and mentoring responsibility. You’ll help shape and scale a cloud-based payroll and HR platform serving thousands of customers. The Role You’ll spend the majority of your time writing high quality code while also: • Driving end-to-end feature delivery, • Partnering with Product on roadmap and prioritisation, • Mentoring and supporting junior engineers, • Leading best practice adoption (testing, CI/CD, observability), • Contributing to architectural decisions, • Managing technical debt and platform health Core: • PHP (Laravel), • ReactJS, • JavaScript, • Relational databases, • Kubernetes, • Docker, • React Native, • MariaDB, • Jenkins, • 5+ years’ experience in software engineering, • Strong experience building and shipping scalable web applications, • Comfortable in Agile environments with sprint-based delivery, • Strong knowledge of CI/CD and DevOps principles, • Experience supporting production systems What You’ll Get • Opportunity to influence technical direction, • Exposure to enterprise scale systems Please note: We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.

Senior Ai Operations Analyst Remote (located near Slough or Glasgow for periodical office visits) Competitive + Bonus + Benefits Permanent full time We’re hiring a Senior Manager, AI Operations to lead the end-to-end delivery of GenAI initiatives across IRIS International. This is a hands-on role for someone who wants full ownership of how AI is identified, designed, implemented, and optimised within our teams. The role centres on improving efficiency, accuracy, and productivity through practical AI solutions. You will scope opportunities, build and deploy tools yourself, monitor their performance, and ensure they deliver measurable impact. You’ll work closely with teams across IRIS International, but you will be the primary driver of the AI process from start to finish. Why This Role Matters You will be responsible for identifying where GenAI can make a difference, building the solutions that support those improvements, and evaluating the outcomes. The work you do will have a direct influence on our productivity and day-to-day operations, including how teams work, how knowledge is used, and how processes evolve. This is a role where your technical decisions will shape how AI functions across our international operations. What You’ll Be Doing • Analyse operational processes to identify where GenAI can improve efficiency or accuracy, • Scope, design, and build GenAI-driven solutions end-to-end, • Implement AI tools into existing workflows and ensure smooth adoption, • Monitor performance and assess the impact of solutions once deployed, • Refine and optimise tools based on real-world usage, • Maintain documentation and develop standard operating procedures, • Ensure all AI processes meet best-practice standards, • Design and deliver training to upskill colleagues on AI tools, • Support teams through workflow changes driven by GenAI adoption, • Collaborate with content teams to improve the knowledge base that powers GenAI accuracy, • Facilitate cross-team knowledge sharing to encourage consistency and innovation Why This Role Is a Strong Opportunity • Significant ownership across the full AI lifecycle, • Freedom to experiment, design, and implement solutions, • Ability to define standards and shape early-stage AI foundations, • Exposure to senior stakeholders and cross-functional teams, • Opportunities to develop technical, operational, and leadership capability, • Direct impact on productivity, workflows, and long-term operational strategy What We’re Looking For • Technical background in computer science, DevOps, or similar, • Experience designing and implementing AI or automation solutions, • Strong AWS experience (essential), • Excellent problem-solving capabilities and a creative approach to solution-building, • Confidence in experimenting, testing, and iterating on new ideas, • Strong communication skills, with the ability to work across different communication styles, • Comfortable working independently with full end-to-end ownership, • Ability to combine technical thinking with practical operational understanding Our Application Process • Initial Recruiter Conversation, • A first discussion to talk through your experience, the role, and whether it feels like the right fit., • First-Stage Interview With the Hiring Manager, • This will include a short technical assessment, sent to you in advance., • Final Interview With the Hiring Manager and Senior Director, • A deeper conversation exploring your approach, capability, and how you would operate in the role. Please note: occasionally we will close applications early due to high volume

Technical Business Data Analyst - Pharma Background Contract Length: 6 Months Initially (Extension Possible)Location: Hybrid Working (3 Days a Week Onsite - Maidenhead)IR35 Status: Inside IR35 (Umbrella / PAYE) Are you a detail-oriented Business Analyst with strong SQL skills and a passion for data-driven solutions? We're looking for a Technical Business Data Analyst to join our client's commercial data team, helping to shape scalable data products and drive strategic insights across the enterprise. About the Role You'll act as the key interface between business stakeholders and technical teams, gathering and translating requirements into robust data solutions. Your SQL expertise will be essential in validating data, building queries, and supporting analytics workflows. Key Responsibilities Requirements Gathering & Stakeholder Engagement • Lead workshops and interviews to capture detailed business and data requirements., • Translate business needs into clear, actionable technical specifications., • Write and optimise SQL queries to extract, manipulate, and validate data., • Support data profiling, cleansing, and quality assurance activities., • Work with Data Engineers to design scalable data pipelines and models., • Contribute to feasibility assessments and prototype development., • Maintain comprehensive documentation of requirements, data flows, and validation processes., • Champion data governance and stewardship best practices., • Promote data literacy across business units., • Guide stakeholders in framing analytical questions and interpreting results., • Support adoption of new data tools and processes.Technical Skills & Experience, • Strong SQL skills for querying, validation, and analysis., • Proven experience gathering and translating business requirements in data-focused environments., • Familiarity with data modelling, ETL processes, and pipeline design., • Experience with cloud platforms (AWS, Azure, GCP) and data warehousing tools., • Exposure to BI tools (Power BI, Tableau, Qlik)., • Understanding of version control (e.g., Git) and collaborative development workflows., • Experience or knowledge of Foundry (Palantir) is a plus.

The Opportunity Are you a proactive IT professional looking to move beyond basic support and into digital transformation?We are representing a premier regional Professional Services firm (130+ users) seeking a versatile IT Assistant to join their established team. This is a newly developed role designed for someone who enjoys a hybrid of high-quality technical support and cutting-edge project work, including AI adoption, PowerBI, and API integrations.The RoleWorking across the firm’s regional office network, you will be a visible, "hands-on" presence. You will support a high-performing user base of consultants and partners while working closely with the IT Director to modernize the firm’s technological footprint.Key Responsibilities: • Technical Support: Deliver rapid-response hardware and software troubleshooting for a demanding, deadline-driven environment., • Digital Innovation: Assist in the roll-out of AI solutions and help build PowerBI reports to unlock the value of the firm's data sets., • System Integration: Become an "Advanced Administrator" in industry-specific software and explore API usage to build seamless system integrations., • Training & Education: Lead IT inductions for new joiners and conduct small-group workshops on maximizing Microsoft 365 functionality., • Security & Compliance: Maintain the firm’s Cyber Essentials accreditation and develop "How-To" resources for the company intranet.The Ideal Candidate This role requires a unique blend of technical curiosity and "people skills." You must be comfortable translating complex tech into sensible solutions for non-technical staff., • Background: Experience in a structured IT Support environment (Accountancy, Insurance, or similar Professional Services experience is highly desirable)., • Tech Stack: Strong proficiency in Microsoft 365 and hardware setups. A proactive interest in data visualization (PowerBI) or automation is a significant advantage., • Character: A "can-do" attitude with the resilience to maintain composure and a sense of humour in a face-paced, high-pressure environment., • Mobility: Due to the multi-site nature of the firm, you must have a full driving licence and access to your own vehicle for regular travel between regional sites.

We’re hiring. Softools works with global manufacturers to replace spreadsheets and manual processes with secure, scalable business applications. Many of our enterprise clients have already digitised key processes with us. Now we’re looking for someone to help us expand further inside those same organisations. This is not a cold new-business role. This is about: • Identifying new process digitisation opportunities, • Building relationships across new departments, • Turning successful use cases into wider platform adoption, • Driving structured, consultative expansion sales You’ll work alongside Customer Success, focusing purely on unlocking additional value within existing enterprise clients. What We’re Looking For ✔ 2–8 years in B2B SaaS / enterprise sales / account growth ✔ Strong consultative selling skills ✔ Ability to navigate multi-stakeholder organisations ✔ Commercial mindset and structured pipeline management ✔ Confident running discovery and value-based conversations Bonus if you understand manufacturing based environments (Quality, Operations, Supply Chain). Why This Role Is Exciting • Strong existing enterprise relationships are already in place, • Significant white space opportunity, • Clear path into strategic account leadership, • Competitive base + expansion-focused commission, • Be part of enterprise digital transformation at scale If you enjoy consultative selling and building deep strategic relationships rather than cold prospecting, we should talk. Send your CV and a short intro explaining why we should consider you for the role, to

Job Description Clinical Unit Manager 110 St Marks Road, Maidenhead, Berkshire, SL6 6DN. Carehome.co.uk rating: 9.6/ 10 Salary - £19.45-£25.18 per hour , depending on experience and capability. 48 hours per week. 6 hours will be supernumerary 8am-8pm , alternative weekends. Welcome bonus* We make health happen Here at Bupa we support those when they need it the most. Our care homes are dedicated to delivering person-centred care, supporting independence and honouring choice to help our residents live their best lives. You’ll help us make health happen by: • Whether you’re taking charge of a unit or a floor, you’ll promote our resident’s independence, choice and dignity by ensuring that the team provide the highest standards of care at all times, • With the help of your team, you’ll assess each resident’s wellbeing – making sure their physical, emotional and social needs are met – always maintaining accurate records, • Delivering clinical guidance to your team, you’ll lead by example; motivating and mentoring the team to ensure the safe, smooth and efficient running of the care home, • You’ll build lasting relationships with the residents and the people they care about, as well as caring about the home itself - fostering a sense of community, • A Registered Nurse with a valid NMC pin and a genuine commitment to adhering to the NMC Codes of Conduct and expanding your professional development, • You’re passionate about caring for the elderly and have a flair for helping people maintain their independence, choice and dignity, • An effective communicator who’s able to build strong and honest relationships with residents and their families, • Someone who’s ready to use their clinical experience to lead, motivate and mentor a team – who’s able to delegate effectively and promote excellent customer service and relationships., • A respectful and compassionate team player with the belief in giving your personal best. Benefits Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more: • My Healthcare - Free access to 24/7 support, advice, and treatment for a variety of health-related issues, including remote GP appointments, physiotherapy and mental health support, • Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350, • Wagestream - Have early access to up to 40% of your earned wages within minutes, • 28 days holiday, • We offer a sick pay scheme to our frontline teams, as an addition to statutory sick pay, to help provide some reassurance and financial support during longer absences., • Long service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!, • Free meal on every shift, • Interest-free annual travel loan to enable the purchase of public transport annual season tickets, • We offer a range of Bupa pension plans – find out more on our career site, • Parental leave - We have schemes for adoption, birth parents and co parents -find out more on our career site, • Menopause Plan - Specifically designed to empower women to seek advice, choose their treatment and take control of their health, • Access to discounts at a wide variety of gyms and fitness facilities across the UK Why Bupa? We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. • Your starter bonus will be paid to you in the next available pay run once you have completed four weeks’ service and will be subject to deductions for tax and NI.

Immunocore (NASDAQ: IMCR) is a pioneering, commercial-stage T cell receptor biotechnology company whose purpose is to develop and commercialize a new generation of transformative medicines which address unmet patient needs in oncology, infectious diseases and autoimmune disease. Our leaders in R&D are internationally recognised as some of the biotech industry's most successful drug developers. We are creating not just an environment where great minds can interact but an innovation powerhouse answering the big questions. Focused on delivering first-in-class biological therapies to patients, we have developed a highly innovative soluble TCR platform. Our ImmTAX molecules underpin a new generation of precision engineered drugs that harness the immune system to treat a broad spectrum of diseases with high unmet medical need, including oncology, infectious diseases and autoimmune diseases. At Immunocore, we recognize that our employees are our greatest asset. We value the unique contributions each person brings to our team. By embracing Science, Trust, Respect, Integrity, Diversity, and Entrepreneurship (STRIDE), we create an environment where collaboration thrives, ideas flourish, and transformative changes happen. STRIDE represents more than just letters; it embodies our shared identity and drives our mission. We are dedicated to developing breakthrough therapies that transform patients' lives, advancing medicine, and supporting one another in these pursuits. Immunocore is proud to be an equal opportunity employer. As such, we are committed to fostering an inclusive workplace where everyone feels valued, respected, and empowered. We encourage applications from individuals of all backgrounds, regardless of race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, or any other characteristic protected by law. To characterise the companies biotherapeutic recombinant T-cell receptor based and related molecules using a wide variety of protein characterisation and mass spectrometry methods. To contribute to the development of characterisation methods for the company's biopharmaceutical products, including peptide mapping (LC-MS/MS) and intact mass spectrometry analysis. KEY RESPONSIBILITIES • Supporting drug substance and drug product impurity characterisation and identification, • Performing protein sequence and post translational modification identification, including glycosylation analysis., • Supporting drug substance and drug product process development by performing characterisation of process intermediates, • Contribute to the Development of characterisation methods of ImmTAX and other products, including peptide mapping (LC-MS/MS) and intact mass analysis, • Designing and carrying out biochemical characterisation, chemical stability and comparability studies of biologics/drug products., • Contribute to writing study protocols and reports., • Independently testing and, increasingly, leading lines of investigation. Proposing new experiments based on emerging data and other related information. Providing support on technical aspects to others., • Priorities: establishing priorities for own work and team-based projects; making decisions on prioritisation based on the overall goals of the team, department and project, using direct evidence and personal experience as guidance., • Technical Knowledge: sharing knowledge with the wider team and, across departments representing the department. May also act as a mentor to other colleagues, sharing scientific knowledge. Providing analysis of new techniques and theories from outside the Company to advance the way the company works; sharing these with leaders across the department., • Laboratory records: ensuring that all records and information are up to date, on time and recorded to the correct standard. Supporting and encouraging others to achieve this., • Laboratory equipment: providing technical guidance to others within the team on how to use equipment most effectively., • Reporting: communicating and presenting research findings at meetings with colleagues, senior management and partners., • Adhere to safe working practices in laboratories according to Immunocore EHS policies. PERSON SPECIFICATION Experience & knowledge Essential • Experience in development of HPLC based peptide mapping methods and mass spectrometric characterisation of recombinant proteins or antibodies., • Experience of glycosylation analysis of recombinant proteins or antibodies., • Independently coordinated extensive testing of protein biomolecules., • Experienced in the characterisation of proteins expressed in both microbial and mammalian systems., • Understanding of expected post-translational modifications in biological systems., • Worked in a bench-based biopharmaceutical laboratory environment., • Experienced in assay development, • Familiar with biopharmaceutical stability study principles and interpretation thereof, • Worked and contributed actively in a diverse team environment, • Proposed and driven changes in working practices that have improved efficiency, supported teams through adoption and change, • Presented detailed scientific findings and papers to internal and external audiences Desirable • Experience of glycosylation analysis of recombinant proteins or antibodies, • Experience with late stage/commercial biopharmaceutical assay development and characterisation, • Familiar with the principles of Good Manufacturing Practise (GMP), • Presented at external conferences, • Led a small project team, formally or informally, through a change in practice including project management, • Understanding of analytical requirements to support materials for use in clinical trials Education & qualifications • Essential: BSc. Or MSc. in biochemistry, biotechnology or related discipline, • Desirable: PhD in related discipline

Made Smarter Made Smarter is a Department for Business and Trade (DBT) funded programme that focuses on boosting manufacturing SME productivity, growth and efficiency. It was launched in 2019 in the North-West of England and has since been rolled out across another five regions in the UK. The London Made Smarter programme launched in April 2025 and will be delivered by L&P in the Small Business Directorate. Purpose of the role The Senior Technology Adoption Specialist (Senior TAS) will manage SME outreach and engagement to ensure strong participation in the programme. They will be responsible for delivering high‑quality industrial digital technology (IDT) support, guiding SMEs through their adoption journey, and ensuring all activities meet the programme’s standards of excellence. They will: • Work with the Head of Small Business Programmes along with the Senior Programme Manager on programme planning, technical delivery, monitoring, reporting and stakeholder engagement, and the continuous innovation and improvement for the programme., • Be an ambassador for the programme, to build visibility with SMEs and potential collaborators across London boroughs and manage the relationship with relevant SME and industry networks., • Achieve programme KPIs related to technical adoption activity. Reaching target number of Registrations, Digital Adoption Workshops and Roadmaps, and Intensive Support., • Supporting programme KPIs to engage SMEs on Courses, Grants and Internships., • Manage a personal portfolio of manufacturing and engineering SMEs. Provide strategic digital transformation advice and create bespoke IDT adoption roadmaps., • Line manage, supervise and coach a team of Technology Adoption Specialists, ensuring high-quality delivery, performance management, and professional development., • Work with the Senior Programme Manager to deliver the Alumni activity, including sourcing expert speakers and identifying SME case studies, • Supporting the Marketing and PR team to increase visibility and reputation of London & Partners and the programme, such as identifying SMEs case studies and engaging in press opportunities where relevant., • The Senior TAS will operate all across London and will work from the L&P main office as well as remotely, including site visits to the business’ premisses of the SMEs supported. Leadership and Line Management • Lead, manage, and coach a small team of Technology Adoption Specialists to achieve programme KPIs and quality standards. Ensuring they have the right support to carry out their role., • Line management of the team of Technology Adoption Specialists, conducting regular one-to-ones, performance reviews, and team meetings to ensure a collaborative and high-performing culture, and identify training and development opportunities, • Work with the Head of Small Business Programmes and Senior Programme Manager ensure adherence to programme delivery plan; meeting timelines, budget and outputs., • Review and quality-assure client outputs such as IDT Roadmaps to ensure consistency and compliance with programme standards., • Maintain personal and professional development to meet the changing demands of the role and participate in appropriate training/development activities to improve your people management and technical skills. Client & Programme Delivery • Manage a portfolio of SME manufacturing and engineering businesses, conducting diagnostics and designing bespoke IDT Transformation Roadmaps., • Be focussed on supporting your team to provide a quality and seamless customer service for SMEs., • Provide expert advice on adopting relevant digital technologies, drawing on experience in areas such as automation, AI, systems integration, or additive manufacturing., • Support businesses in applying for grant funding and internship applications; preparing investment documentation, and presenting to funding panels., • Facilitate workshops, training, and site visits to foster engagement and knowledge sharing., • Supporting the delivery of Alumni events. Identifying key themes to support SME needs, and speakers. Stakeholder Engagement & Networking • Represent London & Partners and Made Smarter London at industry events, conferences, and policy roundtables to promote the programme., • Build strong relationships with local manufacturing networks, innovation centres, academic institutions and experts across Digital Transformation, who we may collaborate with to enhance our programme offering to SMEs., • Work collaboratively with peer TAS across the Made Smarter Adoption group and delivery partners to align share best practice. Monitoring, Reporting & Continuous Improvement • Ensure accurate data capture and reporting in CRM and programme management systems., • Monitor progress against KPIs and funding requirements, providing regular performance updates to the Head of Small Business Programmes and Senior Programme Manager., • Work with the Head of Small Business Programme and Senior Programme Manager on continuous improvement of the programme, to optimise customer journeys, increase performance and efficiencies within programme., • Demonstrable experience leading and coaching teams in a technical, innovation, or SME advisory setting., • Line-management experience; setting objectives, performance management and professional development plans., • Proven track record of delivering successful IDT adoption or digital transformation projects in manufacturing or engineering contexts., • Experience working with SMEs to develop digital strategies, improve productivity, or access innovation funding., • Strong stakeholder engagement experience, ideally within business support, innovation ecosystems, manufacturing networks or government-funded programmes. Essential Skills • Proven experience of client and account management., • Strong leadership, people management, and mentoring abilities., • Excellent communication and relationship management skills across diverse stakeholder groups., • Skilled in diagnosing business needs and designing tailored digital adoption technology roadmaps., • Confident in presenting to senior stakeholders and representing programmes publicly, • Well-developed IT skills, including an understanding of computerised management information systems, spreadsheets, diary management, e-mail and CRM databases. Knowledge • Deep understanding of Industrial Digital Technologies (IDTs) and their application in manufacturing., • Strong links and knowledge of business networks across London’s manufacturing and industrial digital technology sectors., • At least degree level with a relevant technical, digital or business education with relevant experience of digital technologies or degree level qualification with a management body or the relevant business experience to match, • Knowledge of the UK business support landscape, innovation funding, and SME growth challenges., • Awareness of monitoring and reporting requirements for public-funded programmes., • Understanding of customer focused approach of working with businesses to foster engagement and encourage commitment to working towards economic development. Qualifications • Degree (or equivalent experience) in a relevant technical, engineering, or business discipline., • Project management, leadership, or coaching qualifications are desirable., • ? Competitive Salary: We value your contributions and ensure you are rewarded accordingly., • ? Learning & Development Opportunities: Continuous growth is at the heart of our culture, with ample opportunities for professional development., • ? Strong Culture of Belonging: We foster an inclusive environment where every team member feels valued and supported., • ? Various Networks for Staff: Connect with like-minded colleagues through our numerous staff networks., • ? Competitive Pension Scheme: Secure your future with our robust pension plan., • ? Networking Opportunities: Expand your professional network within your chosen field., • ? Geopolitical Insights: Gain unique perspectives on global economic and political trends., • ? Hybrid Working Arrangement: Enjoy the flexibility of working both remotely and in-office., • ✈️ WorkFlex: Take advantage of opportunities to work abroad and experience different cultures. London's diversity is its biggest asset. At London & Partners, we aim to ensure our workforce reflects the diversity of the city that we promote. We encourage applications from people of any age, gender, ethnicity, sexual orientation or assignment, faith or disability. We also appreciate that many people require flexibility in their working patterns and encourage you to talk to us at interview about any flexibility you may need, be it full-time, job-share, or part-time. We encourage applications from all sections of the community. Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.

Lifecycle engagement & adoption acceleration from presales to delivery.

A global healthcare company in Maidenhead is seeking an experienced Retail Marketing Manager to join their Lingo team. This role involves developing and implementing marketing strategies with retail partners to drive product adoption. Ideal candidates will have strong retail marketing experience, an

Job Title: Financial Systems Accountant Location: Windsor, UK, Hybrid Duration: Permanent The role: Morgan Advanced Materials is looking for a Financial Systems Accountant to join our Group Finance function in Windsor. This role offers a unique opportunity to collaborate across a global organisation, ensuring seamless financial consolidation and driving improvements in financial systems and processes. We are seeking a Systems accountant skilled in SAP BPC System to provide functional and technical expertise for our consolidation and planning processes. This role is ideal for someone who combines strong hands‑on capability in SAP BPC, excellent SAP BPC development skills, and the ability to work closely with finance and business users. Key Responsibilities • Act as the primary point of contact for SAP BPC user queries, providing timely and professional troubleshooting support., • Guide end users on system functionality, data submission processes, resolution of validation errors, and reporting‑related issues., • Document recurring issues and standard solutions to enhance user self‑service and reduce repeated queries., • Perform pre–month‑end system tasks, including loading exchange rates, setting up new users, opening business processes, and uploading or updating leases in the IFRS16 module., • Maintain and update existing SAP BPC models, business rules, logic scripts, and process flows in line with evolving business and user requirements., • Follow the full software development lifecycle, ensuring controlled and compliant transport of changes into the Production environment., • Build, update, and optimise EPM reports and input templates, including the development and maintenance of VBA‑based macros., • Enhance data entry and submission processes by automating ETL workflows and data‑upload activities., • Strengthen departmental controls and processes through ongoing review and optimisation initiatives., • Contribute to the creation and improvement of training materials and process documentation to support user capability and system adoption. Requirements • Strong hands‑on experience with SAP BPC, including the ability to update models, business rules, logic scripts, and manage transports through to Production., • Proven experience maintaining and enhancing EPM reports and input templates, including updating and troubleshooting VBA scripts., • Knowledge of designing and building import templates and improving data import and integration processes., • Excellent analytical and problem‑solving skills, with the capability to diagnose and resolve complex SAP BPC user issues efficiently., • Solid understanding of consolidation accounting principles and their application within financial systems., • Proactive and curious, with a strong sense of ownership and the ability to follow issues through to full resolution., • Ability to understand complex business requirements and translate them into effective system designs and solutions., • Strong communication skills, capable of explaining technical topics clearly to both technical and non‑technical audiences., • Demonstrated ability to provide patient, supportive, and effective end‑user assistance., • Ability to build trust and credibility with finance and business stakeholders through consistent, reliable support., • Team‑oriented mindset, contributing positively to team culture and openly sharing knowledge., • Continuous improvement mindset, with a willingness to propose and implement enhancements that improve accuracy, efficiency, and user experience., • Proven ability to independently manage issues end‑to‑end. Morgan Advanced Materials is a business rich in history and innovation. Founded in the UK in 1856, we have grown into a global organisation with 70 sites in 18 countries. Our model to serve our customers where they need us has led to a diversified product range using our unparalleled expertise in ceramic and carbon materials, which we exploit to solve difficult problems for our customers across a diverse range of markets. We are a purpose driven organisation. Our purpose is to use advanced materials to make the world more sustainable and to improve the quality of life. We deliver on that purpose through the products that we make, and the way that we make them. We help our customers push the limits of their processes and products to meet the demanding requirements they face, from higher process temperatures to higher product performance to increasing miniaturisation. Key Figures: Revenue £1,100.7m (2024), ~8,000 employees, manufacturing in 20+ countries, and a global customer portfolio. A UK PLC with head office located in Windsor, Berkshire UK. Listed on London Stock Exchange; Member of the FTSE 250 Index

We have an excellent opportunity available for a Vehicle Technician to join our team at Sytner Maidenhead Don't worry if you are not currently working for BMW, we have the training and facilities to help you make this next big step in your career! We are looking for a motivated, dedicated and highly organised individual who can demonstrate excellent customer service skills as well as Technical expertise. Each of our dealerships boasts state-of-the-art facilities, equipment and technology in workshops, which are safe, friendly and clean. We are committed to ensuring our colleagues have a safe environment to operate in and provide all necessary PPE. About you You will be a team-player who is comfortable operating in a fast-paced environment where there are set processes and procedures. You must be a qualified Vehicle Technician with an industry recognised qualification. Ideally, you will have the ability to work within given timescales and the ability to tackle all aspects of vehicle repairs and servicing. When applying for this role please consider that we require candidates to have a Level 3, industry recognised qualification and franchised dealership experience as a minimum requirement for this role. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement – 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please

About the role Sytner MINI Slough currently has a great opportunity available for an Alloy Wheel Repair Technician to join our talented team. As a Sytner Alloy Wheel Repair Technician, you will be responsible for carrying out repairs on vehicles. You must have the ability to competently carry out repairs to a high level of quality in set timescales. Repairs will include standard silver wheels, full-colour change, cosmetic diamond-cut repairs and special effect finishes. Sytner Alloy Wheel Repair Technicians work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About You Previous experience as an Alloy Wheel Repair Technician is essential. Experience in a similar Bodyshop environment is beneficial as we are looking for an individual who has the ability to operate efficiently in a fast-paced environment. We are looking for someone who is passionate to deliver the highest possible standard of repair with strong attention to detail. Strong time management and organisational skills are also required as you will ensure that assigned jobs are completed within estimated times. Don't worry if you are not working for MINI currently, we have the training and the facilities to help you make the next big step in your career. When applying for this role please consider that we require candidates to have experience within a Bodyshop environment in the automotive industry as a minimum requirement for this position. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement – 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please

Software Business Analyst - Leading Data Centre Provider Location: Flexible, travel to multiple sites required. Salary: Paying between £60,000 - £70,000, depending on experience. A major data centre provider is seeking a Software Business Analyst to support a critical phase of its technology transformation. This is a key opportunity for an analytical, detail‑driven professional who can bridge business needs with technical delivery, ensuring that software solutions are aligned with organisational goals and built on robust, well‑defined requirements. The role sits at the heart of a significant software development programme and the implementation of new off‑the‑shelf platforms. It also plays an important part in maturing business processes and behaviours across the organisation, helping to drive improved functionality, efficiency, and performance. The Software Business Analyst will work closely with stakeholders across the business to understand operational needs, translate them into clear technical specifications, and support the successful delivery of software solutions. This includes shaping requirements, supporting process improvement, and ensuring that new systems and enhancements deliver measurable value. You will be involved throughout the full lifecycle, from discovery and analysis through to testing support, implementation, and continuous improvement. Key Responsibilities: Engage with stakeholders to gather, analyse, and document business requirements for both bespoke software development and off‑the‑shelf system implementations. Translate business needs into clear, structured technical specifications for development and engineering teams. Ensure requirements are aligned with programme objectives, architectural standards, and wider business strategy. Map, review, and refine business processes to support improved functionality, efficiency, and organisational maturity. Support solution design discussions, ensuring proposed approaches meet business expectations and operational realities. Collaborate with project managers, developers, testers, and operational teams to ensure smooth delivery and adoption of new systems. Contribute to user acceptance testing, training materials, and change management activities. Promote consistent ways of working, encouraging best practice and continuous improvement across the organisation. Experience required: Experience as a Business Analyst within a technology‑driven environment, ideally involving software development or system implementation. Strong ability to translate complex business needs into structured technical requirements. Familiarity with process mapping, workflow design, and business process improvement. Comfortable working with cross‑functional teams in a fast‑paced, evolving environment. Excellent communication skills, with the confidence to engage stakeholders at all levels. A structured, analytical mindset with strong attention to detail. Experience within data centres, critical infrastructure, or technology services is beneficial but not essential. Must be eligible to work in the UK. Paying up to £70,000, depending on experience

You will have had previous experience of working within a social care setting including within adoption services and as such a working knowledge of the Adoption Regulations, NMS and the legislative framework within which Adoption services operate. As a practice manager you will supervise and support

Join our dedicated Economy and Growth Team and play a pivotal role in delivering the Made Smarter Adoption programme across the region. Paternity, adoption and dependents leave.

As an Advanced Adoption Social Worker, you will have the chance to truly impact the lives of children and families, guiding them through the transformative process of adoption while enjoying the flexibility and perks that locum work provides. Advanced Adoption Social Worker - Children & Families

Interim Organisational Development Practitioner/Change Adoption.

Technical Adoption Consultant – EMEA. In this role, you’ll collaborate closely with customer teams to drive the adoption and successful implementation of the platform, from conception through delivery. Help customers uncover new use cases and drive adoption across their teams.

The Adoption & Change Management Practitioner supports the Adoption & Change Management Lead in driving the successful adoption and utilization of M365 technologies. Support the creation and delivery of training materials, including videos, to support user adoption. Collaborate with stakeholders to

Job Description Adoption West is a Regional Adoption Agency and registered Voluntary Adoption Agency commissioned by Bath & North East Somerset, Bristol, Gloucestershire, North Somerset, South Gloucestershire and Wiltshire Councils. Adoption West provides a range of adoption services including: The

Your new role Southend Council are looking to appoint a permanent, full-time, Fostering & Adoption Panel Advisor. The principal role of the panel advisor is to provide professional advice to the Adoption and Fostering Panels, ensuring that the arrangements for the panel are coordinated in advance, r

Monitor & Optimize Metrics: Own the accountability for key adoption metrics including Daily Active Users (DAU), Time‑to‑Adoption, and Digital Deflection Rate. Adoption Data Stewardship & System Integrity: Beyond leading the team, act as the Guardian of Adoption Data. As an Adoption Manager, you

A leading online automotive platform is seeking a Junior Salesforce Administrator to scale internal platforms and processes.This role involves supporting users, managing change requests, and maintaining Salesforce configurations.The ideal candidate should have 1 to 2 years of administration experien

A global consultancy firm is seeking a Senior Change Consultant to lead change processes for client implementations.This role requires a minimum of 4 years in organizational change management, particularly for ERP or digital transformations.Responsibilities include designing change strategies and su

A leading financial services platform in Greater London seeks a Salesforce Administrator to enhance their Salesforce platform.The role requires managing user and license setups, implementing configuration changes, and ensuring user satisfaction.Ideal candidates will possess a strong understanding of

You will leverage your strong analytical skills to drive customer growth and satisfaction, ensuring the successful adoption of new features while collaborating across different teams.

This role focuses on driving the adoption of AI products among law students and training providers, creating engagement strategies, and building partnerships with academic institutions.

In this pivotal role, you'll enhance platform adoption to connect data, creativity, and technology for clients.

The ideal candidate has over 5 years in client management within the B2B SaaS sector and excels at delivering onboarding and training to foster customer adoption and retention.

A leading software company in Greater London seeks a Strategic Customer Success Manager to partner with large clients in revolutionizing customer service through AI.You will engage with C-suite leaders, manage requirements gathering, and advocate for customer needs.Ideal candidates bring over 8 year

A leading cybersecurity consultancy is seeking a Technical Account Manager in the UK to act as the primary technical contact for clients.The ideal candidate will have practical experience with SOC technologies like Microsoft Sentinel and CrowdStrike, and a strong understanding of operational securit

A leading talent placement firm in the UK is seeking a creative Content Creator to support their AI Adoption Programme post-migration to Google Workspace. This role involves developing engaging multimedia content and training materials, driving AI tool awareness, and supporting user adoption initiat

This hands-on role requires strong experience with AI tools, the ability to assess use cases, and a collaborative mindset to foster AI adoption.

A leading energy intelligence firm located in Greater London is in search of a Customer Success Manager.The successful candidate will onboard new customers and ensure they derive value from the Modo Energy terminal.Responsibilities include driving user activation, answering product queries, and moni

Adoption Matters is a registered children’s charity and one of the largest voluntary adoption agencies in the UK. As groups of people currently under- represented as Adoption Matters volunteers, we are particularly keen to receive your application if you are Black, Asian or minority ethnic, have a