Are you a business? Hire advanced candidates in Middlesbrough
As a Customer Services Manager, the work duties includes: 1. Help to build good customer relations. 2. improve customer service experience, create engaged customers and facilitate organic growth; 3. Training and managing customer service assistants and representatives; 4. Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs; 5. Establishing customer service policies and procedures; 6. Staying updated on developments in the customer services field; 7. Focus on customer satisfaction which includes addressing customer "pain points," adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback 8. Develops and implements policies and procedures to deal effectively with customer requirements and complaints; 9. Discuss customer responses with other colleagues with a view to improving the product or service provided; 10. plans and co-ordinates the operations of help and advisory services to provide support for customers and users; 11. Taking ownership of customers issues and following problems through to resolution; Keep accurate records and document customer service actions and discussions; Control resources and utilise assets to achieve qualitative and quantitative targets; Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill; Coordinates with sales department to incorporate plans to increase customer satisfaction; Maintain confidentiality regarding personnel information and customer financial data by keeping sensitive documents private and secure; Issue refunds or compensation to customers; keep accurate records of discussions or correspondence with customers; Produce written information for customers, often involving the use of computer packages and software; Develop feedback or complaints procedures for customers to use; Make sure that the needs of customers are being met or exceeded; Key Skills involves: · Proven working experience as a Customer Service Manager; · Experience in providing customer service support; · Excellent knowledge of management methods and techniques; · Strong leadership skills to work with people within the organisation with different skills; · Proficiency in English and other languages; · Working knowledge of customer service software, databases and tools; · Awareness of industry’s latest technology trends and applications; · Ability to think strategically and to lead; · Strong client-facing and communication skills; · Advanced troubleshooting and multi-tasking skills; · Customer service orientation; Managing a team of customer service staff; Handling face-to-face enquiries from customers; Dealing with customers who are upset or angry may be stressful; Communication and Excellent IT skills; Creative thinking, to be able to come up with new ideas to improve customer service standards.
Advanced Nurse Practitioner (28 hours) Salary: £558,926 (FTE) Location: Spennymoor, County Durham The Surgery: A busy and modern purpose-built practice building with a patient list size of 15200
Advanced Nurse Practitioner Salary: £52000 - £58,500 DOE Location: County Durham Background: This is a truly exceptional organisation whose core values reflect an ethical, sustainable and ...
Join Marshall Slingsby Advanced Composites as a Senior Safety, Quality, and Environment Engineer and be at the forefront of producing complex composite structures vital for ships, submarines, and ...
Degree qualified in Chemistry, engineering or related field; advanced degree preferred. * Proven experience in a senior quality assurance role within a manufacturing environment. * Extensive line ...
Services include specialist scanning technology, advanced nucleonic instrumentation, subsea technologies plus many more and over the years these products have saved businesses billions! The Team You ...
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... an advanced quality culture through improvement techniques such as Kaizen & 6 Sigma. • Demonstrable customer relation skills • Previous Experience of Developing a business level Quality ...
Conduct static analyses of structures using advanced computer programs and prepare detailed calculations. * Produce sketches and drawings using AutoCAD or other industry-standard software
... Advanced Level preferred) or demonstrable experience qualifications ESSENTIAL EXPERIENCE • Background in Heavy Engineering/Chemical/Petrochemical Industries preferred in relation to reinforced ...
Advanced Excel skills. * Comprehensive knowledge of statutory payments regulations. If you would like to learn more about this role, please contact Gregg today - JGA Recruitment Group Ltd ("We") are ...
Step 2 -Online Training (*12 weeks) The second step includes a selection of more advanced courses to get you up to speed. * Learn the Command Line (1.5 weeks) * Learn Git & GitHub (1.5 weeks) * Learn ...
Key Activities & Responsibilities (Level Basic / Intermediate / Advanced) Key Activity 1 - Health & Safety approx. 5% time Responsible for one's own, co-workers and stakeholders' health and safety
Advanced Specialist knowledge and experience of relevant conditions, pathology, policies and procedures associated with the speciality/area of practice ensuring that the level of expertise can be ...
We have a fantastic opportunity for a Mechanical Supervisor to join the team within the North East to support the construction of an advanced car battery gigafactory in Sunderland. With a strong ...
Proven experience in driving continuous quality improvement and creating an advanced quality culture through improvement techniques such as Kaizen & 6 Sigma. * Demonstrable customer relation skills ...
The PersonApplicants will have strong finance/accounts skills and an advanced knowledge of Excel is also essential.There is a tremendous amount of data analysis involved daily and the role would suit ...
Advanced expertise in exterior design and lightweight composites is incorporated within each product line. Guided by our Employee's Charter, our core values are a reflection of who we are as ...
Advanced 3D CAD skills (Preferably Autodesk Inventor). * Candidates should possess a formal qualification in Structural or Civil Engineering and have evidence of at least 10 years experience in heavy ...
Advanced excel skills * Experienced in Sage The successful candidate will join a leading firm that offers continued progression and ongoing development. In addition to this the firm offers highly ...
Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available. ORGANISATIONAL COMPLIANCE ...