Job Title: Personal Assistant to the CEO Location: Birmingham, West Midlands Job Type: Full-time Company Description: Island Euphoria is a renowned Caribbean fine dining establishment dedicated to delivering an exquisite culinary experience infused with the vibrant flavors of the Caribbean. We are seeking a diligent and proactive Personal Assistant to provide comprehensive support to our CEO, ensuring smooth operations and effective communication within the organization. Job Responsibilities: 1. Executive Support: - Manage the CEO's calendar, schedule appointments, and coordinate meetings. - Handle incoming calls, emails, and correspondence, responding promptly and professionally. - Prepare agendas, presentations, and reports for meetings and presentations. - Liaise with internal departments and external stakeholders on behalf of the CEO. 2. Administrative Assistance: - Organize and maintain files, records, and documents, ensuring confidentiality and accuracy. - Assist with travel arrangements, including booking flights, accommodations, and ground transportation. - Process expense reports and manage reimbursement requests. - Handle personal errands and tasks for the CEO as needed. 3. Communication Coordination: - Serve as the primary point of contact for the CEO, screening and prioritizing communications. - Relay messages and instructions accurately and in a timely manner. - Facilitate communication between the CEO and team members, fostering collaboration and efficiency. 4. Event Planning and Coordination: - Assist in planning and coordinating events, such as restaurant openings, culinary showcases, and promotional activities. - Coordinate logistics, including venue selection, catering, guest invitations, and marketing materials. - Provide on-site support during events, ensuring everything runs smoothly. 5. Special Projects and Research: - Conduct research on industry trends, competitors, and market opportunities. - Assist in special projects, such as menu development, marketing campaigns, and partnership initiatives. - Analyze data and prepare reports to support decision-making processes. Qualifications: - Bachelor's degree in Business Administration, Hospitality Management, or related field preferred. - Previous experience as a Personal Assistant or Executive Assistant, preferably in the hospitality industry. - Exceptional organizational and time-management skills. - Strong verbal and written communication abilities. - Proficiency in MS Office suite and other relevant software. - Discretion and confidentiality when handling sensitive information. - Ability to multitask and prioritize tasks effectively. - Resourcefulness and problem-solving skills. - Passion for the culinary arts and appreciation for Caribbean cuisine. - Flexibility to adapt to a dynamic work environment. Benefits: - Competitive salary with performance-based incentives. - Paid vacation days and holidays. - Staff discounts on dining experiences at our restaurant. - Opportunities for professional development and growth within the organization. Application Instructions: Please include "Personal Assistant to CEO Application" in the subject line. Applications will be reviewed on a rolling basis until [31/03/24]. We appreciate all applicants' interest, but only those selected for an interview will be contacted.
· Develop and implement policies and procedures to handle customer needs and complaints effectively. · Coordinate and oversee the work of our customer service team, ensuring they provide top-notch assistance. · Discuss customer feedback with other managers to find ways to improve our products and services. · Plan and coordinate help and advisory services to support customers and users. Requirements: · Previous experience in customer service or retail management. · Excellent communication skills and a friendly attitude. · Strong problem-solving abilities and attention to detail. · Ability to lead and motivate a team. · A passion for providing exceptional customer service. Benefits: · Competitive salary and opportunities for growth. · Flexible scheduling options. · Employee discounts on postal services and retail products. · Supportive team environment with room for your ideas to shine. · Training and development opportunities to help you succeed in your career.
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