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Location: Fully Remote (UK-based only) Schedule: Flexible – Full-Time or Part-Time Contract: Permanent Training: Fully paid, remote training provided Requirement: Enhanced DBS check (we support the process) Starting Salary: £23,232 Post-Probation Salary:£25,655 Pay Frequency: Weekly in arrears (paid every Friday) Benefits: Weekly bonuses, retailer discounts, paid leave, wellbeing support Growth: Opportunities for senior, training, or management roles We’re looking for compassionate individuals to provide real-time, person-centred support to vulnerable callers. This role involves handling inbound calls, conducting needs assessments, and guiding callers to trusted services like therapists, social workers, and community organisations. You’ll work closely with a multidisciplinary team to ensure safe, respectful, and effective assistance. Strong communication skills, empathy, and professionalism are essential. Previous experience in customer service, care, or crisis support is a plus but not required. We provide full training and ongoing supervision.