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Service Charges & Rents Manager Saffron Barn, Long Stratton About Us At Saffron Housing Trust, we are committed to providing high-quality homes and services to over 7,000 residents. We pride ourselves on transparency, value for money, and putting our customers at the heart of everything we do. The Role We are looking for a highly skilled and customer-focused Service Charges & Rents Manager to lead the delivery of our service charge and rent management function. This is a key operational leadership role responsible for the end-to-end management of service charges, rent setting, billing, compliance, and customer engagement across our housing portfolio. You will ensure fairness, transparency, and accuracy while driving continuous improvement and delivering excellent outcomes for our residents. You will also deputise for the Head of Service Charges, Rent and Income Collection when required. Key Responsibilities Service Charge Budgeting & Forecasting Lead the development and management of annual service charge budgets Monitor income and expenditure, ensuring accuracy and financial control Work collaboratively across departments to ensure budgets reflect true service costs Maintain up-to-date forecasts and financial insight Billing & Administration Oversee annual rent and service charge setting and issuance Ensure accurate and timely billing in line with legislation and best practice Manage calculation and apportionment of charges across all properties Issue annual statements, including sinking fund reporting Ensure correct billing for freeholders, utilities, and complex developments Oversee accurate application of rent and charges to accounts Compliance & Regulatory Management Ensure full compliance with housing legislation including the Landlord & Tenant Act and Leasehold Reform Act Maintain and update policies in line with regulatory and sector changes Lead audit activity and act as key liaison with external auditors and regulators Ensure statutory reporting obligations are met in full Resident Engagement & Communication Deliver clear, transparent communication to residents on all charges Manage and resolve queries, complaints, and disputes professionally Lead resident engagement activities including meetings and briefings Promote understanding of value for money and service delivery Contract Management & Service Delivery Work cross-functionally to ensure service delivery aligns with contractual agreements Monitor service costs and ensure they are accurately reflected in charges Support oversight of SLAs and performance metrics Ensure high standards and value for money across all services Process Improvement & Transformation Drive continuous improvement across service charge and rent processes Lead system and technology enhancements Improve efficiency, accuracy, and customer experience Provide training and support to colleagues Leadership & Team Development Lead and develop a high-performing, customer-focused team Champion a culture of excellence, accountability, and innovation Set and monitor performance and customer satisfaction targets Use data and feedback to improve service delivery Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people. TPBN1_UKTJ

Company description Our KWS UK Ltd. Barley Breeding Team is currently seeking at the earliest opportunity a Breeding Technician to support our Winter Barley programmes. This is a full-time, permanent position based in Thriplow near Cambridge. We offer a hands-on working environment and the chance to work with highly motivated and qualified colleagues. Job description The successful candidate will be responsible for a wide range of seasonal tasks within our Barley Breeding team: You will have the chance to assist with field, barn and glasshouse operations essential for the successful development of new varieties. Practical breeding work, including scoring in nurseries and field trials as well as drilling, pest control, maintenance, rogueing and harvesting Work in glasshouse including sowing, harvesting, transplanting and crossing Work indoors including seed cleaning and processing, seed sampling and testing, seed preparation Data Management is an essential part of this position, uploading and dealing with data on Excel and inhouse software The successful candidate will be supported in their development within the role, including training opportunities Required profile Bachelors degree in Natural Sciences, Plant Breeding, Genetics or Agronomy or equivalent experience You have ideally already gained practical experience of a few years in the field of cereal breeding and agronomy Good computer literacy skills and competent in using databases and managing data Good English skills (oral and written) You are known to be a detailed-oriented and organized person This position requires a flexible approach and ability to work independently and as part of a team. Valid full driving license is required; confidence in driving is essential. Willingness to work longer hours during harvest, drilling and other peak periods What we offer Key focus on professional and personal development. Make yourself grow. 35 working hours weekly additional working hours will be expected based on seasonal demands (May - Sep) 30 days of annual leave plus bank holidays Highly competitive Pension Scheme with 16% Company contribution and 1.2% minimum employee contribution Life Assurance, of three times annual salary Income Protection Plan at 75% of salary for long-term illness and disability for a period of three years Private Health Care Plan Profit Related Bonus Scheme, targeted at 10% of annual salary Membership of Lifestyles discount scheme Reduced diesel prices from the companys fuel pump Did we spark your interest? Then apply now via our online portal and send us your documents (cover letter and CV). We look forward to getting to know you! Due to UK visa regulations for this role, applicants must already have long-term eligibility to work in the UK. TPBN1_UKTJ