Supported Housing Manager
17 days ago
Bristol
• Service Manager, • Homelessness, • Housing ManagerSupported Housing Manager Role Type: Permanent Salary: £38,000 per annum Hours: Full-Time 40hrs per week (Between hours of 08:00 and 20:00)Location: Bristol Role Overview:, • We are seeking an experienced Supported Housing Manager to lead one of our local service teams delivering accommodation-based support, including a specialist pathway for individuals and families experiencing multiple disadvantage and severe multiple disadvantage., • This is a hands-on leadership role. You will manage and develop a team delivering intensive housing management and tailored support, while also holding a small, complex caseload yourself., • You will bring strong experience of working with people affected by homelessness, mental ill-health, substance misuse, offending histories, and other complex needs. You will champion strength-based and trauma-informed practice, fostering a culture that empowers residents to achieve sustainable independence and outcomes beyond expectations., • This is an exciting opportunity to shape and develop a growing service, ensuring high performance, innovation, and excellence across all areas of delivery.Key Responsibilities:Leadership & Service Delivery, • Lead, motivate and develop a high-performing supported housing team., • Foster a culture of inclusion, reflective practice and continuous improvement., • Conduct regular 1:1s, objective setting and appraisals, supporting professional development., • Participate in an out-of-hours managers on-call rota., • Ensure strong oversight of safeguarding, service quality, compliance, health & safety and property standards., • Monitor and drive performance against KPIs and contractual targets., • Manage relevant budgets effectively and responsibly., • Act as a senior point of contact for serious incidents and complex cases.Support & Resident Outcomes, • Embed strength-based and trauma-informed approaches across the service., • Support staff to develop robust, outcome-focused support plans and risk assessments., • Maintain oversight of caseloads to ensure appropriate and effective levels of support., • Promote proactive, meaningful engagement with residents., • Work collaboratively with statutory and voluntary sector partners to maximise outcomes., • Maintain high standards of safeguarding practice at all times., • Champion non-judgemental, harm-reduction approaches.Intensive Housing Management, • Oversee referrals, assessments and onboarding processes., • Ensure effective rent management, housing benefit administration and income maximisation., • Support residents with welfare benefits, budgeting and tenancy sustainment., • Ensure regular property inspections and compliance requirements are met., • Promote independent living skills, including repairs reporting and money management., • Maintain accurate digital records across housing and support systems.Partnership & Performance, • Build strong relationships with local authorities, commissioners and partner agencies., • Represent the service at multi-agency meetings and case reviews., • Prepare and present accurate performance data and reports., • Engage proactively in local homelessness and supported housing networks.About You, • Proven experience leading teams within supported housing or homelessness services., • Extensive experience working with individuals and families facing homelessness and multiple disadvantage., • Strong knowledge of safeguarding, housing benefit, Universal Credit, and tenancy management., • Experience delivering accommodation-based, intensive housing management services., • Demonstrable expertise in trauma-informed and strength-based approaches., • Confidence working in complex, high-risk environments in a balanced, non-risk-averse way., • Strong ICT skills and experience using digital case management systems., • Excellent written and verbal communication skills., • The ability to motivate, challenge and inspire both staff and residents.Additional Requirements, • Full UK driving licence and access to a vehicle for business use., • Willingness to travel nationally when required., • Enhanced DBS check required.What We Offer, • The opportunity to shape and grow a specialist supported housing service., • A collaborative and mission-driven working environment., • The chance to make a meaningful and lasting difference in people’s lives., • Ongoing professional development and leadership support. For more info, please contact Nathan Jackson on or apply now.