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IT & Logistics Manager – Part-Time 25 hours/week - 5+ years’ experience About Us: Heaven Media is a leading creative marketing agency that specialises in the gaming and technology industries. We connect world-leading brands with new gaming and tech audiences globally. Heaven has more than two decades of experience delivering integrated marketing support for clients worldwide. Our team of experts are trusted by brands to challenge the status quo and push creative boundaries to help them reach new heights. The Role: In this hands-on role, you’ll be central to the daily operations of our IT and Logistics functions. You will have experience in preparing computer equipment, providing technical solutions, applying cyber security principles and ensuring that our internal teams have the support and guidance they need to adopt required standards. Main Responsibilities: - Provide technical support and training to end-users, resolving queries and issues promptly. - Manage and administer the Microsoft Office 365 environment, including Exchange Online, SharePoint, OneDrive for Business, Teams, and other associated applications. - Implement and configure services, ensuring optimal functionality, security, and user experience. - Monitor system performance, troubleshoot issues, and provide timely resolution to maintain high availability and performance. - Flexibility to be on-call outside of contracted hours to assist with IT support should an urgent/critical need arise. - Collaborate with internal stakeholders to understand business requirements and provide technical solutions, tools, and features. - Conduct regular audits, security assessments, and implement best practices to ensure data integrity, compliance, and adherence to security standards. - Stay updated with the latest features, releases, and updates, and assess their applicability to improve business processes. - Implement and manage policies, procedures, permissions, and access controls in alignment with company policies and industry regulations. - Assessing general company IT risk, developing recovery and backup processes. - Ensuring that IT activities are within the limits of applicable laws, codes and regulations and meet any terms dictated to us by our customers. - Effectively monitor, manage, and maintain all infrastructure systems, including servers, storage, SAN, Wi-Fi, networking equipment and company websites ensuring minimal disruption/downtime. - Ensure that backup and archive systems are in place. - Identify software/subscription needs and maintain a register of those we have live. Regularly review business usage, fit for needs, and advancements. Regularly communicate advancements company-wide and provide training where required. - Aligning IT infrastructure with current and future business requirements and goals. - Managing budgets and enforcing cost-effectiveness. - Maintaining an inventory of IT equipment and making purchases if required. - Allocating equipment to new starters, preparing/issuing loan agreements and maintaining a directory. - Responsible for managing and controlling all technical aspects of installations, configuration, operation, maintenance and development of the company’s hardware, software, and network infrastructure. - Preparing shipments, booking in logistics and coordinating the delivery processes. Skills & Experience Required: - 5 years+ experience in a similar role - Broad knowledge of IT Systems, Infrastructure, Data Security, Governance, Information Security, and Disaster Recovery - Strong knowledge and experience in Microsoft Office 365 applications - Excellent communication and organisational skills Employee Benefits: · Additional Leave · Birthday / Life Event Day Off · Flexible Working Hours · Social Events · Health Employee Assistance Programme · Free on-site Parking · Cycle to work Scheme · Referral Programme